Nykaa.com Complaints & Reviews

Address: Lucknow, Uttar Pradesh, 226026

I just received the fake product of whisper choice ultra sanitary napkin... The quality of the pad is very bad even the packing of the packet and pad is totally different.. I have contacted to the customer service to give me refund but they are not responding to me in good manner n also no intiative or effort have been taken from their sides... Really want to return this product and get my refund...

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[email protected]

from Sambalpur, Odisha

Dec 3, 2018

One of my orders has not been delivered yet whose estimated delivery date was in between 24/11/2018-27/11/2018. It always happens with my orders that unless I file a complaint my order never reaches me in time.

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Address: Coimbatore, Tamil Nadu

I paid rupees 289 for this two product it was about to delivered to me on 23/11/2018 untill today i. E (28/11/2018) the product which i ordered is not delivered to me. I want the product which i ordered if the product cant be provided to me i need my money back i cant wait anymore i need the product i ordered today itself. I hope i get a solution on my problem and i would like to move on with further procedures of this complaint

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Anagha Valsaraj

from Bengaluru, Karnataka

Nov 28, 2018

Nyka has been frustrating me since october when i made my first order[protected] worth 294 .They have even delivered my order even after me telling them that it was my old address that too after me cancelling the order two times clearly frustrated with their not at all punctual and rude delivery service which was finally ready to deliver my product after one month .Now they have also delivered my product and customer care tells me that they will verify that and contact me.This delivery service has send me meassages that it is delivered and again messages telling it couldn't be delivered also.(attachment provided). Nyka has not only wasted my time and money but also had made me lost trust in online purchase .I am done contacting customer care now i am willing to file complaint also against this ridiculous online site.

biotique bio pappaya visibly ageless scrub wash and biotique bio fruit whitening and depigmentation face pack - Comment #3284425 - Image #0

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Address: New Delhi, Delhi, 110059

Website: Nykaa

2897700,
I have received a damaged compact and a duplicate lipstick in the order id[protected]
Compact was damaged
Lipstick-i have ordered loreal paris pure red lipstick-on it's cover.. Website detail shows a signature by blake lively however i have received the one which is not at all matching with the website description more over it has a plastic wrapper where in its written inspired by china i have shared the images as well
Customer service of nykaa is pathetic no response yet

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Website: Nykaa

This is regarding my order no[protected] placed ob 12th nov for rs. 1077/- i have sent several emails asking for an update about this order. I also spoke to a customer service representative named savita yesterday who promised me that i would be receiving my order within 24 hours. I have neither got a response to my email nor got a call back informing when i would be receiving this order!!!

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Address: Rangareddy, Andhra Pradesh, 500077

Today i got loreal gel kajal, wet n wild eye shadow and blue haven nail remover and very
Very disappointed to see that all the products are unsealed and i received open unsealed and used product. Is was nicely packed from outside the box but when i opened it's was not sealed and surprised too see and very much visible that someone used and tried nicely ur products and and returned to u as it is.. I believe cosmetics product shouldn't be used i[censored] don't like it and return unpacked... Pls look at the matter.. Or else some body open n tried before delivered to me... Because when i received as it was cash on delivery i couldn't check as the courier person was asking for money before handover product to me... As it was nicely packed from outside so i accepted it.. But from inside all product were opened as i mention u.

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Address: Mumbai City, Maharashtra

Website: www.nykaa.com

I ordered my 2nd maybelline fit me foundation from nykaa. Old bottle (2017) was original "made in usa" but this tym (2018) i got fake product. As label says this is "made in china" & packaging is different also. I tried to contact them through instagram msg. They said that loreal, maybelline & other brands have their manufacturing plant in china too. As china is near from india so they manufactured from them.

I don't know how to trust them. Plz help me.

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Address: Howrah, West Bengal, 711302

Website: Nykaaapp

Ordered 3 products on 16th nov 2018. Order number[protected] of amt rs 729/-. Received one product that is a biotique toner of rs 131/- on 18th nov 2018. For other two which are apple cider vinegar bottles which company i don't remember also i can't see in the app under track order menu. Neither i received the product nor any msgs.
Usual nykaa's service is faster than any other online purchasing websites.

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Address: New Delhi, Delhi, 110020

Website: www.nykaa.com

Order no:[protected]
Amount paid: inr ₹4972
Order receipt date: 12/11/2018
Product name: isopure zero carb protein powder (Strawberries & cream)

Nykaa procured this product from a local seller and "not from brand directly". The product received was *fake, the seal was broken open and the product had deposited on the rim of the jar.*

The images of the same had been shared with nykaa - on...

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Actually i returned a product on the day of delivery itself with a clear chat with the customer care of nykaa so as i have already paid the amount before delivery by online banking and it is said that refund of return 'll be given as soon but it is utmost couple of weeks but i yet dint get my refund
And when i wanted too contact the customer care they were showing reluctance "i want my refund"

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Address: Pune, Maharashtra, 411038

Website: www nykaa.com

I have ordered "sugar liquid lipstick cocoa
Ammo" having order number -
Nyk[protected] on 26 oct, 2018.
I ordered two quantity of the same on this date.
I gifted one of those to my mother from pune to delhi and when she opened the product ;whole lipstick was dry from inside.
Returning of the product is not possible as i have stated above ; i have parcel the product from pune to delhi.
Now i want a refund on this product and expecting a response as soon as possible.

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Address: Kolkata, West Bengal, 700034

Website: nykaa

I purchased a milani lipstick from this website costing rs. 547. Order no was[protected]. Returned that product due to expiry date. Return id is ret_[protected] and returned that product on 6th nov 2018. But till now have not got the refund. When enquiring about this they are giving lame excuses. But every details they have asked for given but till now have not got my refund. Suggest me what to do?

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V

venice Italy12

from Chennai, Tamil Nadu

Nov 20, 2018

My product is not still delivered.the delivery executive didn't called me still.they updated that product could not be delivered.

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Website: Nykaa

Hello Nykaa
I have placed my order on Oct 3 2018 and paid it through my debit card.
I tracked it and it showed *Jalahalli H.O
Its been more than 1 month and i still haven't received it. I even called the customer care service but still no result. This is so frustrating because this has never happened before. Can you please look into it? Cause you cannot run away with someone else money for free.

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Nov 16, 2018

Updated by zaza sumi Hello Nykaa
I have placed my order on Oct 3 2018 and paid it through my debit card.
I tracked it and it showed *Jalahalli H.O
Its been more than 1 month and i still haven't received it. I even called the customer care service but still no result. This is so frustrating because this has never happened before. Can you please look into it?

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Website: Nykaa.com

Placed an order for a blush duo and highlighter on nykaa and as some offer was going on it promised me a free so matte lipstick.. I received the blush and highlighter but unfortunately not the lipstick... It showed to be delivered in another shipment but after few days when i tracked, it showed that order is returned where as i dint even get it... It dint even reach my city... How ridiculous!! They are so disappointing and fake... Worst worst online experience and they just fool their customers... Never buy from them

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Address: Theni, Tamil Nadu, 625515

I order a dove shampoo from nykaa app, but i received a wrong product, so i return it and ask for the refund, nykaa agree to refund my amount, but it’s more than half a month my refund amount not yet received. Everyday i asking with nykaa customer care, they repeating the same thing refund initiated, but my refund amount not received.. My order number-nyk[protected]‬

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Address: Mumbai City, Maharashtra

I have returned a product on 21.10.18 of the order number[protected] I still haven't received any refund of that product. I have written two mails. I got reply instantly stating that the refund has been initiated and would be credited to my account within five days. Five days are over and I have written an another mail to which I got no reply. I hope you look into the matter soon.

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I placed order in nykaa on November 1 st and still now it’s not delivered and they will tell we are working on high priority for them highly escalated issue means not resolving even after 13 days.
Worst service, pls don’t order from them anything they don’t service anythjng it’s better to buy from branded players.
Attached screenshot for your reference
Every day they will tell we will resolve 13 days same story and no Change.
Pathetic service

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Address: 721101

Website: www.nykaa.com

An order placed on 28th october was notprocessed until 9th nov which was ofcourse bhaidooj. As the office address was closed i aksed the delivery guy as well as the delivery partner through the link provided to deliver it on the next working day, the parcel simply got returned to them again but i didnt do that, they themselves did that. They gave me all # reasons of delayed delivery, to discuss th matter i tried contacting them but as usual their staff is never available. Ultimately i have deleted the app. I am never ordering from nykaa again,

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Address: Mumbai City, Maharashtra

Website: www.nykaa.com

I am a regular at nykaa and this was not the 1st time i orderd from them. I placed an order on the 11th of oct with nykaa for 10items costing rs 6644/- which i paid through my debit card. I generally receive the products within 4-5 working days. I received 1 product out of the 10products within 4days and was expecting the others to arrive back and for the. When i di not receive t eh orders until the 10th day of ordering, i picked up the phone...

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Website: nykaa.com

Sir,

I have ordered 5 items on 1st november 2018 (Order number[protected] and paid rs 2029 through internet banking, but immediately i cancelled a part of order named rica wax for sensitive skin) but again i reorder the same particular product (Rica wax for sensitive skin) which was paid through cash on delivery. So the previous 4 order items (Order no[protected] has been already delivered excluding the cancelled item,. But i didn't get my refund yet. The refund amount-₹985. And inspite of several complaints and mails they are saying only to wait 2 to 3 days more whereas the refund has been initiated on 2 nov 2018.

So i want my refund back, please kindly take immediate step to get my money back

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Website: Nykaa.com

Hello sir,

I want you to inform you that, i have ordered 5 items on 1st november 2018 (Order number[protected] and paid rs 2029 through internet banking, but after sometimes i cancelled a part of order named rica wax for sensitive skin but again i reorder the same perticular product (Rica wax for sensitive skin) which was paid through cash on delivery. So the previous 4 order items (Order no[protected] has already delivered excluding the cancelled item,. But i still didn't get my refund yet. The refund amount-₹985. And despite of several complaint they only told me to wait 3 and 2 more days where the refund initiated on 2nov 2018.

So i want my refund back, please kindly take immediate step to get my money back

Thank you

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Nov 07, 2018

Updated by Rosalin Dash sir,

I have ordered 5 items on 1st November 2018(order number[protected] and paid rs 2029 through internet banking, but immediately I cancelled a part of order named Rica wax for sensitive skin) but again I reorder the same particular product( Rica wax for sensitive skin) which was paid through cash on delivery.So the previous 4 order items (order no[protected] has been already delivered excluding the cancelled item, .but I didn't get my refund yet.the refund amount-₹985.and inspite of several complaints and mails they are saying only to wait 2 to 3 days more whereas the refund has been initiated on 2 nov 2018.

So I want my refund back, please kindly take immediate step to get my money back

Thank you

Nykaa.com Complaints & Reviews

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Nykaa.com reviews & complaints page 39

I just received fake product

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biotique bio pappaya visibly ageless scrub wash and biotique bio fruit whitening and depigmentation face pack

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16230640-8822542

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poor customer service regarding delayed order

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unsealed n used product

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I got fake maybelline fit me foundation online.

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did not receive complete order

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selling fake products - company refuses to take action after submitting required documents

refunding arrogance

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product is defective

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refunding issue

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order not received for months now

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partial order delivered..

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refund amount not received.

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delaying of refund of product

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worst service

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delivery service sucks

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prepaid order not delivered but nykaa claims delivery is made

pending refund

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refund issue of order number 602146543

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