Nykaa.com Complaints & Reviews

I ordered a 400 ml schwarzkopf million gloss conditioner from nykaa for 399 rs.
My order id is nyk[protected]
When i first opened the bottle, its consistency is like a toothpaste... I doubted if it was a real conditioner... Nevertheless i went on to use it on my hair... After 1st use itself my hair became extremely rough... It clearly a fake product and i want to return it

I have received wrong item and it's unpacked that is duplicate item i don't know but nothing mention item name expire and nothing and it's totally different colour
I have made complain and i share the item details by mail but now they are not accepting my return request telling to me it's used item, i told lot of time its not used i got it that only without packing and different colour but they are not listing at all its not a big amount but service and item quality is very bad pls i request u take some action
Regards
Pawan

I am so disappointed and started losing trust on nykaa for the first time ever and customer service is equally bad which includes floor supervisor nouneeth who doesn't know for whom he is working for anymore. He wants me to check on samsung website for nykaa offers lol.

In 47 minutes of my long and lengthy conversation with customer service rep neha and floor supervisor nouneeth, if you listen to that call you will hear how both were contradicting their statements.

I placed on order during sale period for the face shop products. Add 2 products and pay for 1, highest priced will be charged. As tfc is expensive and i have been eyeing on a toner, face shop jeju volcanic lava toner for a while now i immediately added it to my cart along with equal value product which is another toner and placed the order. All the products which were placed during the sale were received except this. The whole point in placing the order is for the toner which you did not dispatch

. I called in to customer care and csr neha spoke, please listen to the call. Later on after 30 mins nouneeth, floor supervisor spoke. One horrible customer service.

Nouneeth was teaching me about cookies and cache lol, seriously i am an engineer myself and i know what i am doing. They kept saying they had to cancel it since the item is out of stock repeatedly. While they are on call i quietly logged in to your website and saved screenshots of the same item which is still in stock at full price with a free mini kit. So is this a manipulation from nykaa in making customers order items and then lying about it.

Now nouneeth said he will issue me a voucher code for 675/- but the product which i want i did not get and i had to pay for the product another toner 675/-

Nykaa its so low below the belt, you are doing the business. See the screenshots and the lies you are coming up with that too for a customer who was with you for years. Shame

Placed an order with nykaa... Saw the status on 14th as door locked... I had not received no notification no suggestion that the package was being delivered... Even after constant follow ups and raising requests for urgent deliveries the package is still not delivered... Finally the nykaa agent willingly cancelled the order only on a slight indication of cancellation. I understand nykaa may have issues with delivery partners but no effort was made by nykaa to deliver through a different partner... Pathetic service...

Respect sir/madam,

I received the simple product facial face wash from nykaa on 16/02/2019 which is already expired and they people just attached the another sticker on that and it is showing as wrong expired date and if anything happen to my face then whose responsible for that and they are just playing with the customers to sell this kind of products so please check and do the need full and i attached the vedio proof as well so kindly check and do the need full.

I ordered 2 deodrants for 420 rupee on dec 30th and i wanted to cancel the both because the delivery was getting so delayed, when i canceled i dint receive money for 1 week and complainted ane they me 1 product repay that is 210.. After that also i complained many times to get the remaining 210 and they didnt respond. My order id is nyk[protected].

Hi team,

I ordered some products from nyka and you delivery boy had refused to deliver those producta at the address. He agressevely told that he will not come on the third floor tou have to go dounstairs.

My mother was the only one at that time at home and its very dificult for her to go downstairs.

Please address this asap. Contact no for the delivery person is [protected]

Ticket number 3222851. Already filed a complaint. No action taken. Online payment done. Courier people not coming to my place to deliver. No courier people calling also before coming. Detailed address is given with landmarks. Again shared the address to them with attempt delivery date. They don't care. Customer service is very bad as no positive outcome is received. Just getting mails and messages that your order is out for delivery without doing actual delivery.

Dear aanchal chilwal, your nykaa e retail's shipment with awb no p[protected] is out for delivery and will be delivered today by wow express.

I have ordered (Id - nyk[protected] mcaffeine sunscreen 2nd time but this time the bottle is different and solution is quite off white in color i checked carefully i saw the product was over tagged previous tag was torn and the new one was pasted over it. I don't think the product is genuine even if it is they have played some cheap games with mfd tag and might have send expired one. This is unexceptable if that's an expired product it may damage skin as well. Very disappointed by nykaa

I got a lakme creme from nykaa and the product was not good. If i am talking to your customer care then they are saying that they do not take used products wherever i have used it only once and this was a creme. No one can judge a packed creme. One can only tell the difference after using it.

Moreover there was 5 days delay in my delivery. I got it on 25th jan and the due date was 20 jan

The customer care girls are not helping me. I talked to two persons, one is vineeta and other was poonam. Poonam was very rude and she directly refused to help me.

My order number: awb #sf33581356ner

You should see the details of my products and talk to the customer care executive about how they have talked to me. Poonam was telling me that you have ordered online and this will happen, does she mean not to shop online or not to shop from nykaa? If you guys cannot handle request of a customer then this website must be down.

I just want to either exchange the product or refund me because i ordered two cremes and it is of no use to me now. It was a really very bad experience shopping with nykaa this time.

If any person of your team can tell the difference between two products without using them, only by seeing its packaging then i will withdraw the request straight away.

I ordered a product (Prepaid) from nykaa on jan 2nd and the order kept delaying. I had to call their customer service almost 4-5 times but they are the most irresponsible and stupid bunch of people i have ever talked to. When i asked them about my product getting delayed, they said it got cancelled due to some technical problems in the warehouse. They told me to reorder it again so that i can get the product and instead of getting it for free, the email said i'd have to pay an extra 500 again for the same product. When i called the customer service again, they kept telling me that i'd get my order delivered as soon as possible but they didn't know what to do about my refund. It was like they were trying to avoid that topic and when i kept asking about the refund, they hung up on me. This is quite disheartening because i feel like they are trying to cheat me. I would like to get my money back

I ordered four products from nykaa worth 3627rs on 30th january 2019 prepaid order#[protected]. I was supposed to receive two shipment containing two products in each shipment. However i just received one order and did not receive the second order containing two items. However the order status was showing as delivered when i checked the status on nykaas page. I called their customer care informed them that i did not receive the delivery for awb#[protected]. They told me it has been delivered to some guy name ramesh. I informed them that i do not know who is ramesh they might have delivered it to wrong address. Also i did not receive otp for second order which you receive before taking the delivery to reconfirm. However they said they can only send me proof of delivery and nothing can be done.

I need my order or my money back. If the customers are prepaying for your products you should pay some more attention while delivering

Today i received a fake call saying that i was chosen from the lucky draw of the nykaa and have won a scorpio car, so to claim i need to give my account details or adhaar card number. But i refused to provide after which he used bad words and asked me to keep the phone, before i could hear anything further i just cut the call. I except nykaa to look into the matter, although i have blocked the number. Also i am wounding how someone got my...

My order was supposed to arrive between 27th and 28th January which was a second delay from Nykaa as the due date was 25th January. Their customer care is absolutely diplorable for they have been making me contact their unhelpful staff for the last 3 days with no results from their end. It is 29th January and they never bothered to send me any kind of notification of delay since the due date. The order which was placed on 19th of January itself has been given zero importance from Nykaa for they make customer waste time chasing behind them and shamelessly repeat poor lip service without taking any swift action. The first delay was conveyed to me at the very last minute on the due date of arrival ie, 25th Jan, wherein they tried to blame the customer for some pincode error which is something that shouldve been brought to customer notice beforehand. I demand compensation from this unsatisfactory shopping service for harassing a regular customer and failing to abide by their own policies.

I ordered my holy grail hair oil kama bringadi, which i have using since forever from nykaa during their sale period. I ordered two bottle since it was on discount and i regularly use this product.
While unsealing the bottle i felt the oil was not the same in terms of smell (Original kama bringadi hair oil has a very strong herbal smell) color and consistency. I already had an original kama hair oil purchased from offline store to i could see the difference clearly.
My nykaa order number is nyk[protected].
And now on contacting the customer care they are telling me that the return can only be accepted in 5 business days.

So do they expect us to buy the products and then check their quality?
Why me as a customer purchasing a product like hair oil would check its quality purchased from nykaa?

I need refund for my purchase

I had ordered items worth more than rupees 4, 500 (Prepaid) on 3rd january and still haven't recieved the package. I call them almost everyday and every single day they promise me the delivery would arrive the next day. They have no sense of responsibility, when we our purchasing from their website, we assume that it is their responsibility to ensue we have received the package, but to no avail. None of the customer support has the courtesy to contact us and inform us regarding the status of delivery. Useless company and would never order from here again.

I ordered a face serum on 14.12.2018 but haven't received the product till date after numerous calls made to the customer care nothing has been done so far every time they have assured me that my order will be delivered to me within 24-48hrs but no action has been taken this is highly irresponsible of nykaa team and because of which i have face lot of inconvenience this is a very bitter experience and i would recommend to not to trust the nykaa team . i have suffered a lot because of them horrible experience

I placed an order via debit card worth 2700 rupees and you give absolutely no notifications about the order through any medium. Are you even going to deliver the product?? Or just keep the money and go? I need complete notifications about the product on this number [protected] or my email it wouldn't take m long to file a complaint in the district forum and you penalised.

I had ordered some items on 13 december 2018 but i wanted to cancel one item from my order, so i spoke to them but they told me not to accept the order at the time of delivery. I did the same but they have not refunded the amount. I had mailed them but they said they have initiated the refund on 27.12.2018 and will reflect in account within 7 days. But now its more than 15 days the amount has been not credited. My order no is nyk[protected]. Hope you look into the matter at the earliest...

I ordered from nykaa st botanica rosehip oil (Nyk[protected] i took long for them to first dispatch it customer service first told me it was out of stock then when it came to me seal was broken and by looking at it u can see that they have packed it with broken box and cap loosely tightened only then i raised a ticket with them asking for replacement then they raised a return request for refund only i mailed then back but then they replied that it was not available for replacement when i chat with them they tell me that they raised return request with my permission and they can't help it.. I am trying to tell those customer service ppl that i don't want refund but they don't care.. Worst experience ever and m n never gonna order frm then again