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Nykaa.com Complaints & Reviews

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Updated: Nov 30, 2025
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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 38

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N
Nitu Virk
from Thanesar, Haryana
Dec 14, 2018
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Website: Nykaa.com

Nykaa customer service is worst. They dont deliver my product and manipulate me a no. Of times. I have ordered on 23 november 2018 and my order is prepaid. I have paid through nykaa wallet. I dont want shopping from nykaa again. Beacuse they donot resolve issues of customer. I want that either product deliver to me or my refund will be initiated in my bank account not in nykaa wallet.
Dec 15, 2018
Complaint marked as Resolved 
Finally I received my package today.In Nykaa app, it is showing returned but blue dart finally deliver it.After 22 days, I got it.Nykaa must improve their customer service.This is my last order from nykaa.
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    chakri sarvani
    from Hyderabad, Telangana
    Dec 14, 2018
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    Address: 500090
    Website: Nykaa.com

    I ordered a night dress set in nykaa.com, but it was so cheap, transparent and damaged, there is return within 15days i initiated the return immediately after getting delivered but they rejected it, i called customer care many times they asked me to send the snapshots of the product i sent nearly 10mails but their response is same, it is waste of my money the same product but the colour variation bought from another website as the size is variable they accepted the return but this nykaa.com was a fraud they mentioned clearly that it can be returned but now they are changing the word, please help me resolve this issue as soon as possible because after 1week they ll tell like 15days was completed as per rules so now they are just passing the days.
    +2 photos
    Dec 29, 2018
    Complaint marked as Resolved 
    It took long time but they resolved it after many mails, calls and complaint in the consumer forum,
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      Mamuani Chhangte
      from Guwahati, Assam
      Dec 14, 2018
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      Address: Aizawl, Mizoram, 796012

      Hi. I love nykaa products and i would love to be your regular customer. But my order is never delivered nor i am informed about it by the delivery people, infact they returned it without my knowledge. I think you should change the courier service. I have heard lots of complaints about blue dart in aizawl. They are lazy, rude and make no effort in delivering the orders. Orders are returned after 2/3 weeks without any contact. Due to the courier service i now hesitate to order things from you.
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        N
        nikhilvs
        from Mumbai, Maharashtra
        Dec 13, 2018
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        Address: Thane, Maharashtra, 400615

        Dear Nyakka,

        I have ordered 4 Products, order #NYK[protected]. But, delivered products are not genuine/authentic.
        As same Lakme products, using by me more than 2 years, I have previously purchased from Lakme store and health & Glow Mumbai.

        This is my first experience with Nyakka, and not happy with Quality. Also, If you wish please send your quality person, I will show him the difference between the products.

        So, request you to please refund the amount. If have any question, Please contact me below number.

        Regards,
        Nikhil Satpute.
        [protected].
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          C
          chakri sarvani
          from Hyderabad, Telangana
          Dec 11, 2018
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          Address: Hyderabad, Andhra Pradesh, 500090

          I bought a product of nightdress set through nykaa.com, after getting, it was a very cheap quality i have seen ever so i requested refund but they rejected it, even in any other online shopping websites there will be return and refund for that product, i called customer care so many times, they ll be telling that send ur problem through mail, after sending they'll immediately reply me as it cannot be processed it was rejected, i'm fed with this, please help me to get my refund back
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            S
            sambuddha
            Dec 10, 2018
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            Address: 600125
            Website: www.nykaa.com

            I didn't not receive the nykaa order for the below details.

            Order # nyk[protected]

            Courier name:ecomexpress

            Awb #[protected]

            Product name:lakme 9 to 5 long wear nail color - lime treat

            The system is showing delivered (For this product only) but in actual nothing is delivered. I have order so many products from nykaa but not faced such issues. Please refund my amount.
            Please reach out to me for any details:
            [protected]
            Dec 12, 2018
            Updated by sambuddha             Why this complaint is maked as resolved. i didnt get any news or or any update from Nykaa.They are very much reluctant to address this issue. Such a shame for a big online brand like Nykaa
            View replies
            I had purchased lakme weightless matte mousse lip cream cocoa soft a few days back.I didn't even use it much and it already seems empty!What the hell?
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              J
              Jaj yat
              from Jorhat, Assam
              Dec 9, 2018
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              Website: Nykaa.com

              Recently i placed an order for rs 6000/- from nykaa. Products which i recieved like lakmé face wash, lux body wash, engage deo are completely fake products. By looking into the tilted print packaging anyone can tell. I also recieved product from the body shop, the face shop i am not able to find it if they are genuine or not as packaging is not complete one, spatula is missing. Expiry dates is for 3 years. Normally it is for 2 years. I have purchased a lot of things from nykaa in past and used to trust on the products being genuine. I don’t understand why they have started cheating on customers. And yes i have not recieved a product yet for which i did multiple follow up with their customer service on email chat and phone. But no response from them. Pathetic customer service.
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                G
                Godilla Mounika
                from Ernakulam, Kerala
                Dec 8, 2018
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                Address: New Delhi, Delhi, 517325

                Ordered 6 items on 18/11/2018 and paid the amount of 1582, i got a messages from bluedart on 22/11/2018 &23/11/2018but now it is 2/12/2018 still now i don't get the product. I want my order now, or else return my money back. Is this way to treat the customer after paying the amount there's no sign of delivering the products. I want my problems to be solved as soon as possible. Its very frustrating and very disappointed and moreover it's second purchase
                Dec 08, 2018
                Updated by Godilla Mounika                 ordered 6 items on 18/11/2018 and paid the amount of 1582, i got a messages from bluedart on 22/11/2018 &23/11 /2018but now it is 6/12/2018 still now i don't get the product. I want my order now, or else return my money back. Is this way to treat the customer after paying the amount there's no sign of delivering the products. I want my problems to be solved as soon as possible. Its very frustrating and very disappointed and moreover it's second purchase
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                  S
                  Soneeyaa
                  from Hyderabad, Telangana
                  Dec 7, 2018
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                  Website: Nykaa.com

                  Order number nyk[protected]

                  I ordered a lipstick for 199 inr and ducray shampoo for 375 inr. The color of the lipstick didn't match with what these guys showed online so i placed a return and refund which i received luckily however, the refund for shampoo is still pending. I cancelled the order for shampoo by calling them due to your unprofessional service.

                  I called and emailed their customer service so many times and all they ask me is to wait every 24 to 48hrs.

                  I need refund of inr 375 and compensation for wasting my time, calling charges and internet charges that i used to contact nykaa.
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                    L
                    Layaba Noor
                    from Lucknow, Uttar Pradesh
                    Dec 5, 2018
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                    Address: Varanasi, Uttar Pradesh
                    Website: www.nykaa.com

                    I have ordered maybelline new york fitme foundation and concealer on 27/11/18 which was to be delivered on 2/12/18 by bluedart but your delivery partner is complaining about the address i have provided and claiming about delivery attempt.
                    This is not the first time i have ordered something online but yes it's my first time on nykaa. I'm pretty sure that the address i've provided is correct.
                    I want my product to be delivered to me as soon as possible because it's very urgent for me.
                    If you can't resolve my issue then i will quit services from you and tell everyone i know to quit your services.
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                      Teresa Misao
                      from Imphal, Manipur
                      Dec 1, 2018
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                      I ordered 3 items on 22/11/18 and paid the amount of 707, i got a messages from blue dart that it will be delivered on 29/11/18 but now it is 1/12/18 still now i don't get the product. I want my order now, or else return my money back. Is this the way to treat the customer after paying the amount there's no sign of delivering the products. I want my problems to be solved as soon as possible. Its very frustrating and very disappointed and moreover its my first purchase in nykaa
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                        I
                        Ilashisha sawian
                        from Bengaluru, Karnataka
                        Nov 30, 2018
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                        On 28th nov i ordered 9 items from nykaa and i paid for rs565.. I received a message on 28th that my product will get delivered on 30th nov which is today... But i received a message from bluedart yesterday (29th nov) my product got delivered but i didn't get any call from delivery boy but when i tracked the order he delivered it to a wrong person... This is so frustrating...
                        View replies
                        Essence liner is very thin liner like only a water.It is not dark also and their brush quality is not good or thick brush.
                        Miss Claire compact Powder and gloss is not also good.In compact there is not a sponge and gloss not show their colour.
                        Reply
                        Radhika Ughreja's reply, Nov 29, 2018
                        Essence eye liner is very thin like water.nad their brush is not good.
                        Miss clarie compact Powder and Miss clarie lip gloss is returne I didn't like it
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                          Fatima Zia
                          from Allahabad, Uttar Pradesh
                          Nov 29, 2018
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                          Address: Lucknow, Uttar Pradesh, 226026

                          I just received the fake product of whisper choice ultra sanitary napkin... The quality of the pad is very bad even the packing of the packet and pad is totally different.. I have contacted to the customer service to give me refund but they are not responding to me in good manner n also no intiative or effort have been taken from their sides... Really want to return this product and get my refund...
                          +1 photos
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                          One of my orders has not been delivered yet whose estimated delivery date was in between 24/11/2018-27/11/2018. It always happens with my orders that unless I file a complaint my order never reaches me in time.
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                            Anjukreji
                            from Chennai, Tamil Nadu
                            Nov 28, 2018
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                            Address: Coimbatore, Tamil Nadu

                            I paid rupees 289 for this two product it was about to delivered to me on 23/11/2018 untill today i. E (28/11/2018) the product which i ordered is not delivered to me. I want the product which i ordered if the product cant be provided to me i need my money back i cant wait anymore i need the product i ordered today itself. I hope i get a solution on my problem and i would like to move on with further procedures of this complaint
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                            Nyka has been frustrating me since october when i made my first order[protected] worth 294 .They have even delivered my order even after me telling them that it was my old address that too after me cancelling the order two times clearly frustrated with their not at all punctual and rude delivery service which was finally ready to deliver my product after one month .Now they have also delivered my product and customer care tells me that they will verify that and contact me.This delivery service has send me meassages that it is delivered and again messages telling it couldn't be delivered also.(attachment provided). Nyka has not only wasted my time and money but also had made me lost trust in online purchase .I am done contacting customer care now i am willing to file complaint also against this ridiculous online site.

                            biotique bio pappaya visibly ageless scrub wash and biotique bio fruit whitening and depigmentation face pack - Comment #3284425 - Image #0
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                              R
                              Ranjeeta Sharma
                              from Agra, Uttar Pradesh
                              Nov 28, 2018
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                              Address: New Delhi, Delhi, 110059
                              Website: Nykaa

                              2897700,
                              I have received a damaged compact and a duplicate lipstick in the order id[protected]
                              Compact was damaged
                              Lipstick-i have ordered loreal paris pure red lipstick-on it's cover.. Website detail shows a signature by blake lively however i have received the one which is not at all matching with the website description more over it has a plastic wrapper where in its written inspired by china i have shared the images as well
                              Customer service of nykaa is pathetic no response yet
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                                Dipti Misquitta
                                from Bengaluru, Karnataka
                                Nov 27, 2018
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                                Website: Nykaa

                                This is regarding my order no[protected] placed ob 12th nov for rs. 1077/- i have sent several emails asking for an update about this order. I also spoke to a customer service representative named savita yesterday who promised me that i would be receiving my order within 24 hours. I have neither got a response to my email nor got a call back informing when i would be receiving this order!!!
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                                  Sapna Pahuja
                                  from Hyderabad, Telangana
                                  Nov 27, 2018
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                                  Address: Rangareddy, Andhra Pradesh, 500077

                                  Today i got loreal gel kajal, wet n wild eye shadow and blue haven nail remover and very
                                  Very disappointed to see that all the products are unsealed and i received open unsealed and used product. Is was nicely packed from outside the box but when i opened it's was not sealed and surprised too see and very much visible that someone used and tried nicely ur products and and returned to u as it is.. I believe cosmetics product shouldn't be used i[censored] don't like it and return unpacked... Pls look at the matter.. Or else some body open n tried before delivered to me... Because when i received as it was cash on delivery i couldn't check as the courier person was asking for money before handover product to me... As it was nicely packed from outside so i accepted it.. But from inside all product were opened as i mention u.
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                                    AalishaS
                                    from Muzaffarpur, Bihar
                                    Nov 22, 2018
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                                    Address: Mumbai City, Maharashtra
                                    Website: www.nykaa.com

                                    I ordered my 2nd maybelline fit me foundation from nykaa. Old bottle (2017) was original "made in usa" but this tym (2018) i got fake product. As label says this is "made in china" & packaging is different also. I tried to contact them through instagram msg. They said that loreal, maybelline & other brands have their manufacturing plant in china too. As china is near from india so they manufactured from them.

                                    I don't know how to trust them. Plz help me.
                                    +3 photos
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                                      N
                                      Nisha OnnLy
                                      from Kolkata, West Bengal
                                      Nov 22, 2018
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                                      Address: Howrah, West Bengal, 711302
                                      Website: Nykaaapp

                                      Ordered 3 products on 16th nov 2018. Order number[protected] of amt rs 729/-. Received one product that is a biotique toner of rs 131/- on 18th nov 2018. For other two which are apple cider vinegar bottles which company i don't remember also i can't see in the app under track order menu. Neither i received the product nor any msgs.
                                      Usual nykaa's service is faster than any other online purchasing websites.
                                      +1 photos
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                                        M
                                        Meme Poonam Das
                                        from Gurgaon, Haryana
                                        Nov 21, 2018
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                                        selling fake products - company refuses to take action after submitting required documents

                                        Address: New Delhi, Delhi, 110020
                                        Website: www.nykaa.com

                                        Order no:[protected]
                                        Amount paid: inr ₹4972
                                        Order receipt date: 12/11/2018
                                        Product name: isopure zero carb protein powder (Strawberries & cream)

                                        Nykaa procured this product from a local seller and "not from brand directly". The product received was *fake, the seal was broken open and the product had deposited on the rim of the jar.*

                                        The images of the same had been shared with nykaa - on...
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