Nykaa.com Complaints & Reviews

The most pathetic service ever!!!I had to create return request for more than 3 times and Everytime when delivery guy picked up the product scan got failed, and he kept product and I got no refund and I again I had to create a return and wait to get approved and same happened..still no return and no refund..I m unable to get my money back .nykaa people are pathetic...

I submitted a return request for this product within the stipulated return window. Since return tab was not working on the page, I contacted customer care to put in the return request. However, when no one came to pick the return I contacted them again and they refused a request was ever made. They are refusing to even share the chat history or provide an escalation matrix.

Order no: NYK[protected]...

I ordered two products from my cart together. But I haven't received any of these. They sent me the empty boxes. When I raised complaint they said we investigated and products were not there. Don't know what to do. Please help me out....

Fifa World Cup and I'm not a good time I see it as well as well as well I don't think it as much I love it...

I place my order on the 24th of October, 2021 on 7 products. All the other 6 items were delivered to me already and the last order i.e, Carbamide Forte Novosules Woman + Multivitamin for Women has not been yet delivered and everytime I track my order it is always stated, 'preparing to pack 1 item' and it's been 3 weeks so if could kindly take action on my order before i cancel it I will be grateful....

I ordered cetaphil moisturizer from nykaa on 27 october, 2021 . It was delivered damaged i returned it and still not got refund . Plz help me out in getting my refund .my number from which i ordered is [protected]....

Nykaa has refund me the amount of Rs . 629.
But the amount not yet reflected to my bank still now. Please kindly look after it....

I ordered product from nykka and returned it. They refunded me the amount to my bank. But the amount not yet reflected. Please kindly check into it...

Highfield fight against the chance of school and I'm still waiting for you to everyone who is going to have a great...

I placed a order through nyka on 16th October 2021 Product is (Thinkpot Planning My Week Weekly A4 Planner Pad) They were telling it was delivered on 25th October 2021 but I haven't received any thing and I raised queries and complainta through nykaa support on 25th October 2021 Till no response from their side, I kindly request you to resolve this issue.
Attached screenshots for your reference....

Behaves and Talks rudely everytime... Won't comply with the customer's request. Rejected to deliver at my doorstep, bad attitude, responds harshly...

Google search rankings there are no hindi meanings for the address and I'll send you the address and I'll send you the address...

I have an order from nykaa.Firtsly it's show that it's unable to deliver.than after 3 days the guy call me to receive order but i was not at that place so unable to receive the product.and now after 2 more days a message is arrived that my product is about to deliver so i called the guy to deliver timely so that i can receive. But the annoying thing is the guy didn't even pick the call after i calling him continuously. and as per him he told...

I have made purchases worth rupees 5018/- also been assured a free gift along with the purchases but not yet received the items nor cannot contact....

Hello,
I have ordered products from nykaa and cancelled my order on 26th october, I got the message from nykaa that refund is processed and will reflect by 31st october
Today it's 2nd November and still not received my refund.
Nykaa gave me reference id but SBI bank did not credited the money
Please help me to receive my refund as soon as possible...

I had ordered a product in nykaa, I had returned it on 2nd Oct, nykaa had initiated refund and sent a bank UTR:[protected] ON 4 OCT .I didn't get any refund money, . I don't have any clarification ....

Order id: NYK[protected].
product : Narciso Rodriguez For Her Eau De Parfum.

I received a duplicate product
The serial number on the CAP and the bottle are different and I reached out to Nykaa multiple times but they were not ready to take the product back.
The serial number on bottle is 3 an on cap its 7(that too vary hardly visible)
Now I am stuck with duplicate product.
The order...

Nykaa delivered an expired product on 4 October, 2021. The product’s expiry date was July, 2021. This means that the product had been expired more than 2 months before the delivery date. I called the customer care and asked for a refund, but the executive said that because the return date of the order had passed, they will do nothing about it.

As a customer, when you order from a company as big as Nykaa, you assume that...

My awb is [protected]
I placed order on the Nykaa app for 3 products on 11th October, 2021.
I received only 1 item till date. The others were delayed due to Durga Puja. But after the puja it's been 5 days that I'm being harrased by the customer support of Nykaa and the Ecom Delivery service. I get messages everyday that the product is out for delivery but no one calls me or shows up to my residence. The customer support has...

NYK[protected]
I order idee irus goggles, after seeing Kartik aryan post on instagram .But I received product like Babu Bhaiyya ka Chasmaa from Hera pheri movie.
Bhot ganda experience yaar .I wanted to surprise someone after gifting this but after opening the parcel, I got Shocked surprise...I dont know what's happening with some reputated online shopping sites . now a days its became worst ...
Its better to shop...