Nykaa.com Complaints & Reviews

My order didn’t get delivered .. I placed it on 22 nov and after 2 days the status got changed to shipment returned . When I called nykaa, they said due to some logistic issue they can not deliver the products and I will get my refund within 48 hrs . Till now the status is still same and I didn’t get any update/mail/ refund from nykaa.
Amt : 789
ORDER ID
NYK[protected]

I must tell, nykaa has pathetic customer care and they never help customers on any issue.

I have ordered 8 products on 26th November, 2020. One offer was applied to one of the ordered products, so totally 9 products should be delivered. I received my parcel on 30th November, 2020, but there was only 7 products. 2 of the ordered products were missing. This is my order ID NYK[protected]. I have requested for refund for the 2 missed products. But still the request haven't got approved. I have attached the invoice along with this complaint. Please resolve this issue and refund the money.

Products missing:
1) Livon Serum for Dry & Rough Hair With Moroccan Argan Oil (100ml)
Qty: 1
2) Elle 18 Eye Drama Kajal - Bold Black (0.35 g)
Qty: 1

I bought Mond'Sub Gold Collagen eye mask from Nykaa but got something that has a small printed label that said Mond'Sub. It has no company details, manufacturing date or expiry date, no address. Just a small, simple label which has space to write mondsub. Highly disappointing as I thought atleast nykaa provides original products but it doesn't.

ORDER ID
NYK[protected]

During pink Friday sale, There was an Buy 1 get 1 offer on Faces Canada, and I have selected 2 lipsticks from that offer only. However, after making the payment, I saw I was charged for both the lipsticks. I surely remember, the offer was applicable when I added the products in cart.

Respected sir,
My AWB no is [protected]... I have not received my product yet.. and the OFD lock has been applied to my order... Please do the needful

I was supposed to receive my orders on 17th november 2020. However, instead of rescheduling the delivery everyday, the delivery attempt was not made and it was marked that the customer did not receive the IVR call. The customer service executives are idle also. They are not responding to the complain and not trying to deliver the products. I want the products or refund as soon as possible.

I purchased this Nykaa gift card of 5000 INR. I have used approx half of the amount. When I tried using remaining 2500, I got an error(attached below).
I tried contacting their customer support by chatting, emailing and calling them.
After 35 emails and several calls also my issue didn’t get resolved. I asked them to refund my money but they didn’t bother to listen. Every time they sent same copy pasted email that concern has been forwarded to relevant team.
No team is working on it and they are waiting that customer will get exhausted and stop asking for his/her money.
Their support is rude to next level that they disconnect the call while you explain the issue.
Card is valid till 27 Dec, 2020
Kindly help with this.

They first cancelled the order without confirming with me . They deducted the money and I have still not received refund . Saying issue with PayPal. The worse experience till date . I think it the worst shopping website for international shoppers
I have raised more than 15 complaints till date half the time they do not respond or have the same cut copy paste msg
My order number [protected]

I had placed an order with NYKAA with an old address where I do not reside anymore, after realising this I tried changing the address but the order showed that it was shipped which meant that you cannot change the address (according to NYKAAS policies). So I did not change the address realising that the product would be left undeliverd NOTE: According to the policy of Nykaa an undelivered product is sent back and the process of refund starts. But to my surprise it showed that the product had been delivered, after raising a complaint regarding this they sent me a mail with the Proof of Identity which obviously I did not recognize because the product was not accepted by anyone. After this I get a call from a delivery person apparently Nykaas delivery partner saying mam please take the product as we could not deliver it last time, as I am no longer residing in that city I asked them to take it back so that my refund could be initiated, to which the delivery person refused.
I was utterly shocked by this, while on the part of NYKAA they are sending me mails asking for feedback for a complaint that has not been resolved. If my refund does not get initiated, I am going to press charges against NYKAA for negligence.
The unprofessionalism on the part of the delivery person who downright refused to take the product back is unacceptable and unprofessional. NYKAA should take cognizance of this and hold the delivery person accountable or I will have to press charges.

Nykaa send me gift on my birthday.
A delivery boy send some private text on my what’s app number( which I entered for the address purpose)
Do something, otherwise I don’t want to purchase from your site
Thanks
Neha Thakur
Ghumarwin, Himachal Pradesh

I ordered more than 40 items from Nykaa.. as per their website they promote saying easy return policy.. few of the products which i got were not at all worth the amount i paid for it so i wanted to return it completely packed without removing tags or anything.. but still they rejected my return request and when i called their customer care they also spoke so harshly and were not even listening to me...

I bought a dress from nykka. It's fabric is poor and it does not fit well. I've requested for return but they have not given me approval yet. It's been more than 3 days. They say that I'll get approval in less than no time. But they are terrible with their after sales service. I need my money back.
This is in regards to order number[protected]

When we return a product to other online companies, they notify us about each step and keep us updated...even if refund takes late...it's always good to keep your consumers informed about it. Its our hard earned money, we would really like to know the status!I know it's business...but it's always good to update and upgrade your communication with costumers...we are in era of free mail and free messages!please use it!Regards

I placed a order from nykaa on 6th Oct with order id
NYK[protected]
Expected delivery date was 12th October...I contacted nykaa customer care and dey said it will reach soon and dey said Delhivery person didn't picked d order yet..
But when I contacted Delhivery courier (AWB num[protected] service team dey said that nykaa itself has not physically handed over the shipment to the courier team yet.. both r blaming one another..
it's been almost 10 days Nd I m hearing that nykaa has not handed over the shipment to the courier team yet??? Literally tired of hearing all dese lies from ur end..
What's going on?? Where is my parcel...???
Solve d issue at d earliest or else I wil definitely complain in CONSUMER Forum..

NYK[protected]

Nykaa delivered a 3year old eye makeup product: Maybelline New York The tone on tone eye shadow- love on Taupe

On requesting a replacement, they denied it. I attached 5 photos with batch no and expiry date being prominent.

Request the team to either replace it or provide me a refund for the same.

Order nberNYK[protected]
As I was not able to pick the delivery guys call he delivered the item without my permission . Above all I am not living currently at that address

Hello,
Trying to initiate a refund for 3 things from my order number
NYK –[protected].
Giovanni UltraMoist Shampoo
Giovanni UltraMoist Conditioner
Giovanni UltraMoist Deep Deep Moisture Hair Mask

I purchased these products after carefully reading the ingredients in the ingredients tab of the Nykaa app. But just today happened to read the ingredients on the back of the shampoo, conditioner and the mask – it states it has a silicone called Dimithecone which I am ALLERGIC to. Had I used the product without reading the back – my scalp would have been covered in rashes.
I feel cheated ! I almost always buy any product blindly after reading the ingredient list on my nykaa app. The app clearly states ingredients – so a customer would assume it is the entire list of ingredients like in many of other products.

The products have not been opened. I need you guys to not only initiate the return and refund – but compensate me since Im stranded here without a shampoo and I cannot use any drugstore product.

This company nyka online cosmetics (http://www.nykaa.com/) is really disgusting and they are frauds, you buy something from them they will not deliver it to you for 25 days and keep on giving lame excuses then after that they will blame the courier company and later on they will vanish. Don't ever buy anything from them, never
Now I am asking them to refund my amount they said they can't refund the amount now. In India nykaa fraud company is running which have taken my money
My details are
Order #
Nyk[protected]

Dear sir/madam,
First time i was purchasing with nykaa.. But i gotta worst experience with them... I have placed my order of inner wears worth rs 3580rs by trusting there advertisements and return policies. I had issues with my size and color of the products which i received... But when i ordered it was clearly mentioned in app that easy returns are available. But when i received the order in different the size varies and colour varies from which i ordered.
I checked with customer care and asked for exchange of products.. But they didn't give me proper response. They were rude n rough with me. They came with lame excuses like they can't do any exchange regarding size, due to pandemic no exchanges accepted right now. So better keep the products of worth 2000 for no use.
At the time of order since the easy returns and exchange options were available i ordered as per the guidelines. But when the issues came up.in bold letters it was written easy returns available but when i asked for exchange they come up with silly excuse which humiliate mr.. They are find new new excuses in each call which i tried to reach them. It's the matter of 2000rs.. I juz asked to exchange the product n not to return back my money.. Totally disappointed with nykaa.. My total money is wasted now.. It's really not a trustworthy brand... Vry bad experience with nykaa...

I need a solution either they should give me a change in product or return my money.

Because of the experience with nykaa i totally lost trust in online shopping.

Kindly give me a solution.

Regards
G baskar

It's going to be 1 month now. I have already paid the money. Yet order has not been delivered. They are cheaters I have complaint in there customer care. Nykaa guys are very lazy and useless. Yet I haven't received ny order. I will never ever use again nykaa. Please help and delivery my order.
ORDER

NYK[protected]