Nykaa.com Complaints & Reviews

I had requested for return of my loreal rich matte lipstick (Glamour fuschia). It had been picked up on 13th dec but still there is no update on my nyka account. I had tried contacting them through chat centre. But no help.. Please see into this matter. I want my refund as soon as possible.. Help me in getting that otherwise i will have to take some strict action.

I have ordered a wella enrich mask 12 dayz back and i hve not yet received rhey have not made any delivery attempt too they used to call n inform tat the product vil b delivered tmmrw and they never delivered yet and it is tottaly waste of hvng the nykaa app because they dnt have the customer care number nor any complaint box nor a proper response from the chat of the nykaa i dint know wat to do i had to google it for registering a complaint nykaa service is not good

I ordered a kaya moisturizer which was supposed to be delivered (as stated by the company) 19th Dec. The delivery agent neither called me up nor answered my call and rescheduled the delivery to 20th Dec. The same thing happened on 20th Dec and 21st Dec. Spoke to the company customer care, and they say "we are not responsible and delivery is done by the third party". I asked to speak with a senior representative and was told to receive a call back from him as none were available at that time.
I haven't received any response from anyone so far.

Pathetic services.

It is a medicated moisturizer which was urgent to me and hence I opted for online delivery, and they have only wasted my time and energy on this.

This is my first time ordering from nykaa and I'm complete disappointed at their delivery service plus their customer care services. By far this is my worst online shopping experience. I had order 2 items on 12-12-18. The approximate time of delivery was 17-12-18. But they have been postponing every single day without mentioning an appropriate reason for doing so . I even called up the shadow fax's support (the delivery company) and they assured that I will receive my order in 20-12-18. But I received absolutely no message regarding the delivery on 20th. I would definitely not recommend anyone to buy from nykaa especially because of their ignorance.

This is to bring to your notice some of the major issues i have faced with nykaa products. I am assuming you are not partnering in these corrupt and malign practices and such things have accidentally happened behind your back - and so, i am hoping you will do the right thing by taking these products back and investigating the leaks in your system.

I recently started purchasing from nykaa, till now, i have bought over 100+ products of skin care and cosmetics for my family for myntra and not even a single time i faced such issues o[censored]nsealed or used products being delivered. Out of the 3 orders that i have placed with nykaa so far, 2 had very visible tampering issues. It has created a very bad impression of your business to me and there are lot other people highlighting such issues on all platforms. A skin care and cosmetics company with such huge quality issues can never survive whatever way you try to patch it with your marketing gimmicks and discounts.

Let me come to specifics now.

1. Order #[protected]
Lotus herbals youthrx
I've attached a picture of what was delivered to me, it speaks for itself

2.
Innisfree green tea seed essence-in-lotion
The product was delivered without any seal (The same product bought from myntra came with a proper product seal, even the trial kit had a great seal on each and every mini product that was delivered). The product quantity is a quarter less than what i purchase from myntra. And of course, the items in the free trial kit delivered along with it are all without seal, lotion is almost depleted.

3. Order #[protected]
No seal on loreal paris revitalift milky foam.

All i can say is with such issues in my initial purchases, i have lost all trust in nykaa. I wish to return all products purchased as i dont want to trouble my very sensitive skin by using products delivered from a poorly managed or unconcerned business line. I request you to refund all my hard-earned money back, of-course you cant give back the precious time i've spent on follow-ups and writing complain mails.

Hoping for an ethical and professional response from nykaa

Product name-biotique diamond facial kit
Order id - #nyk[protected]
Via ecomexpress
Awb #[protected]
I have ordered biotique diamond facial kit on 15th dec 2018. On 18th december a massage was sent to me that it is going to deliver today. But it was not delivered.in nykaa app it is showing that order is already delivered but i did not received any percel. I have made a complaint on ecomexpress. Kindly find my percel and make it deliver to me as soon as possible.

I have ordered face shop brightening lotion on nykaa. But the i have got the package without the product. I have raised a complaint against it. But they are telling that all products are dispatched. I have got only the products in free with it. And the product price is 1690 rupees. I have emailed to nykaa support but they are not responding. Please i want solution for this missing product of mine

I ordered the brazilian wax on november 12, 2018 which was returned and picked up on november 14. Since then, they say refund has been initiated. I follow up every week and i haven’t received my refund as yet. Crappy and # customer service. Bunch of crooks sitting there and every week they come up with an excuse with the ifsc code or something.

Nykaa customer service is worst. They dont deliver my product and manipulate me a no. Of times. I have ordered on 23 november 2018 and my order is prepaid. I have paid through nykaa wallet. I dont want shopping from nykaa again. Beacuse they donot resolve issues of customer. I want that either product deliver to me or my refund will be initiated in my bank account not in nykaa wallet.

I ordered a night dress set in nykaa.com, but it was so cheap, transparent and damaged, there is return within 15days i initiated the return immediately after getting delivered but they rejected it, i called customer care many times they asked me to send the snapshots of the product i sent nearly 10mails but their response is same, it is waste of my money the same product but the colour variation bought from another website as the size is variable they accepted the return but this nykaa.com was a fraud they mentioned clearly that it can be returned but now they are changing the word, please help me resolve this issue as soon as possible because after 1week they ll tell like 15days was completed as per rules so now they are just passing the days.

Hi. I love nykaa products and i would love to be your regular customer. But my order is never delivered nor i am informed about it by the delivery people, infact they returned it without my knowledge. I think you should change the courier service. I have heard lots of complaints about blue dart in aizawl. They are lazy, rude and make no effort in delivering the orders. Orders are returned after 2/3 weeks without any contact. Due to the courier service i now hesitate to order things from you.

Dear Nyakka,

I have ordered 4 Products, order #NYK[protected]. But, delivered products are not genuine/authentic.
As same Lakme products, using by me more than 2 years, I have previously purchased from Lakme store and health & Glow Mumbai.

This is my first experience with Nyakka, and not happy with Quality. Also, If you wish please send your quality person, I will show him the difference between the products.

So, request you to please refund the amount. If have any question, Please contact me below number.

Regards,
Nikhil Satpute.
[protected].

I bought a product of nightdress set through nykaa.com, after getting, it was a very cheap quality i have seen ever so i requested refund but they rejected it, even in any other online shopping websites there will be return and refund for that product, i called customer care so many times, they ll be telling that send ur problem through mail, after sending they'll immediately reply me as it cannot be processed it was rejected, i'm fed with this, please help me to get my refund back

I didn't not receive the nykaa order for the below details.

Order # nyk[protected]

Courier name:ecomexpress

Awb #[protected]

Product name:lakme 9 to 5 long wear nail color - lime treat

The system is showing delivered (For this product only) but in actual nothing is delivered. I have order so many products from nykaa but not faced such issues. Please refund my amount.
Please reach out to me for any details:
[protected]

Recently i placed an order for rs 6000/- from nykaa. Products which i recieved like lakmé face wash, lux body wash, engage deo are completely fake products. By looking into the tilted print packaging anyone can tell. I also recieved product from the body shop, the face shop i am not able to find it if they are genuine or not as packaging is not complete one, spatula is missing. Expiry dates is for 3 years. Normally it is for 2 years. I have purchased a lot of things from nykaa in past and used to trust on the products being genuine. I don’t understand why they have started cheating on customers. And yes i have not recieved a product yet for which i did multiple follow up with their customer service on email chat and phone. But no response from them. Pathetic customer service.

Ordered 6 items on 18/11/2018 and paid the amount of 1582, i got a messages from bluedart on 22/11/2018 &23/11/2018but now it is 2/12/2018 still now i don't get the product. I want my order now, or else return my money back. Is this way to treat the customer after paying the amount there's no sign of delivering the products. I want my problems to be solved as soon as possible. Its very frustrating and very disappointed and moreover it's second purchase

Order number nyk[protected]

I ordered a lipstick for 199 inr and ducray shampoo for 375 inr. The color of the lipstick didn't match with what these guys showed online so i placed a return and refund which i received luckily however, the refund for shampoo is still pending. I cancelled the order for shampoo by calling them due to your unprofessional service.

I called and emailed their customer service so many times and all they ask me is to wait every 24 to 48hrs.

I need refund of inr 375 and compensation for wasting my time, calling charges and internet charges that i used to contact nykaa.

I have ordered maybelline new york fitme foundation and concealer on 27/11/18 which was to be delivered on 2/12/18 by bluedart but your delivery partner is complaining about the address i have provided and claiming about delivery attempt.
This is not the first time i have ordered something online but yes it's my first time on nykaa. I'm pretty sure that the address i've provided is correct.
I want my product to be delivered to me as soon as possible because it's very urgent for me.
If you can't resolve my issue then i will quit services from you and tell everyone i know to quit your services.

I ordered 3 items on 22/11/18 and paid the amount of 707, i got a messages from blue dart that it will be delivered on 29/11/18 but now it is 1/12/18 still now i don't get the product. I want my order now, or else return my money back. Is this the way to treat the customer after paying the amount there's no sign of delivering the products. I want my problems to be solved as soon as possible. Its very frustrating and very disappointed and moreover its my first purchase in nykaa

On 28th nov i ordered 9 items from nykaa and i paid for rs565.. I received a message on 28th that my product will get delivered on 30th nov which is today... But i received a message from bluedart yesterday (29th nov) my product got delivered but i didn't get any call from delivery boy but when i tracked the order he delivered it to a wrong person... This is so frustrating...