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Nykaa.com Complaints & Reviews

www.nykaa.com

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Updated: Nov 30, 2025

Complaints 1138

Resolved

74

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1064

Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Nykaa.com reviews & complaints page 27

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Address: #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra 400025, Mumbai City, Maharashtra

Order number NYK[protected].
I had placed an order for 8 products worth Rs. 2979/- on December 2nd. Today is December 5th, and the order status still shows preparing to pack. Chatting with customer support yields nothing but automated replies. This person named Isha just copy pastes a reply and closes the conversation. I have paid for this order through my Nykaa wallet. I don't want to cancel this order and lose my discounts. All I want is for my products to be dispatched asap an get this over with. It's a nightmare!!

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Dec 6, 2019

Complaint marked as Resolved

No one contacted me. But after the complaint, the order was immediately dispatched. I have just received it. Thank you to consumer Complaints portal. I'm grateful to u. And thanks to Nykaa too. You guys do a great job. And I could understand that the delay was due to sale season. But you need to train your employees to be polite. I got really ruse responses. Anyways... Thanks everyone.

Dec 06, 2019

Updated by Mia Pinto *Rude responses

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Address: Gwalior, Madhya Pradesh

3 days before i ordered nykaa wanderlust combo which contains 6 products. I wanted to gift that combo to one of my friend. Today i got the delivery but what did i see that it only contained 3 products without any package or box or anything and the delivery boys said that 3 more products will be coming in a day or two. Is this nykaa? You firstly make us order making us see those gift boxes and afterwards you sell the products in a polythene. Wow. Worst experience ever. I want a proper reply to my complaint or i will contact further. Secondly your customer care number isn’t working. Nobody is picking up the call

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Address: 5 Cross, Panduranga Nagar, Behind Apollo Hospital, 560076

On 22nd nov, 2019 i ordered products worth inr 1956 from nykaa shopping app. They dispatched the products via shadowfax courier services which reached my nearest hub on 24th november. Since then there has been no update either from nykaa or from the courier service. I have got in touch with nykaa thrice between 24th november and 2nd dec 2019 regarding the status of my order. Nykaa promised delivery by 29th november, but i have not received the products yet. Now the company is not taking responsibility for the order. Neither are they refunding my money. The courier partner used does not have any contact details either. I demand compensation for all the harassment nykaa has put me through.

Dec 9, 2019

Complaint marked as Resolved

They tracked my shipment. Figured out the issue and refunded the payment as soon as possible.

Dec 04, 2019

Updated by PratyushaSen Rahul Tripathi from Nykaa mailed me for my contact number on 3rd Dec, but has not called or provided any resolution to my complaint yet.

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Nykaa Customer Care

from Mumbai, Maharashtra

Dec 5, 2019

+1

Hi Pratyusha,

We regret to inform you that as per the courier partner's update, your shipment has been lost in transit. Please accept our sincere apologies for the inconvenience caused to you.

We have forwarded the replacement request to the relevant team, we request you to kindly allow us 24 - 48 working hours, and we will get back to you.

We appreciate your patience and understanding.

Regards,
Team Nykaa

S

Saumya_

from Noida, Uttar Pradesh

Dec 6, 2019

On 3/12/2019 I made a transaction through google pay of 538 Rs and amount was debited now nykaa is denying that they didn’t got the amount and my bank is saying that it was a successful transaction.

failure to deliver products - Comment #3600987 - Image #0

failure to deliver products - Comment #3600987 - Image #1

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Address: East Khasi Hills, Meghalaya, 793014

Hello. I had an order at nykaa with a grand total of 2288 rupees. The deliver person neither contacted me nor left a message. And a message beeped at the end of the day showing failed delivery.
I have contacted the customer care but they have no details of the courier boy neither share any contact in advance nor intimate an order is coming.
Whats is this suppose to mean?
And how unprofessional!!!
There is an additional facility in our campus if a person is not available the package can be delivered to the hostel manager. Despite of this so much harassment.

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Nykaa Customer Care

from Mumbai, Maharashtra

Dec 5, 2019

Dear Anuradha,

We apologize for the inconvenience caused to you.

We can see the order was placed on 28/11/2019 and as per our delivery partner’s update, your package has been delivered to you on 04/12/2019. Please write back to us on [protected]@nykaa.com in case you need any further assistance. We would be happy to help.

We look forward to welcoming you back at Nykaa soon.

Regards,
Team Nykaa

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Today I have order wow products of Rs 822 and the amount was deducted from my sbi bank account and I have transferred money from phone pe, i asked nykaa for the money and they are telling we didn't receive the money and you need to contact phone pe or your bank and raise the complaint then I asked with phone pe customer care they are telling money is received to merchent bank account then where my money goes now?

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Nykaa Customer Care

from Mumbai, Maharashtra

Dec 5, 2019

Hi Harshitha,

We would like to inform you that the amount was captured and order successfully placed on 02/12/2019.

As per our delivery partner’s update, your package has been delivered to you on 04/12/2019. Please write back to us on [protected]@nykaa.com in case you need any further assistance. We would be happy to help.

We look forward to welcoming you back at Nykaa soon.

Regards,
Team Nykaa

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Address: Bhopal, Madhya Pradesh, 462042

Nykaa order id: nyk[protected]
Order date: october 31, 2019 - november 01, 2019
Order amount: ₹799
Payment method: prepaid

Nykaa failed to deliver my order and provide proper information on the delivery status.
After unsuccessful delivery, i requested the team to cancel my order and issue a refund.
I have been in contact with the customer support team for last 2 weeks asking for an update on my refund/cancellation and every time i'm told that the order has not reached the warehouse and i should wait 2-3 days more for the same.

This has been a case of complete negligence on nykaa's part.
First, they do not deliver the order and when asked to refund, they do not issue a refund.

I would like my complete refund of ₹799 to be credited to the original payment source (Bank account) as soon as possible.

Dec 10, 2019

Complaint marked as Resolved

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Address: Mumbai City, Maharashtra, 400013

I have ordered from nykaa company 7 days back where order got shipped but when reached delivery location suddenly seller requested for return!

I had placed many orders from this fraud company and lost confidence and rest!

This nykaa company sells duplicate products!

I have brought an lakme product which is duplicate one and same in original brought from big basket!

Immediately take action on this company & close this company and seize all documents and enquire!

I have placed orders from my reward pints and some with cash "prepaid payment but all are" requested for return and some are cancelled by this fraud company "nykaa"

Following are the numbers of tracking which were returned :

Bluedart : [protected], [protected], [protected],

Delhivery :[protected]

So immediately take action on fraudster "nykaa" company and do needful!

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Nykaa Customer Care

from Mumbai, Maharashtra

Dec 5, 2019

Hi Aleem,

Thank you for writing us.

We would like to inform you that we would not be able to process any of your orders from our end. It seems like you place the orders to earn the reward points, using multiple email IDz and contact number.

As this happened in repeated instances, and upon complete investigation and background check, we had to block your account. As a result, please be informed that your Nykaa membership / account has been blocked permanently.

Regards,
Team Nykaa

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The delivery guy told my daughter who recd delivery and gave the card to swipe, that the transaction had failed. Believing him, the she swiped the card once again. We later realised that both the transactions had gone through and double payment has been charged.
I have been following up with nykaa, have called and sent multiple emails with transaction screen shots as well. But every time, i get an email to rate the response received... Whereas no one has called up/reached!
And i am not able to reach anyone on service no as well!
This is pathetic.
The delivery was recd on oct 27th.
Order # #[protected]

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Address: 52, Shalimaar garden, near urban estate, Kapurthala, Punjab, 144401

Website: Nykaa.com

Hi
I amit sachdeva made a order at nykaa.com order id nyk[protected]
At 8 november 2019 of a perfume name, azzaro
Cost rs 4502. I received a wrong product very cheap perfume, when i opened the box after i made a cash payment to courier boy rs 4502. When i complaint to nykaa they gave me answers after many days at my email, that we sent you right product. Very cheap answer, now they are not answering me, i received wrong product worth 100 to 200 rs and made a payment 4502 rs, can nykaa prove i received a right product, then why you have option for customers while returning any product (Wrong product received) at your site if you always send right product.
I will fight i need my money back you frauds.

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I have ordered one product on 19th nov, 2019 and it was suppose to deliver between 21 to 22 nov, 2019 via shadowfax but i didn't receive any order till the time. Then i canceled the order and asked for refund but they are making fake stories that i have to wait till the product returns to the warehouse. Seriously one of the worst online in shopping site i've ever came across. Its their responsibility to know where the product is and why its not delivered. They should understand their responsibility if they really care for their customers. Don't fool the customers.

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Nykaa Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Hi Akshita,

We regret to hear this.

As we are unable to locate any details of your order under your name (akshita001), we request you to please email id / contact number / Order number, so that we can address this at the earliest.

Regards,
Team Nykaa

akshita001's [Complaint's author] reply, Nov 29, 2019

This is the order id-NYK-36498255-7035595. I request you to please initiate the refund asap so that I can shop from your site again and trust you guys.

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Address: Muppa Akshaja Crown A 702. 5, 139, near sai baba temple, Narsingi - 500089, Hyderabad, Andhra Pradesh, 500089

I had ordered 16 products from nykaa (Awb# sf63945852ner and order # nyk[protected] - when i am tracking my order in shadowfax website, it is first showing as "delivered" at 1:36am and then it is showing "cancelled" at 1:42am. However, i did not cancel the order and the order did not get delivered either. Also, in the nykaa application, the order is showing as delivered. I have contacted both nykaa and shadowfax and both have no clue where the products are as of yet. I have requested to process the refund amount as well, but they cannot assure that. I am not sure what to do about it as i would be travelling soon.

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gdhameja

from Bengaluru, Karnataka

Nov 26, 2019

While placing order on Nykaa, the amount got debited from bank, but order did not confirm. I have sent alot of mails to Nykaa to refund the amount but have not heard back from them. What kind of customer service is this where you dont not respond to so many mails even when I have shared the transaction details.

Nykaa Customer Care's reply, Nov 29, 2019

Hi gdhameja,

We regret to hear this.

As we are unable to locate any details of your order under your name (gdhameja), we request you to please help us with the email ID or contact number so that we can address this at the earliest.

Regards,
Team Nykaa

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Hi Rupsha,

We apologize for the inconvenience to you.

We would like to inform you that the refund has been initiated from our end on 28/11/2019. The amount will reflect in your bank account in next 5 business days.

We deeply regret any inconvenience caused and look forward to welcoming you back at Nykaa soon.

Regards,
Team Nykaa

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Address: B-6/251,KALYANI, NADIA, Nadia, West Bengal, 741235

I have ordered some items with order no. Nyk[protected] on 6.11.19 through my debit card. Then i cancelled the same then and there because of some problem before shipment but still not got the refund. It been more than 15 days. Whenever i tried to contact the customer care they repeat the same things to wait for 24-48 hrs for the last 10 days.

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Nykaa Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Hi Rituparna,

We regret to hear this.

We would like to inform you that the refund was initiated from our end on 17/11/2019. The amount should have been reflected in your bank account by now.

Hope this information is helpful.

Regards,
Team Nykaa

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Regarding refund of returned products in order no. [protected]. Three products were picked up for return on 25th of october 2019. I have been contacting you guys regularly to find out about status of refund but since last two weeks i’m getting no response about it’s status. Please process the refund asap it’s been several weeks now. Highly disappointed.

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Nykaa Customer Care

from Mumbai, Maharashtra

Nov 25, 2019

Hi,

We regret to hear this.

As we are unable to locate any details of your order under your name (Vvohra), we request you to please email our support team at [protected]@nykaa.com with your Order Number / registered email ID /Contact number or help us with the screenshot of the order so that we can address this at the earliest.

Regards,
Team Nykaa

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I have placed a order on 3 oct and product is delivered to me on 8 oct and i have request for a refund on 9 oct.

I didn’t get a refund it’s already 1 month.. Neither pickup will arrange for the order..

I m calling again and again on nykaa customer support and i always getting the same answer pick up will arrange in 24 to 48hrs. Now nykaa customer care are disconnecting my calls.
My order number is[protected]

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I ordered 3 items from nykaa, order no. Nyk[protected]. It consisted of a lakme 9to 5 lipliner, bblunt hair serum and lakme 9to5 matte lipstick. They delivered just two products i. E the bblunt hair serum and lakme9to5 lipstick. The lakme lipliner was not delivered.

On complaining to support and raising ticket #5924732, they made me wait for 4 days. And now they are telling we have sent the product and nothing can be done. I asked them to connect to higher authority, customer care told couldn't be connected but will arrange callback. Not yet received a callback

Total cheat and fraud website. Least to expect is getting the product i actually paid for.

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Address: 700156

I have been chasing nykaa for more than a month for the refund of the products i have returned. Everytime i call i have been told that i will get the refund in 24-48 hrs. But no action is being taken from their side and i have to call them every 2 days. They are not transferring the call to their supervisor. They are of no help. They are not giving any updated on the return even after i told them a number to mail me the updates. No body call from their support to tell me if their is any problem. I have to follow everytime. They are not supportive. Highly frustrated from thair support

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Nykaa Customer Care

from Mumbai, Maharashtra

Nov 19, 2019

Hi Surabhi,

We regret to hear this.

As we are unable to locate any details of your order under your name (rv_surabhi), we request you to please email our support team at [protected]@nykaa.com with your Order number / registered email ID /Contact number or attach the screenshot of the order number so that we can address this at the earliest.

Regards,
Team Nykaa

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rv_surabhi

from Mumbai, Maharashtra

Nov 20, 2019

I have already called them a number of times. I have still not received my refund. I am registered with bv.[protected]@gmail.com.
I am highly disappointed. You guys are doing nothing.

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My entire order id[protected] was incorrect, instead i received order id[protected]. The package outer label had my details on it, but the contents were for a different invoice. After complaining and giving all the asked proofs i was still given the same reply yo wait for 24-48hrs. Its been more than 70 hrs still the same reply. Frauds!

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Nykaa Customer Care

from Mumbai, Maharashtra

Nov 15, 2019

Hi Supriya,

This is with reference to your order number NYK[protected]. We really apologize for the inconvenience caused to you.

We would like to inform you that we have initiated the pickup and refund process. Our field executives will pick-up the product within the next 2-4 business days.

Refund will be initiated within 48 hours once the products are picked up. Thereafter, it will reflect in your account within the next 5 business days.

We deeply regret any inconvenience caused and can be reached on [protected]@nykaa.com for any further assistance. We look forward to welcoming you back at Nykaa soon.

Regards,
Team Nykaa

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Avinash Salarpuria

from Siliguri, West Bengal

Nov 20, 2019

I had ordered 3 Dove product from Nykaa bcoz those where damaged. I have initiated replacement but no reply from there part and irony is there worst customer care doesn’t have any authority to reply on any issue.

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Address: Lucknow, Uttar Pradesh, 226022

I purchased this product from nykaa in july 2019 and i don't think it's authenticated or real product as the colour vanishes within 3 days of applying the colour. I spent rs 550 for this colour and it is worthless. Is it really an original product or is it a cheap duplicate product of the original one? Is this kind of service expected at customer's end? Never expected this duplicacy and insensitive behaviour from nykaa.

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Ritika Thakur

from Mumbai, Maharashtra

Nov 13, 2019

Hlw sir i have ordered the product for ₹717 and... i have already paid the amount but... at the time of delivery it shows failed delivery.I have already used the raise concern option... but it didn't work. Please delivered my product before 21 Oct 2019 and... my order no.NYK[protected]

Nykaa Customer Care's reply, Nov 13, 2019

Hi Ritika,

As we are unable to locate any details of your order regarding this concern under your name (Ritika Thakur), we request you to please email our support team at [email protected] with your Order Number / registered email ID /Contact no. so that we can address this at the earliest.

Regards,
Team Nykaa

N

Nykaa Customer Care

from Mumbai, Maharashtra

Nov 13, 2019

Hi Sameeksha,

We regret to hear this.

As we are unable to locate any details of your order regarding this concern under your name (Sameeksha Tandon), we request you to please email our support team at [protected]@nykaa.com with your Order Number / registered email ID /Contact no. so that we can address this at the earliest.

Regards,
Team Nykaa

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I have ordered 3 products from nykaa amounting to rs. 1075 on 24th of september, 2019.
The order number is nyk[protected].
Of the ordered items, i wished to return 2 products amounting to rs 875. On 4th of october, the product has been picked up and it has been more than a month now that the refund is not yet done. Moreover the disgusting part is that none of the customer care executives are giving me the correct information through calls/emails. I am constantly in touch with them past a month but all in vain. This is really ridiculous to cheat consumers in such manners.

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Nykaa Customer Care

from Mumbai, Maharashtra

Nov 13, 2019

Hi Disha,

We regret to inform you that there was a technical/account issue while processing the refund, due to which the refund got reversed to us. Please accept our apologies for the inconvenience caused.

However, the refund has been re-initiated from our end on 12/11/2019 in your alternate bank. The amount will reflect in your bank account in the next 4-5 business days.

We appreciate your patience and are happy to serve you if you have any further queries or concerns in the interim.

Regards,
Team Nykaa

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Address: 104, Vasan Udyog Bhavan Senapati Bapat Marg, Lower Parel MUMBAI, Mumbai City, Maharashtra, 400013

Placed an order on 17th oct and the status of order says dispatched (Last updated 18th oct), but below dispatched it says "shipment will be delivered within 2 days once dispatched" on contacting the customer care via chat (On 30th oct) - they says its been dispatched and sometime they say order is not confirmed by the third party. But they have updated the awb no of blue dart : [protected] on the order placed. When checked awb no (Again on...

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