Nykaa.com Complaints & Reviews

On 6th of march i ordered around 5 products from nykaa n they divided it in 2 parcel.. I received one parcel safely with 1product on 8 march n another 4 items when they send it to me i was literally shocked because bill came of complete 4 items parcel was packed beautifully when i opened it there was only 1item inside it after complaining in nykaa they said they will investigate the case n bla bla they will get back to me after 2-3 days n after 2 days they said we have sent you entire 4 items safely so we cannot help you.. Once again i called in customer service they said we will reopen your case n same procedure 2-3 days etc n same reply that we can't help you n they marked my ticket as solved i m really disappointed this time as it's their responsibility that whether i received it or not my order number nyk[protected]

On 6th of March I ordered 4items from nyka n by 9march I received a box n in box there was only a single product rest box was empty and when I call in customer care n chat with them so many days they says we will re open your case and start investigation again like this way they ignored I didn't get my refund back nor any product m literally pissed off by worst customer service .. as they are saying we have dispatched it safely but it didnt reached to me then so who's responsibility it's I don't know what the hell courier boy do with parcel

My name is kumari pallavi nykaa account with my gmail id "[protected]@gmail.com"
I have done a transaction on 14-feb-2019 of amount rs.2319 using upi payment and money got deducted but order was not successful at nykaa. Bank of baroda and bhim both have confirmed that they have successfully made the transaction and have not received and refund from nykaa.
Hence nykaa has to initiate the refund.
Transaction details and bank of baroda response is attached here with.

My order no is[protected] i order cosmetics from nyka on 13th feb and received box on 15th feb but when i opened what i found completely empty box with a bill. Now after so many mails and calls what i come to know that we are lying are we people mad. I am not understanding why we will lie to you, you are trying to cheat me and boosting your unethical revenue by delivering the empty boxes to your consumers. Since 25 days i m literally pissed off by calling and mailing you. Now i am forced to complaint against nyka in consumer court.

I ordered a perfume from nykaa and they gave me a fake product and i created return but they are not accepting the return request and making me fool here.. My money totally looted by the nykaa and i want nykaa to take this product and refund the money i paid. I'm helpless here. I want a immediate solution from nykaa and i want them to refund the money back.

My registered contact number : [protected]

I have ordered from nykaa on 27 feb.in nykaa app on 03 march 2019 it's showing already product delivered but i have not received my product till for which i have already paid rs1046.
So many times i have complain to nykaa customer care but they are not providing the right solution and not ready to refund my money only they are giving only the excuses like wait for this many hours.
They have sended me one proof of delivery but in that one sign is there but that was not mine.
I have already replied that signature was not mine and i have not received my product.
I have also received any call from the delivery agents on that day of delivery.
Nykaa customer service persons are replying me that as product already cleared at their and delivery agents having confirmation that product already delivered so they can't give any solutions
Kindly solve at earliest.
Nykaa order id-nyk[protected]
Awb number of courier-#[protected]
By delhivery courier

I have ordered 2 products costing rs.577 on 10 dec 2018 having order id #[protected] but due to some reasons i have to cancel that order, so i told the delivery boy that i don't want the product anymore and want my money refunded. But 2 days later i got a message from the company saying that my product has delivered, but there was no product. And from then, i have called many times in these 2 months in nykaa customer care to get my money refunded, but always they told me that please give me 24 or 48 hrs, we'll sort your matter, it is about 3 months and still, i don't have my money refunded. Such a poor service, completely unsatisfactorily.

I ordered a 400 ml schwarzkopf million gloss conditioner from nykaa for 399 rs.
My order id is nyk[protected]
When i first opened the bottle, its consistency is like a toothpaste... I doubted if it was a real conditioner... Nevertheless i went on to use it on my hair... After 1st use itself my hair became extremely rough... It clearly a fake product and i want to return it

I have received wrong item and it's unpacked that is duplicate item i don't know but nothing mention item name expire and nothing and it's totally different colour
I have made complain and i share the item details by mail but now they are not accepting my return request telling to me it's used item, i told lot of time its not used i got it that only without packing and different colour but they are not listing at all its not a big amount but service and item quality is very bad pls i request u take some action
Regards
Pawan

I am so disappointed and started losing trust on nykaa for the first time ever and customer service is equally bad which includes floor supervisor nouneeth who doesn't know for whom he is working for anymore. He wants me to check on samsung website for nykaa offers lol.

In 47 minutes of my long and lengthy conversation with customer service rep neha and floor supervisor nouneeth, if you listen to that call you will hear how both were contradicting their statements.

I placed on order during sale period for the face shop products. Add 2 products and pay for 1, highest priced will be charged. As tfc is expensive and i have been eyeing on a toner, face shop jeju volcanic lava toner for a while now i immediately added it to my cart along with equal value product which is another toner and placed the order. All the products which were placed during the sale were received except this. The whole point in placing the order is for the toner which you did not dispatch

. I called in to customer care and csr neha spoke, please listen to the call. Later on after 30 mins nouneeth, floor supervisor spoke. One horrible customer service.

Nouneeth was teaching me about cookies and cache lol, seriously i am an engineer myself and i know what i am doing. They kept saying they had to cancel it since the item is out of stock repeatedly. While they are on call i quietly logged in to your website and saved screenshots of the same item which is still in stock at full price with a free mini kit. So is this a manipulation from nykaa in making customers order items and then lying about it.

Now nouneeth said he will issue me a voucher code for 675/- but the product which i want i did not get and i had to pay for the product another toner 675/-

Nykaa its so low below the belt, you are doing the business. See the screenshots and the lies you are coming up with that too for a customer who was with you for years. Shame

Placed an order with nykaa... Saw the status on 14th as door locked... I had not received no notification no suggestion that the package was being delivered... Even after constant follow ups and raising requests for urgent deliveries the package is still not delivered... Finally the nykaa agent willingly cancelled the order only on a slight indication of cancellation. I understand nykaa may have issues with delivery partners but no effort was made by nykaa to deliver through a different partner... Pathetic service...

Respect sir/madam,

I received the simple product facial face wash from nykaa on 16/02/2019 which is already expired and they people just attached the another sticker on that and it is showing as wrong expired date and if anything happen to my face then whose responsible for that and they are just playing with the customers to sell this kind of products so please check and do the need full and i attached the vedio proof as well so kindly check and do the need full.

I ordered 2 deodrants for 420 rupee on dec 30th and i wanted to cancel the both because the delivery was getting so delayed, when i canceled i dint receive money for 1 week and complainted ane they me 1 product repay that is 210.. After that also i complained many times to get the remaining 210 and they didnt respond. My order id is nyk[protected].

Hi team,

I ordered some products from nyka and you delivery boy had refused to deliver those producta at the address. He agressevely told that he will not come on the third floor tou have to go dounstairs.

My mother was the only one at that time at home and its very dificult for her to go downstairs.

Please address this asap. Contact no for the delivery person is [protected]

Ticket number 3222851. Already filed a complaint. No action taken. Online payment done. Courier people not coming to my place to deliver. No courier people calling also before coming. Detailed address is given with landmarks. Again shared the address to them with attempt delivery date. They don't care. Customer service is very bad as no positive outcome is received. Just getting mails and messages that your order is out for delivery without doing actual delivery.

Dear aanchal chilwal, your nykaa e retail's shipment with awb no p[protected] is out for delivery and will be delivered today by wow express.

I have ordered (Id - nyk[protected] mcaffeine sunscreen 2nd time but this time the bottle is different and solution is quite off white in color i checked carefully i saw the product was over tagged previous tag was torn and the new one was pasted over it. I don't think the product is genuine even if it is they have played some cheap games with mfd tag and might have send expired one. This is unexceptable if that's an expired product it may damage skin as well. Very disappointed by nykaa

I got a lakme creme from nykaa and the product was not good. If i am talking to your customer care then they are saying that they do not take used products wherever i have used it only once and this was a creme. No one can judge a packed creme. One can only tell the difference after using it.

Moreover there was 5 days delay in my delivery. I got it on 25th jan and the due date was 20 jan

The customer care girls are not helping me. I talked to two persons, one is vineeta and other was poonam. Poonam was very rude and she directly refused to help me.

My order number: awb #sf33581356ner

You should see the details of my products and talk to the customer care executive about how they have talked to me. Poonam was telling me that you have ordered online and this will happen, does she mean not to shop online or not to shop from nykaa? If you guys cannot handle request of a customer then this website must be down.

I just want to either exchange the product or refund me because i ordered two cremes and it is of no use to me now. It was a really very bad experience shopping with nykaa this time.

If any person of your team can tell the difference between two products without using them, only by seeing its packaging then i will withdraw the request straight away.

I ordered a product (Prepaid) from nykaa on jan 2nd and the order kept delaying. I had to call their customer service almost 4-5 times but they are the most irresponsible and stupid bunch of people i have ever talked to. When i asked them about my product getting delayed, they said it got cancelled due to some technical problems in the warehouse. They told me to reorder it again so that i can get the product and instead of getting it for free, the email said i'd have to pay an extra 500 again for the same product. When i called the customer service again, they kept telling me that i'd get my order delivered as soon as possible but they didn't know what to do about my refund. It was like they were trying to avoid that topic and when i kept asking about the refund, they hung up on me. This is quite disheartening because i feel like they are trying to cheat me. I would like to get my money back

I ordered four products from nykaa worth 3627rs on 30th january 2019 prepaid order#[protected]. I was supposed to receive two shipment containing two products in each shipment. However i just received one order and did not receive the second order containing two items. However the order status was showing as delivered when i checked the status on nykaas page. I called their customer care informed them that i did not receive the delivery for awb#[protected]. They told me it has been delivered to some guy name ramesh. I informed them that i do not know who is ramesh they might have delivered it to wrong address. Also i did not receive otp for second order which you receive before taking the delivery to reconfirm. However they said they can only send me proof of delivery and nothing can be done.

I need my order or my money back. If the customers are prepaying for your products you should pay some more attention while delivering

My order was supposed to arrive between 27th and 28th January which was a second delay from Nykaa as the due date was 25th January. Their customer care is absolutely diplorable for they have been making me contact their unhelpful staff for the last 3 days with no results from their end. It is 29th January and they never bothered to send me any kind of notification of delay since the due date. The order which was placed on 19th of January itself has been given zero importance from Nykaa for they make customer waste time chasing behind them and shamelessly repeat poor lip service without taking any swift action. The first delay was conveyed to me at the very last minute on the due date of arrival ie, 25th Jan, wherein they tried to blame the customer for some pincode error which is something that shouldve been brought to customer notice beforehand. I demand compensation from this unsatisfactory shopping service for harassing a regular customer and failing to abide by their own policies.