Nykaa.com Complaints & Reviews

I purchased tamanu oil from nykaa.com on 9th september at 9:30 p. M.
I made payment of 450 rupees using upi, the money got deducted from my account but the site still did not show as the order placed.

There is no customer support on this site after 9 p. M.

The site says if there are issues in the payment it is credited to the nykaa wallet after 20 mins. But after 45 mins, still i couldn't see my money reflected in my wallet.

The order is still not placed but my money is debited to nykaa's account (Axis bank account)

I ordered a product on tuesday, sep 3-19, and received message of delivering on 6th sep-19, on 5th sep, i received a "failed delivery", on checking through i got to know, shipment delayed due to local disturbance while tracking, the delivering partner website is not updated for past 2 days, and nykaa is prompting me to wait, i paid earlier, that is my mistake i think. I raised so many concerns, and talked with their customer care, they said sorry for inconvenience, your order will reach you once it is out for delivery. I don't even know who's fault is this, but am sure, its not mine. Should be either nykaa or the courier partner, am solely trying to get my parcel for the past 3 days and nykaa is not giving any transparent reply, which makes hopeless on this website

I ordered so much skin care products (14 products) iam not satisfied with any one. Whenever i used those products.. I got skin related problem.. But on other side i purchased same product from shop i didn't face any issue with my skin... I stopped using those products which i ordered from nykaa.in one facial kit they didn't send me scrub.. But on cover of the kit scrub was mentioned. My first time experience with nykaa is horrible. I will never purchase from nykaa in future.

I ordered lakme lipsticks from nyka.
According to the deal if we purchase lakme products of minimum amount of 1200 then we will get a free product.
So i purchased 3 lakme liquid lipsticks but the 3 lipsticks seem to be duplicate.
1. Dried tint.
2. Doesn't smell like lakme lipsticks
3. Not same as the colour shown in the site.
4. Weak brush stick.

Kindly take necessary actions again it.

I have ordered three items on 14th of aug'19 and received on 22nd of aug'19, only two items in a box. I raise a complaint, nykaa is saying that their team investigated and found that all product has been delivered, but i received only two product and third one is missing which is of rs. 5399.
I am calling them again and again they are simply saying sorry and saying we can't provide any resolution.
Previously also i ordered from nykaa, no doubt product is of best quality but before also there was a missing of item and defected item came even they provide resolution also but that was not of much amount.

Nykaa.com is a very cheapest product. I bought it online app indus vally hair colour men dt 21 aug 2019. I used it 24 aug but product as a herbal mehndi. I make a call customer care no [protected] 24 aug 2019 miss raksha attend my call.
I gave all quality of that product. But she said that we cannot return this product because you have already used it. I said to her maim if i would not use as a try. How can find its good or bed. After that she said we could not return your amount 330. So now i need your help pls return my money and aware everyone it's a false company online store. Canceled and blacklist of this company site.
One more point nykaa.com increase review only make a fool everyone. Pls stop this site...
Thanks

[protected]

I had ordered an eyeliner from nykaa and had requested for a return the next day i received the product.. I had not even opened it.. After 4 days they rejected my return request... Worst return policy i have ever seen... Also they do not have have any option for returning an item... We have to go to the help center and then submit a request to return the item... Not at all satisfied with their service..

I placed the above order on 7th august, the shipment had reached neb sarai, which is 30 minutes from my house (I live in mehrauli) on 14th august. I got an out for delivery message on 14 from courier partner wow express. I called the executive, who very rudely told me he will not deliver the order, that i have to meet him at some place near my house to collect the order.

I called nykaa, who said they will look into this issue, but sadly they haven't done anything about it. Since then i have raised multiple requests and called them and everytime they say they will deliver the products next day. Now, the status is showing as returned, which means wow express has returned the shipment without any reason or informing me. I paid for those products with my hard earned money. I belong to a middle class family. Please don't let nykaa steal my money, which i am now afraid they will, as they have not informed me anything and are giving a standard reply.

I ordered some products from nykaa. I had just bought that product because of that movie voucher. But after receiving my movie voucher i am unable to get my movie ticket through that and it seems that it's totally fraud and company is making us fool. Website's submit button is not working despite trying 10 times and it's totally fake. Please take some action against them. We want freedom from this kind of activities.

I had returned 2 makeup kits as the quality was too bad, the order number is nyk[protected] and the amount of refund is ₹340. I had contacted their customer care and the reply is that they had credited the amount on 6th august 2019 but today is 13th august and the amount is not yet reflected to my account and fed up with dealing with these people who takes the amount as soon as they deliver the goods but does not credit the amount as soon as we return it.

I was ordered from nykaa on 5 August 2019. I was ordered total 14 products from nykaa and didn't receive 6 product of them. After that i was complaint about this to nykaa support but after mailing all pics details they said that your complain will be resolve in 24 to 48 hours but after taking 4-5 Days they just replayed that your all products are delivered according to weight of courier box. But i was very old customer of nykaa from 2014 when nykaa was not that much popular and spend around 1 lac rup. From my family members phone id as well as mine. But never disappointed. But this time they did totally wrong with me. I was told nykaa's customer support to weight again my product with the same packaging they give because they add many bubble plastic sheets into it and i was already send the pic or packaging. But they don't want to listen anything. Very bad experience this time. They make Customer suffers and they already have full payment so why they take this issue as serious. I'll attach here packaging pics and I'm complaining because i want to aware all who make online shopping to reduce the fraud they did behind there good company name. Before this i was faced no problem and i thinks that online shopping is best but after this maybe I'm going to shop online because now days easily they doing fraud with customers.
Problem is that i was paid for that all products.
I'll complain here to aware everyone and want to resolve my problem. And further I'll forward my complaint to other sources because now for me this is not about products or Money this is about truth. And they replying me that they sent me all products it means they blame on me that i'm speaking lie.
But wrong is wrong.

I placed an order on my mother's name at nykaa on 7th of august. I was informed that bluedart will be deliviring the products on 10th august but suddenly after the whole day passed nykaa informed that they could not deliver the products due to my absence at provided delivery address but i was at my home full time. Anyways i raised a concern from the app's help centre and selected today's date to make the delivery but now when i am opening the raised tickets of my complains it is showing solved and i need to select delivery date from tommorow again. No one is bothered to solve my problem. They should retrun my money i don't want the products anymore. My order number is nyk[protected] ticket id -4854377

I had place order on nkya worth rupees 904. Also pyament was done online via debit card. I had received the message saying that the order is delivered but however the package is still not delivered to me. I called at the help desk for cancelling the order. However the excutive said that even after cancelling the order i would not get my money back. I need an explanation as in why this is the policy. I have not kept the payment pending from my side. Everything is done from your side. If there is a miscommunication with your delivery partner why should i suffer. Please cancel my order and give my money back

I am a regular online shopper and tried nykaa for the first time and am really very disappointed with the horrible service and even worse customer care. I had ordered for 6 items worth 4161 through nykaa but got only 5 and one product worth 737 was missing. Immediately i chatted with the customer care and shared the photos and they said they will look into it.in spite of repeated reminders there was no response from them. I then called up the nykaa personal and she was so rude saying that i was lying and the product was sent by them. This is the first time i’m being cheated on online shopping though i’ve heard of many such incidents and a lesson well learnt. I am a regular customer of amazon and have not even once had an issue like this. Anyway once bitten twice shy!!

I had ordered a bunch of things from nykaa and found one product to be missing : the shikakai harbal powder. The physical copy of my order had no such item listed. The online version of my order told me that i had been charged for this product. I contacted nykaa's support and way told about their return policy. I told him clearly again and again, that i want this product that i paid for only to hear again of their 5 day return policy. This policy does not cover a missing product, so why does nykaa's agent try to be so useless? I opened a ticket complaining of this and informing them that i have paid for the product and still wanted it. Again, the same agent posted the 5 day return policy, did not consult me and then marked my ticket as 'solved'. I opened another, did not hear from them and saw that new ticket also marked as 'solved'.

I have been a nykaa 'prive' member and i have spent a lot on just this order. Nykaa keeps ignoring my request for the product and also refuses to acknowledge that the missing product is their fault. Hence, they refuse to give me the product or refund the money i paid for it. I am extremely angry and frustrated. This whole ordeal has left me feeling disgusted by a brand i used to love and support.

Dear nykaa,

I am really disappointed with your services, i ordered my product on 23rd july and got confirmation that will receive my order on 26th july, today is 1st aug and i am still waiting for the same. I complained twice but no one is taking this seriously. I haven't received any call from nykaa till now this is my first order with you and you people treating like this.

If you are getting some trouble for searching my location please do let me know, i'll coordinate you but please deliver my order at the earliest.

Hello
My order no is NYK[protected]
I have purchased last week from nykaa 6 items but 6 out of one item have received wrong product which I have not ordered it's Revlon brand I have order same brand but different name of REVLON MATTE BALM - UNAPOLOGETIC
I received is REVLON MATTE BALM BAUME MAT
I called customer care but no response at all they are only making us fool only
its nykaa duty to check the item when they are dispatching after we received wrong item now no Response at all
If they don't have a item on that time they have to cancel sending anything means what they only want a money from us
I am sharing images also pls check it and i request u pls take necessary actions this type of company who making us fool

Regard
Pawan shivnani
[protected]

The beauty store nykaa.com shows a lot of different deals and samples that they promise to give if you buy products of a particular value and when you receive your products then you find that the free sample has not been shipped. This has now happened to me thrice in a row and when asked for an explanation all they say is that the product is out of stock (and that deal is still visible on the website) and to make up for it they ask if they can send a 100 rupees coupon that can be redeemed in future purchases. I have literally wasted more than 10000 on this website. This is a serious case of customer trap and fraud.
They are cheating everyone with this tackticks.
Please look into the matter and take serious actions.

On 13/07/2019 i have received a lipstick on which it was clearly mentioned "not for sale", also the product will be expired on december'2019 so i have to finish it before december'2019. When i have requested for a replacement they have rejected my request. Horrible customer service. I want everybody to know this and aware the fact. I already feel cheated and now i have to use it before december'2019 somehow.

I have placed an order of rs 602 but order was not placed and items are still visible in my cart and amount was debited from my account. Kindly check what is the issue why my order is not placed. I also called the customer care of nykaa and they said my transaction was failed but i didnt recieved any message regarding transaction failed.. Kindly resolved the issue asap. Refund my money so that i can place the order once again or confirm the same order