Nykaa.com Complaints & Reviews

Actually i returned a product on the day of delivery itself with a clear chat with the customer care of nykaa so as i have already paid the amount before delivery by online banking and it is said that refund of return 'll be given as soon but it is utmost couple of weeks but i yet dint get my refund
And when i wanted too contact the customer care they were showing reluctance "i want my refund"

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Address: Pune, Maharashtra, 411038

Website: www nykaa.com

I have ordered "sugar liquid lipstick cocoa
Ammo" having order number -
Nyk[protected] on 26 oct, 2018.
I ordered two quantity of the same on this date.
I gifted one of those to my mother from pune to delhi and when she opened the product ;whole lipstick was dry from inside.
Returning of the product is not possible as i have stated above ; i have parcel the product from pune to delhi.
Now i want a refund on this product and expecting a response as soon as possible.

+1 photos

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Address: Kolkata, West Bengal, 700034

Website: nykaa

I purchased a milani lipstick from this website costing rs. 547. Order no was[protected]. Returned that product due to expiry date. Return id is ret_[protected] and returned that product on 6th nov 2018. But till now have not got the refund. When enquiring about this they are giving lame excuses. But every details they have asked for given but till now have not got my refund. Suggest me what to do?

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V

venice Italy12

from Chennai, Tamil Nadu

Nov 20, 2018

My product is not still delivered.the delivery executive didn't called me still.they updated that product could not be delivered.

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Website: Nykaa

Hello Nykaa
I have placed my order on Oct 3 2018 and paid it through my debit card.
I tracked it and it showed *Jalahalli H.O
Its been more than 1 month and i still haven't received it. I even called the customer care service but still no result. This is so frustrating because this has never happened before. Can you please look into it? Cause you cannot run away with someone else money for free.

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Nov 16, 2018

Updated by zaza sumi Hello Nykaa
I have placed my order on Oct 3 2018 and paid it through my debit card.
I tracked it and it showed *Jalahalli H.O
Its been more than 1 month and i still haven't received it. I even called the customer care service but still no result. This is so frustrating because this has never happened before. Can you please look into it?

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Website: Nykaa.com

Placed an order for a blush duo and highlighter on nykaa and as some offer was going on it promised me a free so matte lipstick.. I received the blush and highlighter but unfortunately not the lipstick... It showed to be delivered in another shipment but after few days when i tracked, it showed that order is returned where as i dint even get it... It dint even reach my city... How ridiculous!! They are so disappointing and fake... Worst worst online experience and they just fool their customers... Never buy from them

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Address: Theni, Tamil Nadu, 625515

I order a dove shampoo from nykaa app, but i received a wrong product, so i return it and ask for the refund, nykaa agree to refund my amount, but it’s more than half a month my refund amount not yet received. Everyday i asking with nykaa customer care, they repeating the same thing refund initiated, but my refund amount not received.. My order number-nyk[protected]‬

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Address: Mumbai City, Maharashtra

I have returned a product on 21.10.18 of the order number[protected] I still haven't received any refund of that product. I have written two mails. I got reply instantly stating that the refund has been initiated and would be credited to my account within five days. Five days are over and I have written an another mail to which I got no reply. I hope you look into the matter soon.

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I placed order in nykaa on November 1 st and still now it’s not delivered and they will tell we are working on high priority for them highly escalated issue means not resolving even after 13 days.
Worst service, pls don’t order from them anything they don’t service anythjng it’s better to buy from branded players.
Attached screenshot for your reference
Every day they will tell we will resolve 13 days same story and no Change.
Pathetic service

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Address: 721101

Website: www.nykaa.com

An order placed on 28th october was notprocessed until 9th nov which was ofcourse bhaidooj. As the office address was closed i aksed the delivery guy as well as the delivery partner through the link provided to deliver it on the next working day, the parcel simply got returned to them again but i didnt do that, they themselves did that. They gave me all # reasons of delayed delivery, to discuss th matter i tried contacting them but as usual their staff is never available. Ultimately i have deleted the app. I am never ordering from nykaa again,

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Address: Mumbai City, Maharashtra

Website: www.nykaa.com

I am a regular at nykaa and this was not the 1st time i orderd from them. I placed an order on the 11th of oct with nykaa for 10items costing rs 6644/- which i paid through my debit card. I generally receive the products within 4-5 working days. I received 1 product out of the 10products within 4days and was expecting the others to arrive back and for the. When i di not receive t eh orders until the 10th day of ordering, i picked up the phone...

+2 photos

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2 Comments

Website: nykaa.com

Sir,

I have ordered 5 items on 1st november 2018 (Order number[protected] and paid rs 2029 through internet banking, but immediately i cancelled a part of order named rica wax for sensitive skin) but again i reorder the same particular product (Rica wax for sensitive skin) which was paid through cash on delivery. So the previous 4 order items (Order no[protected] has been already delivered excluding the cancelled item,. But i didn't get my refund yet. The refund amount-₹985. And inspite of several complaints and mails they are saying only to wait 2 to 3 days more whereas the refund has been initiated on 2 nov 2018.

So i want my refund back, please kindly take immediate step to get my money back

+1 photos

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Website: Nykaa.com

Hello sir,

I want you to inform you that, i have ordered 5 items on 1st november 2018 (Order number[protected] and paid rs 2029 through internet banking, but after sometimes i cancelled a part of order named rica wax for sensitive skin but again i reorder the same perticular product (Rica wax for sensitive skin) which was paid through cash on delivery. So the previous 4 order items (Order no[protected] has already delivered excluding the cancelled item,. But i still didn't get my refund yet. The refund amount-₹985. And despite of several complaint they only told me to wait 3 and 2 more days where the refund initiated on 2nov 2018.

So i want my refund back, please kindly take immediate step to get my money back

Thank you

+1 photos

Nov 07, 2018

Updated by Rosalin Dash sir,

I have ordered 5 items on 1st November 2018(order number[protected] and paid rs 2029 through internet banking, but immediately I cancelled a part of order named Rica wax for sensitive skin) but again I reorder the same particular product( Rica wax for sensitive skin) which was paid through cash on delivery.So the previous 4 order items (order no[protected] has been already delivered excluding the cancelled item, .but I didn't get my refund yet.the refund amount-₹985.and inspite of several complaints and mails they are saying only to wait 2 to 3 days more whereas the refund has been initiated on 2 nov 2018.

So I want my refund back, please kindly take immediate step to get my money back

Thank you

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Address: Lucknow, Uttar Pradesh

Website: Nykaa

Tried to buy 3 product from nykaa today. I’ve made payment debit card n the payment has done n the amount is debit from my account. Also got transaction ref. Number but still order has not been placed. No order no number, no email, no order details are appearing in nykaa account. They haven’t send any msg or email that order has placed. All the items still in my cart. Plz place my order or refund my amount..

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N

Narayani bhagwat

Jul 27, 2022

I’ve made payment debit card n the payment has done n the amount is debit from my account. Also got transaction ref. Number but still order has not been placed. No order no number, no email, no order details are appearing in nykaa account. They haven’t send any msg or email that order has placed. All the items still in my cart. Plz place my order or refund my amount..

amount deducted but order not confirmed - Comment #4028186 - Image #0

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Hi, my name is sabarishree, i am a regular customer of nykaa, i bought a lots of products. But lastorder i have a place when the delivery date is come the delivery agent/ boy without giving any information the order is failed. Dan i preferred nxt date that time i received is my products. Bt nxt time sme prblm. Today out of the delivery come out on my phone bt whole day is over again the products has not reached in my home. Then i opened the nykaa app & saw my order status again my order is failed... I can't understood what is the problem. & the behaviour is not god of delivery
Agent...

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Address: Howrah, West Bengal, 711102

Hi, my name is chumki ghosh, i am a regular customer of nykaa, i bought a lots of products. But last 3 order i have a place when the delivery date is come the delivery agent/ boy without giving any information the order is failed. Dan i preferred nxt date that time i received is my products. Bt nxt time sme prblm . Today out of the delivery come out on my phone bt whole day is over again the products has not reached in my home. Then i opened the nykaa app & saw my order status again my order is failed... I can't understood what is the problem. & the behaviour is not god of delivery
agent / boy... Then the products was missing a thing( nail cutter)...

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A

Aien

from Kohima, Nagaland

Nov 7, 2018

My order delivery was failed by the courier. This the first time nykaa has failed to deliver my order, I'm a regular customer and i m determined to continue being one. Therefore I hope I wouldn't be further disappointed. So I ask you to refund my money at the earliest for I would like to more more products.

disappointed of delivery agent / boy - Comment #3264461 - Image #0

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Website: NYKAA.COM

I placed a prepaid order on 13-10-18, neither my order is delivered

nor they have initiated a refund, in spite of phone calls, chats

and 20 mails. Their customer support is pathetic. each time their answer is

give us 24hrs to 48 hrs and we will resolve your issue, it has been 18 days

since the order has been placed, now they have stopped replying to the mail

altogether. my order # is[protected], never had this kind of experience on

amazon or even paytm mall. products have always reached on time or

refunds and apologies have been prompt . nykaa is setting a new low of

shopping experience.

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Address: 700039

I ordered products via nykaa on 19th october, 2018. After receiving the products, 1 was damaged and i requested for exchange. Return was initiated on 21st october. But, after that courier service did not come to pick up the damaged product. I contacted nykaa via mail and phone calls. I asked for return instead of exchange to expedite the process. But, even after 9 days nobody is picking up the product. Nykaa claims it is 3rd party problem. Meanwhile my refund is held up. I do not care about the exchange/return anymore... After 9 days if the company cannot arrange a pickupm they should at least refund my money.

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Feb 26, 2019

Complaint marked as Resolved

My problem was resolved the day after I filed the case

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Website: www.nykaa.com

Order no.:[protected]
I had purchased some product online from nykaa and bluedart is the courier partner. The product was to ship to indore and to be delivered by 22nd october. It has been more than a week since it is lying in the same location (Vijaynagar hub-indore) but it’s status has not been updated and it remains undelivered despite being in the same city.
I have made repeated calls and written emails to both nykaa & bluedart but no action is being taken. Everytime the same line is being used “we are doing our best, we have escalated the request to the concerned department” but nothing at all is being done.
Please help.

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G

garima rihan

from Ludhiana, Punjab

Oct 31, 2018

I have ordered on 8th oct and that shows it will be delivered before 13th but stil not received...i need that on urgent basis as i am moving tomorrow ..
After this experience i’ll thnk twice for any purchase as price was same ...
If i’ll not receive tomorrow then i am going to escalate further
Order no[protected]

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Address: Hyderabad, Telangana

Website: Nykaa.com

Hi...i still not receiving any details..many times have mailed them. I havecalled themm...many many time..but there is no reponse...by nykaa.my order no..[protected]..plz...let me know delivery date...as soon as possible.plz let me know..what service is this...thanks.take strict action.i mailed on noreply @nykaa.com.but no reponse..no reply from there side.

Oct 28, 2018

Updated by rahila sultana I ordered on 26 october 2018...and still i did' nt received any updates..there is no response from nykaa

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P

Patilgayatri

from Indore, Madhya Pradesh

Oct 30, 2018

Nykaa tries to fool customers into buying more product . I purchased 4 nykaa items in order to get the offer buy 3 get 1 free and checked twice before buying . It was applied on all the items but in the end had to pay full. When complained didnt resolve my issue .They didnt even had any explaination for my problem.

I ordered products on nykaa app - Comment #3256473 - Image #0

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Address: 799001

Order nyk[protected] with 3 items worth rs 999.00 was supposed to be delivered on 19th october, but it is not yet delivered. I tracked the bluedart courier and found that the product arrived at agartala since 10 days but they neither make a phone call nor deliver the product. This just sent a message on 22nd october that address is incorrect. Though address is proper and correct and easily locatable within the city. Kindly take up the matter and resolve as early as possible as it already late.

Regards
Nabanita sil

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N

Nirmitik

from Pune, Maharashtra

Oct 30, 2018

Very Bad service the courier boy misbehaved baldy then when I called Nykaa about the free products they don't deliver and also customer care people fool you Important Nykaa products are not genuine Fooling people and wasting their hard earned money

Nykaa.com Complaints & Reviews

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Nykaa.com reviews & complaints page 39

refunding arrogance

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product is defective

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refunding issue

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order not received for months now

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partial order delivered..

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refund amount not received.

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delaying of refund of product

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worst service

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delivery service sucks

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prepaid order not delivered but nykaa claims delivery is made

pending refund

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refund issue of order number 602146543

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amount deducted but order not confirmed

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not delivered my products

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disappointed of delivery agent / boy

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product not delivered, refund not initiated,

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pickup and refund

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product remains undelivered - no action taken

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I ordered products on nykaa app

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product order nyk-14615354-6737382 not delivered

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