Nykaa.com Complaints & Reviews

Even after one month of ordering products on sale from nykaa, the products didn't get delivered to me. I was requesting for redelivery everyday and talked to the customer care 100 times as a makeup artist & wedding season i wanted the products asap. But even after requesting the redelivery so many times, they initiated my refund. The customer care people asked me to reorder but those products were no longer available on sale and was of high...

When i complained about the damaged product and requested for return pick up. The company declined the return without any reason and when called in return on that issue they say its too late for the return..

These kind of issues are always happening with this company.

The company customer care number is :[protected] and the app that they built takes too much notification space and app is compulsory to place order....

Hi team,
I have ordered 9 cosmetics product from nykaa website. Out of 9 i have requested 7 products initiated all are branded but i have received duplicate product. I have an issue for authentication of product because they are pasted sticker on their packaging. And also different color and packing of the product. Many times i have requested to return the product as i have spend 3647 on this order. Kindly resolve my issue and help...

Dear sir,

I have received my order item on 4th jan, 2020 but product quality was so chip and worthless. So i want to apply return and get refund for the same

If customer not satisfied about the product. So they want to be applying return. But your online application portal showing like that doesn't applying return. If i can not use it so why i can't applying return. This is very ridiculous system in nykaa.br...

I got bronson professional 5 in1 face massagers on 29dec after 1 use its not working. I called nykaa costumer care they are like its not there responsiblity and assured to me send the email and contact number bronson consumer team. But there is no mail or message from there side yet. I want refund of this or replacement.

I read lot of complaints regarding bronson products. I guess your sales team should stop selling there...

Hi, i had purchased a hair straighter from this website and received a very old dusty and opened product. when i wanted it sent back. they did not take responsibility for it. instead washed off their hands giving me the number of the distributor.

Not only are they cheating by not sending brand new products. they are also making sure that you cant return it....

Concerned Order ID #NYK[protected]
I have ordered one blackhead detector cum remover device and gatsby wax on 17th September 2019. Received the package on 20th September. After unboxing the same, found only Gatsby Wax, theres no Blackhead removal device, got the device brand box with few nozzles and a USB cable. Immediately reported the same via Nykaa app, received one system autogenerated ticket #5346370. They requested me to...

I ordered some product from nykaa on thursday 19th dec, 2019. Bag arrived at destination on dec 20 (Wow express) and same day it was out for delivery but its not delivered as delivery guy said i am not available. I did't get any call from this delivery person on dec 20.
However i asked for reattempt but the same thing happen on very next day. I asked for reattempt for dec 23 but the bag was out for delivery on dec 22 and it failed...

I ordered a product from nykaa.com on 29 nov. 2019. But the product got delayed. When i enquired they told me that my address is under not delivery area, which was not an issue at the time of placing order. Also i told them that i am a regular customer of nykaa and get my orders before also. So they said they will reschedule the delivery. But no use. I didn't received my order. I complained it three time but every time they have same reply...

Order id - nyk[protected]
I placed an order on 13th dec from nykaa app... It was a prepaid order... On 15th dec while checking d status of d order it was found that the product returned to shipper nd warehouse. They didn't even bother to inform me abt d same... When i called customer executive ppls, dey didn't responding properly nd i heard them laughing for nothing... Dey r so unprofessional... I paid already for d order and...

Hi,

I have ordered certain things from nykaa on 30 nov 2018 on sale and i got a very good discount on it.. 2 of the 16 products got delivered and rest of the items they rejected delivering everyday without even attempting it and i used to regularly call them please escalate it and do not cancel it i need those products and raisr my complaint and they have the worst customer care no one helped and now its my wedding day and...

Applied for return of my product on 6th decemeber, 2019. At first they were not approving my return after so many requests and continue messages they approved on 13th december, 2019 and after approving return. The product has been picked on 15th december, 2019 at 11.00 am by shankar kadam with delhivery no awb[protected] and after that i got text message in evening that the return has been cancelled but the return was already picked by...

I had ordered a jumpsuit from nykaa on 30 november nd asked for refund as i reveived a wrong jumpsuit i wanted a refund nd custmer excucitve said they will help witj dat nd i mailed a pic along with invoice pic but still no solution! I gave my number as well to contact me but they! Did not! Kindly help me otherwise i will file a case against nykaa! My number is [protected] nd my order number nyk[protected]. By name of arshia arora nd...

Totally disappointed with the service. This is for my order number nyk[protected], i have bought a m. A. C lipstick for my wife. However, you have delivered a different product then what is shown in the order description image. I have initiated the return request immediately on the day of delivery without using the product. I have the tag, invoice, everything with me, still you guys have rejected my return twice without describing any...

So i had placed an order with this nykaa app on 31st november 2019 and my item was supposed to be delivered max by 4th dec 2019. I had ordered 2200 worth of gift items for an occasion along with other items. Total value around 4k.
On 3rd dec, my items were out for delivery according to tracking updates on the app but later that day my tracking information was updated and according to the new information, there was some issue with the...

I ordered for bronson professional 2 in 1 combo hair straightener + hair curler which was delivered to me on 6th dec. When i checked the product the packing in itself clarified that they are selling a local product and a sticker of bronson was sticked on the packing. The website of nykaa shows this product under the brand bronson but when i received the product i was very disappointed with a local product being sent to me. I opened the box...

Dear team,
I have made an order from nykaa.com dated 01 dec 2019 and immediately made a request for the refund for my order with nykaa.com, they have generated a ticket number #6187799 stating the item shall be refunded within two days, from 02 dec 2019 i have been following up on the nykaa app regarding the status for my return and refund. Till date i have not received any update or call from any of the executives of nykaa.com over...

I am really disappointed with nykaa poor service n i order my products 2 weeks back n twice it came delivery failed when no one called or tried reaching my number how can they tel the courier person failed to delivery n 2 days back i called nykaa customer num he told he will slot 13th dec he ll get it delivered my products n today is 15th stil i didn't get my products....

On 19 november i ordered huda beauty palette
And i received a wrong product with my name same amount and address so i took it when i opened it there were specks in side it so i called nykaa the arranged a pick up after that i never got the right product back not any refund. I keep calling them but it's not resolved i tried talking to a senior executive they say the will arrange a call back but it never happens. The executive i spoke...

I have ordered 4 product all are unsealed one product is literally used one
I am complaining since 4 days no feedback from the nakaa customer service. Even i have registered complaint via mail
I wasted my money time almost 4 day's overdue i complaint on the day of products received. M calling customer care daily they are ignoring the issue. It's there fault they delivered used and usealed product they should solve the issue...