Nykaa.com Complaints & Reviews

I have shopped from nykaa before but never faced such horrible service. My order was dispatched and sitting at the courier company for the last 20 days. Nykaa's customer service is horrible. I sent 5 email complaints and everytime they sent back an email template with no resolution. There is no way to escalate your issues. The courier company wow express keeps lying every time i call them. So i am stuck. Being such a big company with such pathetic customer service is sure to cause their downfall.

I ordered night pants and due to size issues and thin quality material i requested for returning the products. They kept on rejecting and when i called and spoke to them they told me post the pictures through mail or nykaa app and i mailed and sent the pictures in their app. There was no response and i called them for inquiry they said the same thing. I mailed nearly10 times and no response at all. They are passing the days just like that so that they can refuse to do so after the provided days. I have only 3 days left to return the product please help me get the products returned and get my money refunded. Nykaa is a fraud and does not value tge customers and their hard earned money. They just want to make their profit by cheating to customers.

Nykaa is such a fraud company. My order nyk[protected] contained two items. One of them being fiama di wills lemongrass and seaweed soap pack of 4 worth rs. 286. The order was supposed to be delivered by their delhi based courier partner wow express which took 8 days to deliver the product after several complaints made to the nykaa care. When the order was delivered i was shocked to see that they delivered me fiama di wills lemongrass...

I placed my order on ist january and they promised to send the product between 5-6 january and i have got one already but the rest are still not being delivered... I need to know abt it so that i can arrange something else.. Please deliver the products quickly or i hve to order it from somewhere cause i need it badly...
Order no-nyk[protected]
Courier - ecomexpress who is not even bothering to update the status of tracking
Awb#[protected]

I ordered 4 products from nykaa but only 2 product was delivered and other 2 was returned about 2 weeks ago. I cannot even see the return status. Even the product was not returned by me. I dont know how it was returned. Even it was returned it is the companies responsiblity to refund the amount. It is very dissappointing. Help centre is of no use.

I have ordered 2 items on nykaa on 5th jan. But they are not returned by thier courier partner as they were damaged. The order is prepaid. When i am asking the customer care to initiate my refund request they are saying it will be initiated only after it reaches their hub. Why this should happen? Its already showing them that product is returned without any attempt to deliver still they are not initiating the refund request. I want my amount refunded asap.

I was ordered nykaa makeup kit handling box but it was too small for carrying anything in it. When i called to the customer care they refused my request of return. When i called them lot they told we will initiate return process and your product will be pickup within 5 to 6 working days. So think they will pick up.. Now its 8 day i didn't receive any return from nykaa and no one came for pick up. Within two days if they will not came for pick up go the police station to file a complaint against them because i have all call recording which is interacted with customer care.

Facing extreme unprofessional behaviour...from nykaa ...my order nono.Nyk[protected] .i have been delivered a wrong product.after calling up customer care they first refused to accept it as wrong product...but after sharing screen shot ...now they are just not ready to replace my product.on top of it..their customer service person..are continuously giving wrong commitments and telling me that order will be picked up within 24hrs.Now again when i called today some1 else is telling me that ...it will take more 4 days for a resolition.meaning that mr Adript who told me b4 that order will be picked up had been giving lies.I have still now not recived ne response regardin the same.
Need immediate resolition and replacement of wrong order delivered!!

Order number nyk[protected]. I received a damaged product, drafted a complaint and order got picked up for return, i received an email stating the coupon will get active within 24 hours and it's been more than 24 hours but the coupon is still not active and i have logged in and out.. Tried everything but it's not working. I'm really disappointed, this is how you great your customers, you are just troubling me for my own money, firstly you send me a damaged product and now you are mentally harassing me like this. What kind of customer service is this. And look at your customer service you are not even reading my messages you keep forwarding the same message, i said order has been picked up and in reply you said please keep the product ready we will collect it, seriously. I want my refund asap. It's been 4 days since you picked up the order, nykaa coupon is suppose to be fast and easy and it's taking longer than a bank transfer, give me back my money. Worst customer service ever.

I had requested for return of my loreal rich matte lipstick (Glamour fuschia). It had been picked up on 13th dec but still there is no update on my nyka account. I had tried contacting them through chat centre. But no help.. Please see into this matter. I want my refund as soon as possible.. Help me in getting that otherwise i will have to take some strict action.

I have ordered a wella enrich mask 12 dayz back and i hve not yet received rhey have not made any delivery attempt too they used to call n inform tat the product vil b delivered tmmrw and they never delivered yet and it is tottaly waste of hvng the nykaa app because they dnt have the customer care number nor any complaint box nor a proper response from the chat of the nykaa i dint know wat to do i had to google it for registering a complaint nykaa service is not good

I ordered a kaya moisturizer which was supposed to be delivered (as stated by the company) 19th Dec. The delivery agent neither called me up nor answered my call and rescheduled the delivery to 20th Dec. The same thing happened on 20th Dec and 21st Dec. Spoke to the company customer care, and they say "we are not responsible and delivery is done by the third party". I asked to speak with a senior representative and was told to receive a call back from him as none were available at that time.
I haven't received any response from anyone so far.

Pathetic services.

It is a medicated moisturizer which was urgent to me and hence I opted for online delivery, and they have only wasted my time and energy on this.

This is my first time ordering from nykaa and I'm complete disappointed at their delivery service plus their customer care services. By far this is my worst online shopping experience. I had order 2 items on 12-12-18. The approximate time of delivery was 17-12-18. But they have been postponing every single day without mentioning an appropriate reason for doing so . I even called up the shadow fax's support (the delivery company) and they assured that I will receive my order in 20-12-18. But I received absolutely no message regarding the delivery on 20th. I would definitely not recommend anyone to buy from nykaa especially because of their ignorance.

This is to bring to your notice some of the major issues i have faced with nykaa products. I am assuming you are not partnering in these corrupt and malign practices and such things have accidentally happened behind your back - and so, i am hoping you will do the right thing by taking these products back and investigating the leaks in your system.

I recently started purchasing from nykaa, till now, i have bought over 100+ products of skin care and cosmetics for my family for myntra and not even a single time i faced such issues o[censored]nsealed or used products being delivered. Out of the 3 orders that i have placed with nykaa so far, 2 had very visible tampering issues. It has created a very bad impression of your business to me and there are lot other people highlighting such issues on all platforms. A skin care and cosmetics company with such huge quality issues can never survive whatever way you try to patch it with your marketing gimmicks and discounts.

Let me come to specifics now.

1. Order #[protected]
Lotus herbals youthrx
I've attached a picture of what was delivered to me, it speaks for itself

2.
Innisfree green tea seed essence-in-lotion
The product was delivered without any seal (The same product bought from myntra came with a proper product seal, even the trial kit had a great seal on each and every mini product that was delivered). The product quantity is a quarter less than what i purchase from myntra. And of course, the items in the free trial kit delivered along with it are all without seal, lotion is almost depleted.

3. Order #[protected]
No seal on loreal paris revitalift milky foam.

All i can say is with such issues in my initial purchases, i have lost all trust in nykaa. I wish to return all products purchased as i dont want to trouble my very sensitive skin by using products delivered from a poorly managed or unconcerned business line. I request you to refund all my hard-earned money back, of-course you cant give back the precious time i've spent on follow-ups and writing complain mails.

Hoping for an ethical and professional response from nykaa

Product name-biotique diamond facial kit
Order id - #nyk[protected]
Via ecomexpress
Awb #[protected]
I have ordered biotique diamond facial kit on 15th dec 2018. On 18th december a massage was sent to me that it is going to deliver today. But it was not delivered.in nykaa app it is showing that order is already delivered but i did not received any percel. I have made a complaint on ecomexpress. Kindly find my percel and make it deliver to me as soon as possible.

I have ordered face shop brightening lotion on nykaa. But the i have got the package without the product. I have raised a complaint against it. But they are telling that all products are dispatched. I have got only the products in free with it. And the product price is 1690 rupees. I have emailed to nykaa support but they are not responding. Please i want solution for this missing product of mine

I ordered the brazilian wax on november 12, 2018 which was returned and picked up on november 14. Since then, they say refund has been initiated. I follow up every week and i haven’t received my refund as yet. Crappy and # customer service. Bunch of crooks sitting there and every week they come up with an excuse with the ifsc code or something.

Nykaa customer service is worst. They dont deliver my product and manipulate me a no. Of times. I have ordered on 23 november 2018 and my order is prepaid. I have paid through nykaa wallet. I dont want shopping from nykaa again. Beacuse they donot resolve issues of customer. I want that either product deliver to me or my refund will be initiated in my bank account not in nykaa wallet.

I ordered a night dress set in nykaa.com, but it was so cheap, transparent and damaged, there is return within 15days i initiated the return immediately after getting delivered but they rejected it, i called customer care many times they asked me to send the snapshots of the product i sent nearly 10mails but their response is same, it is waste of my money the same product but the colour variation bought from another website as the size is variable they accepted the return but this nykaa.com was a fraud they mentioned clearly that it can be returned but now they are changing the word, please help me resolve this issue as soon as possible because after 1week they ll tell like 15days was completed as per rules so now they are just passing the days.

Hi. I love nykaa products and i would love to be your regular customer. But my order is never delivered nor i am informed about it by the delivery people, infact they returned it without my knowledge. I think you should change the courier service. I have heard lots of complaints about blue dart in aizawl. They are lazy, rude and make no effort in delivering the orders. Orders are returned after 2/3 weeks without any contact. Due to the courier service i now hesitate to order things from you.