Nykaa.com Complaints & Reviews

The red colour you've shown in the image and the actual red colour of this top is hell and heaven. I only ordered the top because of the beautiful red colour shown in your image. The real colour which you sent looks so cheap that I am literally shocked. On top of that you guys say it's not in your policy to take return. Then why cheat customer by showing something good and delivering something which looks so cheap?

I had ordered all the lakme products, as per the ‘spin the wheel coupon code’ requirements. I didn’t receive any gift!!!

Dear sir,
I have bought two gift cards worth Rs 5k & 7k for my sisters from nykaa. But now while ordering anything there comes error "this item is not eligible for wallet/gift card" I registered a complaint and i was told that only make up items can be bought using gift card. This is totally unacceptable. Both my sisters dont use make up, so what do i do with that 12k now. Big thing is this thing was mentioned nowhere while purchasing gift cards that i will be allowed to buy "make up only" using these gift cards. This is a pure cheating of costumers and looting money by wrong means. Either nykaa should allow to buy all the items on nykaa from gift cards or refund my money. I will give cash to my sisters and ask them to buy cloths from nykaa of their choice.

Gift card numbers are
[protected]
[protected]

Hi, I placed a order in July and still haven’t received the item. The status of the order says it’s delivered with fake signature as proof of delivery. I have escalated this to Nykaa and they are still
Investigating. I called customer service several times and they refused to help. The associates who answer my calls disconnects my call and also the manager refuse to talk or give explanation.

Hi team,

I ordered one twenty dresses by nykaa fashion yellow on a high maxi dress of xl size but i got received this product as xxl, i am following with team from last 5 days. I am very very disappointed with this app.

Thanks,
Deepika

I refer to the above subject and regret to inform that I ordered a dress in extra small size and I received extra large.
After talking to your customer care I got to know you are not accepting return .
Since the mistake was done from your end, I paid the money and I received wrong item due to your negligence so why should I bear a loss.
I either want my money back or the dress exchanged otherwise I will be going to consumer care if I don't get my loss recovered because it's not about the money but about the type of service you are providing.
Mistake is done from your side then why should I bear for it ??

An unsatisfied customer
Sweta Singh

Hey Nykaa, can't able to open my app in mobile .whenever I try it shows error pls reply me soon

This company is purely running on stealing money and fraud.. They kept my shipment nearby before delivering for a week and returned without any information or update or call just returned the prepaid order which was of 2353 and delivered only 3 items and rest are not known till date.. They are not reverting over email.. Or support or social media or grievance officer.. I am being tortured mentally not knowing if these refund will ever be done.. Now the shipment show return manifest but no refund details showing

I ordered kaya white lumeins brightening beads cleanser, six tony moly mask sheets. But due to lockdown the orders have been returned to the shipper i. E nykaa before delivering to me. The shipment return is also accepted by nykaa on august 1, saturday.
But there hasn't been any refund (Total cost rs 690) in my account. It has already been more than 15 days. I am sorry nykaa but the refund service is taking very long and is unsatisfactory.

I ordered few huda beauty lipsticks from nykaa, they are bit costly. I placed an order on 27 july on a sale and i received the products in 2 different shipments.
Here is my order no. Nyk[protected]
I received the 1st shipment on 29 july 2020, in the 1st shipment according to the invoice there has to be huda beauty power bullet, but instead i received huda beauty liquid matte lipstick and 2 sheet masks that i didn't order. I placed a return request and i donno why they marked it as rejected. I tried to contact customer support many times but they had an irresponsible replies. And asked me to wait more.
Unfortunately,,
The 2nd shipment came on 30 july but with wrong shade of product.
And same goes in this as well, the customer support is not properly giving me a solution. As its been more then 2 weeks now and i am still left unanswered.
The whole order of mine was worst.
How can the packaging executives be so lineant.?
And why can't the customer executives giv quick and prominent solutions to the customer.

I ordered a product on 24th july, that is 20 days ago. I requested for a return request of the product as i decided to return it, as i did not want the product anymore. The product has already been returned to the warehouse. And i still have not received my refund yet. Whenever i contact nykaa customer care they ask me to wait for 24-48 hours. I have already waited twice, but have not got my refund yet.
Order # nyk[protected]
Rs 1535

I had placed my order of 592 rupees on august 6 th 2020. It was prepaid. But not received my order so far. Estimated delivary date was 13th august 2020. I want my order to be delivered or i want my money to be refunded before august 14th 2020. I hope my complaint will be given importance and will be resolved asap.

I placed my order of 592 rupees on 6th august 2020. Estimated delivary date was on 13th augudt 2020. I have not received my products from 4th shipment. But tracking status shows delivered today. I am very upset on nykaa store . I never knew it would fraud customers. I am hereby requesting to deliver my products or refund my money before 14th august 2020.

Damaged and defective product was received and return request was submitted on 4th August . Nykaa has a standard reply of reverting back in 24-48 hours but this seems to be their standard practice .

I have a complaint regarding my order is missing

In which i ordered several things and one thing is missing that is my colorbar sindoor - my red which is worth rs 142

Total order of rs.1112.

Kindly refund my money

My ordr id is nyk[protected]

Nyk[protected] is the reference number.
I was delivered a product which was different from what was mentioned in the product title.
I have talked to them for over 15 times now but they have probably the most pathetic customer service i have ever seen. Pictures of the product, packaging and bills have been shared at [protected]@nykaa.com long back. I still await any concrete response from their end.

Dear sir / madam,

I am writing to you to raise an issue about: beauty & personal care

The issue that i have experienced was: they sent a size which is not a standard size of bangle...

It occurred on: 25/07/2020

Just exchange and give a size bigger

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sakshee bakshi

Order number: nyk[protected]
:

Patna
Patna
800013

Have ordered beautiful products but was shocked when i received it... Its being long time.
No one have contacted me for my issue and only asking to waot for 48hrs.. Its being 7 days i am waiting...
All the products have damaged.. And other one which i recieved.. I had ordered 2 but only 1 is present... That too not with gift wrap..

I need refund of rs. 2014 right away
@falguni nayar and saurabh merh

I had placed an order out of which a Bobbi Brown Lip Duo package has arrived without the lipstick inside an empty box. That lip duo costs 2000 and Nykaa refuses to take accountability and return my money. They have claimed thrice that there has been no mistakes made from their end and they won't be able to help.
Inspite of writing to them and sending them images of the missing products, they have not given me any resolution for my problem.

I had ordered 5 products thorugh nyka's app and they were divided into two shipments. One shipment was due to be delivered today or tomorrow and the other on sat-sun. When i tracked the order today, both of the orders had returned. I didn't get any notification or message. When i enquired, the customer service personnel said that the order was returned by the courier partner.
That was my first order from nyks's app and i will not be using it again.