Nykaa.com Complaints & Reviews

I purchased this product from nykaa. But recived a fulty product. The bikini trimmer is fine. But the eyebrow trimmer is not working. Also there is an empty slot in the box. I contacted them within 5 hours. But the told me to contact bronson's customer care. But i can not get trough them with the number. They are not picking up phone. I am thoroughly disappointed....

Nykaa is getting worst day by day. Last time i didn't receive my order in time, i had to reorder. Despite complaining them about the courier service which they are using, i informed that ecom delivery is not good and not to send via them but still this # nykaa did the same and this time my products were damaged. Like what the #??? Can't u guys just use some better packing and ship it via good airlines and with care. Don't be...

I had placed a delivery of rupees 533 for which i have already paid... The delivery failed... When i tried to use raise concern option... It's didnot work... When i tried to open the chat option in the nykaa app... It didnot open... I have tried both these options several times but to no avail... What should i do now? How do i contact nykaa about my prepaid failed delivery? Help, nykaa... Asap... This is my order number... Order #
Nyk[protected]...

From so many years I'm using same address for ordering product & delivering the product.. but now without contacting me
nor coming to my address this people telling problem with address.. if I call to customer care they just tell they will reach me back not connecting my call to higher authority. From 4 days I'm trying to contact.. PL help me to solve this .....

I have placed an order on 2nd may
My order no. Is nyk[protected]. So there were 16 items in total
.. And they has to be delivered in two parts... The first one should contain 13 items and second one should contain 3... From which i received the first one having only 10 items there 3 are missing from it... Those are wet n wild flat top brush, nivea miscellar water and incolor eyeshadow pallete. I payed full money then why...

I have placed an order on 2nd of may for 16 items and they said that the order has to be delivered in two parts. The first one was delivered on 4th may which should have 13 items according to nykaa but 3 were missing from it... And i received 10 items only... I called on their customer care no. They told me to put the pictures of all items and bills that i received on their email... I did that. But even after two days of wait.. There is no...

I received my order on May 2nd and it had one product missing.
The order number is: NYK[protected]
So I didn't receive one product from this and raised a complaint about it.
They said they dispatched all products. I again called customer service and they said they would re investigate about it.
Today again, I received the same email I
saying they dispatched all products.
when I called customer...

I had ordered an aromamusk organic castor oil from nykaa.

The app shows the product as delivered but it was never delivered to me. On contacting customer support, i got the name and signature of an unknown person as 'proof of delivery' of the prepaid product. When i replied that i'm not the person who got the delivery, i get the same standard 'proof of delivery' email.

It has been a week and my complaint is...

I ordered a sugar smudge me not liquid lipstick and a loreal professionnel lipidium shampoo which was scheduled to deliver today but neither i got the products nor did i got any call from your delivery agent. And now i got a message saying that product has been delivered. I have paid rupees 1134 for the products and didn't get that. This is ridiculous. I did not expect this to happen from nykaa. Please deliver my order as soon as possible...

Hello all,

I am a working women and nobody can receive order post 12 pm at my home.

I was supposed to receive my order by monday and everyday courier team called me in evening asking my whereabouts, i told them multiple time to deliver it by or before 12 pm and he said in this case we will deliver it once you are at home and insisted to deliver it at second floor of my building.

When i have complained...

From last 3 months in nykaa customer care this peoples are not solving my problem they are just molding my words such a ridiculous service provided by them. I mail so many times to them and also call them but they are such a stupid person, i don't know how nykaa hire them with such a ridiculous service to their customers, who only said i understand your problem we will solve your problem saale chutiya samjha h kya 1 chhota saa kaam n kr skte,...

I have ordered maybelline and color bar lipsticks but they delivered different products like huda lipsticks and some bb cream. When i raise a complaint simply they are saying everything is dispatched correctly so we cannot initiate return. This a really worst service. They never mind about customers. Simply ignoring customers problem

Wrong product delivered no one cares in nykaa...

I ordered biotique bio white advanced fairness face wash of 50 ml but i got really shocked to see the 50 ml tube was almost half...! I m really dissappoint from nykaa... People trust u n u are making them fool...! Want to know the reason that why these things r done...! Please take the issue seriously as we purchase things from hard earned money... U cannot make ir customers fool...

I placed an order for 12 items on april 16, after which i started receiving my order in 4 packages. I received 3 packages which had 1 item in each package & was left with 9 more items to be delivered.

I kept on receiving messages everyday by the courier company that i will receive the package & end of the day, they used to message stating that the executive could not reach me & that they will try to deliver again the next day....

Nyk[protected]
St. Ives skin renewing collagen elastin body lotion
Aveeno daily moisturizing lotion for dry skin
Real techniques foundation brush
Nyk[protected]
The body shop vitamin c glow boosting moisturiser
The body shop strawberry body butter

The orders were placed by mistake and i contacted the team to help me return the product the day it was delivered but they are...

1.Leaked product delivered on 18th October
2. Bill of the product is wrong
3. Tried to contact customer service 3-4 times in 6months but they turn out to be ### none resolved the issue
4. Then one of your executive offers discount voucher/refund equal to amount of the product
Which obviously I declined since done with there attitude.
5.now when I ask for the discount voucher instead of being thankful that a...

I am writing here to get resolution from this fraud!

I am shopped from www.Nykaa.com

Where from my family i have shopped from individual accounts of my family, i have reward points in my account, where this fraud company always did cancellation of my orders and deducted reward points and haven't refunded that points!

So near to total more than 10, 000 worth loss have been estimated!
br...

Pathetic services!
I am a regular customer of nykaa since years, but from last six months every second or third order is either delivered to me in damaged condition or i got the wrong product. I have raised concern everytime about it and they refunded me the money. But recently i again got a wrong delivery and they refuse to return the amount to me saying that since i have raised similar issues in the past they won’t be able to provide...

I am having a worst experience with nkyaa. First, the delivery partner won't call and at the end of the day we get a failed delivery message.
Secondly, all the customer service team keep saying to wait for 24-48 hours, every time we raise a complain.
And the worst part is, it is so difficult to get back the refund. I've got the mail saying that the refund has been initiated in my account on 8th of april 2019. Which will be...

I have purchased 3 items from nykaa on 27th march 2019.
One of them included nivea fresh natural spray 150ml costing around inr 179/-
Order number is nyk[protected]
Fragrance of this deo is totally different from the deo that i bought from the physical stores
This deo bought from nykaa smells like iodoform smell of the hospital.
Fresh natural deo bought from the stores smell far better and like...