Nykaa.com Complaints & Reviews

Hi,
I have been ordering a lot of products from nyka and they have a return policy for 15 days. This time i ordered an expensive lipstick worth 2000 and it was not the same shade i expected. Initially they said it was a used product. After talking on customer care they said since they have 50 percent return they will not take this product back. Which is nowhere mentioned in the return policy. They are just fooling the customers when thet order expensive product

Dear Consumer forum, I Ordered beauty shop product online through Nykaa on 18th Ovt'19. Out of which 2 products were delivered. Balance two products which are of body shop and are very expensive also are still not delivered. The status of my order is not visible on the app also. I did keep patience and called customer care but even they were not aware about the product delivery status. App is not showing any orders even previously ordered. The app page doesn't open. Don't know whom to contact to know if the products will be delivered or not. I have paid around rs 2800 for the order. After spending huge sum also I have no clue about my order. Need support to get the products delivered.

Two of my orders got cancelled becos the delivery boy did not give proper intimation. On the first time, i simply got a message that my order was cancelled, which i never did.
Today once again, i recd a missed call from a nos and when i call back the delivery person dont pick up. I have raised my concern in the nykaa app, but there was no option to complain about that. So i had to choose the option "was not available during delivery"and set trw's date for delivery. Now i want that the product should be delivered tomorrow latest by 11 am.!

I have purchased zaveri pearls neck less which has been delivered as on dt-20.10.19 on same date i have raised return request as one diamond is about to fall down. I had mail to them also with picture and copy of invoice even if two days there is no any response from them. So i called them today 22.10.19 they said they didn't received pictures so i again emailed the same but evenif so much follow up they still dont give any reply. This is very disappointed they dont bother after sales.

I have ordered 3 lipsticks from nykaa recently. One of colorbar, one of lakme 9 to 5 and last one of nykaa itself. When i received the order, i just kept it in my drawer without checking it’s fake or original because i trusted nykaa. But after 3 days when i looked it thoroughly i found colorbar lipstick fake. I also went to the shop and asked for the same product. I was shocked that i’ve got the fake product.
Now onward i cannot trust on nykaa’s delivered products. It was really not expected from nykaa!! I really felt cheated. Also i would like to mention that i am still not sure of the remaining two lipstick which is of lakme and nykaa.!! Guzz how can you deliver fake product when nykaa claim to deliver 100% authentic products. Is this how you deliver genuine products???
Shame on you guyzz!!!

Now, i just want my refund of colorbar's lipstick as soon as possible!!!
Asap!!!
Asap!!!
Asap!!!

NYK[protected] This is the order no. I ordered lakme golden liner but its dry cannot applicable created the return request but they rejected neither i got the refund of the other product after getting picked up of the product after two days the refund is not initiated till yet. not even a single issue is resolved neither i got any solution from this & refund is not done till date even i ordered the biotique shampoo & the shampoo was spilled all over the other product. & they are not taking any initiative to solve the issue.

I was ordering some products from nykaa.com on 10 october 2019 of amount rs 525. After payment (Phone upi) due to transaction failure i was unable to place the order but the money got deducted from my bank account.in most of the cases the amount deducted in transaction failure will be refunded in 2-4 days. After 4 days when i have not recieved my money i contacted phonepe and sbi both. They said that your transaction was successful and the amount got credited into merchants bank account (Nykaa's axis bank account no.[protected]. When i contacted nykaa they are denying that we haven't recieved money as the placing order was unsuccessful. Nykaa isn't refunding my money. And when i contact to their customers care they always say that we have forwarded your complaint to the senior department. I am helpless now

Hi! I placed an order just 5 minutes back at Nykaa which has an amount of 5328/- I made the purchase using my hdfc credit card. I opted for the 9months Emi plan. However, it showed me as the payment failed but the amount got deducted from my card!

I am attaching a screenshot of the message I received from my HDFC bank. Please HELP ME WITH THE SAME at the earliest.

I placed my order on 2nd oct which was paid from my side. Then it was cancelled automatically. I called the customer care executive but they said that order will be reaching. Their delivery agency said my area is non serviceable but nyka promised that there is no such issue and it will be delivered. T then after 7-8 days i got a message that the order was cancelled and i will b refunded. On 10th october, i placed same order and again this same issue. Everyday they say order will be coming today and every evening they say order can't be delivered even after changing my address. Kindly help me with this issue

Nykaa team says that the product was delivered but no one has received the product.
I have 2 addresses, one is my previous address and no one stays there currently.
I selected that address and when i realized it's the wrong address i couldn't cancel it. I thought the delivery will fail. But now nykaa says they have delivered it and won't consider any request further.

I placed an order on 2nd october which was paid from my side but it was cancelled automatically from their side.. When i contacted them they said it will be delivered definitely.. But it was cancelled aftr 7days.. I placed another order on 10oct in which i gave my complete correct address.. Now they they are saying pin code is wrong.. I even updated the same but everyday they say you will receive order today please keep your cash ready and by evening they say it can't be delivered due to non servicing area.. Where my area is actually serviceable.. I have all screenshots of these things.

I had ordered two pre paid items from nykaa on 7th oct'19. On 9th oct, i received a message that delivery of the items would be made but at the end of the day, i again received a message that it was a failed delivery because nobody was there at the house. This repeated again on 10th with same reason. I knew this was wrong because i was myself at home. The same thing repeated on 11th. I made a call to nykaa customer support reporting this to them and informing them that delivery person was reporting falsely each day as nobody came to my home, neither did i receive any call from the delivery person. Nykaa executive told me they have raised the issue with delivery partner.
On 12th, i proactively called nykaa executive again so that this is not repeated again. They assured it will be delivered on 12th. It didn't happen. When i called again and insisted to connect me to some senior in nykaa, customer executive connected me to chat executive instead who disguised a s a senior team member and spoke to me, assured that i will get the products in 48 hours max.
I waited till 14th oct and called nykaa again. They followed the same curve, told all senior officials are busy, can't talk, however, my concern has been escalated and i can expect a call back with an hour or so from nykaa logistics team/senior team member. As expected, it didn't happen. They had assured me again that i will receive the product in 48 hours. Today, 15th oct, no message from nykaa confirming that my order would be delivered.
When enquired about cancelling the order, they are saying that i can do it once the product arrives at my doorstep. They are not even refunding the order.

I had ordered huda beauty eye show palette from nykaa (Order nyk[protected]. They send me a damaged product twice. The order was first received on oct 2nd which was returned and the second damaged product came on oct 6th. Which was also returned on the 9th october. Through all of this multiple emails were exchanged between me and the support team and i was promised to receive my refund in the 24hours that the product was picked up. The same has still not been received and they have stopped replying to my emails and their customer service executives tell me to wait another 48 hours. I opted for the nykaa wallet in terms of refund would have happened in 24hours. It has been 5 days today and still no positive response from their end

Buyed infuse my color shampoo from nykaa product is not received in good condition inappropriate package and now there team is not taking product back and customer service talking inappropriately.there representative is making excuses for infuse color company they are not ready to take the responsibility of their own sold product which is not at all the right way.
Uncooperative behavior
Amount is 2500
I want refund of my money
I don't want to buy anything from them.

I purchased around 5 products on their app recently. Once they were delivered and i used them, i left a review on all the products. For 4 of them, i gave great comments while one of them i genuinely didn't like because it burnt my eyes quite a lot when i applied (It was an undereye cream). So i mentioned this in my review for that cream while giving it only 2 stars. They give a disclaimer that the comments go through a quality check and are posted only after verification. Got a mail after about a week or two that the 4 reviews were successfully posted. No mail about the 5th one. There was nothing vulgar or defamatory in my comment for it to not have passed the verification test. This means that they simply don't post the negative reviews (Some are posted so that this scheme doesn't become too obvious) and only pick the positive ones. This is extremely misleading to consumers!! Especially since it can actually cause someone harm in a major way!

I have ordered one garnier wrinkle lift cream & klairs freshly juiced vitamin drop on 3rd october, the order number is nyk[protected], however i have not received my order till 10th of october so i cancelled it on 10th october.
Yesterday i had called nykaa customer care but they are telling that until and unless the order will not reach the warehouse they won't refund my money.
So i think the nykaa is not trustworthy app anymore because who gives the guarantee if delivery partner can lose my product then i will not get my money? This is very disappointing.

This is to bring to your notice some of the major issues i have faced with nykaa products. I am assuming you are not partnering in these corrupt things and may be this things have accidentally happened behind your back - and so, i am hoping you will do the right thing by taking these products back and investigating the leaks in your system.

I recently started purchasing from nykaa out of the 2 orders that i have placed with nykaa so far, 1 had very visible tampering issues. It has created a very bad impression of your business to me and there are lot other people highlighting such issues on all platforms. A skin care and cosmetics company with such huge quality issues can never survive whatever way you try to patch it with your marketing gimmicks and discounts.

Let me come to specifics now.

1. Order #[33049990]
Himalaya herbals purifyling neem pack (100gm)
The product was delivered without any seal. The products quantity seems half as if the half is already used.

2. Order #[30039011]
Biotique bio white advanced fairness face wash (50gm)
Original seal is not their in the product and some gel is spilled out when delivered.

3. Order #[30039011]mum]
No seal on biotique bio papaya revitalizing tan removal scrub (50gm)

All i can say is with such issues in my initial purchases, i have lost all trust in nykaa. I wish to return all products purchased as i dont want to trouble my very sensitive skin by using products delivered from a poorly managed or unconcerned business line. I request you to refund all my hard-earned money back, of-course you cant give back the precious time i've spent on follow-ups and writing complain mails.

Hoping for an ethical and professional response from nykaa

Order id : nyk[protected]. I had placed an order on nykaa of worth rs 889 and have returned three items on 29th september. They are saying that they had processed the refund of rs 533 on 3rd october and told me that amount will get credited to my bank account within 5-7 business days but it's 10th october and already 5 business days are over and i haven't received any refund in my bank account. Although they have given me the transaction number but the bank is saying that they are not able to track the transaction because it's been made through third party. Feeling helpless and frustrated. On a daily basis am raising this issue with them but they are not helping me. : (... Nykaa is cheater

I have placed an order on nykaa of worth rs 889 and have returned three items on 29th september. They have processed the refund of rs 533 on 3rd october and told me that amount will get credited to my bank account within 5-7 business days but it's 10th october and laready 5 business days are over and i haven't received any refund in my bank account. Although they have given me the transaction number but the bank is saying that they are not able to track the transaction because it's been made through third party. Feeling helpless and frustrated. On a daily basis am raising this issue with them but they are not helping me. : (

Please refer my order no. Nyk[protected] dated 31st august 19 for 9 items, wherein i was supposed to received my order on 4th sept 19. When i got the delivery, i saw that 2 items were missing. I informed the same at the customer cell. At first consumer cell does'nt accepted the miss, but on further mail negotiations, nykaa agreed to replace the products. The second delivery attempt was made on 16th sept 19, wherein, i found that out of 2, only 1 product was sent to me. Again the process of mails exchange started and after lot of deliberation and arguments, nykaa agreed to send the remaining product.

Please note that all this pleading was done for the product, which was fully paid right while placing the order. The last and final delivery was made on 30 sept, wherein a biscuit was sent, instead of the product. This is height of beingunprofessional. I opened the box right in front of the delivery guy and took a video, in which he accepted that biscuit has come in the delivery box.

On raising the complaint again, nykaa is not accepting their error. They have refused to provide any resolution now.

I want my money back at any cost. Would request you to look into this matter. This has caused so much of mental harrasment to me that i have lost faith on online shopping.