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Nykaa.com Complaints & Reviews

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Updated: Mar 28, 2026
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Nykaa.com reviews & complaints page 23

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D
Drgokul Raaj
from Bengaluru, Karnataka
Jul 25, 2020
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Hello,
I have ordered 7 products from nykaa and which was supposed to reach on next 3 days. After the product got delivered i was able to find only 6 products out of which one was missing so immediately i called to nykaa customer care and informed the same. Its been more than 17 days since i informed but still not they didn't respond me and they just making me to wait and delaying. The supervisor who spoke to me was very rude in behaviour and i want nykaa head to take immediate action and i need the refund.

Kindly contact me [protected]
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    A
    AshnaSinghh
    Jul 24, 2020
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    I received a fake call from a person who claims that he is from nyka and he was saying that i won the scorpio/12 lakh cash from the lucky draw of nyka.
    So to claim i’ve to give my account details and also i’ve to pay 6000 rupees for the registration after that i’ll get the car or cash.. And he was saying that the office of nykaa is in sakshi market jharkhand, jamshedpur.
    I expect from nykaa to investigate into this fake calls and i want to know how someone got my number, address identity and also he knew the products which i ordered from nykaa.
    And the contact number of that fake call is here [protected] from this number i received the call
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      barsha Rava
      Jul 22, 2020
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      The delivery person says its too far from the location he is in so he want me to cancel the order which is unacceptable when i denied him, after a while i received a message mentioned that my pin code is mismatched and i gave a wrong pin code. Its a very miserable experience from nykaa because even the customer service operator is not being of any help.
      Order number
      Nyk[protected]
      Grand total - 4265
      Prepaid
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        B
        Bhavya Panjwani
        Jul 21, 2020
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        Address: kanpur UP

        Dear Nykaa,

        I am regret to inform you that I am disappointed by the service provided regarding my prepaid items which i ordered on 8th july was not delivered to me. However, its showing that its been delivered on 8th july itself to a mumbai address.
        Please note that shipment was dispatched on 13th July from Nykaa and I raised the concerned on 14th july.

        Ticket No:[protected]

        This is with reference to my order number NYK[protected]

        The screenshot explains it clearly the date order confirmed date, shipment date and delivered date.
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          Jenny renu
          Jul 19, 2020
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          I purchased a dafni go brush, product i received was defective and doesnt work. It came in a condition which felt used. Now i want to return this product and nykaa keeps referring me to the brand tressmart which is denying the right to return the product. I have chased them multiple times and i am not getting the refund. As a customer i feel cheated that i do not have the right to return
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            R
            Rekha Dalal
            Jul 15, 2020
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            It has been 20 days but there are no updates related to my order
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              K
              KadamPOOOOOO
              Jul 15, 2020
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              This is reference with my order number: nyk[protected] ordered, order placed on 7 jul 2020 by rhea dsouza and delivered on 11 jul 2020.
              After receiving the products, we have emailed our concern to support nykaa on the product delivered. Following were our concerns

              1) box was not received in sealed condition

              2) the products ordered did not match the product received.

              3) we suspect the order was tampered.

              4) eyeliner ordered was bespoke blue however it is greenish color.

              5) nail paint shade ordered was sea fern instead of sea front.

              6) we find the products suspicious and not the original.

              Its been 3 days, and still there was no revert. Today when we called up, there was no proper response from the customer support team. Instead they are saying they cant do anything about it. Is it the customer fault that they have received wrong products?? We have provided all the proofs with the pictures, but all the blame is put on the customer. At least there should be a proper response related to refund or exchange of products.

              Request your interference in this matter and please revert.

              We have never faced such problems with nykaa earlier, but this time highly disappointed. Thought of supporting a local brand and make in india initiative, but highly disappointed by the service.

              Thanks & regards,

              Pooja kadam - [protected]

              Rhea dsouza - [protected]
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                E
                Ethics law associate
                from Noida, Uttar Pradesh
                Jul 9, 2020
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                Address: Khan market ,new delhi

                Hi
                My name is Adv.Mahajan
                I stay in delhi and went to your nyka outlet in khan market to buy a product for my fiancee .
                I met your staff their in the name of Sagar who was a store manager and miss akshita might be your sales person.
                I have few points to make first they both were busy in talking amongst themselves and least bothered about the customer, secondly the girl did not noe about the product and the guy present also did not paid any heed to my presence .The punjabi music was being played so loud that i could not hear what they were saying .
                Would just like to tell you i did not expect this from such a big brand and neva expected you guys would be having such irresponsible staff
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                  S
                  Sapna Sandeep Choudhary
                  Jul 6, 2020
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                  Address: Patoli Brahmana

                  I had a parcel with awb number[protected] one day delivery boy called and said you have a parcel i said yes.. He said ok and disconnected tthe call. He never called and confirmed the address from me. For next few day i kept getting messages your package will ne delivered and at the end of the day a message that sorry it could not ne delivered. Every day message came with address not found. But no one called to ask for adress. I am regulary recieving the parcels and my adress is very much accessible.
                  Kindly get the same parcel delivered to me. As today when i saw the status it is shipment returen. It is paid parcel and so much harrassment this time for waiting and waiting and now the parcel returned. Pathetic delivery service.
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                    S
                    Sanket Amin
                    Jul 5, 2020
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                    I purchased dove body wash with free loofah

                    Loofah is not delivered
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                      S
                      Sushmitha Sh
                      Jul 4, 2020
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                      I placed an order for 5 items on 27th june, 2020 and the order was prepaid. Order no: nyk[protected]. It's been 8 days and i haven't received any communication regarding dispatch or estimated delivery time. Only thing i see whenever i open order details is "preparing to pack". If i'm asking customer or chat support, they keep telling me due to covid situation there is delay in deliery and it's mentioned in site. Wait! My order is not even dispatched in the first place and they tell me there will be delay in deliery. Look nykaa, even when i placed my order there was lock down and strict restrictions. Why allow me to place an order if you cannot deliver it to my place. You could have said deliery not possible to my pincode. Why accept order, take my money and then trouble me with not delivering. Before placing order i talked to customer support, they said ma'am in 5 days it will be delivered. Usually takes a day to dispatch but within 5 days it will reach you. Now it's 8 days and no proper response from them. Please stop taking orders if you cannot deliver to some location. Don't cheat people.
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                        V
                        Vaishali Jha
                        Jul 2, 2020
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                        Hello my registerd mobile number for order is :[protected].
                        According to your application the order status is delivered on 27. June.2020 however the order is not received at my end yet.
                        Also i have received with the watchman he has not registered any nykaa delivery on the said date.
                        How is it showing delivered then?
                        And if it is delivered then it is certainly delivered to the wrong person. Please check and update me by tomorrow else i wll post the same on twitter and facebook. This is a matter of serious concern for me.
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                          S
                          subhasish23
                          from Aurangabad, Maharashtra
                          Jul 2, 2020
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                          Order no : nyk[protected]
                          Ticket no : [protected]

                          I had ordered some item and it was supposed to be delivered on 17th june 2020. When the deliver boy had come he had asked me for the otp, i gave him and due to the current coronavirus situation, no outsider is allowed inside our society.
                          Later when i went to collect the product from the main gate i found it to be missing. Later i checked our cctv footage but couldnt find anything.
                          I raised a complaint on 18th june and the ticket number is mentioned above but still now i havent got any response and everytime i am calling the customer care and mailing them they are not answering properly and everytime saying we are looking into it and we will inform you.

                          This is really a pathetic and unresponsive service from nyka.
                          Jul 04, 2020
                          Updated by subhasish23
                          Any update..still have not got any response
                          Jul 04, 2020
                          Updated by subhasish23
                          Still the same update as below :

                          From: Sajjad Alam <[protected]@nykaa.com>
                          Sent: Sat, 4 Jul 2020 11:42:54 GMT+0530
                          Subject: Re: POD ISSUE[protected]NYKAA ORDER NO---NYK[protected]

                          Ticket No:[protected]

                          Dear Susmita,

                          Thank you for writing in regards to your concern.

                          We would like to inform that we have escalated this issue to the relevant department and we are closely working in
                          getting this resolved.

                          We appreciate your patience and understanding.

                          Note : Nykaa DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number either through Calls/SMS/WhatsApp/Surveys/ mail/Link or any other means. Please report suspicious activities to [protected]@nykaa.com .


                          Regards,

                          Team Nykaa

                          www.nykaa.com | Your Beauty. Our Passion.



                          From: Sajjad Alam <[protected]@nykaa.com>
                          Sent: Sat, 27 Jun 2020 12:46:43 GMT+0530
                          Subject: Re: POD ISSUE[protected]NYKAA ORDER NO---NYK[protected]

                          Ticket No:[protected]

                          Susmita,

                          We would like to inform you that we have forward this to our relevant team and shared your details.

                          We will make ensure that the same is resolved on priority and assure you for a positive revert on it.
                          Kindly accept our profound apology for any inconvenience.

                          We truly appreciate your patience and understanding.

                          Note : Nykaa DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number either through Calls/SMS/WhatsApp/Surveys/ mail/Link or any other means. Please report suspicious activities to [protected]@nykaa.com .



                          Regards,

                          Team Nykaa

                          www.nykaa.com | Your Beauty. Our Passion.


                          ====================================================================================================================

                          From: Shadab Ahmad <[protected]@nykaa.com>
                          Sent: Tue, 23 Jun 2020 13:58:58 GMT+0530
                          Subject: Re: POD ISSUE[protected]NYKAA ORDER NO---NYK[protected]

                          Ticket No:[protected]

                          Thank you for writing in regards to your concern. (OR) As per telephonic conversation.

                          We would like to inform that we have escalated this issue to the relevant department and we are closely working in getting this resolved.

                          We would like apologize for any inconvenience caused and appreciate your patience
                          "} " data-sheets-userformat="{ "2":15357, "3":{ "1":0}, "5":{ "1":[{ "1":2, "2":0, "5":[null, 2, 0]}, { "1":0, "2":0, "3":3}, { "1":1, "2":0, "4":1}]}, "6":{ "1":[{ "1":2, "2":0, "5":[null, 2, 0]}, { "1":0, "2":0, "3":3}, { "1":1, "2":0, "4":1}]}, "7":{ "1":[{ "1":2, "2":0, "5":[null, 2, 0]}, { "1&qu ot;:0, "2 ":0, "3 ":3}, {"1 ":1, "2 ":0, "4 ":1}]}, "8 ":{"1 ":[{"1 ":2, "2 ":0, "5 ":[null, 2, 0]}, {"1 ":0, "2 ":0, "3 ":3}, {"1 ":1, "2 ":0, "4 ":1}]}, "9 ":1, "10 ":0, "11 ":4, "12 ":0, "14 ":[null, 2, 0], "15 ":"Calibri ", "16 ":11}" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: Calibri, Arial; text-align: center;" >Dear Susmita,

                          Thank you for writing in regards to your concern.

                          We would like to inform that we have escalated this issue to the relevant department and we are closely working in getting this resolved.

                          We would like apologize for any inconvenience caused and appreciate your patience

                          Note : Nykaa DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number either through Calls/SMS/WhatsApp/Surveys/ mail/Link or any other means. Please report suspicious activities to [protected]@nykaa.com .



                          Regards,

                          Team Nykaa

                          www.nykaa.com | Your Beauty. Our Passion.
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                            K
                            khushboo karmokar
                            Jul 1, 2020
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                            Address: A-102 dlf Ghaziabad bhopura ext-2

                            I order 2 mcaffeine detox green tea facewash. I didn’t understand why you send me a face scrub i didn’t order this face scrub. Why you sending me this wrong parcel. I want my money refund otherwise give me facewash.
                            Such a pathetic services you are giving right now... I’ll recommend your app for any orders.
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                              Manshi bandil
                              Jun 29, 2020
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                              I placed order on 15June but I didn't get the package they show me that they delivered the product but I didn't get the package and its paid whenever I call in customer care they told me to wait why are they so irresponsible I just want my money or package
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                                B
                                Bhuvana Vijayan
                                from Bengaluru, Karnataka
                                Jun 27, 2020
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                                I placed my order on may 30th and i didn't receive my package til date. It's almost been a month now. I am calling their customer support daily and no one is giving me a solution. I do not want the products anymore and i request a refund. They are not doing that also. They want me to wait forever even if it takes another year. I am really worried about my money and i do not want the package anymore.
                                Jun 27, 2020
                                Updated by Bhuvana Vijayan
                                I would like to delete this complaint.
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                                  parika dhiman
                                  Jun 26, 2020
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                                  Address: Railway road near rajindra academy mukerian

                                  I ordered o3+ kit from nykaa..i didn't get at my address that I mentioned...delivery boy behaving so bad with me...and tolde go to the delivery centre and pick your product from there
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                                    J
                                    Jaymin85
                                    Jun 24, 2020
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                                    Dear sir / madam,

                                    With reference to above mentioned subject i have placed order of lakme lip love lip care for insta pink colour but when received my parcel received white colour.

                                    Wrong product received white instead of pink colour.

                                    And it is a ridiculous system not applying return also.

                                    Request you too either change the product otherwise my money will be refunded.

                                    Regards,
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                                      Manvinder Pal Singh Kohli
                                      Jun 24, 2020
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                                      I had placed an order for 4 items on 19th june, 2020 and the order was prepaid through paytm. It's been 5 days and i didn't received any communication regarding dispatch or estimated delivery time. Only thing i see when i open order details is "preparing to pack". When i messaged my query through nykaa chat option, there also i didn't got any specific answer. Only saved templates are being send by customer care. Please provide the delivery date that when will i receive my order?
                                      My order number is nyk[protected]
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                                        D
                                        Divya_new88
                                        Jun 24, 2020
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                                        This particular order - order # nyk[protected] was placed on 14th may 2020 and today is 24th june 2020 ans still not delivered. I have called your customer care at least 50 times to know the status as it has not been delivered yet. They are literally useless and not getting me connected to senior people as well.

                                        Only a partial order was delivered. The other consignment of the same order of price - rs. 782 has not yet been delivered.

                                        I am tired of your customer care and service your offer. I don't want the products. I want to cancel this particular consignment and i want my money back. It is not fair to expect me wait for 40 days or even 2, 3 months to get the products. Just cancel it and give my money back.

                                        I have been trying all means to get connected. But no response.
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