Nykaa.com Complaints & Reviews

The guy asked for 30 rupees extra saying we don't accept upi or card. Even though i said him many time s but still he took 30 rupee extra. This...

Hello,
I have ordered 7 products from nykaa and which was supposed to reach on next 3 days. After the product got delivered i was able to find only 6 products out of which one was missing so immediately i called to nykaa customer care and informed the same. Its been more than 17 days since i informed but still not they didn't respond me and they just making me to wait and delaying. The supervisor who spoke to me was very rude in behaviour...

I received a fake call from a person who claims that he is from nyka and he was saying that i won the scorpio/12 lakh cash from the lucky draw of nyka.
So to claim i’ve to give my account details and also i’ve to pay 6000 rupees for the registration after that i’ll get the car or cash.. And he was saying that the office of nykaa is in sakshi market jharkhand, jamshedpur.
I expect from nykaa to investigate into this fake...

The delivery person says its too far from the location he is in so he want me to cancel the order which is unacceptable when i denied him, after a while i received a message mentioned that my pin code is mismatched and i gave a wrong pin code. Its a very miserable experience from nykaa because even the customer service operator is not being of any help.
Order number
Nyk[protected]
Grand total - 4265
Prepaid...

Dear Nykaa,

I am regret to inform you that I am disappointed by the service provided regarding my prepaid items which i ordered on 8th july was not delivered to me. However, its showing that its been delivered on 8th july itself to a mumbai address.
Please note that shipment was dispatched on 13th July from Nykaa and I raised the concerned on 14th july.

Ticket No:[protected]

This is with...

I purchased a dafni go brush, product i received was defective and doesnt work. It came in a condition which felt used. Now i want to return this product and nykaa keeps referring me to the brand tressmart which is denying the right to return the product. I have chased them multiple times and i am not getting the refund. As a customer i feel cheated that i do not have the right to return...

It has been 20 days but there are no updates related to my order...

This is reference with my order number: nyk[protected] ordered, order placed on 7 jul 2020 by rhea dsouza and delivered on 11 jul 2020.
After receiving the products, we have emailed our concern to support nykaa on the product delivered. Following were our concerns

1) box was not received in sealed condition

2) the products ordered did not match the product received.

3) we suspect...

Hi
My name is Adv.Mahajan
I stay in delhi and went to your nyka outlet in khan market to buy a product for my fiancee .
I met your staff their in the name of Sagar who was a store manager and miss akshita might be your sales person.
I have few points to make first they both were busy in talking amongst themselves and least bothered about the customer, secondly the girl did not noe about the product and the guy...

I had a parcel with awb number[protected] one day delivery boy called and said you have a parcel i said yes.. He said ok and disconnected tthe call. He never called and confirmed the address from me. For next few day i kept getting messages your package will ne delivered and at the end of the day a message that sorry it could not ne delivered. Every day message came with address not found. But no one called to ask for adress. I am regulary...

I purchased dove body wash with free loofah

Loofah is not delivered...

I placed an order for 5 items on 27th june, 2020 and the order was prepaid. Order no: nyk[protected]. It's been 8 days and i haven't received any communication regarding dispatch or estimated delivery time. Only thing i see whenever i open order details is "preparing to pack". If i'm asking customer or chat support, they keep telling me due to covid situation there is delay in deliery and it's mentioned in site. Wait! My order is not...

Hello my registerd mobile number for order is :[protected].
According to your application the order status is delivered on 27. June.2020 however the order is not received at my end yet.
Also i have received with the watchman he has not registered any nykaa delivery on the said date.
How is it showing delivered then?
And if it is delivered then it is certainly delivered to the wrong person. Please check and update...

Order no : nyk[protected]
Ticket no : [protected]

I had ordered some item and it was supposed to be delivered on 17th june 2020. When the deliver boy had come he had asked me for the otp, i gave him and due to the current coronavirus situation, no outsider is allowed inside our society.
Later when i went to collect the product from the main gate i found it to be missing. Later i checked our cctv footage but...

I order 2 mcaffeine detox green tea facewash. I didn’t understand why you send me a face scrub i didn’t order this face scrub. Why you sending me this wrong parcel. I want my money refund otherwise give me facewash.
Such a pathetic services you are giving right now... I’ll recommend your app for any orders....

I placed order on 15June but I didn't get the package they show me that they delivered the product but I didn't get the package and its paid whenever I call in customer care they told me to wait why are they so irresponsible I just want my money or package...

I placed my order on may 30th and i didn't receive my package til date. It's almost been a month now. I am calling their customer support daily and no one is giving me a solution. I do not want the products anymore and i request a refund. They are not doing that also. They want me to wait forever even if it takes another year. I am really worried about my money and i do not want the package anymore....

I ordered o3+ kit from nykaa..i didn't get at my address that I mentioned...delivery boy behaving so bad with me...and tolde go to the delivery centre and pick your product from there...

Dear sir / madam,

With reference to above mentioned subject i have placed order of lakme lip love lip care for insta pink colour but when received my parcel received white colour.

Wrong product received white instead of pink colour.

And it is a ridiculous system not applying return also.

Request you too either change the product otherwise my money will be refunded.

Regards,...

I had placed an order for 4 items on 19th june, 2020 and the order was prepaid through paytm. It's been 5 days and i didn't received any communication regarding dispatch or estimated delivery time. Only thing i see when i open order details is "preparing to pack". When i messaged my query through nykaa chat option, there also i didn't got any specific answer. Only saved templates are being send by customer care. Please provide the delivery...