Nykaa.com Complaints & Reviews

I have placed a order on 3 oct and product is delivered to me on 8 oct and i have request for a refund on 9 oct.

I didn’t get a refund it’s already 1 month.. Neither pickup will arrange for the order..

I m calling again and again on nykaa customer support and i always getting the same answer pick up will arrange in 24 to 48hrs. Now nykaa customer care are disconnecting my calls.
My order number is[protected]

I ordered 3 items from nykaa, order no. Nyk[protected]. It consisted of a lakme 9to 5 lipliner, bblunt hair serum and lakme 9to5 matte lipstick. They delivered just two products i. E the bblunt hair serum and lakme9to5 lipstick. The lakme lipliner was not delivered.

On complaining to support and raising ticket #5924732, they made me wait for 4 days. And now they are telling we have sent the product and nothing can be done. I asked them to connect to higher authority, customer care told couldn't be connected but will arrange callback. Not yet received a callback

Total cheat and fraud website. Least to expect is getting the product i actually paid for.

I have been chasing nykaa for more than a month for the refund of the products i have returned. Everytime i call i have been told that i will get the refund in 24-48 hrs. But no action is being taken from their side and i have to call them every 2 days. They are not transferring the call to their supervisor. They are of no help. They are not giving any updated on the return even after i told them a number to mail me the updates. No body call from their support to tell me if their is any problem. I have to follow everytime. They are not supportive. Highly frustrated from thair support

My entire order id[protected] was incorrect, instead i received order id[protected]. The package outer label had my details on it, but the contents were for a different invoice. After complaining and giving all the asked proofs i was still given the same reply yo wait for 24-48hrs. Its been more than 70 hrs still the same reply. Frauds!

I purchased this product from nykaa in july 2019 and i don't think it's authenticated or real product as the colour vanishes within 3 days of applying the colour. I spent rs 550 for this colour and it is worthless. Is it really an original product or is it a cheap duplicate product of the original one? Is this kind of service expected at customer's end? Never expected this duplicacy and insensitive behaviour from nykaa.

I have ordered 3 products from nykaa amounting to rs. 1075 on 24th of september, 2019.
The order number is nyk[protected].
Of the ordered items, i wished to return 2 products amounting to rs 875. On 4th of october, the product has been picked up and it has been more than a month now that the refund is not yet done. Moreover the disgusting part is that none of the customer care executives are giving me the correct information through calls/emails. I am constantly in touch with them past a month but all in vain. This is really ridiculous to cheat consumers in such manners.

Placed an order on 17th oct and the status of order says dispatched (Last updated 18th oct), but below dispatched it says "shipment will be delivered within 2 days once dispatched" on contacting the customer care via chat (On 30th oct) - they says its been dispatched and sometime they say order is not confirmed by the third party. But they have updated the awb no of blue dart : [protected] on the order placed. When checked awb no (Again on 6th nov) it says "no details found".

On approaching customer care again (On 2nd nov after completing 48hrs of wait - which they have asked me to wait) on the number [protected]- ticket number 5803361
1. Disconnected my call thrice after discussing the entire story from the start.
2. Finally team lead (Sriram or sinivas, cant recall name) assured that he will look into this and i will be receiving mails on the status.
3. I received mails but not for the order status but for the feedback on the call support (That too 4 mails, and no mails on order status)
4. Again they asked me to wait for 24-48 hrs saying they have forwarded the details to the backend team.

When checked the order status on 6th nov it was showing the seller name with seller name "waiting for seller to confirm" along with the 'cancel item' button.

I clicked on the cancel item and progressed it but found that the order wasnt cancelled. I cancelled it again but no update on cancellation (6th nov 11:30 am)

Contacted the customer care via chat on 6th nov and she updated that

1. Order is in shipment status and cant be cancelled (When i said it not been confirmed by the seller how can the status be "shipped" and why can they cancel it. Shipped status is from last 13 days but havnt received the ordered product)
2. Refund status will be updated when we will receive the product to our warehouse (For the refund they are saying its been dispatched (But awb says no item found in the tracking detail of the product) and will refund the amount once product is back in warehouse)

Not sure:

1. If the product is dispatched then awb no which they have updated should have tracking details

2. If the seller has not yet confirmed the order then how they can generate a awb no and can say that the product is dispatched from the warehouse?

3. Overall the product is not yet dispatched/shipped then there should not be any issue in cancelling the order and update the refund status.

4. While i am compiling this complain received an email saying that order has been dispatched and will receive on 20th oct 19 to 21st oct 2019. Not sure they will deliver the product in past date.

I had ordered a morrocconoil product of rupees 3380 amount from nykaa on 20th october, 2019. I did not get the product till yet. Whenever i am calling to nykaa customer care, they are repeatedly telling that they will solve the issue within 24 hours, and this is happening for last 5 days, and i have been told the same whenever i am calling them. I have called 5times, also dropped mail, but still same status. Moreover courier partner gave the wrong status that "cosignee refused the order" which is absolutely fake status.
I want to take strong action against nykaa and also want the product along with the full amount of money as a penalty as a customer is getting harassed totally which wants to be solved.

Hi team,
I have placed order of 4 products on 20th october and since then i have been receiving messaging stating out for deliver and failed delivery everyday.. I called up customer care for cancellation of my product and i have received mail for cancellation twice.. But i still get the delivery attempt and failed messages... I want a refund for my product and i dont want the products to be delivered anymore.... How can you guys be so irresponsible to deliver the products on time.. Also the band of the delivery person and the contact details are also not provided, neither have they contacted us

Hi,
I have been ordering a lot of products from nyka and they have a return policy for 15 days. This time i ordered an expensive lipstick worth 2000 and it was not the same shade i expected. Initially they said it was a used product. After talking on customer care they said since they have 50 percent return they will not take this product back. Which is nowhere mentioned in the return policy. They are just fooling the customers when thet order expensive product

Dear Consumer forum, I Ordered beauty shop product online through Nykaa on 18th Ovt'19. Out of which 2 products were delivered. Balance two products which are of body shop and are very expensive also are still not delivered. The status of my order is not visible on the app also. I did keep patience and called customer care but even they were not aware about the product delivery status. App is not showing any orders even previously ordered. The app page doesn't open. Don't know whom to contact to know if the products will be delivered or not. I have paid around rs 2800 for the order. After spending huge sum also I have no clue about my order. Need support to get the products delivered.

Two of my orders got cancelled becos the delivery boy did not give proper intimation. On the first time, i simply got a message that my order was cancelled, which i never did.
Today once again, i recd a missed call from a nos and when i call back the delivery person dont pick up. I have raised my concern in the nykaa app, but there was no option to complain about that. So i had to choose the option "was not available during delivery"and set trw's date for delivery. Now i want that the product should be delivered tomorrow latest by 11 am.!

I have purchased zaveri pearls neck less which has been delivered as on dt-20.10.19 on same date i have raised return request as one diamond is about to fall down. I had mail to them also with picture and copy of invoice even if two days there is no any response from them. So i called them today 22.10.19 they said they didn't received pictures so i again emailed the same but evenif so much follow up they still dont give any reply. This is very disappointed they dont bother after sales.

I have ordered 3 lipsticks from nykaa recently. One of colorbar, one of lakme 9 to 5 and last one of nykaa itself. When i received the order, i just kept it in my drawer without checking it’s fake or original because i trusted nykaa. But after 3 days when i looked it thoroughly i found colorbar lipstick fake. I also went to the shop and asked for the same product. I was shocked that i’ve got the fake product.
Now onward i cannot trust on nykaa’s delivered products. It was really not expected from nykaa!! I really felt cheated. Also i would like to mention that i am still not sure of the remaining two lipstick which is of lakme and nykaa.!! Guzz how can you deliver fake product when nykaa claim to deliver 100% authentic products. Is this how you deliver genuine products???
Shame on you guyzz!!!

Now, i just want my refund of colorbar's lipstick as soon as possible!!!
Asap!!!
Asap!!!
Asap!!!

NYK[protected] This is the order no. I ordered lakme golden liner but its dry cannot applicable created the return request but they rejected neither i got the refund of the other product after getting picked up of the product after two days the refund is not initiated till yet. not even a single issue is resolved neither i got any solution from this & refund is not done till date even i ordered the biotique shampoo & the shampoo was spilled all over the other product. & they are not taking any initiative to solve the issue.

I was ordering some products from nykaa.com on 10 october 2019 of amount rs 525. After payment (Phone upi) due to transaction failure i was unable to place the order but the money got deducted from my bank account.in most of the cases the amount deducted in transaction failure will be refunded in 2-4 days. After 4 days when i have not recieved my money i contacted phonepe and sbi both. They said that your transaction was successful and the amount got credited into merchants bank account (Nykaa's axis bank account no.[protected]. When i contacted nykaa they are denying that we haven't recieved money as the placing order was unsuccessful. Nykaa isn't refunding my money. And when i contact to their customers care they always say that we have forwarded your complaint to the senior department. I am helpless now

Hi! I placed an order just 5 minutes back at Nykaa which has an amount of 5328/- I made the purchase using my hdfc credit card. I opted for the 9months Emi plan. However, it showed me as the payment failed but the amount got deducted from my card!

I am attaching a screenshot of the message I received from my HDFC bank. Please HELP ME WITH THE SAME at the earliest.

I placed my order on 2nd oct which was paid from my side. Then it was cancelled automatically. I called the customer care executive but they said that order will be reaching. Their delivery agency said my area is non serviceable but nyka promised that there is no such issue and it will be delivered. T then after 7-8 days i got a message that the order was cancelled and i will b refunded. On 10th october, i placed same order and again this same issue. Everyday they say order will be coming today and every evening they say order can't be delivered even after changing my address. Kindly help me with this issue

Nykaa team says that the product was delivered but no one has received the product.
I have 2 addresses, one is my previous address and no one stays there currently.
I selected that address and when i realized it's the wrong address i couldn't cancel it. I thought the delivery will fail. But now nykaa says they have delivered it and won't consider any request further.

I placed an order on 2nd october which was paid from my side but it was cancelled automatically from their side.. When i contacted them they said it will be delivered definitely.. But it was cancelled aftr 7days.. I placed another order on 10oct in which i gave my complete correct address.. Now they they are saying pin code is wrong.. I even updated the same but everyday they say you will receive order today please keep your cash ready and by evening they say it can't be delivered due to non servicing area.. Where my area is actually serviceable.. I have all screenshots of these things.