Nykaa.com Complaints & Reviews

I placed one order no[protected]
This order got returned by itself.. I never. Returned it when i asked customer care, they told to place it once again, i again did it, with order no-[protected], i told delivery boy to give it next day as my office was closed.. But they never called, neither did they once tried. I contacted e com expess the delivery company, then i informed nyka customer care too.. They told me it will get delivered soon, but now i m seeing they made it to return, now when i called again they are saying me to place again. Is this a joke?? Now i wont get discount..

I have ordered the hudabeauty faux filter foundation priced at 3302... But the price of the product is more than the marked rate price. Given on the product. I want to return the product but the return is getting rejected again and again by the customer care service and are refusing to approve the return i contacted them so many times asked to connect to the manager but no 1 is up to... As this is a huge amount and a high end brand you can't just ignore.. Plzz see to it that my issue is solved as soon as possible...

Dear Team,
I have ordered this and paid the amount at the time of delivery via UPI as the delivery boy was asking for 10 rs extra for COD. So Thorough link I have paid the amount still the delivery boy told he didn't receive any message that the payment done. As I am working in a bank I have checked all the details and told him the amount has paid and Called to ur customer service they simply refuse to take any complain and told to return the package.
Instead of paying the Amount I have returned the courier.
This is very shameful that after paying also I have returned the product.
Need immediate action on this. I have posted on Facebook also regarding the same. Attached screenshot hereby for your reference.NYK[protected] order number

I purchase 2 product on 16 jan 2020 (Order no. Nyk[protected] then i cancelled order.. I got only one product amount.. I wait for १ week then i took follow up from nyakaa they told me they proceded with refund but i did not got refund i checked with bank they told me no such transactions has been done from. Nykaa...
I got so many followups from nyakaa but i did not get proper response...
I totally disappointed.
I want my money back

I have ordered (Order number nyk[protected] you christine valmy lemon extract cream of rs 550, christine valmy radiance spf45 of rs 485, christine valmy b-brite whitening serum of rs 950 on 19th january 2020.

Hence today 22th january 2020 go deliver some wrong products which is not order by me. I am sending you the photo copies of the product which is being delivered today to me and had a word with your customer support the lady name is hina she told me to send the photo copies to the nykaa support. Please go through it and replace the product as soon as possible with the working period of time because i want it be for 27th january 2020. Day by day your service degrading & products also. This time you spoiled my birthday.

Thank you
Shine queen

Even after one month of ordering products on sale from nykaa, the products didn't get delivered to me. I was requesting for redelivery everyday and talked to the customer care 100 times as a makeup artist & wedding season i wanted the products asap. But even after requesting the redelivery so many times, they initiated my refund. The customer care people asked me to reorder but those products were no longer available on sale and was of high prize. One of the customer care guy told me that he will make the less prize for the products i want to order but then again when i agreed he started requesting me to negotiate. Then i talked to their manager but she was rude and didn't took any action on my request. Seriously, this is not expected from nykaa. They cancelled my order, they initiated the refund without my knowledge, they requested me to order again in high prize...
This is the worst of online shopping that can happen on sale

When i complained about the damaged product and requested for return pick up. The company declined the return without any reason and when called in return on that issue they say its too late for the return..

These kind of issues are always happening with this company.

The company customer care number is :[protected] and the app that they built takes too much notification space and app is compulsory to place order.

Hi team,
I have ordered 9 cosmetics product from nykaa website. Out of 9 i have requested 7 products initiated all are branded but i have received duplicate product. I have an issue for authentication of product because they are pasted sticker on their packaging. And also different color and packing of the product. Many times i have requested to return the product as i have spend 3647 on this order. Kindly resolve my issue and help...

Dear sir,

I have received my order item on 4th jan, 2020 but product quality was so chip and worthless. So i want to apply return and get refund for the same

If customer not satisfied about the product. So they want to be applying return. But your online application portal showing like that doesn't applying return. If i can not use it so why i can't applying return. This is very ridiculous system in nykaa.

I am very disappointing about your policy. Please get me refund for my money back. It's a cheated from customers.

Regards,
Neha shah

I got bronson professional 5 in1 face massagers on 29dec after 1 use its not working. I called nykaa costumer care they are like its not there responsiblity and assured to me send the email and contact number bronson consumer team. But there is no mail or message from there side yet. I want refund of this or replacement.

I read lot of complaints regarding bronson products. I guess your sales team should stop selling there product if they are giving default products to us.

Please resolve my issue as soon as possible.

Hi, i had purchased a hair straighter from this website and received a very old dusty and opened product. when i wanted it sent back. they did not take responsibility for it. instead washed off their hands giving me the number of the distributor.

Not only are they cheating by not sending brand new products. they are also making sure that you cant return it.

Concerned Order ID #NYK[protected]
I have ordered one blackhead detector cum remover device and gatsby wax on 17th September 2019. Received the package on 20th September. After unboxing the same, found only Gatsby Wax, theres no Blackhead removal device, got the device brand box with few nozzles and a USB cable. Immediately reported the same via Nykaa app, received one system autogenerated ticket #5346370. They requested me to share brand box images and outer packaging images. Till the date shared the same over 15 times. No one reverted back. This is the most horrible customer support ever I seen in my life, somehow I felt my money is gone. But still raising the issue, and just want to reveal the support section responsibility of this company to general public who is thinking to buy from Nykaa. Dont rush for great deals, alaways do check customer service reviews here before placing order on Nykaa. Nice way they looted me. Its utter disappoiting to see, this year comes to an end, still I haven't received any response since last 23rd September.

I ordered some product from nykaa on thursday 19th dec, 2019. Bag arrived at destination on dec 20 (Wow express) and same day it was out for delivery but its not delivered as delivery guy said i am not available. I did't get any call from this delivery person on dec 20.
However i asked for reattempt but the same thing happen on very next day. I asked for reattempt for dec 23 but the bag was out for delivery on dec 22 and it failed again. This time delivery person (Wow express) said i refused to take the bag (Which was not true as i didn't had any word with this person.) i asked to reattempt again. From that day bag used to be out for delivery but never arrived at my place. This delivery person from wow express never try to arrived at my place.

I ordered a product from nykaa.com on 29 nov. 2019. But the product got delayed. When i enquired they told me that my address is under not delivery area, which was not an issue at the time of placing order. Also i told them that i am a regular customer of nykaa and get my orders before also. So they said they will reschedule the delivery. But no use. I didn't received my order. I complained it three time but every time they have same reply of rescheduling the delivery. One day i got a call from their delivery partner. The guy told me that product is with them and i need to pay extra charge to get my order, on which i said i won't give any extra charge and they should talk to nykaa. I called nykaa and told them the whole thing. They again said that i will get my order without paying any extra charge. But since then days has been passed and my order is still undelivered. Please help me regarding this. They guys wasted my time and keep on stalling me and also want me to pay extra money.

Order id - nyk[protected]
I placed an order on 13th dec from nykaa app... It was a prepaid order... On 15th dec while checking d status of d order it was found that the product returned to shipper nd warehouse. They didn't even bother to inform me abt d same... When i called customer executive ppls, dey didn't responding properly nd i heard them laughing for nothing... Dey r so unprofessional... I paid already for d order and without my concern my order has been returned to seller..??? When i asked for the refund dey said it has already been reached warehouse nd i wil get it within 24 hrs.. But i didn't get refund.. I called them again but of no use... Dey r not responding properly.. Till now i didn't get my money back... Kindly take strict action against nykaa and help me in getting d refund back from them. Thanx

Hi,

I have ordered certain things from nykaa on 30 nov 2018 on sale and i got a very good discount on it.. 2 of the 16 products got delivered and rest of the items they rejected delivering everyday without even attempting it and i used to regularly call them please escalate it and do not cancel it i need those products and raisr my complaint and they have the worst customer care no one helped and now its my wedding day and they are saying we have cancelled you order please place a new order again with thr original price is this the new way to save your money.. Totally worthless fake company really disappointed by the service and customer service.

Applied for return of my product on 6th decemeber, 2019. At first they were not approving my return after so many requests and continue messages they approved on 13th december, 2019 and after approving return. The product has been picked on 15th december, 2019 at 11.00 am by shankar kadam with delhivery no awb[protected] and after that i got text message in evening that the return has been cancelled but the return was already picked by shankar kadam in the morning at 11and the status is showing that the product has not been picked up i also called multiple times to that delivery boy shankar kadam (Contact no [protected])
But the delivery boy is not picking my calls.

I suggest never ever purchased from this site.
Right now nor i have product in my hand nor have my. Cash back
Disgusting service ever come across.

I had ordered a jumpsuit from nykaa on 30 november nd asked for refund as i reveived a wrong jumpsuit i wanted a refund nd custmer excucitve said they will help witj dat nd i mailed a pic along with invoice pic but still no solution! I gave my number as well to contact me but they! Did not! Kindly help me otherwise i will file a case against nykaa! My number is [protected] nd my order number nyk[protected]. By name of arshia arora nd ticket no is 6253918

Totally disappointed with the service. This is for my order number nyk[protected], i have bought a m. A. C lipstick for my wife. However, you have delivered a different product then what is shown in the order description image. I have initiated the return request immediately on the day of delivery without using the product. I have the tag, invoice, everything with me, still you guys have rejected my return twice without describing any...

So i had placed an order with this nykaa app on 31st november 2019 and my item was supposed to be delivered max by 4th dec 2019. I had ordered 2200 worth of gift items for an occasion along with other items. Total value around 4k.
On 3rd dec, my items were out for delivery according to tracking updates on the app but later that day my tracking information was updated and according to the new information, there was some issue with the courier handel and so items will take longer to be delivered.
Finally my items arrived on 9th dec. But the occasion for which i ordered the gift items was already over. Also apart from these gift items, i ordered some more items and out of that one lipstick was missing.
I tried raising complaint first by using their chat service in app but believe me this service is too pathetic. The representative will waste your valuable time and won't even read your queries properly and will take a lot of time to respond. Then i tried calling their help desk numbers and they are also pathetic like their chat service. Their customer service number always has lots of disturbance and background noise. Many times i had to drop call in between due to these disturbance. Even after repeated calls, emails, it's been a week now, but i haven't got any update on my queries.in the app i can see, my return request is waiting for approval. I have still no update about my missing items.
Overall i lost almost 3000 rupees because of this stupid app. Their customer service sucks and they do not care about their customer.
I used to be a prive member and now i suggest to everyone use app like amazon and myntra who really care about their customer. Nykaa
Is pathetic in handling their customer. They won't even take responsibility for their own negligence.