Nykaa.com Complaints & Reviews

With reference to above mentioned subject i have placed order of lakme lip love lip care for insta pink colour but when received my parcel received white colour.
Wrong product received white instead of pink colour.
And it is a ridiculous system not applying return also.
Request you too either change the product otherwise my money will be refunded.
Encl : bill copy and product photos attached herewith.
Take a priority and do the needful..

You should be ashamed of yourself working in this industry.. All your help centre and contact centre employees should ashamed of themselves working for nykaa. You people have been fooling me for the last few days.. I have been waiting for my item to get delivered for ages. If you are promising something, you are accountable to keep it.. If cant, restrain yourself from doing that.. Plz, others, i request don't go for nykaa.. U will be trapped

I recieved my order today but my forever 52 lip colour is missing in my order why i want my lip colour

Order # nyk[protected]
I had ordered a product on their website and received it on 25th may, 2020. However the product was much different than expected and did not fit me well.
When i tried to return it the very next day, withing the time frame of 5 days, i was informed that it would be not possible due to the pandemic.
However this was not mentioned anywhere in the product page where it says easy return applicable when i purchased the product.
Most online shopping portals have extended their return window to accommodate their customers. However nykaa isn't bothered to resolve my issue.
Now i am stuck with an expensive product that is of no use to me. I was misled by the description in the product page which clearly mentioned easy returns.

I have been facing issues with my recent order from nykka. I wanted to cancel my order but on reaching out to nykka customer service they suggested that i can refuse the delivery and the order would be returned and i would get a refund. But on 5th june the delivery guy has delivered the products below my building, also on 7th june the delivery guy has repeated the same thing.. Dropping the parcels wide open below the building even without informing me, i discovered the package post 1day in opened state.. May i know who would have been responsible if items were stolen from there.
On reaching out to customer service and their supervisor on this reporting the whole incident a number of times, they are unresponsive and unsupportive. Kindly check all the call recordings, where i have expressed all my concerns
1. Cancellation of wrong products - then suggested by customer care to place correct shade of order and refuse the parcel of wrong shades at time of delivery and that would be returned

2. Reporting bad service by delivery guy - delivery guy puts the package wide open below my building without contacting me, may i know then why otp system was there in your policy? Customer and delivery person can confirm delivery through otp right???

3. Return of wrong products - despite connecting with customer care number of times i am not getting any resolution, they are dening return, they are dening any fault by their customer care's guidance on polices or their delivery executive

4. The items were never delivered to me in person or atleast informed me about the package

I have all the call recordings that i have spoken with customer service.

Finally i will settle with 'the return all the products of nyk-[protected] and want the refund amount back in the source of payment. All the packaging and bills of the items are intact and sealed' as i wasn't given "the choice" (I. E, my consumer right) to refuse order at delivery time.

I ordered a crem from nykaa. I paid for it through PAYTM but the order wasn't confirmed but the money transfer was done when I called the customer care they did not respond so what do I do i dont know either nykaa gives me the product which is lotus professional phyto-rx Renewal anti ageing night crem 50gm or i want my money ₹686
And if i dont get the solution to it then what does your team do sit and take money and scam people

I ordered the cream on may23, 2020 and i got the product which was mfg in 2018 and with next month expiry. The product got delivered on 28 i raised the complaint on same day but didn’t get any response so called them on may 31and provided al the asked details since then i didn’t hear from them anything it’s been more than 20 days i didn’t get the refund and every time i call customer care they don’t respond properly and repeat only one line ok mam today will proceed. Also the product says cost 1123 and they charged 1250 from me and the order status is still not delivered in app. I need my refund

I have submitted a report to return a faulty product (kaybykatrina lip crayon) but haven't received a response. I would like to replace this product or get a refund as soon as possible. Thanks.

I had placed an order on 20 may 2020.
I received my order in two deliveries.
The first one was as per my order place.
In the second delivery however they # up. I had placed an order for two clothing products. One items was as per order however they were sent me a wrong sized item and that too in two quantities!!
I immediately raised a concern with the nykaa online support saying the status of the order says shipped hence i am not getting the option to return the product and claim a refund. The customer support after an hour's wait gives me a response to be patient during this pandemic situation.
Next day i got an email saying they want the pictures of the product wrongly sent. There was delay in checking the mail and i got a reply saying they are closing the case as there was no response (Such a hurry to close a case yet they expect you to be understanding under the excuse of covid situation)!! I however still replied and provided them all the details. After getting a reply saying they'll look into this matter, these people have disappeared. There has been no communication from their side. I have been chasing them for more than two weeks now for a return and refund of amount 879 for mistake that is from their side.
The order status still shows shipped status.
This is a sheer harrasment from nykaa and that too for their carelessness!

In reference to order # nyk[protected] which my wife have placed from nykaa, she regulary uses nykaa for shopping but this time we have come across a different experience in which we noticed that some of the items were missing from the delivery package.

1. Olay natural white 7 in one nourishing night repair cream: 3 ordered, 1 received
2. Nykaa skinshield anti-pollution matte foundation - pretty porcelain 01 3 ordered, 2 received
3. Wow skin science kids cool-the-rays sunscreen cream - spf 30+ pa+ 1 ordered, missing
I have shared the feedback also on nykaa website and was cooperation from their end but looks like they don't bother about customer issues anymore.

I have followed up several times but there is no response.

Nyk[protected] my nykaa product id mi purchased on 21st march.. Due to lockdown my item get cancelled returned.. Now they are saying return is not possible they cheated.. I want refund

I had ordered from nykaa on 21 march 2020 i was inform that my ordered had been shipped after 5 or 6 days from india post-mr/da/west-1615 but i can't trace my consignment number in my courier website. Which was written not available. But still i didn't get any info about my order... Today is 4 june 2020. Please help

Hello,
I had ordered philips trimmer on 12th may, with order no[protected]. Dispatched on 12th may only
It had reached ghaziabad (Mohan nagar) hub on 17th may, with delhivery courier service to deliver the shipment. I patiently waited till 19th may and called nykaa only on 20th may to know the reason of delay.
My area comes in orange zone and the delivery hub is 2-3kms away from the delivery area. I can understand the lockdown effects but can’t expect product to come out of red zone (Thane) in 5days and not get delivered in 6days. (Sahibabad)
I had a verbal communication with mr satish (Nykaa ticket number [protected]) who promised to look into the matter and gave 48hours for delivery. It’s been
10 days and i fail to understand, no one is giving a genuine reason. I even raised complaint with the courier services too but they too can’t find the product.

I had ordered for mama earth castor oil which was not delivered to me but the courier guy updated the status as delivered, when followed up with nykaa they said that the pod shows a signature, however that is not my sign nor the product was received by anyone on my behalf. I had mailed the greivance officer and the support team but no one seems to be bothered to resolve.

I received my package about 30 mins ago, i ordered two foundations maybelline fitme tube and the seal was broken and it looked like it was used or leaked but it wasn’t leaked in the delivery box.
The seal was broken and the item was almost empty
I regret ordering on nyka
I genuinely want a replacement as soon as possible

I'm placed order in nykaa 1003/- they suddenly cancelled few items so i cancelled through entire order but they refund my few money. Now they didn't give me remain 712/-. Please help me sir, they said they need bank pdf format but in this situation how can i get them. Please help me you teach them a lesson. I have a screenshot of all of about order. I need my 712$ please help me sir here i attached screenshot

They receive money but don't return. All thief's. I request all customers not to purchase from this app. Better this app should be closed. Not at all helpful customer service. They eat customers money.

I ordered product for 1400 and they cancelled it on their own and initiated the refund. It’s been 10 days i have not got any refund yet and my bank has confirmed that it’s a fault from nykaa. I want my money back. I shared my bank statement also with them but no reply.

I wrote on twitter and emailed no replies were given. Even after called on customer support they are not agreeing on transfer the call to supervisor.

First i never told them to cancel my product and then they are calling me back that i can re order the product and pay money what the # is wrong with nykaa my previous money didn’t got back and they are telling me to order wht the hell give me my money back simple

A/c : [protected]@india.com

I have rewards points in my account when i see today got shocked that rewards points are removed without alert or there is no expiry date written on points
!

I see in this lockdown period many companies are providing compensation for the inconveniences caused and some are providing free shipping for orders but delivered only when lockdown period is over!

So this is india's no.1 fraud company that removes costumer money which are rewards points form without any alert & charges rs. 50/- per order below rs. 500/- as shipping charges - fraud company!

As i told this is fraud company cheating costumers since it's start in the name of reward points, so costumer have to place an order of rs. 500/- to remove shipping charges, if order placed below rs. 500/- then rs. 50/- worth reward points go waste, what a cheater trick applied by this company!

Immediately ban this company & compensate me with rs. 10, 000/- for the inconvenience caused in this matter!

I suggest you all indians don't place your orders on www.Nykaa.com - fraud company!

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A transaction was made on 27th of feb to nykaa.com for ₹2392 from paytm payments bank through the platform of google pay which was debited from my a/c but wasn’t reflecting on nykaa page.
On 28th feb i received an email from nykaa stating they have refunded the money today. I waited for a week but till date (22nd march) i haven’t received the refund. I have spoken to the bank and asked them to check for the refund they clearly said no transaction is made by nykaa. I shared my bank statement & my repetitive follow up emails with them but nykaa has not been providing a solution. Upon asking a proof of the transaction they have none.

Please look into the matter.
Thank you.

Anjlika shekhar
[protected]