Nykaa.com Complaints & Reviews

Damaged and defective product was received and return request was submitted on 4th August . Nykaa has a standard reply of reverting back in 24-48 hours but this seems to be their standard practice ....

I have a complaint regarding my order is missing

In which i ordered several things and one thing is missing that is my colorbar sindoor - my red which is worth rs 142

Total order of rs.1112.

Kindly refund my money

My ordr id is nyk[protected]...

Nyk[protected] is the reference number.
I was delivered a product which was different from what was mentioned in the product title.
I have talked to them for over 15 times now but they have probably the most pathetic customer service i have ever seen. Pictures of the product, packaging and bills have been shared at [protected]@nykaa.com long back. I still await any concrete response from their end....

Dear sir / madam,

I am writing to you to raise an issue about: beauty & personal care

The issue that i have experienced was: they sent a size which is not a standard size of bangle...

It occurred on: 25/07/2020

Just exchange and give a size bigger

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply...

Have ordered beautiful products but was shocked when i received it... Its being long time.
No one have contacted me for my issue and only asking to waot for 48hrs.. Its being 7 days i am waiting...
All the products have damaged.. And other one which i recieved.. I had ordered 2 but only 1 is present... That too not with gift wrap..

I need refund of rs. 2014 right away
@falguni nayar and saurabh merh...

I had placed an order out of which a Bobbi Brown Lip Duo package has arrived without the lipstick inside an empty box. That lip duo costs 2000 and Nykaa refuses to take accountability and return my money. They have claimed thrice that there has been no mistakes made from their end and they won't be able to help.
Inspite of writing to them and sending them images of the missing products, they have not given me any resolution for my...

I had ordered 5 products thorugh nyka's app and they were divided into two shipments. One shipment was due to be delivered today or tomorrow and the other on sat-sun. When i tracked the order today, both of the orders had returned. I didn't get any notification or message. When i enquired, the customer service personnel said that the order was returned by the courier partner.
That was my first order from nyks's app and i will not be...

Item link: https://www.nykaa.com/prettycat-front-closure-pushup-bra-white/p/652631?ptype=product&productId=65263...⇄

I bought this product online from Nykaa(https://www.nykaa.com/) and I am facing size issues, item doesn't fit. This item doesn't show up as non-returnable, it says :"Guaranteed replacements/refunds available for any unused/sealed products within 5 business days of delivery."
When I tried...

My prepaid half order means only 1 item out of 3 is received. 2 items are not delivered.

Order on dtd 25/07/02020 nykaa order #nyk[protected] at pune warje, pin 411058 not delivered.
Pls take action immediately in getting my prepaid delivery....

Where is my refund till now... It's been more than a month but i haven't received till now. Even i didn't cancel the order the delivery man cancelled himself and wrote that the customer denied to receive the parcel and half parcel was delivered some other day n the other half was returned. Hopefully i didn't complain about that delivery man so irresponsible. You should have a look about the delivery people ridiculous... Didn't expect this...

As i have ordered products from nykaa on 27th july 2020 monday, and it was prepaid. Since last 3 days i am getting notifications from your nykaa that my order is out for delivery but due to some issue it is getting failed, i am not able to understand that i have mentioned my correct address and contact number secondly i am not getting any call from the concern delivery person so how they are mentioning that i was not available. Kindly look...

My prepaid half order means only 1 item out of 3 is received. 2 items are not delivered.
Order on dtd 25/07/02020 nykaa order #nyk[protected] at pune warje, pin 411058 not delivered.
Pls take action immediately in getting my prepaid delivery.
This is very ridiculous that no response from company. Nykaa.

Vaishali irla, pune
Mon [protected]...

I have placed a order on nykaa.com. It consisted of two items.
But i have received another product, which i have never ordered through out my history.

I package was delivered on 20th july evening

I have written mails and raised request to nykaa support on the next day. But have not received any kind o[censored]pdates.
On1st august i received a mail saying, on investigation there is no issue with delivery...

My order NYK[protected] has been cancelled. I have ordered 12 items from the nykaa hot pink sale and two of the items came on time and they didn't have any issue with delivering my order. today 10 of the remaining items need to get delivered but they are saying that my address was incorrect so they have returned my order back to the warehouse. if the address was incorrect then how come the 2 products came on time? and now when the sale...

I bought a glamglow product during their Nykaa pink sale recently. I paid full prove for the product worth ₹4500. I got 2 freebies. I understand if they gave me freebies which are expiring soon but they gave me the ₹4500 product that was manufactured in 2018. Given the pandemic, they won’t accept return. Even without the pandemic, their customer service isn’t the best. I had similar experience last year, I had a loss of 2-3k. Just...

I had ordered few things 10 to 15 days back. I got them all except one item. The status of that particular item has been "waiting for seller to confirm" since then. Despite reaching out to them automated reply said they will get in touch but they haven't and it has been days now!!! Terrible. Mine is a prepaid order nyk[protected].

Can't trust any of them nowadays. At least person should be informed of the delay....

Dear sir / madam,

I am writing to you to raise an issue about: beauty & personal care

The issue that i have experienced was: hello. I had ordered two qtys of maybelline new york the colossal mascara waterproof - 001 waterproof black on[protected]. On[protected] i got the parcel but there were only one maybelline new york the colossal mascara waterproof - 001 waterproof black instead of two. I have mailed regarding...

I ordered 6 items in total and made online payment. There were 2 shipments with 3 items each. First day i got delivered one box but when i opened this there are only 2 items with with the bill of 3. I raised a immediate complaint for that. Next day again i raised complaint with pictures. I called thd customer care they told me that will resolve within 24-48 hrs. Again i sent the images that they asked for. I raised complaint several times....

Myself rajesh majumder, i ordered 5 items and 1 items was free on hot pink offer from nykaa. I paid rs-1160/-through my debit card on 26th july. As soon as the money got deducted, and i checked my order but i see my order was not placed. Even i have no received any message from nykaa. My money has been deducted. And nothing shows up in my orders in naykaa.com. Which means no order placed.
Kindly fix the issue or refund the amount...

In the morning i got call from this number [protected] and when i asked him for my parcel he asked me to pay the money as he said he didnt receieved money although i paid it through online process and my nykaa order id[protected] he took my order with him and i haven't receieved it now what am i going to do please help me...