Nykaa.com Complaints & Reviews

This particular order - order # nyk[protected] was placed on 14th may 2020 and today is 24th june 2020 ans still not delivered. I have called your customer care at least 50 times to know the status as it has not been delivered yet. They are literally useless and not getting me connected to senior people as well.

Only a partial order was delivered. The other consignment of the same order of price - rs. 782 has not yet...

With reference to above mentioned subject i have placed order of lakme lip love lip care for insta pink colour but when received my parcel received white colour.
Wrong product received white instead of pink colour.
And it is a ridiculous system not applying return also.
Request you too either change the product otherwise my money will be refunded.
Encl : bill copy and product photos attached herewith.
Take...

You should be ashamed of yourself working in this industry.. All your help centre and contact centre employees should ashamed of themselves working for nykaa. You people have been fooling me for the last few days.. I have been waiting for my item to get delivered for ages. If you are promising something, you are accountable to keep it.. If cant, restrain yourself from doing that.. Plz, others, i request don't go for nykaa.. U will be trapped...

I recieved my order today but my forever 52 lip colour is missing in my order why i want my lip colour...

Order # nyk[protected]
I had ordered a product on their website and received it on 25th may, 2020. However the product was much different than expected and did not fit me well.
When i tried to return it the very next day, withing the time frame of 5 days, i was informed that it would be not possible due to the pandemic.
However this was not mentioned anywhere in the product page where it says easy return applicable...

I have been facing issues with my recent order from nykka. I wanted to cancel my order but on reaching out to nykka customer service they suggested that i can refuse the delivery and the order would be returned and i would get a refund. But on 5th june the delivery guy has delivered the products below my building, also on 7th june the delivery guy has repeated the same thing.. Dropping the parcels wide open below the building even without...

I ordered a crem from nykaa. I paid for it through PAYTM but the order wasn't confirmed but the money transfer was done when I called the customer care they did not respond so what do I do i dont know either nykaa gives me the product which is lotus professional phyto-rx Renewal anti ageing night crem 50gm or i want my money ₹686
And if i dont get the solution to it then what does your team do sit and take money and scam people...

I ordered the cream on may23, 2020 and i got the product which was mfg in 2018 and with next month expiry. The product got delivered on 28 i raised the complaint on same day but didn’t get any response so called them on may 31and provided al the asked details since then i didn’t hear from them anything it’s been more than 20 days i didn’t get the refund and every time i call customer care they don’t respond properly...

I have submitted a report to return a faulty product (kaybykatrina lip crayon) but haven't received a response. I would like to replace this product or get a refund as soon as possible. Thanks....

I had placed an order on 20 may 2020.
I received my order in two deliveries.
The first one was as per my order place.
In the second delivery however they # up. I had placed an order for two clothing products. One items was as per order however they were sent me a wrong sized item and that too in two quantities!!
I immediately raised a concern with the nykaa online support saying the status of the order says shipped...

In reference to order # nyk[protected] which my wife have placed from nykaa, she regulary uses nykaa for shopping but this time we have come across a different experience in which we noticed that some of the items were missing from the delivery package.

1. Olay natural white 7 in one nourishing night repair cream: 3 ordered, 1 received
2. Nykaa skinshield anti-pollution matte foundation - pretty porcelain 01 3...

Nyk[protected] my nykaa product id mi purchased on 21st march.. Due to lockdown my item get cancelled returned.. Now they are saying return is not possible they cheated.. I want refund...

I had ordered from nykaa on 21 march 2020 i was inform that my ordered had been shipped after 5 or 6 days from india post-mr/da/west-1615 but i can't trace my consignment number in my courier website. Which was written not available. But still i didn't get any info about my order... Today is 4 june 2020. Please help...

Hello,
I had ordered philips trimmer on 12th may, with order no[protected]. Dispatched on 12th may only
It had reached ghaziabad (Mohan nagar) hub on 17th may, with delhivery courier service to deliver the shipment. I patiently waited till 19th may and called nykaa only on 20th may to know the reason of delay.
My area comes in orange zone and the delivery hub is 2-3kms away from the delivery area. I can understand...

I had ordered for mama earth castor oil which was not delivered to me but the courier guy updated the status as delivered, when followed up with nykaa they said that the pod shows a signature, however that is not my sign nor the product was received by anyone on my behalf. I had mailed the greivance officer and the support team but no one seems to be bothered to resolve....

I received my package about 30 mins ago, i ordered two foundations maybelline fitme tube and the seal was broken and it looked like it was used or leaked but it wasn’t leaked in the delivery box.
The seal was broken and the item was almost empty
I regret ordering on nyka
I genuinely want a replacement as soon as possible...

I'm placed order in nykaa 1003/- they suddenly cancelled few items so i cancelled through entire order but they refund my few money. Now they didn't give me remain 712/-. Please help me sir, they said they need bank pdf format but in this situation how can i get them. Please help me you teach them a lesson. I have a screenshot of all of about order. I need my 712$ please help me sir here i attached screenshot...

They receive money but don't return. All thief's. I request all customers not to purchase from this app. Better this app should be closed. Not at all helpful customer service. They eat customers money....

I ordered product for 1400 and they cancelled it on their own and initiated the refund. It’s been 10 days i have not got any refund yet and my bank has confirmed that it’s a fault from nykaa. I want my money back. I shared my bank statement also with them but no reply.

I wrote on twitter and emailed no replies were given. Even after called on customer support they are not agreeing on transfer the call to...

A/c : [protected]@india.com

I have rewards points in my account when i see today got shocked that rewards points are removed without alert or there is no expiry date written on points
!

I see in this lockdown period many companies are providing compensation for the inconveniences caused and some are providing free shipping for orders but delivered only when lockdown period is over!

So...