Nykaa.com Complaints & Reviews

Nykaa team says that the product was delivered but no one has received the product.
I have 2 addresses, one is my previous address and no one stays there currently.
I selected that address and when i realized it's the wrong address i couldn't cancel it. I thought the delivery will fail. But now nykaa says they have delivered it and won't consider any request further.

I placed an order on 2nd october which was paid from my side but it was cancelled automatically from their side.. When i contacted them they said it will be delivered definitely.. But it was cancelled aftr 7days.. I placed another order on 10oct in which i gave my complete correct address.. Now they they are saying pin code is wrong.. I even updated the same but everyday they say you will receive order today please keep your cash ready and by evening they say it can't be delivered due to non servicing area.. Where my area is actually serviceable.. I have all screenshots of these things.

I had ordered two pre paid items from nykaa on 7th oct'19. On 9th oct, i received a message that delivery of the items would be made but at the end of the day, i again received a message that it was a failed delivery because nobody was there at the house. This repeated again on 10th with same reason. I knew this was wrong because i was myself at home. The same thing repeated on 11th. I made a call to nykaa customer support reporting this to them and informing them that delivery person was reporting falsely each day as nobody came to my home, neither did i receive any call from the delivery person. Nykaa executive told me they have raised the issue with delivery partner.
On 12th, i proactively called nykaa executive again so that this is not repeated again. They assured it will be delivered on 12th. It didn't happen. When i called again and insisted to connect me to some senior in nykaa, customer executive connected me to chat executive instead who disguised a s a senior team member and spoke to me, assured that i will get the products in 48 hours max.
I waited till 14th oct and called nykaa again. They followed the same curve, told all senior officials are busy, can't talk, however, my concern has been escalated and i can expect a call back with an hour or so from nykaa logistics team/senior team member. As expected, it didn't happen. They had assured me again that i will receive the product in 48 hours. Today, 15th oct, no message from nykaa confirming that my order would be delivered.
When enquired about cancelling the order, they are saying that i can do it once the product arrives at my doorstep. They are not even refunding the order.

I had ordered huda beauty eye show palette from nykaa (Order nyk[protected]. They send me a damaged product twice. The order was first received on oct 2nd which was returned and the second damaged product came on oct 6th. Which was also returned on the 9th october. Through all of this multiple emails were exchanged between me and the support team and i was promised to receive my refund in the 24hours that the product was picked up. The same has still not been received and they have stopped replying to my emails and their customer service executives tell me to wait another 48 hours. I opted for the nykaa wallet in terms of refund would have happened in 24hours. It has been 5 days today and still no positive response from their end

Buyed infuse my color shampoo from nykaa product is not received in good condition inappropriate package and now there team is not taking product back and customer service talking inappropriately.there representative is making excuses for infuse color company they are not ready to take the responsibility of their own sold product which is not at all the right way.
Uncooperative behavior
Amount is 2500
I want refund of my money
I don't want to buy anything from them.

I purchased around 5 products on their app recently. Once they were delivered and i used them, i left a review on all the products. For 4 of them, i gave great comments while one of them i genuinely didn't like because it burnt my eyes quite a lot when i applied (It was an undereye cream). So i mentioned this in my review for that cream while giving it only 2 stars. They give a disclaimer that the comments go through a quality check and are posted only after verification. Got a mail after about a week or two that the 4 reviews were successfully posted. No mail about the 5th one. There was nothing vulgar or defamatory in my comment for it to not have passed the verification test. This means that they simply don't post the negative reviews (Some are posted so that this scheme doesn't become too obvious) and only pick the positive ones. This is extremely misleading to consumers!! Especially since it can actually cause someone harm in a major way!

I have ordered one garnier wrinkle lift cream & klairs freshly juiced vitamin drop on 3rd october, the order number is nyk[protected], however i have not received my order till 10th of october so i cancelled it on 10th october.
Yesterday i had called nykaa customer care but they are telling that until and unless the order will not reach the warehouse they won't refund my money.
So i think the nykaa is not trustworthy app anymore because who gives the guarantee if delivery partner can lose my product then i will not get my money? This is very disappointing.

This is to bring to your notice some of the major issues i have faced with nykaa products. I am assuming you are not partnering in these corrupt things and may be this things have accidentally happened behind your back - and so, i am hoping you will do the right thing by taking these products back and investigating the leaks in your system.

I recently started purchasing from nykaa out of the 2 orders that i have placed with nykaa so far, 1 had very visible tampering issues. It has created a very bad impression of your business to me and there are lot other people highlighting such issues on all platforms. A skin care and cosmetics company with such huge quality issues can never survive whatever way you try to patch it with your marketing gimmicks and discounts.

Let me come to specifics now.

1. Order #[33049990]
Himalaya herbals purifyling neem pack (100gm)
The product was delivered without any seal. The products quantity seems half as if the half is already used.

2. Order #[30039011]
Biotique bio white advanced fairness face wash (50gm)
Original seal is not their in the product and some gel is spilled out when delivered.

3. Order #[30039011]mum]
No seal on biotique bio papaya revitalizing tan removal scrub (50gm)

All i can say is with such issues in my initial purchases, i have lost all trust in nykaa. I wish to return all products purchased as i dont want to trouble my very sensitive skin by using products delivered from a poorly managed or unconcerned business line. I request you to refund all my hard-earned money back, of-course you cant give back the precious time i've spent on follow-ups and writing complain mails.

Hoping for an ethical and professional response from nykaa

Order id : nyk[protected]. I had placed an order on nykaa of worth rs 889 and have returned three items on 29th september. They are saying that they had processed the refund of rs 533 on 3rd october and told me that amount will get credited to my bank account within 5-7 business days but it's 10th october and already 5 business days are over and i haven't received any refund in my bank account. Although they have given me the transaction number but the bank is saying that they are not able to track the transaction because it's been made through third party. Feeling helpless and frustrated. On a daily basis am raising this issue with them but they are not helping me. : (... Nykaa is cheater

I have placed an order on nykaa of worth rs 889 and have returned three items on 29th september. They have processed the refund of rs 533 on 3rd october and told me that amount will get credited to my bank account within 5-7 business days but it's 10th october and laready 5 business days are over and i haven't received any refund in my bank account. Although they have given me the transaction number but the bank is saying that they are not able to track the transaction because it's been made through third party. Feeling helpless and frustrated. On a daily basis am raising this issue with them but they are not helping me. : (

Please refer my order no. Nyk[protected] dated 31st august 19 for 9 items, wherein i was supposed to received my order on 4th sept 19. When i got the delivery, i saw that 2 items were missing. I informed the same at the customer cell. At first consumer cell does'nt accepted the miss, but on further mail negotiations, nykaa agreed to replace the products. The second delivery attempt was made on 16th sept 19, wherein, i found that out of 2, only 1 product was sent to me. Again the process of mails exchange started and after lot of deliberation and arguments, nykaa agreed to send the remaining product.

Please note that all this pleading was done for the product, which was fully paid right while placing the order. The last and final delivery was made on 30 sept, wherein a biscuit was sent, instead of the product. This is height of beingunprofessional. I opened the box right in front of the delivery guy and took a video, in which he accepted that biscuit has come in the delivery box.

On raising the complaint again, nykaa is not accepting their error. They have refused to provide any resolution now.

I want my money back at any cost. Would request you to look into this matter. This has caused so much of mental harrasment to me that i have lost faith on online shopping.

I have ordered five products from nyka but with one product i was not satisfied, it was old and expiry. I requested to return the product but they don't return and refunded me back even though its being around 10 days since i ordered the products and waiting for my refund. All of there executives are saying there different statement regarding this. They are also not ensuring me the exact time for refund...

I don't understand what's this problem. It's like I do not get any calls from the delivery agent so that I can come and collect my order. My order is reaching my address everyday but I am not being notified about it nor the delivery agent calls me so that I can collect my order. And then at last I get messages of failed delivery. If your delivery agents won't call how will I come to know that my order has to be collected at a certain time? Also there isn't any contact of the delivery agent so that we can contact him!

I had placed an order on nykaa for maybelline product of rs 735. There was an offer on it of a free brushes along with it if orders of the amount of 699 or above but i didn't receive the free item. On contacting customer care, i was replied that the free item was out of stock so they could not deliver it. This is not expected from nykaa. How can you just put any offer on your site to sell your products.

My order no nyk[protected] has been wrongly delivered to some one else. Initially my product couldn't be delivered stating wrong address. Now i've been informed it has delivered, that to the wrong person. I had paid 2780 on the products. Both nykaa and the courier company are responsible for this. Humble request you to take action on this. - geeta

I've ordered some cosmetics from nykaa on sept 12th and it was supposed to be delivered by sept 17th as per nykaa. It's sept 20th today and yet, there is still no tracking information, the only info i am provided with is that it has been delayed. I need it urgently and i'm running out of patience. I'd like to hear why it is taking too long for the delivery and i'd want it to be shipped at the earliest possible time.

I have ordered few products from nyka but couldn’t get it and they also dint refunded me back even though its being around 15 days since i ordered the products and waiting for my refund. All of there executives are saying there different statement regarding this they are also not connecting me to the management. They are also not ensuring me the exact time for refund.

I had made an order with nykaa on 2nd september for an amount of rs. 4915 via order no. Nyk[protected] items). Delivery was mentioned for these products in 5-6 days.

On 7th september, it was updated in their order tracking that the items are at a location near mine that is irinjalakuda..

Since then there is no update on status... I have been trying to reach through telephone, emails and facebook. Every time their customer care replies that, they have escalated the matter and will be delivered soon. But the date they are not mentioning..

I am travelling back to uae by 19th september, and i have not received delivery,, nor they are replying on how to get refunded...

I feel pity for ordering with nykaa. My bad decision. What can be done?

I had placed an order on nykaa for a cgg serum of rs 900. There was an offer on it of a free gel along with it worth 550. But i didn't receive the free item. On contacting customer care, i was replied that the free item was out of stock so they could not deliver it. When i wrote to them that the offers still on and is still showing on the product page, they replied that they will remove the offer. This is not expected from nykaa. How can you just put any offer on your site to sell your products.

I had ordered 3 products on 09/09/19 on nykka i cancelld the order after some time on that day i received this message
Order cancelled: your order #nyk[protected] has been cancelled. Refund of inr 1994.0 will be initiated to your account within 2 business days
But i not received refund yet
Payment mode upi
[protected] m. Number
[protected]@gmail.com