Nykaa.com Complaints & Reviews

My order was supposed to arrive between 27th and 28th January which was a second delay from Nykaa as the due date was 25th January. Their customer care is absolutely diplorable for they have been making me contact their unhelpful staff for the last 3 days with no results from their end. It is 29th January and they never bothered to send me any kind of notification of delay since the due date. The order which was placed on 19th of January itself has been given zero importance from Nykaa for they make customer waste time chasing behind them and shamelessly repeat poor lip service without taking any swift action. The first delay was conveyed to me at the very last minute on the due date of arrival ie, 25th Jan, wherein they tried to blame the customer for some pincode error which is something that shouldve been brought to customer notice beforehand. I demand compensation from this unsatisfactory shopping service for harassing a regular customer and failing to abide by their own policies.

I ordered my holy grail hair oil kama bringadi, which i have using since forever from nykaa during their sale period. I ordered two bottle since it was on discount and i regularly use this product.
While unsealing the bottle i felt the oil was not the same in terms of smell (Original kama bringadi hair oil has a very strong herbal smell) color and consistency. I already had an original kama hair oil purchased from offline store to i could see the difference clearly.
My nykaa order number is nyk[protected].
And now on contacting the customer care they are telling me that the return can only be accepted in 5 business days.

So do they expect us to buy the products and then check their quality?
Why me as a customer purchasing a product like hair oil would check its quality purchased from nykaa?

I need refund for my purchase

I had ordered items worth more than rupees 4, 500 (Prepaid) on 3rd january and still haven't recieved the package. I call them almost everyday and every single day they promise me the delivery would arrive the next day. They have no sense of responsibility, when we our purchasing from their website, we assume that it is their responsibility to ensue we have received the package, but to no avail. None of the customer support has the courtesy to contact us and inform us regarding the status of delivery. Useless company and would never order from here again.

I ordered a face serum on 14.12.2018 but haven't received the product till date after numerous calls made to the customer care nothing has been done so far every time they have assured me that my order will be delivered to me within 24-48hrs but no action has been taken this is highly irresponsible of nykaa team and because of which i have face lot of inconvenience this is a very bitter experience and i would recommend to not to trust the nykaa team . i have suffered a lot because of them horrible experience

I placed an order via debit card worth 2700 rupees and you give absolutely no notifications about the order through any medium. Are you even going to deliver the product?? Or just keep the money and go? I need complete notifications about the product on this number [protected] or my email it wouldn't take m long to file a complaint in the district forum and you penalised.

I had ordered some items on 13 december 2018 but i wanted to cancel one item from my order, so i spoke to them but they told me not to accept the order at the time of delivery. I did the same but they have not refunded the amount. I had mailed them but they said they have initiated the refund on 27.12.2018 and will reflect in account within 7 days. But now its more than 15 days the amount has been not credited. My order no is nyk[protected]. Hope you look into the matter at the earliest...

I ordered from nykaa st botanica rosehip oil (Nyk[protected] i took long for them to first dispatch it customer service first told me it was out of stock then when it came to me seal was broken and by looking at it u can see that they have packed it with broken box and cap loosely tightened only then i raised a ticket with them asking for replacement then they raised a return request for refund only i mailed then back but then they replied that it was not available for replacement when i chat with them they tell me that they raised return request with my permission and they can't help it.. I am trying to tell those customer service ppl that i don't want refund but they don't care.. Worst experience ever and m n never gonna order frm then again

I have shopped from nykaa before but never faced such horrible service. My order was dispatched and sitting at the courier company for the last 20 days. Nykaa's customer service is horrible. I sent 5 email complaints and everytime they sent back an email template with no resolution. There is no way to escalate your issues. The courier company wow express keeps lying every time i call them. So i am stuck. Being such a big company with such pathetic customer service is sure to cause their downfall.

I ordered night pants and due to size issues and thin quality material i requested for returning the products. They kept on rejecting and when i called and spoke to them they told me post the pictures through mail or nykaa app and i mailed and sent the pictures in their app. There was no response and i called them for inquiry they said the same thing. I mailed nearly10 times and no response at all. They are passing the days just like that so that they can refuse to do so after the provided days. I have only 3 days left to return the product please help me get the products returned and get my money refunded. Nykaa is a fraud and does not value tge customers and their hard earned money. They just want to make their profit by cheating to customers.

I placed my order on ist january and they promised to send the product between 5-6 january and i have got one already but the rest are still not being delivered... I need to know abt it so that i can arrange something else.. Please deliver the products quickly or i hve to order it from somewhere cause i need it badly...
Order no-nyk[protected]
Courier - ecomexpress who is not even bothering to update the status of tracking
Awb#[protected]

I ordered 4 products from nykaa but only 2 product was delivered and other 2 was returned about 2 weeks ago. I cannot even see the return status. Even the product was not returned by me. I dont know how it was returned. Even it was returned it is the companies responsiblity to refund the amount. It is very dissappointing. Help centre is of no use.

I have ordered 2 items on nykaa on 5th jan. But they are not returned by thier courier partner as they were damaged. The order is prepaid. When i am asking the customer care to initiate my refund request they are saying it will be initiated only after it reaches their hub. Why this should happen? Its already showing them that product is returned without any attempt to deliver still they are not initiating the refund request. I want my amount refunded asap.

I was ordered nykaa makeup kit handling box but it was too small for carrying anything in it. When i called to the customer care they refused my request of return. When i called them lot they told we will initiate return process and your product will be pickup within 5 to 6 working days. So think they will pick up.. Now its 8 day i didn't receive any return from nykaa and no one came for pick up. Within two days if they will not came for pick up go the police station to file a complaint against them because i have all call recording which is interacted with customer care.

Facing extreme unprofessional behaviour...from nykaa ...my order nono.Nyk[protected] .i have been delivered a wrong product.after calling up customer care they first refused to accept it as wrong product...but after sharing screen shot ...now they are just not ready to replace my product.on top of it..their customer service person..are continuously giving wrong commitments and telling me that order will be picked up within 24hrs.Now again when i called today some1 else is telling me that ...it will take more 4 days for a resolition.meaning that mr Adript who told me b4 that order will be picked up had been giving lies.I have still now not recived ne response regardin the same.
Need immediate resolition and replacement of wrong order delivered!!

Order number nyk[protected]. I received a damaged product, drafted a complaint and order got picked up for return, i received an email stating the coupon will get active within 24 hours and it's been more than 24 hours but the coupon is still not active and i have logged in and out.. Tried everything but it's not working. I'm really disappointed, this is how you great your customers, you are just troubling me for my own money, firstly you send me a damaged product and now you are mentally harassing me like this. What kind of customer service is this. And look at your customer service you are not even reading my messages you keep forwarding the same message, i said order has been picked up and in reply you said please keep the product ready we will collect it, seriously. I want my refund asap. It's been 4 days since you picked up the order, nykaa coupon is suppose to be fast and easy and it's taking longer than a bank transfer, give me back my money. Worst customer service ever.

I had requested for return of my loreal rich matte lipstick (Glamour fuschia). It had been picked up on 13th dec but still there is no update on my nyka account. I had tried contacting them through chat centre. But no help.. Please see into this matter. I want my refund as soon as possible.. Help me in getting that otherwise i will have to take some strict action.

I have ordered a wella enrich mask 12 dayz back and i hve not yet received rhey have not made any delivery attempt too they used to call n inform tat the product vil b delivered tmmrw and they never delivered yet and it is tottaly waste of hvng the nykaa app because they dnt have the customer care number nor any complaint box nor a proper response from the chat of the nykaa i dint know wat to do i had to google it for registering a complaint nykaa service is not good

I ordered a kaya moisturizer which was supposed to be delivered (as stated by the company) 19th Dec. The delivery agent neither called me up nor answered my call and rescheduled the delivery to 20th Dec. The same thing happened on 20th Dec and 21st Dec. Spoke to the company customer care, and they say "we are not responsible and delivery is done by the third party". I asked to speak with a senior representative and was told to receive a call back from him as none were available at that time.
I haven't received any response from anyone so far.

Pathetic services.

It is a medicated moisturizer which was urgent to me and hence I opted for online delivery, and they have only wasted my time and energy on this.

This is my first time ordering from nykaa and I'm complete disappointed at their delivery service plus their customer care services. By far this is my worst online shopping experience. I had order 2 items on 12-12-18. The approximate time of delivery was 17-12-18. But they have been postponing every single day without mentioning an appropriate reason for doing so . I even called up the shadow fax's support (the delivery company) and they assured that I will receive my order in 20-12-18. But I received absolutely no message regarding the delivery on 20th. I would definitely not recommend anyone to buy from nykaa especially because of their ignorance.

This is to bring to your notice some of the major issues i have faced with nykaa products. I am assuming you are not partnering in these corrupt and malign practices and such things have accidentally happened behind your back - and so, i am hoping you will do the right thing by taking these products back and investigating the leaks in your system.

I recently started purchasing from nykaa, till now, i have bought over 100+ products of skin care and cosmetics for my family for myntra and not even a single time i faced such issues o[censored]nsealed or used products being delivered. Out of the 3 orders that i have placed with nykaa so far, 2 had very visible tampering issues. It has created a very bad impression of your business to me and there are lot other people highlighting such issues on all platforms. A skin care and cosmetics company with such huge quality issues can never survive whatever way you try to patch it with your marketing gimmicks and discounts.

Let me come to specifics now.

1. Order #[protected]
Lotus herbals youthrx
I've attached a picture of what was delivered to me, it speaks for itself

2.
Innisfree green tea seed essence-in-lotion
The product was delivered without any seal (The same product bought from myntra came with a proper product seal, even the trial kit had a great seal on each and every mini product that was delivered). The product quantity is a quarter less than what i purchase from myntra. And of course, the items in the free trial kit delivered along with it are all without seal, lotion is almost depleted.

3. Order #[protected]
No seal on loreal paris revitalift milky foam.

All i can say is with such issues in my initial purchases, i have lost all trust in nykaa. I wish to return all products purchased as i dont want to trouble my very sensitive skin by using products delivered from a poorly managed or unconcerned business line. I request you to refund all my hard-earned money back, of-course you cant give back the precious time i've spent on follow-ups and writing complain mails.

Hoping for an ethical and professional response from nykaa