Claimed

Nykaa.com Complaints & Reviews

www.nykaa.com

1

Updated: Mar 28, 2026

Complaints 1152

Resolved

76

Unresolved

1076

Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Nykaa.com

Having problems with Nykaa.com?

File a complaint and get it resolved by Nykaa.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Nykaa.com

Nykaa.com reviews & complaints page 28

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Mumbai City, Maharashtra, 400013

I have ordered from nykaa company 7 days back where order got shipped but when reached delivery location suddenly seller requested for return!

I had placed many orders from this fraud company and lost confidence and rest!

This nykaa company sells duplicate products!

I have brought an lakme product which is duplicate one and same in original brought from big basket!

Immediately take action on this company & close this company and seize all documents and enquire!

I have placed orders from my reward pints and some with cash "prepaid payment but all are" requested for return and some are cancelled by this fraud company "nykaa"

Following are the numbers of tracking which were returned :

Bluedart : [protected], [protected], [protected],

Delhivery :[protected]

So immediately take action on fraudster "nykaa" company and do needful!

View replies

N

Nykaa Customer Care

from Mumbai, Maharashtra

Dec 5, 2019

Hi Aleem,

Thank you for writing us.

We would like to inform you that we would not be able to process any of your orders from our end. It seems like you place the orders to earn the reward points, using multiple email IDz and contact number.

As this happened in repeated instances, and upon complete investigation and background check, we had to block your account. As a result, please be informed that your Nykaa membership / account has been blocked permanently.

Regards,
Team Nykaa

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

The delivery guy told my daughter who recd delivery and gave the card to swipe, that the transaction had failed. Believing him, the she swiped the card once again. We later realised that both the transactions had gone through and double payment has been charged.
I have been following up with nykaa, have called and sent multiple emails with transaction screen shots as well. But every time, i get an email to rate the response received... Whereas no one has called up/reached!
And i am not able to reach anyone on service no as well!
This is pathetic.
The delivery was recd on oct 27th.
Order # #[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 52, Shalimaar garden, near urban estate, Kapurthala, Punjab, 144401

Website: Nykaa.com

Hi
I amit sachdeva made a order at nykaa.com order id nyk[protected]
At 8 november 2019 of a perfume name, azzaro
Cost rs 4502. I received a wrong product very cheap perfume, when i opened the box after i made a cash payment to courier boy rs 4502. When i complaint to nykaa they gave me answers after many days at my email, that we sent you right product. Very cheap answer, now they are not answering me, i received wrong product worth 100 to 200 rs and made a payment 4502 rs, can nykaa prove i received a right product, then why you have option for customers while returning any product (Wrong product received) at your site if you always send right product.
I will fight i need my money back you frauds.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered one product on 19th nov, 2019 and it was suppose to deliver between 21 to 22 nov, 2019 via shadowfax but i didn't receive any order till the time. Then i canceled the order and asked for refund but they are making fake stories that i have to wait till the product returns to the warehouse. Seriously one of the worst online in shopping site i've ever came across. Its their responsibility to know where the product is and why its not delivered. They should understand their responsibility if they really care for their customers. Don't fool the customers.

View replies

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Hi Akshita,

We regret to hear this.

As we are unable to locate any details of your order under your name (akshita001), we request you to please email id / contact number / Order number, so that we can address this at the earliest.

Regards,
Team Nykaa

akshita001's [Complaint's author] reply, Nov 29, 2019

This is the order id-NYK-36498255-7035595. I request you to please initiate the refund asap so that I can shop from your site again and trust you guys.

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: Muppa Akshaja Crown A 702. 5, 139, near sai baba temple, Narsingi - 500089, Hyderabad, Andhra Pradesh, 500089

I had ordered 16 products from nykaa (Awb# sf63945852ner and order # nyk[protected] - when i am tracking my order in shadowfax website, it is first showing as "delivered" at 1:36am and then it is showing "cancelled" at 1:42am. However, i did not cancel the order and the order did not get delivered either. Also, in the nykaa application, the order is showing as delivered. I have contacted both nykaa and shadowfax and both have no clue where the products are as of yet. I have requested to process the refund amount as well, but they cannot assure that. I am not sure what to do about it as i would be travelling soon.

View replies

G

gdhameja

from Bengaluru, Karnataka

Nov 26, 2019

While placing order on Nykaa, the amount got debited from bank, but order did not confirm. I have sent alot of mails to Nykaa to refund the amount but have not heard back from them. What kind of customer service is this where you dont not respond to so many mails even when I have shared the transaction details.

Nykaa Customer Care's reply, Nov 29, 2019

Hi gdhameja,

We regret to hear this.

As we are unable to locate any details of your order under your name (gdhameja), we request you to please help us with the email ID or contact number so that we can address this at the earliest.

Regards,
Team Nykaa

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Hi Rupsha,

We apologize for the inconvenience to you.

We would like to inform you that the refund has been initiated from our end on 28/11/2019. The amount will reflect in your bank account in next 5 business days.

We deeply regret any inconvenience caused and look forward to welcoming you back at Nykaa soon.

Regards,
Team Nykaa

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: B-6/251,KALYANI, NADIA, Nadia, West Bengal, 741235

I have ordered some items with order no. Nyk[protected] on 6.11.19 through my debit card. Then i cancelled the same then and there because of some problem before shipment but still not got the refund. It been more than 15 days. Whenever i tried to contact the customer care they repeat the same things to wait for 24-48 hrs for the last 10 days.

View replies

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Hi Rituparna,

We regret to hear this.

We would like to inform you that the refund was initiated from our end on 17/11/2019. The amount should have been reflected in your bank account by now.

Hope this information is helpful.

Regards,
Team Nykaa

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Regarding refund of returned products in order no. [protected]. Three products were picked up for return on 25th of october 2019. I have been contacting you guys regularly to find out about status of refund but since last two weeks i’m getting no response about it’s status. Please process the refund asap it’s been several weeks now. Highly disappointed.

View replies

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 25, 2019

Hi,

We regret to hear this.

As we are unable to locate any details of your order under your name (Vvohra), we request you to please email our support team at [protected]@nykaa.com with your Order Number / registered email ID /Contact number or help us with the screenshot of the order so that we can address this at the earliest.

Regards,
Team Nykaa

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have placed a order on 3 oct and product is delivered to me on 8 oct and i have request for a refund on 9 oct.

I didn’t get a refund it’s already 1 month.. Neither pickup will arrange for the order..

I m calling again and again on nykaa customer support and i always getting the same answer pick up will arrange in 24 to 48hrs. Now nykaa customer care are disconnecting my calls.
My order number is[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered 3 items from nykaa, order no. Nyk[protected]. It consisted of a lakme 9to 5 lipliner, bblunt hair serum and lakme 9to5 matte lipstick. They delivered just two products i. E the bblunt hair serum and lakme9to5 lipstick. The lakme lipliner was not delivered.

On complaining to support and raising ticket #5924732, they made me wait for 4 days. And now they are telling we have sent the product and nothing can be done. I asked them to connect to higher authority, customer care told couldn't be connected but will arrange callback. Not yet received a callback

Total cheat and fraud website. Least to expect is getting the product i actually paid for.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 700156

I have been chasing nykaa for more than a month for the refund of the products i have returned. Everytime i call i have been told that i will get the refund in 24-48 hrs. But no action is being taken from their side and i have to call them every 2 days. They are not transferring the call to their supervisor. They are of no help. They are not giving any updated on the return even after i told them a number to mail me the updates. No body call from their support to tell me if their is any problem. I have to follow everytime. They are not supportive. Highly frustrated from thair support

View replies

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 19, 2019

Hi Surabhi,

We regret to hear this.

As we are unable to locate any details of your order under your name (rv_surabhi), we request you to please email our support team at [protected]@nykaa.com with your Order number / registered email ID /Contact number or attach the screenshot of the order number so that we can address this at the earliest.

Regards,
Team Nykaa

R

rv_surabhi

from Mumbai, Maharashtra

Nov 20, 2019

I have already called them a number of times. I have still not received my refund. I am registered with bv.[protected]@gmail.com.
I am highly disappointed. You guys are doing nothing.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

My entire order id[protected] was incorrect, instead i received order id[protected]. The package outer label had my details on it, but the contents were for a different invoice. After complaining and giving all the asked proofs i was still given the same reply yo wait for 24-48hrs. Its been more than 70 hrs still the same reply. Frauds!

View replies

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 15, 2019

Hi Supriya,

This is with reference to your order number NYK[protected]. We really apologize for the inconvenience caused to you.

We would like to inform you that we have initiated the pickup and refund process. Our field executives will pick-up the product within the next 2-4 business days.

Refund will be initiated within 48 hours once the products are picked up. Thereafter, it will reflect in your account within the next 5 business days.

We deeply regret any inconvenience caused and can be reached on [protected]@nykaa.com for any further assistance. We look forward to welcoming you back at Nykaa soon.

Regards,
Team Nykaa

A

Avinash Salarpuria

from Siliguri, West Bengal

Nov 20, 2019

I had ordered 3 Dove product from Nykaa bcoz those where damaged. I have initiated replacement but no reply from there part and irony is there worst customer care doesn’t have any authority to reply on any issue.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh, 226022

I purchased this product from nykaa in july 2019 and i don't think it's authenticated or real product as the colour vanishes within 3 days of applying the colour. I spent rs 550 for this colour and it is worthless. Is it really an original product or is it a cheap duplicate product of the original one? Is this kind of service expected at customer's end? Never expected this duplicacy and insensitive behaviour from nykaa.

View replies

R

Ritika Thakur

from Mumbai, Maharashtra

Nov 13, 2019

Hlw sir i have ordered the product for ₹717 and... i have already paid the amount but... at the time of delivery it shows failed delivery.I have already used the raise concern option... but it didn't work. Please delivered my product before 21 Oct 2019 and... my order no.NYK[protected]

Nykaa Customer Care's reply, Nov 13, 2019

Hi Ritika,

As we are unable to locate any details of your order regarding this concern under your name (Ritika Thakur), we request you to please email our support team at [email protected] with your Order Number / registered email ID /Contact no. so that we can address this at the earliest.

Regards,
Team Nykaa

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 13, 2019

Hi Sameeksha,

We regret to hear this.

As we are unable to locate any details of your order regarding this concern under your name (Sameeksha Tandon), we request you to please email our support team at [protected]@nykaa.com with your Order Number / registered email ID /Contact no. so that we can address this at the earliest.

Regards,
Team Nykaa

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I have ordered 3 products from nykaa amounting to rs. 1075 on 24th of september, 2019.
The order number is nyk[protected].
Of the ordered items, i wished to return 2 products amounting to rs 875. On 4th of october, the product has been picked up and it has been more than a month now that the refund is not yet done. Moreover the disgusting part is that none of the customer care executives are giving me the correct information through calls/emails. I am constantly in touch with them past a month but all in vain. This is really ridiculous to cheat consumers in such manners.

View replies

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 13, 2019

Hi Disha,

We regret to inform you that there was a technical/account issue while processing the refund, due to which the refund got reversed to us. Please accept our apologies for the inconvenience caused.

However, the refund has been re-initiated from our end on 12/11/2019 in your alternate bank. The amount will reflect in your bank account in the next 4-5 business days.

We appreciate your patience and are happy to serve you if you have any further queries or concerns in the interim.

Regards,
Team Nykaa

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 104, Vasan Udyog Bhavan Senapati Bapat Marg, Lower Parel MUMBAI, Mumbai City, Maharashtra, 400013

Placed an order on 17th oct and the status of order says dispatched (Last updated 18th oct), but below dispatched it says "shipment will be delivered within 2 days once dispatched" on contacting the customer care via chat (On 30th oct) - they says its been dispatched and sometime they say order is not confirmed by the third party. But they have updated the awb no of blue dart : [protected] on the order placed. When checked awb no (Again on...

Helpful

Found this helpful?

Address: Khordha, Odisha, 751017

I had ordered a morrocconoil product of rupees 3380 amount from nykaa on 20th october, 2019. I did not get the product till yet. Whenever i am calling to nykaa customer care, they are repeatedly telling that they will solve the issue within 24 hours, and this is happening for last 5 days, and i have been told the same whenever i am calling them. I have called 5times, also dropped mail, but still same status. Moreover courier partner gave the wrong status that "cosignee refused the order" which is absolutely fake status.
I want to take strong action against nykaa and also want the product along with the full amount of money as a penalty as a customer is getting harassed totally which wants to be solved.

View replies

T

Tasnim Rahaman

from Mumbai, Maharashtra

Nov 6, 2019

Ordered by mistake

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My order was placed on 16th of October, on 18th it was supposed to be delivered, but I saw later that my delivery had failed and I didn't know why. On checking I found that although the address was correct, my phone number given was incorrect. Despite the fact part of my order was delivered to me on time.

So I updated my number via Nykaa's app multiple times as the app had issues and it was not taking it and so I also informed...

Helpful

Found this helpful?

Address: 214, Cattleya Sriven Nest, Halasahalli Road, Bangalore Urban, Karnataka, 560087

Hi team,
I have placed order of 4 products on 20th october and since then i have been receiving messaging stating out for deliver and failed delivery everyday.. I called up customer care for cancellation of my product and i have received mail for cancellation twice.. But i still get the delivery attempt and failed messages... I want a refund for my product and i dont want the products to be delivered anymore.... How can you guys be so irresponsible to deliver the products on time.. Also the band of the delivery person and the contact details are also not provided, neither have they contacted us

Nov 02, 2019

Updated by Amrita PS Need a immediate refund ..i dont want any reattempt on my delivery as you have failed to live up to my expectations from past 22 days ...i have been constantly receiving more than 30 messages everyday for the delivery attempt and failed delivery..is this a game ..

Nov 02, 2019

Updated by Amrita PS I have spoken yo Deepa Chauhan and another assosiate from Nyka regarding thid and i have got the assurance from them that my amount will be refunded

View replies

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 4, 2019

Dear Amrita,

Thank you for writing your concern.

As per our delivery partner’s update, your package has been delivered to you on 02/11/2019.

Please write back to us on [protected]@nykaa.com in case you need any further assistance. We would be happy to help.

Regards,
Team Nykaa

N

Nupss

from Mumbai, Maharashtra

Nov 8, 2019

Dear Nykaa,

I have still not received my order. It has been more than 10 days.

Kindly check and update

Thanks.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 1909 sec 22 b CHD, Chandigarh, Punjab, 160022

Hi,
I have been ordering a lot of products from nyka and they have a return policy for 15 days. This time i ordered an expensive lipstick worth 2000 and it was not the same shade i expected. Initially they said it was a used product. After talking on customer care they said since they have 50 percent return they will not take this product back. Which is nowhere mentioned in the return policy. They are just fooling the customers when thet order expensive product

View replies

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 1, 2019

Hi Kanika,

Thank you for writing your concern.

We would like to inform you that the Nyka return policy is for 5 business days. Please refer the link for Nykaa policy https://support.nykaa.com/hc/en-us/articles/[protected]Nykaa-Return-Policy Also, we do not have any policy which says that the customers can return only 50 percent of their orders.

We believe that you are talking about the last order which you had placed on 18/08/2019 and was delivered to you on 19/08/2019. As we have checked that you had received a damaged lipstick, for which the refund has already been provided to you. After that, you had raised a return request for MAC lipsticks from the same order due to the shade issue which was rejected from our relevant team.

We have been noticing your orders, there are multiple return request is raised by you in almost every order for change of mind/shade issue. On the Nykaa App, it is clearly mentioned that "Skintones and shades are for illustration purposes only. Actual colour may slightly vary".

Since we have received repeated claims from you and have been provided with a resolution for every incidence, now we are unable to process any return request for change of mind/shade issue from our end.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa

K

Kanika Syal

from Ludhiana, Punjab

Nov 1, 2019

Hi .. please check ur return. I had initiated within 5 days and raised it again and again. You guys closed it without any reason. Adding the image
Also this was never mentioned in ur return policy. Either you should tell the customer before ordering.

S

Shivani Gujral

from Gurgaon, Haryana

Nov 5, 2019

I have been called support team many times to place the return request for me they have created that after so many chasers and not yet approved to approve also I need to call them what a poor service nykaa for loyal customer.

Helpful

1 other people found this review helpful

1 found this helpful

3 Comments

Post your Comment

Comment Guidelines

Address: Not known, Thane, Maharashtra, 400615

Dear Consumer forum, I Ordered beauty shop product online through Nykaa on 18th Ovt'19. Out of which 2 products were delivered. Balance two products which are of body shop and are very expensive also are still not delivered. The status of my order is not visible on the app also. I did keep patience and called customer care but even they were not aware about the product delivery status. App is not showing any orders even previously ordered. The app page doesn't open. Don't know whom to contact to know if the products will be delivered or not. I have paid around rs 2800 for the order. After spending huge sum also I have no clue about my order. Need support to get the products delivered.

View replies

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 4, 2019

Dear Neha,

Thank you for writing your concern.

As per our delivery partner’s update, your package has been delivered to you on 30/10/2019.

Please write back to us on [protected]@nykaa.com in case you need any further assistance. We would be happy to help.

Regards,
Team Nykaa

G

gujshi gujral

from Dehra Dun, Uttarakhand

Nov 5, 2019

I have created a return request for one of my product which was approved and product was out for pickup after sometime it was automatically cancelled and I got the message that the customer declined pick up what a big fraud this is from nykaa.please resolve ASAP

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 781028

Two of my orders got cancelled becos the delivery boy did not give proper intimation. On the first time, i simply got a message that my order was cancelled, which i never did.
Today once again, i recd a missed call from a nos and when i call back the delivery person dont pick up. I have raised my concern in the nykaa app, but there was no option to complain about that. So i had to choose the option "was not available during delivery"and set trw's date for delivery. Now i want that the product should be delivered tomorrow latest by 11 am.!

View replies

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 1, 2019

Hi Risha,

We deeply apologize for the inconvenience caused to you.

As we have checked, your issue has been addressed by our customer service personnel. Please do refer to Ticket #5634270(email) for more details.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines