Nykaa.com Complaints & Reviews

I ordered 2 products of 384 each from nykaa
of reference number[protected]
I paid for the order from my one and only upi id but when I canceled that they sent it to some other upi id which begins with Ne and mine begins with 83.now they are saying we refunded you talk with your bank. But how they sent it to some other upi id

Received a Braun trimmer from Nykaa, it was a defective piece in not working condition just when the product got delivered to me. Immediately I called Nykaa customer service through phone and in email on the same day the product got delivered. Nykaa gave me false promises to help me with this issue. Though the product comes under non returnable category, how can a customer bear the loss for a non functioning defective product that Nykaa failed...

I tried to place order on 5th May but order failed and amount got deducted from my account.
Sharing reference number received from bank.
[protected]

I have ordered 4 product from nykaa worth Rs 2480. After receiving i have checked one product it seems expired the consistency is hard so I checked barcode so barcode is not showing any product details not even showing the name so they have delivered me fake products.

I have ordered product worth rs 1595 of order I'd NYK[protected] . The product are to be received in two shipments . I received only two products in one shipment and one in another shipment I raised complain on 26th was put on hold for 7 days after it is rejected. I call to customer service they said they can't help me. I have shared all the regrading details snaps and bill invoice everything 4-5 time on mail and I'm app too. I want to get product or refund whatever they can provide me.

Recived the orders on April 17th from nykaa fashion in damaged condition
1.joules by Radhika earrings
2.masaba lehenga

Both worth 64000/-

It's been 14 days, nobody

I ordered two items from nykaa out of which I received only one. I was denied the refund saying that the products were dispatched correctly. In case the orders were dispatched from your end, why did it not reach me?
I ordered two items but got only one.
My money on the sunscreen were paid and even the product wasn't there in tha package.
I don't know what happened but the fact is I've got only one and my Rs. 585 on the sunscreen are now on stake.
This really wasn't something I have ever expected from your company. I do have experienced this once in another brand, but got the replacement right away however, nykaa did this.
I really don't know what to do at this point.
Order Id - NYK[protected]

I have order 21 product from nykaa but 1 product is missing, I have file a complain but no response from their side,
My product ( Lakme Eyeconic Liner Pen Fine tip ) is missing
Order number- NYK[protected]

Kindly help me to get the refund of the product or my product get deliver

Order ID[protected]
Customer care ticket number:[protected]

Customer care didn't help on not dispatched products after 60hr when nykaa promises dispatch in 24-48hr.

Refunded less than product prices on cancellation of two not dispatched products.

When I asked about less refunded amount, customer care annoyed with robotic replies instead answering questions. Did not give explanation of extra deduction amount.

Refused to agree on Nykaa's cancellation policies. Declined to refund remaining product price in original payment method and return loyalty points.

Insisted on converting my remaining money to coupon.

I want to register complaint against delivery boy . i dont know his name but his number is [protected] . he is harrasing to my knowing . as delivery partners stay outside the university . whenever he sees her he uses to pass comments. please help me to get rid of him. he also rung her on whatsapp. as delivery partners are not allowed to call on whatsapp.

his delivery area is RIMT UNIVERSITY Mandi Gobindgarh 147301...

I had ordered Nutribullet Blender combo 1200w series from the Nykaa Fashion App. I placed the order on March 11, and i received the product on March 18. When the product arrived, it was damaged, hence immediately customer care was contacted and asked for return and refund as replacement wasn't available. The delivery partner was Delhivery. pickup was promised within 24-48 hours, initial few days, 1-2 delhivery person came but refused pickup citing that they will come next day. But no one has arrived till now. It's almost 4 weeks since ive raised the complaint. It hasn't been resolved yet. Pls refund the amount soon

I am not getting my refund for my order no . NYK[protected]. The parcel has been picked by the delivery agent on 2nd April and they are just saying that return pickup has been cancelled . Neither I am having a product nor refund this is not fair .

I ordered Clinique eye cream instead of that I got Clinique moisture surge. Raised a return for the same but the return got rejected saying that they have shipped right product.
I didn’t know what incorrect happened before the order was delivered when the packet was delivered there was no eye cream in it.

Hello everyone,
Just wanted to share a recent incident that happened with me on Nykaa Falguni Nayar
Recently i had ordered a Gorgio Professional hair dryer on
23rd March 2022 and there was no nozzle/attachment inside the box.
When I complained about this to the Nykaa customer care on
25th March 2022 after recieving the parcel they took 10 days to reply me on the mail and after 10 days they said that sorry we can’t help you with this as we get the product from the company and sell it.
We are not responsible for anything and that is why we are closing your complain.
So even after paying the full amount for the product I didn’t get the complete product.
And Nykaa doesn’t give a damn about customer satisfaction.
Please think before ordering from Nykaa as they don’t really care about us, all they want is to steal our hard earned money.
Thanks,
Kunal Saluja
[protected]@gmail.com

My order# NYK[protected]. I raised a return request for all the items in the order and they were approved on 31-Mar-22. They have not been picked up till date! I informed the customer care team earlier order that I will be travelling and unavailable from 8-Apr onwards and requested for the items to be return picked up on priority and provide a refund!! They haven’t been picked up till date and I see now on the app, that the return requests have all been cancelled conveniently without even contacting me!! THIS IS DAYLIGHT ROBBERY and HARASSMENT!! Kindly pick up the products on priority today and refund my money!! I WANT TO ESCALATE THIS ISSUE!!

I ordered 5 items on 27th Mar 2022 and of which 2 items were delivered to me in one package on 29th Mar 2022. The remaining 3 items have not been delivered till date for unknown reasons. The site shows that delivery was attempted but customer (me) got it rescheduled to 30th Mar 2022, which is a blatant lie. Obviously, no delivery attempts were made till date for the 3 pending items and incorrect information has been updated on order history page.

Their service agent make up reasons on the call. I have spoken with customer care and was told it was a case of misrouted package. The are was not serviceable. My address for the 3 items is the same as that of the other package delivered on 29th. The customer servicing division is functioning without any ownership and care. When they run out of reasons and are not able to reason it out they try and escape by saying that we will get a call back from another team to whom they are forwarding my details.

ORDER NUMBERNYK[protected]

Mudita

I was supposed to receive a refund from the company Nykaa on 27/03/2022. The amount was Rs 903. But I haven't received any refund yet.

I was order a suit from nykaa Fashion @nykaafashion. I received wrong product then I raised return request . After some time I found request cancelled then i call costume care . No action tacking from @nykaafashion . So pleass help me to return or replace my wrong product. @nykaafashion
My order no. [protected]

Kindly look into the matter as it has been already raised at the company Nykaa, Ticket No.: [protected]. Still remains unsolved.
I purchased the product from Nykaa store, Chandigarh, Sec-17 E on 22 Feb.2022 (Invoice attached). On using the product new launch (HUDA Mascara transparent Top coat), it turned my eyelashes grey, was so strongly stick to my eyelashes that it did not remove with face wash, cleanser etc. Finally after so many struggles, my husband removed it with lukewarm water wet cotton. My eyes became itchy, red had to use drops, MOXOFT-LP for subsiding the allergy caused due to Mascara.
Presently I’m staying in Khanna, Punjab. I visited the store personally on 11th March 2022 to report the issue, submit the product to the company. Received the call from Nykaa’s Authenticity Team, Ms. Ruksana Ansari. She investigated the matter from me and realized that the staff has not properly demonstrated the usage of the product that it should have been removed with waterproof cleanser. However, she ensured to get back with resolution and send the product for retesting as it may have harmful effects on other’s eye too.
But unfortunately, the company has started playing blame game, which is visible in the mail correspondence (mail screenshot as attached)
Kindly resolve the matter for the betterment of the customers who might get infected & get me my compensation.
Thanks & regards
Rashmi Adlakha Sharma

Ordered on 13th March, till now item not received but Nykaa showing item delivered on 18th March. Neither got response from support team nor from customer service. Poor service from delivery team.