Nykaa.com Complaints & Reviews

Order id : nyk[protected]. I had placed an order on nykaa of worth rs 889 and have returned three items on 29th september. They are saying that they had processed the refund of rs 533 on 3rd october and told me that amount will get credited to my bank account within 5-7 business days but it's 10th october and already 5 business days are over and i haven't received any refund in my bank account. Although they have given me the transaction number but the bank is saying that they are not able to track the transaction because it's been made through third party. Feeling helpless and frustrated. On a daily basis am raising this issue with them but they are not helping me. : (... Nykaa is cheater

I have placed an order on nykaa of worth rs 889 and have returned three items on 29th september. They have processed the refund of rs 533 on 3rd october and told me that amount will get credited to my bank account within 5-7 business days but it's 10th october and laready 5 business days are over and i haven't received any refund in my bank account. Although they have given me the transaction number but the bank is saying that they are not able to track the transaction because it's been made through third party. Feeling helpless and frustrated. On a daily basis am raising this issue with them but they are not helping me. : (

Please refer my order no. Nyk[protected] dated 31st august 19 for 9 items, wherein i was supposed to received my order on 4th sept 19. When i got the delivery, i saw that 2 items were missing. I informed the same at the customer cell. At first consumer cell does'nt accepted the miss, but on further mail negotiations, nykaa agreed to replace the products. The second delivery attempt was made on 16th sept 19, wherein, i found that out of 2, only 1 product was sent to me. Again the process of mails exchange started and after lot of deliberation and arguments, nykaa agreed to send the remaining product.

Please note that all this pleading was done for the product, which was fully paid right while placing the order. The last and final delivery was made on 30 sept, wherein a biscuit was sent, instead of the product. This is height of beingunprofessional. I opened the box right in front of the delivery guy and took a video, in which he accepted that biscuit has come in the delivery box.

On raising the complaint again, nykaa is not accepting their error. They have refused to provide any resolution now.

I want my money back at any cost. Would request you to look into this matter. This has caused so much of mental harrasment to me that i have lost faith on online shopping.

I have ordered five products from nyka but with one product i was not satisfied, it was old and expiry. I requested to return the product but they don't return and refunded me back even though its being around 10 days since i ordered the products and waiting for my refund. All of there executives are saying there different statement regarding this. They are also not ensuring me the exact time for refund...

I don't understand what's this problem. It's like I do not get any calls from the delivery agent so that I can come and collect my order. My order is reaching my address everyday but I am not being notified about it nor the delivery agent calls me so that I can collect my order. And then at last I get messages of failed delivery. If your delivery agents won't call how will I come to know that my order has to be collected at a certain time? Also there isn't any contact of the delivery agent so that we can contact him!

I had placed an order on nykaa for maybelline product of rs 735. There was an offer on it of a free brushes along with it if orders of the amount of 699 or above but i didn't receive the free item. On contacting customer care, i was replied that the free item was out of stock so they could not deliver it. This is not expected from nykaa. How can you just put any offer on your site to sell your products.

My order no nyk[protected] has been wrongly delivered to some one else. Initially my product couldn't be delivered stating wrong address. Now i've been informed it has delivered, that to the wrong person. I had paid 2780 on the products. Both nykaa and the courier company are responsible for this. Humble request you to take action on this. - geeta

I've ordered some cosmetics from nykaa on sept 12th and it was supposed to be delivered by sept 17th as per nykaa. It's sept 20th today and yet, there is still no tracking information, the only info i am provided with is that it has been delayed. I need it urgently and i'm running out of patience. I'd like to hear why it is taking too long for the delivery and i'd want it to be shipped at the earliest possible time.

I have ordered few products from nyka but couldn’t get it and they also dint refunded me back even though its being around 15 days since i ordered the products and waiting for my refund. All of there executives are saying there different statement regarding this they are also not connecting me to the management. They are also not ensuring me the exact time for refund.

I had made an order with nykaa on 2nd september for an amount of rs. 4915 via order no. Nyk[protected] items). Delivery was mentioned for these products in 5-6 days.

On 7th september, it was updated in their order tracking that the items are at a location near mine that is irinjalakuda..

Since then there is no update on status... I have been trying to reach through telephone, emails and facebook. Every time their customer care replies that, they have escalated the matter and will be delivered soon. But the date they are not mentioning..

I am travelling back to uae by 19th september, and i have not received delivery,, nor they are replying on how to get refunded...

I feel pity for ordering with nykaa. My bad decision. What can be done?

I had placed an order on nykaa for a cgg serum of rs 900. There was an offer on it of a free gel along with it worth 550. But i didn't receive the free item. On contacting customer care, i was replied that the free item was out of stock so they could not deliver it. When i wrote to them that the offers still on and is still showing on the product page, they replied that they will remove the offer. This is not expected from nykaa. How can you just put any offer on your site to sell your products.

I had ordered 3 products on 09/09/19 on nykka i cancelld the order after some time on that day i received this message
Order cancelled: your order #nyk[protected] has been cancelled. Refund of inr 1994.0 will be initiated to your account within 2 business days
But i not received refund yet
Payment mode upi
[protected] m. Number
[protected]@gmail.com

I purchased tamanu oil from nykaa.com on 9th september at 9:30 p. M.
I made payment of 450 rupees using upi, the money got deducted from my account but the site still did not show as the order placed.

There is no customer support on this site after 9 p. M.

The site says if there are issues in the payment it is credited to the nykaa wallet after 20 mins. But after 45 mins, still i couldn't see my money reflected in my wallet.

The order is still not placed but my money is debited to nykaa's account (Axis bank account)

I ordered a product on tuesday, sep 3-19, and received message of delivering on 6th sep-19, on 5th sep, i received a "failed delivery", on checking through i got to know, shipment delayed due to local disturbance while tracking, the delivering partner website is not updated for past 2 days, and nykaa is prompting me to wait, i paid earlier, that is my mistake i think. I raised so many concerns, and talked with their customer care, they said sorry for inconvenience, your order will reach you once it is out for delivery. I don't even know who's fault is this, but am sure, its not mine. Should be either nykaa or the courier partner, am solely trying to get my parcel for the past 3 days and nykaa is not giving any transparent reply, which makes hopeless on this website

I ordered so much skin care products (14 products) iam not satisfied with any one. Whenever i used those products.. I got skin related problem.. But on other side i purchased same product from shop i didn't face any issue with my skin... I stopped using those products which i ordered from nykaa.in one facial kit they didn't send me scrub.. But on cover of the kit scrub was mentioned. My first time experience with nykaa is horrible. I will never purchase from nykaa in future.

I ordered lakme lipsticks from nyka.
According to the deal if we purchase lakme products of minimum amount of 1200 then we will get a free product.
So i purchased 3 lakme liquid lipsticks but the 3 lipsticks seem to be duplicate.
1. Dried tint.
2. Doesn't smell like lakme lipsticks
3. Not same as the colour shown in the site.
4. Weak brush stick.

Kindly take necessary actions again it.

I have ordered three items on 14th of aug'19 and received on 22nd of aug'19, only two items in a box. I raise a complaint, nykaa is saying that their team investigated and found that all product has been delivered, but i received only two product and third one is missing which is of rs. 5399.
I am calling them again and again they are simply saying sorry and saying we can't provide any resolution.
Previously also i ordered from nykaa, no doubt product is of best quality but before also there was a missing of item and defected item came even they provide resolution also but that was not of much amount.

Nykaa.com is a very cheapest product. I bought it online app indus vally hair colour men dt 21 aug 2019. I used it 24 aug but product as a herbal mehndi. I make a call customer care no [protected] 24 aug 2019 miss raksha attend my call.
I gave all quality of that product. But she said that we cannot return this product because you have already used it. I said to her maim if i would not use as a try. How can find its good or bed. After that she said we could not return your amount 330. So now i need your help pls return my money and aware everyone it's a false company online store. Canceled and blacklist of this company site.
One more point nykaa.com increase review only make a fool everyone. Pls stop this site...
Thanks

[protected]

I had ordered an eyeliner from nykaa and had requested for a return the next day i received the product.. I had not even opened it.. After 4 days they rejected my return request... Worst return policy i have ever seen... Also they do not have have any option for returning an item... We have to go to the help center and then submit a request to return the item... Not at all satisfied with their service..

I placed the above order on 7th august, the shipment had reached neb sarai, which is 30 minutes from my house (I live in mehrauli) on 14th august. I got an out for delivery message on 14 from courier partner wow express. I called the executive, who very rudely told me he will not deliver the order, that i have to meet him at some place near my house to collect the order.

I called nykaa, who said they will look into this issue, but sadly they haven't done anything about it. Since then i have raised multiple requests and called them and everytime they say they will deliver the products next day. Now, the status is showing as returned, which means wow express has returned the shipment without any reason or informing me. I paid for those products with my hard earned money. I belong to a middle class family. Please don't let nykaa steal my money, which i am now afraid they will, as they have not informed me anything and are giving a standard reply.