Nykaa.com Complaints & Reviews

Hi,
As i had order 9 items from nyka, and the delivery happened yesterday night. But when i saw my orders it was only 4 out of 9, soon after i raised complain too. Den nyka said they need 24 hrs for investigating the secne.
And today i got answer saying that they can't help me out as they had send the correct items only.
But for me my money is important.
And how they can think that i am fooling them.
Firstly they first aim should be customer satisfaction not just saying that it's not their faults.
Plz help me out in this scenario.
Kindly do the needful.

Thank you.

Placed an order on nykaa on 9/03/2020
(Order #[protected] and i was about to recieve the package on 13/03/20 but on 16 the status of the order from out for delivery turned to - receiver rufused delivery!! Although i did not even receive one! I have called customer care twice but they keep, on saying u'll receive ur package tomorrow! I get the same reply each day!! I think m never going to order from here again!!
Bad experience from nyka service
Bad delivery experience

I ordered maybelline fit me translucent powder of shade 15 and 20 and eyeliner also from maybelline of cost 1290rs.. But recieved fiama shampoo, dove roll on, nyka lip balm of cost 300rs overall.. And the courier boy din give products at doorstep he gave it to watchman and went.. When i raised request for the same these people told to share products i recieved and invoice of that.. I shared everything but after two days also it was in pending state so called them and asked they said we will escalate the same and it will resolved under priority.. But no change.. So started calling everyday still the same response but no further process.. And mailed them for the same again the same.. Now they rejected my request..
Such a hopeless sight.. Hopeless customer support.. These guys thought we have so much money so spending on this useless sight simply.. Now m not getting what to do seriously.. But i want my money back at any cost.. I don’t want to leave my money to these frauds..

This complaint is regarding nykaa bareilly, up store.
Have purchased a kajal, but that kajal after applying was geeting tears and is very uneeasy to use on eyes. Normally i gave my feedback for the product, their satff said u can change i[censored] want, i asked is it okay to change cosmetic becuase many cosmetic companies don't deal with exchange, she said no u can change as that product is not suiting.
I went to change the other day their store manager was soo rude that she did'nt even talked properly, i have thrown that new kajal in dustbin then and their, as money is not important but the behaviors towards customer is important.
I will never going to that store again in my life

I have placed order from nykaa on 26th february and now as i check i find that ofd lock has been applied on the product though i have not received it. Ecomexpress is supposed to be my delivary partner. This experience with nykaa was so disappointing. I wish it would resolve soon. I have tried contacting via the awb no. But all in vain. They will just not connect.

Order# nyk[protected]
In this order i had ordered 24 items
Maybelline new york color show intense crayon and faces canada. 19 products i have received. 5 are not received of
Maybelline new york color show intense crayon. I thought it is there so i didn't check also as i am staying outside country. Yesterday i opened and got to know 5 are not there. My bad luck i have thrown that box also as it is difficult to carry with box in flight. I trusted nykaa. 5 crayons are missing which is rs.2000 in total.
Please take this request and check from your end also.

On 14th feb night i tried placing an order through nykaa website. The site was not working properly. But it got through and i filled up my bank details. Money got deducted from my allahabad bank account but no msg regarding order confirmation. Sms attached for your reference
Thanks
Dr sharmistha majumdar
Misumi salon and spa
"your a/c xxxxxxx0546 is debited through atm card by rs. 1, 343 total bal :...15/02/2020 — 14/02/20 23:33 - alb"
When i contacted nykaa they said money has not come to us. My bank state ment shows money got credited to nykaa. I requested nykaa to refund the money but they said contact your bank. Till today money has not refunded to me.

The behavior of the courier age was rude. At 9:30am i received the msg that my order is out for delivery and the courier agent rang me up at 1:30 pm. I tld him that my delivery address was my office address then i told him dat i wud collect d parcel at my residential address or d next working day. The rude courier agent replied dat he will not deliver the parcel next day. N asked to cum to a particular point which was far away from my residence. It's my humble request please take action against such behavior we r paying delivery charges n we are nt buying it for free. Very disappointed wid d service of ecom express tinsukia

These people fooling customer by providing return option and they declines without a valid reason! They don't have the courtesy even to inform the customer, they are not showing exact image and then declining return. Order # nyk[protected]

If l don't like the product then l should have the freedom and right to return the product immediately!

Why the hell these people eaten up my money??

# customer service as well no use, not even floor supervisor a bit useful! Harshit was absolutely cool during the conversation like they don't bother about what customer issue! # customer service, if can't help them why the hell just passing time there?

I need the useless stuff to get returned and my money back as image is not matching with the stuff

I wanted a refund on defective items but even after submitting all the pictures + invoice+ brown box with waybill number picture twice. I haven't received my money. Now they are accusing me that I called them on 18th February, around 740am saying I don't want refund as I have used the products. I NEVER called and instead they sent me a mail saying we tried calling you but call went unanswered. I sent snapshot of this email message to NYKAA but the senior supervisor says he will validate in recording if the call happened or not. Unbelievable.
Highly disappointed. DO NOT USE NYKAA, THEY ARE FRAUDS

It's been 6 days, the delivery agent didn't delivered my order. I didn't received my order yet. The parcel has already reached in my nearby location on 9th february. The delivery agent is ecom express muvattupuzha (Kerala). They didn't contacted me and i want my order as soon as possible. The payment is already done. So please resolve this matter as soon as possible its a request.

Order # nyk[protected]
I ordered a colorbar lipstick and have only received the box of the lipstick and the free product, the lipstick was missing. I request for a return, they rejected my return request, telling me it was delivered. Then they again initiated a return request from their side which was again rejected. When i called the customer care, they told me that sorry we cannot help you now. Because the request has been rejected to time, what is this? I have paid for the product and haven’t received it. This is so disappointing. And a clear cheating. I want my refund

I ordered an item on 16th of january 2020 and paid some amount through a gift card. I complained for the initiation of refund and it was initiated on 20th of january. After that i waited for 9 working days to be specific and have been complaining to their support every day since. Issue is not resolved yet. Although the amount is small but highly disappointed with this kind of behavior.

They have sent me wrong item and clearly denying it they are asking for pictures of the product i received i did that several times still they are telling me that it's not sufficient they are making excuses and harassing me.

Nyk[protected] is my order number.

I contacted the customer care several times they were asking for more information. I sent them all the information i had including photos of outer packaging, inner packaging, shipment number, image of the product i received, brand tag, price tag etc. I want them to to initiate a return and refund my money back.

I placed one order no[protected]
This order got returned by itself.. I never. Returned it when i asked customer care, they told to place it once again, i again did it, with order no-[protected], i told delivery boy to give it next day as my office was closed.. But they never called, neither did they once tried. I contacted e com expess the delivery company, then i informed nyka customer care too.. They told me it will get delivered soon, but now i m seeing they made it to return, now when i called again they are saying me to place again. Is this a joke?? Now i wont get discount..

I have ordered the hudabeauty faux filter foundation priced at 3302... But the price of the product is more than the marked rate price. Given on the product. I want to return the product but the return is getting rejected again and again by the customer care service and are refusing to approve the return i contacted them so many times asked to connect to the manager but no 1 is up to... As this is a huge amount and a high end brand you can't just ignore.. Plzz see to it that my issue is solved as soon as possible...

Dear Team,
I have ordered this and paid the amount at the time of delivery via UPI as the delivery boy was asking for 10 rs extra for COD. So Thorough link I have paid the amount still the delivery boy told he didn't receive any message that the payment done. As I am working in a bank I have checked all the details and told him the amount has paid and Called to ur customer service they simply refuse to take any complain and told to return the package.
Instead of paying the Amount I have returned the courier.
This is very shameful that after paying also I have returned the product.
Need immediate action on this. I have posted on Facebook also regarding the same. Attached screenshot hereby for your reference.NYK[protected] order number

I purchase 2 product on 16 jan 2020 (Order no. Nyk[protected] then i cancelled order.. I got only one product amount.. I wait for १ week then i took follow up from nyakaa they told me they proceded with refund but i did not got refund i checked with bank they told me no such transactions has been done from. Nykaa...
I got so many followups from nyakaa but i did not get proper response...
I totally disappointed.
I want my money back

I have ordered (Order number nyk[protected] you christine valmy lemon extract cream of rs 550, christine valmy radiance spf45 of rs 485, christine valmy b-brite whitening serum of rs 950 on 19th january 2020.

Hence today 22th january 2020 go deliver some wrong products which is not order by me. I am sending you the photo copies of the product which is being delivered today to me and had a word with your customer support the lady name is hina she told me to send the photo copies to the nykaa support. Please go through it and replace the product as soon as possible with the working period of time because i want it be for 27th january 2020. Day by day your service degrading & products also. This time you spoiled my birthday.

Thank you
Shine queen

Even after one month of ordering products on sale from nykaa, the products didn't get delivered to me. I was requesting for redelivery everyday and talked to the customer care 100 times as a makeup artist & wedding season i wanted the products asap. But even after requesting the redelivery so many times, they initiated my refund. The customer care people asked me to reorder but those products were no longer available on sale and was of high prize. One of the customer care guy told me that he will make the less prize for the products i want to order but then again when i agreed he started requesting me to negotiate. Then i talked to their manager but she was rude and didn't took any action on my request. Seriously, this is not expected from nykaa. They cancelled my order, they initiated the refund without my knowledge, they requested me to order again in high prize...
This is the worst of online shopping that can happen on sale