Nykaa.com Complaints & Reviews

I hold jkbank account in gole market udhampur branch. Nykaa says it initiated the refund money for the returned product on 22/05/2019 under Transaction details: NYK[protected]
RRN :[protected].. It says the money has been stuck into your bank and want chargeback mail from me. Kindly do check the matter and resolve it. I wud b highly thankful to you

They didn't refund my money..24th may they delivered difected product immediately I clicked some pics and video also after that I called nykaa customer care they told me we have refunding ur money because this product out of stock... after 5 day they replied my problem resolved no refund nothing ...more than 14 times I called customer care they told me service request deal di hai processing .

But abhi tak no money and they cut my phn also 20 days ho gaye hai... I have proof of emails chatting msges videos everything pics also ... help me ye 2nd time hua hai cheater hai ye log

I wanted to return a nail polish purchased from Nykaa. First they tell me that the product will be picked up by their field executive but later say that there is no pick up service in my area and I have to self ship it to their warehouse through Indiapost. When I do so, they refuse to receive the product. I've been calling them for nearly a month but every time I have to explain the whole situation from the very beginning and they keep me on hold for more than 30 minutes. They say that they will have to talk with their senior executives and will let me know. Till now there has been no call or solution from their side. Only computer generated mail. I want to complain about their unprofessional attitude and harassment of customers.

Tried to purchase 4 cosmetic items for 519 rs frm nyka mob app on 12 jun @ 10.34 am... Hence very disappointed... Have made payment through sbi net banking.. And payment was done and amt was debited frm my account.. N i also have my sbi transaction ref no... But still the order has not been placed.. No order no or no order details r appearing in the nyka acc.. They have send no msges or emails regarding the order placement.. So am pretty sure tat order has not been placed.. All the items r still in my cart... I want u to refund my amount or place the order again... It's already 6 hrs over.

Received the product today and it is not switching on. Nykaa has completely washed off it's hands from any sort of responsibility. They don't even consider one day responsibility for the product. Bronson customer care is totally unresponsive.
I have just received the product, and there is not help from anywhere. Nykaa has directed me to several mobile contacts and emails but no response from anywhere. I don't even want to return the product, I am just looking for a replacement, a workable product.

I have placed an order on nykaa on 6th april 2019 but didnt received a single product till 29th. Then i cancelled the order on same day but its been more than 2 months now i have not received my refund. It was a prepaid order. I called the customer support almost 10 to 12 times but what i got from them was the fake commitments every time. Every time they said just wait for 24 to 48 hrs and u will get the refund. I am frequent buyer from nykaa but this time i am really disappointed from this kind of service.

I was delivered my package of multiple products that i booked for the first time from the nykaa app on 28th May 2019. The product was a cash on delivery package, so i paid the delivery boy with rs.1421 but when i opened the package there were only 4 products instead of 5, although the invoice present inside the box mentioned 5 products. Also i would like to mention that out of the 4 products inside the pack, only one was present with the outer box, and also i could not check the use before date of one of the product(Neutrogena ultra sheer dry touch sunblock which was a free product). The missing product is the dot & key underarm color correction and detox pack.
It was my first time, using the App and sorry to say but it was truly dissapointing.I raised a ticket and did all that they told me to but after a series of messages stating they are doing an investigation, one day they just replied that the weight of the package was as expected at all the check points and they cannout authorize any solution for this problem.Now i've been looted off 600rupees or so and also wasted so much time on the entire process.This a great way to just loot your customer and then blame it all on the customer and just get rid of the matter.
After the entire case i am bound to think of nykaa as a fraudulent company intentionally running such schemes.
Although i want justice for myself but moreover i want to make people aware of the fraudulent practices of nykaa, so that they do not lose their hard earned money.

I ordered 1lipstick - maybelline powder matte. It has very hard smell and it's even broken in 2 parts and that also in very even way which is not normal. I received it on 25 may 2019. I complained the same but they didn't entertain. Even after my complain mail i got a call from nykaa and when i was detailing about my doubts they disconnected the call in middle without listening me. How can i expect any cooperation from them. My order number is nyk[protected].

I have ordered few products from nykaa on 1st may, 2019 and got one product as defected so i raised refund request. they are stating that they have initialized the refund request on 8th may. but i have not got any money. they said to send them the screenshot of account transactions. i sent that. then again asked me to send in PDF format. i did so. then told me to contact bank but bank is saying there is no such transaction against the given number so they cannot help me with this. then they gave me one arn number to fill the charge back sheet of bank. still it is going on. i have been calling since one month. i can give the name of the executives- yasmin, geeta chauhan, nikita carvalho, pooja sanu, asiya siddique and many more... Return and refund policy is very very poor. dissatisfied with the service.

I have placed an order on nykaa on 21st may'19 and paid online.. Till today i haven't received my order. It's more than 10 days now. They keep on postponing the dates and even denied to give refund.

It is so far the worst service i have ever seen in my entire life. I would suggest everyone not to buy anything from nykaa.. If do so then please don't pay online or else you will be just stucked the way i am right now.

I still have not received my order or the refund. I contacted the customer support via mail and call on 8th, 18th, and 23rd of may and i was promised refund within 24 hours all those times.
Is this the kind of support you provide your customers?
I am highly disappointed by the service.
I was a regular customer and i lost all trust in nykaa. I will also suggest my friends and colleagues not to use this app again because of the worst ever support you provide.
I even mentioned i have proof that the order was not delivered.
Its been almost a month since and still mo proper response from your end.
I want a refund asap.
Its not very likely for such a brand to exploit their customers and make profit.
Will also be raising a complaint in national consumer complaint forum

Hi. I cancelled the order the next day it was placed. Support team told not to accept the product as it was already shipped and can't be cancelled. The support team has no internal coordination nor their system is updated regarding the issue. When the product is refused for the last 10 days why the refund is taking time. Very poor customer support

I ordered 3 products from Nykaa and was a prepaid order, the products are out for delivery since 3 days and I didn't receive any call from the courier partner, repeatedly I am getting sms that the delivery is failed.

I have no clue how the delivery failed when no one contacted me. I called up the customer care at least 7-8 times, they are saying different things. Will I not get my money back?! This is ultimate cheating.

I ordered maybelline new york fit me foundation from nykaa... I got the product that is made in china (Original one is made in usa)... I called the customer care number of them they are telling that there plant is there in china also i have doubt about it... I am worried about the product is it harmful to my skin or not??
Order nyk[protected]

I have ordered two different prepaid products on different dates
Naykaa has delivered me wrong product then i have ordered
I asked for the replacement which they denied
I requested for reverse pickup from the same address they had delivered n they r saying that in my area this facility is not available n forcing me to provide alternate address as i don’t have any other address of relatives friends n even office too bcz i have all of them in same area in which products have delivered
I agreed for self courier for which they will pay bt not in my naykaa wallet or not in my registered account they r forcing me to have the courier charges in coupon form only
It’s their mistake still i have to suffer from the day i have delivered wrong products
Though it’s their mistake still forcing me to follow their convenient option
So useless products i have received n my money is not going to return by them

I was delivered a pagackage from nykaa on 13th of may in which i have received 1 product out of 4 products. So, i mailed to nykaa on 13th of may and have attached the snapshots i was required to share. I got the reply to wait for 24-48 hours.. It's been 11 days and the matter is not solved. I have paid money already and neither got my money nor my products.
I have been mailing and calling to the customer support executive for multiple times and all i was told to wait and it's been 11 days. They have not taken any major steps nor any updates about the warehouse team process was reflected to me.
Kindly help me out with this issue.
Thank you.

Dear Nykaa,
This is the second time I have placed an order since I liked your service with my first order. But I got a call from your company yesterday that your courier service was not able to locate my address. So I provided more information regarding landmarks to make it a little easier for them to find out and I also provided with an alternative phone number so that in case you were not able to get me on my number for some reason you could give a call on the other number. But yet again today my package was not delivered to me.

My references no is 30325082
My refund came from nykaa .com dated 9 the may is was transferred my my and he give mi reference no also i already mentioned bank reference no

So please do the needful
And give me reply

My account is canara bank
Mandvi branch
Mumbai
Mob no [protected]

Please my. Refund is not came my bank account
I gave. My bank reference no
So please do the needful as soon as possible

Referring to my order number nyk[protected], i had placed order of clinoqu moisture surge overnight mask on 3rd may for rs 3, 500. Since this was during the sale, there were complimentary products promised. But on receiving the parcel one one product was received. After repeated follow ups, nykaa has refused to either deliver the free products or process return of the product.

I have raised my order on. Please find the below order number
Order # nyk[protected]

The order was cancelled on 30-apr-2019

Every time when i call the customer support i have to go through giving the information in same way and they would say that they will check with their refund team and they simply cut my call. I have the screenshots and the call logs of how irresponsible there customer care is

I have been calling nykaa from past 20 days and they are simply playing around