Nykaa.com Complaints & Reviews

My order id is NYK[protected]

There was a product “Alan truman atom 510 trimmer” which comes with 4 guide combs but these 4 guide combs were missing from the box n i immediately raised my concern with nykaa customer support on 28th January n i was asked to wait for 24 to 48 hours. And after 48 hours, i was again asked to wait for another 48 hours n even there senior officials are also keep asking to wait but don’t do anything at all for the return or replacement of the product. It’s been 8 days now n they’re again doing the same thing, keep asking to wait for 48 hours.
I want help in this matter. Thank you

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: F 24 green park main, new delhi

Hi I have been trying to return a product from 7 days. I started return request in first 15 minutes of recieving the product. The product WAHL performer cordless clipper is not of good quality and I would like to return the same.

NYK[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Apartment No 10/7AA3

I called nykaa cusyomer care many times to talk about my order...i want to know that is that order will return or refund or not...? but they are not giving a proper answer. they told me everytime to wait 48 hours... their main people call.. but they didnt... please do. something... because... it is abot 4000 rs order...

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I placed an order on Nykaa on 16 Jan for a total of 11 items which was divided into two shipments. I received a damaged product in that package and requested a replacement for it. Nykaa approved my request and a pick up guy from their partnering delivery services Delhivery came on 19 January. Nykaa or Delhivery did not send any clear cut instructions as to what the pick up guy was supposed to pick up. It was my first time and as such I was...

Helpful

Found this helpful?

1 Comment

Ordered the product on 20th Jan 2022, received an unauthentic product which is green in color and smells like bubblegum instead of the original grape flavor which should've been purple.
It's clearly visible in their product description images that the shade is purple and of grape flavor.
They pitched me some cheap product.
I want either a replacement or a refund.
My request for replacement has already been rejected without proper reasoning.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I applied for nykaa ipo as on 29th October 2021, but I didn't get allotted nykaa' share so in consequence, I am suppose to get my money back but I didn't get back my money and UPI (GPAY) mandate got expired.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai

I have order products of Rs 693 on nykaa yesterday and the amount was deducted from my sbi bank account and I have transferred money from pay tm, i asked nykaa for the money and they are telling we didn't receive the money and to contact paytm or your bank and raise the complaint then I asked with Paytm customer care 24/7 they raised an ticket but didn't respond to me also I asked SBI customer care they told me that you have to ask the third party(Paytm) for that. Then where is my money goes?

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Recently ordered 3 products worth Rs. 5000 from @nykaafashion @MyNykaa and was truly disappointed when I was delivered only 1 and other 2 also showed delivered but I never got them.

Have not yet received resolution, it was gift to my mom after collecting money this new year. I still have not received any info from customer care even if this is not small amount of money. They should have escalated it as it is not 200 rupees, but 3000rs products missing. Worst service.

If i don't get resolution to this, I am sending Nykaa a legal notice, with full visibility to my rights, that nykaa is doing fraud and cheating by stealing money.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had ordered a dress on 10th December, received on 13th n requested for the replacement on 14th and till Jan 4th 2022 didn't receive the dress. Everyday followed up with support but all they did was create tickets n when I ask what's the update their scripted line is give us 48-72hrs to resolve the issue and it's been 20 days now. I do not want the dress now all I want is my money back for spending huge amount on stupid dress and trusting this stupid Nykaa who doesn't give value to their customers nor make a genuine effort to resolve the issue. Attached the screenshot of the order Id. Never buy from this as support sucks to the core. Out of 890 complaints on nykaa only 57 is resolved. Wise one will understand!

+1 photos

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Hello sir,
I have returned a product from nykaa and have to get refund of Rs149 from nykaa.
Send the money as soon as possible to my bank account. I have submitted the reference number pl lzzz help me.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Palampur

My recent order is very delayed without giving status of the product.. I specialy ordered it for my Birthday 😢 order no. NYK[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered products of 6600 worth from
Nykaa I ordered for the lipsticks pillow talk medium and nude romance and I received. The products pillow talk and walk of shame which are different from what I ordered and I have raised multiple complaints and also raised on Twitter but they have been rejecting my return request multiple times

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hye,
I have to get refund of Rs.148 from nykaa and please make the amount reflect into my account as soon as possible.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Online

I am using Versace home pour from past 5 years . This time I ordered it from Nykaa and when I used it I came to know it’s not the authentic product .
Orders on 23 November 2021 .
Recieved on 27 nov .
I want to return the product as it is a fake one .

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello,
I have to get refund of Rs 148 on December 20. It has not yet reflected in my bank account. Please kindly check it and refund me soon as soon as possible.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello,
I have to get refund of Rs 284 on December 20. It has not yet reflected in my bank account. Please kindly check it and refund me soon as soon as possible.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello sir,
I returned the product. I have to get refund of Rs.148 in my bank account which they said it ll reach my bank account by December 20.
Please kindly check it. And make the amount reflect in my account as soon as possible. Thankyou.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello sir,
I returned the product. I have to get refund of Rs.284 in my bank account which they said it ll reach my bank account by December 20.
Please kindly check it. And make the amount reflect in my account as soon as possible. Thankyou.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Today i was making a payment for requil sunscreen, through net banking a/m of rs484 is debited from my a/c but order is not placed, i didnt get any order confirmation mail or msg from nykaa and the product is still in my cart.
Pls help me out with this
Thank you

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi there.

I had purchased a perfume names Versace Eros Edt 200 ml, cost is around 8000/-. I usually shop from nykaa sometimes as they claim that they sell 100% authentic products. But the perfume that I had received is not genuine because the company itself claims that on Eau de toilette versions of the perfume, it is no where mentioned on the bottle but on the bottle that I received, it's printed on the front of the bottle itself. So the product is not genuine. Product code[protected] is also not found in Certilogo.com

I have posted 2 pictures one is original which doesnt have eau de toilette printed on it and the other which was delivered to me.

Order no.NYK[protected]

+2 photos

Dec 18, 2021

Updated by Vinay098 My email address is me.[protected]@hotmail.com
Phone no. [protected]

Nykaa.com Complaints & Reviews

File a complaint to Nykaa.com

Nykaa.com reviews & complaints page 13

Missing part of a product

Post your Comment

Return request is not responded to

Post your Comment

Product electronic

Post your Comment

Replacement scam

Nykaa Serial Kisser Lip Balm

Post your Comment

I did not get IPO refund.

Post your Comment

Transaction failed but money got deducted

Post your Comment

Ordered product not received but shows delivered

Post your Comment

Product not received not the refund

Post your Comment

Refund has not come back to my account

Post your Comment

Where is my product

Post your Comment

I ordered products of 6600 but I received incorrect products

Post your Comment

Refund did not yet came

Post your Comment

Fake perfume delivered

Post your Comment

Refund

Post your Comment

Refund did not received yet

Post your Comment

Refund not initiated to my bank account.

Post your Comment

Refund not back into account

Post your Comment

Money is debited but order is not placed

Post your Comment

Received counterfeit product|| Perfume bottle is not original

Post your Comment

Related businesses