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Nykaa.com Complaints & Reviews

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Last updated Mar 15, 2024
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104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel
Mumbai
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400013

Nykaa.com reviews & complaints page 34

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H
Honie Dhugga
from Indore, Madhya Pradesh
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religion discrimination by salesman

Address:Nykaa outlet,Db mall ,Maharana pratap nagar zone 1,bhopal, Bhopal, Madhya Pradesh, 462016

Hi i am from bhopal there is one outlet of nykaa in db mall bhopal they provide very bad service and very rude salesman over there who greet very loudly to their muslim customers and very loudly they say salaam and all whatever dat is.. Is this india or not here all religious are equal and give respect to all the different religions customers. He talk very unprofessionallly
Is this the customer service? Where is the respect? Talking...
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T
Tiina
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

did not send prepaid gift card

I had sent a pre paid gift card via nykaa.com for my friend on 6th March, it hasn't been delivered to her on 11th and not even till now (28th March).I had send emails and tried their customer care no. They keep saying we have escalated this issue to the concerned department.i had requested a cancellation and refund, they say they cannot do it. Its a gift card for 1000 rs and my order no. Is[protected]....
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On 18th of january, i placed an order with nykaa.com. This order comprised of 6 packages, out of which only 5 were delivered.

The week after filing a ticket number in complaint, courier boys started harassing me for 3 continuous days. At first, i believed that nykaa has stellar customer service, and the courier boys were acting on their own accord.

However, on 30th of january, i received a call from 2 nykaa...
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P
Poojamehta
from Mumbai, Maharashtra
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missing product and pathetic customer services

Address:Mumbai City, Maharashtra, 400025

I ordered for 4 items, 2 lipsticks, 1 foundation and 1 mascara. Totalling ₹4153, however upon arrival of the package, the mascara worth ₹300, was missing from the package. I immediately clicked photos of the package, and made up to 7 tickets on their forum. They keep shutting down every ticket as “solved” without really solving the issue. They told me they’re doing investigations and every time the only reply is “we have delivered...
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J
Jessita Laimayum
from Delhi, Delhi
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order not delivered yet status is delivered

Address:New Delhi, Delhi, 110017
Website:www.nykaa.com

I have placed an order from nykaa on 20 march, my order no is nyk-[protected]

I have received a text stating that the order has been delivered; however, i haven't received any order. I called up and spoke to a csa who was useless and not of any help.

I have paid the full amount and being called a liar by the customer service executive whom i spoke to. Please help me resolve this....
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R
RiniRose
from Idukki, Kerala
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perfume

I bought one perfume love her madly from your company.. I just wanted to return it because it's smells like acetone and alcohol. And making me sedative. I have registered for return. Refund was initiated. But no action is taken till now.. Return no: is ret_[protected]. My order number is nyk[protected]. Registered email id is. Registered phone number is [protected]. Please do the needful.....
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A
amj1203
from Chennai, Tamil Nadu
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product goes missing and refund not given

Address:104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel Mumbai India - 400013, Mumbai City, Maharashtra, 560043

I purchased a few products from nykaa on 22nd of feb, and the order god shipped and was out for delivery on 26th feb but it has never reached me. When i checked with nykaa customer care, they said the courier needed additional phone number which i provided but even after that it never reached me. Since the order was prepaid, i claimed for a refund on 2nd of march but these people asked me to hold on for 24-48 hrs for the order to return but...
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K
khan madiha
from Delhi, Delhi
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smokey red maybelline lipstick

Address:filmistan, New Delhi, Delhi, 110006

I got a smokey red maybelline lipstick but i did not get free maybelline compact powder plus golden pouch it showed prior but when i got my product it was only lipstick there it was a very disappointing from nykaa. I was very excited about to purchased the golden pouch. I am not happy only with lipstick i want both the golden pouch and the maybelline compact....
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S
shubhi12.
from Noida, Uttar Pradesh
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missing product no customer assistance

Address:Gurgaon, Haryana

I ordered a product on 8th of march.
i ordered 3 products and recieved only 2 one product was missing.
when i contacted the customer care they just start giving me excuses like we are inestigating your case and till now i have not got any update.
very dissappointing not at all expected from nykaaaa.. horrible..
either refund my amount or ship another product....
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P
Poojas1405
from Unnao, Uttar Pradesh
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nyk-204179499490652

I ordered on 21/2/19, till date didn't received my order. Customer service responding differently every time giving no correct information. Once said order cancelled but next day again got msg that product will be delivered in 24 hrs. Everyday i get a msg that in next 24 hrs you will get your order but till date no delivery. Ther are neither delivering nor refunding. I almost complained 15-18 times via app and call. Please help. Order no...
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N
Nikki21
from Jaipur, Rajasthan
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not delivering my order

Address:Hyderabad, Andhra Pradesh, 500012

[protected]@gmail.com
I ordered on 08/03/2019 and didnt receive my order till now . Daily I get a message it will be delivered but i don't get the products. I already made the payment . They don't even respond customers properly and their courier service blamed on me I was not available. No attempt was made to delivery the order . Action must be taken orelse these apps will take your money and not delivery the parcel....
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H
Heena Asnani
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not received my items

Address:Ahmedabad, Gujarat

On 6th of march i ordered around 5 products from nykaa n they divided it in 2 parcel.. I received one parcel safely with 1product on 8 march n another 4 items when they send it to me i was literally shocked because bill came of complete 4 items parcel was packed beautifully when i opened it there was only 1item inside it after complaining in nykaa they said they will investigate the case n bla bla they will get back to me after 2-3 days n...
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H
Heena Asnani
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products are missing

Address:Ahmedabad, Gujarat

On 6th of March I ordered 4items from nyka n by 9march I received a box n in box there was only a single product rest box was empty and when I call in customer care n chat with them so many days they says we will re open your case and start investigation again like this way they ignored I didn't get my refund back nor any product m literally pissed off by worst customer service .. as they are saying we have dispatched it safely but it didnt...
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K
kumari pallavi
from Rajkot, Gujarat
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order not confirmed but money deducted. refund not received till date.

My name is kumari pallavi nykaa account with my gmail id "[protected]@gmail.com"
I have done a transaction on 14-feb-2019 of amount rs.2319 using upi payment and money got deducted but order was not successful at nykaa. Bank of baroda and bhim both have confirmed that they have successfully made the transaction and have not received and refund from nykaa.
Hence nykaa has to initiate the refund.
Transaction details...
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S
SANJAY TALWAR
Feb 15, 2022
This thread was updated on Feb 15, 2022
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received empty box complete amount given

Address:House no 633 First floor Sec 31 Gurgaon, Gurgaon, Haryana, 122001

My order no is[protected] i order cosmetics from nyka on 13th feb and received box on 15th feb but when i opened what i found completely empty box with a bill. Now after so many mails and calls what i come to know that we are lying are we people mad. I am not understanding why we will lie to you, you are trying to cheat me and boosting your unethical revenue by delivering the empty boxes to your consumers. Since 25 days i m literally...
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I ordered a perfume from nykaa and they gave me a fake product and i created return but they are not accepting the return request and making me fool here.. My money totally looted by the nykaa and i want nykaa to take this product and refund the money i paid. I'm helpless here. I want a immediate solution from nykaa and i want them to refund the money back.

My registered contact number : [protected]...
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A
Anjali diptimayee
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paid the amount product not received

I have ordered from nykaa on 27 feb.in nykaa app on 03 march 2019 it's showing already product delivered but i have not received my product till for which i have already paid rs1046.
So many times i have complain to nykaa customer care but they are not providing the right solution and not ready to refund my money only they are giving only the excuses like wait for this many hours.
They have sended me one proof of delivery but...
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K
kanak negi
from New Delhi, Delhi
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order was cancelled but the money was not refunded

Address:Dehradun, Uttarakhand

I have ordered 2 products costing rs.577 on 10 dec 2018 having order id #[protected] but due to some reasons i have to cancel that order, so i told the delivery boy that i don't want the product anymore and want my money refunded. But 2 days later i got a message from the company saying that my product has delivered, but there was no product. And from then, i have called many times in these 2 months in nykaa customer care to get my money refunded,...
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R
Radhika0703
from Mumbai, Maharashtra
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fake schwarzkopf million gloss conditioner received

Address:Lower Parel, Mumbai City, Maharashtra

I ordered a 400 ml schwarzkopf million gloss conditioner from nykaa for 399 rs.
My order id is nyk[protected]
When i first opened the bottle, its consistency is like a toothpaste... I doubted if it was a real conditioner... Nevertheless i went on to use it on my hair... After 1st use itself my hair became extremely rough... It clearly a fake product and i want to return it...
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P
pawan1975
from Hyderabad, Telangana
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received unpacked or duplicate item

Address:Secunderabad, 500017

I have received wrong item and it's unpacked that is duplicate item i don't know but nothing mention item name expire and nothing and it's totally different colour
I have made complain and i share the item details by mail but now they are not accepting my return request telling to me it's used item, i told lot of time its not used i got it that only without packing and different colour but they are not listing at all its not a big...
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