Nykaa.com Complaints & Reviews

I had ordered a huda beauty matte lipstick from nykaa, they didn't even provide luxury box, and there was no polythene coated sheath, the packed was so much scratched and the lipstick was also, didn't feel anything like new, it felt old dirty and used, the bottom of the item has a sticker which has information about the item which looks nothing like the original, the lip symbol (Which is supposed to be as originally) is missing instead there is something else, very clever nykaa buglers selling cheap duplicate items and not even helping on return, my 1650 rs gone in waste, but i will not leave you untill i get justice

Order no. Nyk[protected]

Hello team,

I had recieved a damaged product from nykaa and i raised a concern with nykaa. They rejected the return and told to contact the brand, when i contacted the brand for refund, they redirected to nykaa to provide the refund and since then i have been following up with nykaa to raise a return request and process my refund. But they are just tireing me out so that i give up and forget about my money. They are only making false promises and nobody is helping.

Can somebody please look into this, i have been raising this issue since 2 weeks now and talked to a number of agents, but my issue is still not resolved. I am really disppointed in nykaa customer service, i have to daily call and ask if there is any progress, the agent always says that the team will get back but i neither recieve a call nor mail. I don't know whom to escalate this, there is no proper escalation matrix as well, i regret shopping on nykaa, i have never experienced such a horrible and frustrating customer service.

Regards,
Priya bhandarkar

I ordered loreal sensibalance worth rs635 and received an old, ugly, damaged and dirty bottle worth rs. 575. Where as i paid 635 for this bottle. Dont cheat your customers with fake products.
I want a refund so that i can place another order or replacement.
I raised return request with resolution yet. And pausing the sla stating i haven't provided docs. I have sent all relevant documents. I am going impatient and pissed off

I am purchasing loreal foundation in sale.after complete the sale Nykaa cancel my order.they said they refund my money 499/-.not 500/- and they don't respond properly.see how cheap Nykaa is.They stole my product from my cart.Its actual price is 1200/-.I want my product or 1200/-.Please help me.i want justice.middle class people waiting for sale and buy.but this Nykaa stole my product, cheats the poor customers.Because they didn't cancel the rich persons orders.Please I want 1200/- or product.Need JUSTICE

29th March flat 500 sale running in loreal.i ordered.but two days nykaa doesn't react on my order.after two days they cancel my order.they said sorry the stock is out.then why are they take my money.they doesn't respond properly.i bought it for 500.actual price is 1200/-.they loss 700/- because only they stole my product from me.DISGUSTING nykaa cheats the poor customers undoubtedly.

I have recently purchased Bronson facial cleanser from nykaa which is not working and so I complained to nykaa about it. And they refused to exchange or refund the amount and had asked to call and report to Bronson customer care which I did but there was no response from their end.
When I informed this to nykaa executive she refused to take any action against them.worst site fooling customers

I have order a jockey capri on 25/03/2019. The product didn’t fit me and am asking to exchange the product but they are denying for the same. I want the refund now. I don't want any exchange now. Kindly refund asap. On the nyka page there was nowhere mentioned that these products are not returnable. I want my money back.
Kindly find the attached screenshots no where mentioned that these products are non returnable. I need immediate solution.

My order number# nyk[protected]

I have placed an order for the above mentioned order number on march 14th and i still have not received my order.

I sent an e mail to [protected]@nykaa.com and i always get disgusting automated mail.

Yesterday i had called customer care number and they informed that by 24 hours my product will be delivered but now i see the status has product returned.

When i have not received the product, how can i even return.

Nykaa is such a disgusting and horrible and you never care for your customers.

The product i tried at the nykaa store felt rich and the product didn't smudge or move even after 8 hours, the package was sturdier too. The one i received is cheap plastic and colour smudged in just 1/2 an hour which is a shame considering we pay such a hefty sum of 700 rs for a lipstick, the least we expect from the brand is atleast providing good products from their brand atleast. This is so disappointing, i never believed when i saw videos and people telling me nykaa deals with fake products, but now i am completely convinced of their malicious company. Very bad from a reputable company like this.

I have bought the loreal paris superliner black lacquer for rs 675 after the discounted price on nykaa, original product price was shown rs 900. Now i have checked other websites and on nykaa too, the original product price is rs 600 only. They are cheating their customers with incorrect price of the item. Don't go for their sale trap for customers, they first show the higher incorrect price and show the discounted more than actual price of the product. Please don't do shopping from nykaa, they are not genuine.

Hi i am from bhopal there is one outlet of nykaa in db mall bhopal they provide very bad service and very rude salesman over there who greet very loudly to their muslim customers and very loudly they say salaam and all whatever dat is.. Is this india or not here all religious are equal and give respect to all the different religions customers. He talk very unprofessionallly
Is this the customer service? Where is the respect? Talking to female customers should b manner full. I hope you do something regarding this discrimination. Why we say we are indians if they still behave like other neighbor country if they want to do these things so better they leave india and go to dat country from where they belong.
Sent from my iphone

I had sent a pre paid gift card via nykaa.com for my friend on 6th March, it hasn't been delivered to her on 11th and not even till now (28th March).I had send emails and tried their customer care no. They keep saying we have escalated this issue to the concerned department.i had requested a cancellation and refund, they say they cannot do it. Its a gift card for 1000 rs and my order no. Is[protected].

On 18th of january, i placed an order with nykaa.com. This order comprised of 6 packages, out of which only 5 were delivered.

The week after filing a ticket number in complaint, courier boys started harassing me for 3 continuous days. At first, i believed that nykaa has stellar customer service, and the courier boys were acting on their own accord.

However, on 30th of january, i received a call from 2 nykaa "logistics" team members telling me that the courier boy is waiting outside with a package.in reality, a couple minutes before this phone call from 2 different nykaa executives, i had to ask the security gateman of my building to escort the courier boys downstairs. I also immediately wrote an email to update my ticket about the experience.

This is outright wrong! Nykaa cannot outright lie to its customers or propagate this harassing by courier services.

It leaves a very bad taste in the mouth.

Using reputable courier services is a much better alternative.

I ordered for 4 items, 2 lipsticks, 1 foundation and 1 mascara. Totalling ₹4153, however upon arrival of the package, the mascara worth ₹300, was missing from the package. I immediately clicked photos of the package, and made up to 7 tickets on their forum. They keep shutting down every ticket as “solved” without really solving the issue. They told me they’re doing investigations and every time the only reply is “we have delivered correctly.” now, i am helpless because there is no forum to contact except their incapable customer service. ₹300 seems like a joke to them. They won’t even share the cctv footage of where my package got packed! I don’t know what to do in this case. I just want my mascara or a refund.

I have placed an order from nykaa on 20 march, my order no is nyk-[protected]

I have received a text stating that the order has been delivered; however, i haven't received any order. I called up and spoke to a csa who was useless and not of any help.

I have paid the full amount and being called a liar by the customer service executive whom i spoke to. Please help me resolve this.

I bought one perfume love her madly from your company.. I just wanted to return it because it's smells like acetone and alcohol. And making me sedative. I have registered for return. Refund was initiated. But no action is taken till now.. Return no: is ret_[protected]. My order number is nyk[protected]. Registered email id is. Registered phone number is [protected]. Please do the needful..

I got a smokey red maybelline lipstick but i did not get free maybelline compact powder plus golden pouch it showed prior but when i got my product it was only lipstick there it was a very disappointing from nykaa. I was very excited about to purchased the golden pouch. I am not happy only with lipstick i want both the golden pouch and the maybelline compact.

I ordered a product on 8th of march.
i ordered 3 products and recieved only 2 one product was missing.
when i contacted the customer care they just start giving me excuses like we are inestigating your case and till now i have not got any update.
very dissappointing not at all expected from nykaaaa.. horrible..
either refund my amount or ship another product.

I ordered on 21/2/19, till date didn't received my order. Customer service responding differently every time giving no correct information. Once said order cancelled but next day again got msg that product will be delivered in 24 hrs. Everyday i get a msg that in next 24 hrs you will get your order but till date no delivery. Ther are neither delivering nor refunding. I almost complained 15-18 times via app and call. Please help. Order no nyk-[protected]. It's on a nykaa.com app

[protected]@gmail.com
I ordered on 08/03/2019 and didnt receive my order till now . Daily I get a message it will be delivered but i don't get the products. I already made the payment . They don't even respond customers properly and their courier service blamed on me I was not available. No attempt was made to delivery the order . Action must be taken orelse these apps will take your money and not delivery the parcel.