Nykaa.com Complaints & Reviews

This is worst app i’ve ever. Even after ordering products worth a lakh in a year, their delivery representative misbehaved with me. They are rude and unprofessional. And refused to give order at my home and was asking me to come and get the order. When i asked he need to come, he refused to deliver and said i am taking it back. What the hell is this. What the hell i am paying for, for this harassment?...

I had ordered two items from nykaa on 11th of october and it was to be delivered yesterday. But the items were never delivered and when i tried tracking my order in the nykaa app it showed 'failed delivery'. The thing is, there were no phone calls, texts or emails about this.
I just let it be because i thought the order would be delivered today (16 oct. 2018) and there was a text in my cell saying that the order would be delivered...

I had ordered four items worth rs 15230 from your website on 2nd october 2018. I cancelled the order by speaking to your customer care the next day. I also didn't receive the product from the courier guy and returned it. It has been ten days but the refund has not been done into my account. Please look into the matter and resolve it by doing the needful.

Thanks...

Hi have purchased products worth rs 7980 on 8th october. Order no. Nyk[protected]. All the products i ordered were as per the description expect for nykaa pout perfect lip & cheek creamy matte crayon lipstick. The quality is below average neither the color nor the texture is as per the description. It is worth rs 499 and i ordered 4 of them, it is a terrible experience and waste of money. I called the nykaa customer care number and...

I had placed a prepaid order on 04 Oct and received a message on 05 Oct 2018, that i will receive it the same day. i waited in office till 7.45 pm but no one came. i received a message at 8.16 pm saying product was delivered. AS it was an office address I assumed it was handed over to someone, which i havent authorised. I came back to office next day and checked there was nothing. i still checked everywhere but no one had received it. br...

I ordered a product from nykaa bt they delay my product and show a cause they don't located my address bt i have a q why blue dart agent does not pass me a message or any calls if they call me then ufcourse i told my proper address to them and now they delay my product if they failed to reached my address dn cancle it and return my money quickly please...

Tried to purchase 2 products nykaa mob app on 7th oct. Have made payment through bank of india through debit card and payment was done and amount was debited from my account and i got a transaction ref no. But still the order has not been placed. No order no or no order details are appearing in the nyka acc. They have send no msges or emails regarding the order placement. So am pretty sure that order has not been placed. All the items r still...

I had placed an order numbered[protected] and out of 12 products, one was missing i. E., the nyx bright idea illuminating stick - chardonnay shimmer. After several complaints over email, phone etc. The supervisor sent me some pictures of the parcel, taken in the warehouse and i was very disappointed to see state that it doesn’t match the products i received.in fact, the nykaa foundation stick that i did recieve is not even visible in the...

I ordered a lipstick of 550 (Madras kaapi) and didn't liked it so i returned back... First they said to give bank details so that they will return my money in bank... But it never happened later, i got a coupon code.. Of 522 rupees... But when i applied the coupon... Suddenly it became invalid... I filled complaint several times but nothing happened... I was a regular customer of nykaa.. Didnt expected such theaft.. Hate to shop with nykaa.....

Iam not at all satisfied with the below said 2 products
Nykaa have charged me with high rate
I have enclosed the photo and also the invoice bill copy for your reference.
When i spoke to their customer care executive and asked for the details fro the high rate he said he cant do anything.

1. Fiona body wash - they have charged me rs. 90 but in the bottle its price is only rs.55/-

2. Sunsilk...

Hey..
I ordered 6 products from nykaa with order no..[protected]
One of the product is lakme sun expert spf 50 ultra matte lotion 100ml
But to my surprise company is not producing the product (Lotion).. They are manufacturing lakme sun expert ultra matte gel..
Also the defining characters on the product is not the standardised lakme sunexpert products
Nykaa is a most trusted brand.. And are sending fake products...

I ordered schwarzkopf shampoo conditioner and a ten day shine treatment. Product was very dirty and old. Requested for return and i sent the products. And money is not refunded till now. Everytime i ask them they say i’ve sent a wrong ifsc code and when i send them the bank details again and again they reply me with thank you for providing a valid ifsc code. Its been a month and half days yet i didn’t receive the money...

I orderd 5 items from nykaa before four days, on 12 sep delivery boy called me at 2:30pm but told him plz call me after one hour bcoz i m at my duty that time. But he not called me again. Next day he called me same time at 2:30pm. But i have same problm that i was on my duty n unable recieve the order again in that time. I told him plz wait for 15 minutes otherwise he will call me after one hour.. But he was used abuse word to me. Plz do...

When i will get my refund...its 1 week past ..when the hell i will get my refund. you are doing fraudism, when i will get my 360 rs why should i suffer because of your mistake...i will take strict action against you...you picked up your products and refumded only partial amount ...why you haven't refunded full amount .. when i will get my 360rs.My order no. is[protected]...

I had ordered three Khadi products on 5th Sep;2018 from Nykaa and it was supposed to delivered between 7th Sep;2018 to 10th Sep;2018.Till now I havent received my consignment. When I called to Customer care executive she was making some excuses. Even two months back I had ordered two products and it got delivered after 25 days.
I am very much disappointed with the service.
Can somebody help me on this....

Product is not delivered to me, when i track it says it has already delivered. I have asked for proof of delivery, and i am shocked to see my signature there which i have not at all singed.Called customer and nykaa is neglecting the issue since a month. they are not even following up with the issue. I have orderd loreal products on Aug 14th, and still didnt recieve even after complaining so many times...

I have ordered pac hd liquid foundation 4.5 shade. And the order number was #[protected] on[protected]. When i received product, i realized that the shade i purchased was very darker so i asked them to replace. But they said they can't replace but refund my money after picking up the product. They picked up the product on[protected] but they didn't refund......

I have ordered pac hd liquid foundation 4.5 shade. And the order number was #[protected] on[protected]. When i received product, i realized that the shade i purchased was very darker so i asked them to replace. But they said they can't replace but refund my money after picking up the product. They picked up the product on[protected] but they didn't refund my money till now. I've sent so many mails to them but till now no action has been taken....

I recieved my items today on 9 sept.
I ordered face shop aloe vera, face shop mask sheet, kaya toner and neutrogena sunscreen..

In the package it was written that all the items are present and also in the paper it is mentioned. I paid the money for it.
But after i opened the package neutrogena sunscreen was missing.. I paid full money for it. But 1 item was missing.. I hope you get to this problem real quick....

I had ordered 2 products but received only 1 then i complaint to Nykaa and received a mail..according to the mail they will send my missing product as soon as possible...i have been tracking my order no.[protected]A since 28th August and i am complaining nykaa customer care.. related to this matter..they scheduled delivery 4 times but i have not received my order yet. They are giving worst service...