Nykaa.com Complaints & Reviews

My nykaa account was hacked and misused by someone. Also a mobile number was updated. I received a mail stating that someone tried to login to my account, if not me i was asked to report, i opened the link and nothing was reported. I was again asked to report if phone number updated was not mine, again same thing happened. I called them to report still i received no positive reply. I had collected more than 70000 points. Sone random person just came and took all my points. No support from team nykaa. All i asked them was to remove the false mobile number. I cannot allow someone to use my account with my name and email id. I am really angry with their behavior. Worst customer support ever. If mobile number can not be removed why did they mail me asking to report the activity. Also no OTP was given by me as i had not updated my mobile number was only using email id for login

My awb is [NYKAP352651]
I placed order on the Nykaa app for 9 products on 3rd May 2022.
I did not receive any item till date. I got messag on 8th May 2022 that the products are out for delivery but no one called me or showed up to my residence. I have been asked to reschedule the parcel again and again but still no attempt for delivery have been made. The same address have been receiving parcels from nykaa till that date and now there is problem with address. I cannot track the package on the delivery partner's site either. The customer support has been telling the same thing on repeat for last 4 days that they have put this delivery on priority and it will be delivered within 24-48 hours but no action has been taken and it's the same thing repeating day after day. I need the parcel immediately. I even asked for a cancellation but the Nykaa support said to allow then 24-48 hours. Yet I'm not being able to get any solution for this.

Totally disappointed with the service. I have purchased a charlotte tilbury pillow talk go. However, you have delivered a different product then what is shown in the order description image. I have initiated the return request immediately on the day of delivery without using the product. I have the tag, invoice, everything with me, still you guys have rejected my return twice without describing any reason. I am highly disappointed with the service. This is a cheat you are doing to the customers.

I have not received my order. when i talk to the support team they are just asking me to wait as they have escalated the issue, but no response from the team. Every time the delivery date is arriving they are showing delivery delayed and giving one more date for delivery.
I have paid the amount in advance.

I ordered 2 products of 384 each from nykaa
of reference number[protected]
I paid for the order from my one and only upi id but when I canceled that they sent it to some other upi id which begins with Ne and mine begins with 83.now they are saying we refunded you talk with your bank. But how they sent it to some other upi id

I tried to place order on 5th May but order failed and amount got deducted from my account.
Sharing reference number received from bank.
[protected]

I have ordered 4 product from nykaa worth Rs 2480. After receiving i have checked one product it seems expired the consistency is hard so I checked barcode so barcode is not showing any product details not even showing the name so they have delivered me fake products.

I have ordered product worth rs 1595 of order I'd NYK[protected] . The product are to be received in two shipments . I received only two products in one shipment and one in another shipment I raised complain on 26th was put on hold for 7 days after it is rejected. I call to customer service they said they can't help me. I have shared all the regrading details snaps and bill invoice everything 4-5 time on mail and I'm app too. I want to get product or refund whatever they can provide me.

Recived the orders on April 17th from nykaa fashion in damaged condition
1.joules by Radhika earrings
2.masaba lehenga

Both worth 64000/-

It's been 14 days, nobody

I ordered two items from nykaa out of which I received only one. I was denied the refund saying that the products were dispatched correctly. In case the orders were dispatched from your end, why did it not reach me?
I ordered two items but got only one.
My money on the sunscreen were paid and even the product wasn't there in tha package.
I don't know what happened but the fact is I've got only one and my Rs. 585 on the sunscreen are now on stake.
This really wasn't something I have ever expected from your company. I do have experienced this once in another brand, but got the replacement right away however, nykaa did this.
I really don't know what to do at this point.
Order Id - NYK[protected]

I have order 21 product from nykaa but 1 product is missing, I have file a complain but no response from their side,
My product ( Lakme Eyeconic Liner Pen Fine tip ) is missing
Order number- NYK[protected]

Kindly help me to get the refund of the product or my product get deliver

Order ID[protected]
Customer care ticket number:[protected]

Customer care didn't help on not dispatched products after 60hr when nykaa promises dispatch in 24-48hr.

Refunded less than product prices on cancellation of two not dispatched products.

When I asked about less refunded amount, customer care annoyed with robotic replies instead answering questions. Did not give explanation of extra deduction amount.

Refused to agree on Nykaa's cancellation policies. Declined to refund remaining product price in original payment method and return loyalty points.

Insisted on converting my remaining money to coupon.

I had ordered Nutribullet Blender combo 1200w series from the Nykaa Fashion App. I placed the order on March 11, and i received the product on March 18. When the product arrived, it was damaged, hence immediately customer care was contacted and asked for return and refund as replacement wasn't available. The delivery partner was Delhivery. pickup was promised within 24-48 hours, initial few days, 1-2 delhivery person came but refused pickup citing that they will come next day. But no one has arrived till now. It's almost 4 weeks since ive raised the complaint. It hasn't been resolved yet. Pls refund the amount soon

I am not getting my refund for my order no . NYK[protected]. The parcel has been picked by the delivery agent on 2nd April and they are just saying that return pickup has been cancelled . Neither I am having a product nor refund this is not fair .

I ordered Clinique eye cream instead of that I got Clinique moisture surge. Raised a return for the same but the return got rejected saying that they have shipped right product.
I didn’t know what incorrect happened before the order was delivered when the packet was delivered there was no eye cream in it.

Hello everyone,
Just wanted to share a recent incident that happened with me on Nykaa Falguni Nayar
Recently i had ordered a Gorgio Professional hair dryer on
23rd March 2022 and there was no nozzle/attachment inside the box.
When I complained about this to the Nykaa customer care on
25th March 2022 after recieving the parcel they took 10 days to reply me on the mail and after 10 days they said that sorry we can’t help you with this as we get the product from the company and sell it.
We are not responsible for anything and that is why we are closing your complain.
So even after paying the full amount for the product I didn’t get the complete product.
And Nykaa doesn’t give a damn about customer satisfaction.
Please think before ordering from Nykaa as they don’t really care about us, all they want is to steal our hard earned money.
Thanks,
Kunal Saluja
[protected]@gmail.com

My order# NYK[protected]. I raised a return request for all the items in the order and they were approved on 31-Mar-22. They have not been picked up till date! I informed the customer care team earlier order that I will be travelling and unavailable from 8-Apr onwards and requested for the items to be return picked up on priority and provide a refund!! They haven’t been picked up till date and I see now on the app, that the return requests have all been cancelled conveniently without even contacting me!! THIS IS DAYLIGHT ROBBERY and HARASSMENT!! Kindly pick up the products on priority today and refund my money!! I WANT TO ESCALATE THIS ISSUE!!

I ordered 5 items on 27th Mar 2022 and of which 2 items were delivered to me in one package on 29th Mar 2022. The remaining 3 items have not been delivered till date for unknown reasons. The site shows that delivery was attempted but customer (me) got it rescheduled to 30th Mar 2022, which is a blatant lie. Obviously, no delivery attempts were made till date for the 3 pending items and incorrect information has been updated on order history page.

Their service agent make up reasons on the call. I have spoken with customer care and was told it was a case of misrouted package. The are was not serviceable. My address for the 3 items is the same as that of the other package delivered on 29th. The customer servicing division is functioning without any ownership and care. When they run out of reasons and are not able to reason it out they try and escape by saying that we will get a call back from another team to whom they are forwarding my details.

ORDER NUMBERNYK[protected]

Mudita

I was supposed to receive a refund from the company Nykaa on 27/03/2022. The amount was Rs 903. But I haven't received any refund yet.

I was order a suit from nykaa Fashion @nykaafashion. I received wrong product then I raised return request . After some time I found request cancelled then i call costume care . No action tacking from @nykaafashion . So pleass help me to return or replace my wrong product. @nykaafashion
My order no. [protected]