Nykaa.com Complaints & Reviews

Hi,

We regret to hear this.

As we are unable to locate any details of your order under your name (Vvohra), we request you to please email our support team at [protected]@nykaa.com with your Order Number / registered email ID /Contact number or help us with the screenshot of the order so that we can address this at the earliest.

Regards,
Team Nykaa

Hi Surabhi,

We regret to hear this.

As we are unable to locate any details of your order under your name (rv_surabhi), we request you to please email our support team at [protected]@nykaa.com with your Order number / registered email ID /Contact number or attach the screenshot of the order number so that we can address this at the earliest.

Regards,
Team Nykaa

I have already called them a number of times. I have still not received my refund. I am registered with bv.[protected]@gmail.com.
I am highly disappointed. You guys are doing nothing.

Hi Supriya,

This is with reference to your order number NYK[protected]. We really apologize for the inconvenience caused to you.

We would like to inform you that we have initiated the pickup and refund process. Our field executives will pick-up the product within the next 2-4 business days.

Refund will be initiated within 48 hours once the products are picked up. Thereafter, it will reflect in your account within the next 5 business days.

We deeply regret any inconvenience caused and can be reached on [protected]@nykaa.com for any further assistance. We look forward to welcoming you back at Nykaa soon.

Regards,
Team Nykaa

I had ordered 3 Dove product from Nykaa bcoz those where damaged. I have initiated replacement but no reply from there part and irony is there worst customer care doesn’t have any authority to reply on any issue.

Hlw sir i have ordered the product for ₹717 and... i have already paid the amount but... at the time of delivery it shows failed delivery.I have already used the raise concern option... but it didn't work. Please delivered my product before 21 Oct 2019 and... my order no.NYK[protected]

Hi Sameeksha,

We regret to hear this.

As we are unable to locate any details of your order regarding this concern under your name (Sameeksha Tandon), we request you to please email our support team at [protected]@nykaa.com with your Order Number / registered email ID /Contact no. so that we can address this at the earliest.

Regards,
Team Nykaa

Hi Disha,

We regret to inform you that there was a technical/account issue while processing the refund, due to which the refund got reversed to us. Please accept our apologies for the inconvenience caused.

However, the refund has been re-initiated from our end on 12/11/2019 in your alternate bank. The amount will reflect in your bank account in the next 4-5 business days.

We appreciate your patience and are happy to serve you if you have any further queries or concerns in the interim.

Regards,
Team Nykaa

Ordered by mistake

Dear Amrita,

Thank you for writing your concern.

As per our delivery partner’s update, your package has been delivered to you on 02/11/2019.

Please write back to us on [protected]@nykaa.com in case you need any further assistance. We would be happy to help.

Regards,
Team Nykaa

Dear Nykaa,

I have still not received my order. It has been more than 10 days.

Kindly check and update

Thanks.

Hi Kanika,

Thank you for writing your concern.

We would like to inform you that the Nyka return policy is for 5 business days. Please refer the link for Nykaa policy https://support.nykaa.com/hc/en-us/articles/[protected]Nykaa-Return-Policy Also, we do not have any policy which says that the customers can return only 50 percent of their orders.

We believe that you are talking about the last order which you had placed on 18/08/2019 and was delivered to you on 19/08/2019. As we have checked that you had received a damaged lipstick, for which the refund has already been provided to you. After that, you had raised a return request for MAC lipsticks from the same order due to the shade issue which was rejected from our relevant team.

We have been noticing your orders, there are multiple return request is raised by you in almost every order for change of mind/shade issue. On the Nykaa App, it is clearly mentioned that "Skintones and shades are for illustration purposes only. Actual colour may slightly vary".

Since we have received repeated claims from you and have been provided with a resolution for every incidence, now we are unable to process any return request for change of mind/shade issue from our end.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa

Hi .. please check ur return. I had initiated within 5 days and raised it again and again. You guys closed it without any reason. Adding the image
Also this was never mentioned in ur return policy. Either you should tell the customer before ordering.

I have been called support team many times to place the return request for me they have created that after so many chasers and not yet approved to approve also I need to call them what a poor service nykaa for loyal customer.

Dear Neha,

Thank you for writing your concern.

As per our delivery partner’s update, your package has been delivered to you on 30/10/2019.

Please write back to us on [protected]@nykaa.com in case you need any further assistance. We would be happy to help.

Regards,
Team Nykaa

I have created a return request for one of my product which was approved and product was out for pickup after sometime it was automatically cancelled and I got the message that the customer declined pick up what a big fraud this is from nykaa.please resolve ASAP

Hi Risha,

We deeply apologize for the inconvenience caused to you.

As we have checked, your issue has been addressed by our customer service personnel. Please do refer to Ticket #5634270(email) for more details.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa

Hi Arti,

We apologise for the inconvenience caused to you.

We would like to inform you that we have forwarded your complaint to the relevant department. We request you to please allow us 24 hours to resolve the issue.

Regards,
Team Nykaa

Hi Arti,

We would like to inform you that the refund has been initiated from our end on 28/10/2019. As per the bank process, the refund takes 5-7 business days to reflect in the customer's account. We request you to please wait for more 1-2 business days. Also, we have shared you the refund transaction id via email. Please refer the ticket no. (Complaint Id) 5674773.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa

Hi Simran,

We would like to inform you that, when you purchase your products from www.nykaa.com, you can be assured that you are purchasing 100% genuine and authentic products.

We are an Inventory led enterprise and all products are supplied to us by the brand directly, or the official distributor, so you can be sure of the origin, and authenticity of anything you purchase from us.

The packaging has been changed by the Brand and the logo as well. Please visit the official colorbar website for further information or click on the link below.

https://www.colorbarcosmetics.com/

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa

Hi Pragati,

Thank you for writing your concern,

This is with reference to the order no. NYK[protected]. As per your order history, there is one cash on delivery order which was placed on 07/10/2019 for "Lakme Insta Eye Liner - Golden" with more 3 products. As per the order tracker, the status is showing "refused delivery" on 13/10/2019 and the order has been returned to our warehouse. The shipment can be tracked through the tracking link https://www.wowexpress.in/ with the tracking no.C[protected]. We request you to please share the order number at [protected]@nykaa.com in which you had ordered for "Lakme golden liner" so that we can assist you in a better manner and also we are unable to see any order placed for "Biotique shampoo" through the email id ([protected]@gmail.com), please share the order number of this product as well.

Regards,
Team Nykaa

Hi Shalini,

As we have checked, your issue has been resolved by our customer service personnel. Please do refer to Ticket #5650131(email) for more details.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa

Hi Simran,

This is to inform you that the order has been cancelled since the courier company mentioned that the provided address was incorrect and given pin code was also non-serviceable for them.

We request you to please place a new order with the appropriate address.

We look forward to welcoming you back at Nykaa soon.

Regards,
Team Nykaa