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Nykaa.com Complaints & Reviews

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Updated: Mar 28, 2026
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Nykaa.com reviews & complaints page 41

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A
annette styles
from Ranaghat, West Bengal
Oct 16, 2018
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Address: East Sikkim, Sikkim, 737101

I had ordered two items from nykaa on 11th of october and it was to be delivered yesterday. But the items were never delivered and when i tried tracking my order in the nykaa app it showed 'failed delivery'. The thing is, there were no phone calls, texts or emails about this.
I just let it be because i thought the order would be delivered today (16 oct. 2018) and there was a text in my cell saying that the order would be delivered today before 7 pm and so i waited. Iwaoted until 7:30 and now again when im tracking my order it says 'failed delivery'.
I need those items very urgently.
Please see into this.
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    brahmanand mishra
    from Ahmadnagar, Maharashtra
    Oct 11, 2018
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    I had ordered four items worth rs 15230 from your website on 2nd october 2018. I cancelled the order by speaking to your customer care the next day. I also didn't receive the product from the courier guy and returned it. It has been ten days but the refund has not been done into my account. Please look into the matter and resolve it by doing the needful.

    Thanks
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      S
      Satarupa Choudhury
      from Mumbai, Maharashtra
      Oct 10, 2018
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      Address: Jamnagar, Gujarat, 110075
      Website: www.nykaa.com

      Hi have purchased products worth rs 7980 on 8th october. Order no. Nyk[protected]. All the products i ordered were as per the description expect for nykaa pout perfect lip & cheek creamy matte crayon lipstick. The quality is below average neither the color nor the texture is as per the description. It is worth rs 499 and i ordered 4 of them, it is a terrible experience and waste of money. I called the nykaa customer care number and i was told they wont refund me the money because i checked the color. I am feeling terrible as i ordered from nykaa for the first time that for such a big amount, trusting the brand however they have highly disappointed me. This was the first and last time i ordered from nykaa.

      Having said that i would again the rest of the products were as per the standard and i have no complaint in regards to those.
      They are unable to delivery of the product in given time.they always send the message that today they deliver the order but not deliver. Three times they do it.
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        N
        Nikisach
        from Mumbai, Maharashtra
        Oct 9, 2018
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        Address: Mumbai City, Maharashtra, 400013
        Website: www.nykaa.com

        I had placed a prepaid order on 04 Oct and received a message on 05 Oct 2018, that i will receive it the same day. i waited in office till 7.45 pm but no one came. i received a message at 8.16 pm saying product was delivered. AS it was an office address I assumed it was handed over to someone, which i havent authorised. I came back to office next day and checked there was nothing. i still checked everywhere but no one had received it.

        after complaining, i received a mail from Nykaa with Proof of delivery, a cross for a signature no name of person mentioned.

        This is the most ridiculous way to deliver products, i have lost my money.
        Hello

        Why does it shows fail delivery attempt when it was already delivered and I'm using the product Right now? It has happened twice now and I'm concerned about that .
        I hope you guys will look at the problem.

        Thank you.
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          D
          Daliya Sutradhar
          from Imphal, Manipur
          Oct 8, 2018
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          I ordered a product from nykaa bt they delay my product and show a cause they don't located my address bt i have a q why blue dart agent does not pass me a message or any calls if they call me then ufcourse i told my proper address to them and now they delay my product if they failed to reached my address dn cancle it and return my money quickly please
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            A
            Ashvira Rodrigues
            from Mumbai, Maharashtra
            Oct 7, 2018
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            Tried to purchase 2 products nykaa mob app on 7th oct. Have made payment through bank of india through debit card and payment was done and amount was debited from my account and i got a transaction ref no. But still the order has not been placed. No order no or no order details are appearing in the nyka acc. They have send no msges or emails regarding the order placement. So am pretty sure that order has not been placed. All the items r still in my cart. I want u to refund my amount or place the order again. Please help
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              N
              Nagashree Prasad
              from Bengaluru, Karnataka
              Oct 7, 2018
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              Website: Mumbai

              I had placed an order numbered[protected] and out of 12 products, one was missing i. E., the nyx bright idea illuminating stick - chardonnay shimmer. After several complaints over email, phone etc. The supervisor sent me some pictures of the parcel, taken in the warehouse and i was very disappointed to see state that it doesn’t match the products i received.in fact, the nykaa foundation stick that i did recieve is not even visible in the picture. Thereby, a clear indication of the fact that this picture is most definitely not a picture of the parcel i recieved. I’d be extremely grateful if you may please look into the same and find me a suitable resolution as soon as possible.
              I have attached a photograph for you to see the condition of the products that have been delivered to me by Nykaa. Poor quality control from their end. Replace it, refund it, do whatever you like but sort it out and get it done in a day or two. Thank you
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                A
                Alia Athar
                from Mathura, Uttar Pradesh
                Oct 5, 2018
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                Address: Aligarh, Uttar Pradesh, 202002
                Website: www.nykaa.com

                I ordered a lipstick of 550 (Madras kaapi) and didn't liked it so i returned back... First they said to give bank details so that they will return my money in bank... But it never happened later, i got a coupon code.. Of 522 rupees... But when i applied the coupon... Suddenly it became invalid... I filled complaint several times but nothing happened... I was a regular customer of nykaa.. Didnt expected such theaft.. Hate to shop with nykaa..
                Oct 05, 2018
                Updated by Alia Athar
                its MONEY... spelling mistakes withmovie
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                  A
                  advaittichu
                  from Chennai, Tamil Nadu
                  Oct 3, 2018
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu, 600053

                  Iam not at all satisfied with the below said 2 products
                  Nykaa have charged me with high rate
                  I have enclosed the photo and also the invoice bill copy for your reference.
                  When i spoke to their customer care executive and asked for the details fro the high rate he said he cant do anything.

                  1. Fiona body wash - they have charged me rs. 90 but in the bottle its price is only rs.55/-

                  2. Sunsilk shampoo - they have charged me rs.110/- but the shampoo price is only rs. 85/-

                  Why are you cheating the customer??? I could have got these product in local market itself
                  I have lost my money and its a mental tension also.
                  Hope you will solve our problem and get back my money.
                  Dec 19, 2019
                  Complaint marked as Resolved 
                  Nykaa as solved the problem immedietly. thanks for your immediate action
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                    K
                    Kan.ch
                    from Kuchaiburi, Odisha
                    Sep 23, 2018
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                    Hey..
                    I ordered 6 products from nykaa with order no..[protected]
                    One of the product is lakme sun expert spf 50 ultra matte lotion 100ml
                    But to my surprise company is not producing the product (Lotion).. They are manufacturing lakme sun expert ultra matte gel..
                    Also the defining characters on the product is not the standardised lakme sunexpert products
                    Nykaa is a most trusted brand.. And are sending fake products to us..
                    I request you to refund my product..
                    And pay attention to matter.. Because i[censored] don't then consumer court will...
                    And then be ready for penalty
                    U r playing with trust and skin o[censored]r customer..
                    Hope you will take appropriate action very soon... Else.. I assure you that i will take best action possible against you very soon..
                    Thankyou
                    I ordered 4 items and returned all of them. They were delivered in two shipments. and same I returned.
                    I received refund of only 1 shipment.
                    Worst service in return and refund process. Items were picked up after 18 days of return initiation.
                    Hi,
                    I purchased lakme sun expert 50 spf gel and guess what? It wasn't original boom. Trusted Company like Nykaa in India selling duplicate skin products.
                    When i return it, didn't get my whole refund.
                    I contact customer care and I'm yet waiting for reply mail. Good job Nykaa.
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                      S
                      Snehasam
                      from Hyderabad, Telangana
                      Sep 18, 2018
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                      Address: Hyderabad, Andhra Pradesh, 500038
                      Website: Www.nykaa.com

                      I ordered schwarzkopf shampoo conditioner and a ten day shine treatment. Product was very dirty and old. Requested for return and i sent the products. And money is not refunded till now. Everytime i ask them they say i’ve sent a wrong ifsc code and when i send them the bank details again and again they reply me with thank you for providing a valid ifsc code. Its been a month and half days yet i didn’t receive the money
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                        M
                        Mani Masih
                        from Haldwani, Uttarakhand
                        Sep 13, 2018
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                        Address: Aligarh, Uttar Pradesh, 202001

                        I orderd 5 items from nykaa before four days, on 12 sep delivery boy called me at 2:30pm but told him plz call me after one hour bcoz i m at my duty that time. But he not called me again. Next day he called me same time at 2:30pm. But i have same problm that i was on my duty n unable recieve the order again in that time. I told him plz wait for 15 minutes otherwise he will call me after one hour.. But he was used abuse word to me. Plz do needful work. Thanks
                        I have ordered a tresemme shampoo along with a conditioner and hair straightner but the hair straightner is missing the box is empty please look at my problem this is my first time i have ordered on nyka and the response is so poor
                        Shampoo
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                          M
                          mafiaangel53
                          from Savantvadi, Maharashtra
                          Sep 13, 2018
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                          Website: nykaa

                          When i will get my refund...its 1 week past ..when the hell i will get my refund. you are doing fraudism, when i will get my 360 rs why should i suffer because of your mistake...i will take strict action against you...you picked up your products and refumded only partial amount ...why you haven't refunded full amount .. when i will get my 360rs.My order no. is[protected]
                          same happened withme .and later they compensated with a coupon that is also not working
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                            N
                            nykaa
                            from Delhi, Delhi
                            Sep 12, 2018
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                            Address: New Delhi, Delhi, 110019
                            Website: www.nykaa.com

                            I had ordered three Khadi products on 5th Sep;2018 from Nykaa and it was supposed to delivered between 7th Sep;2018 to 10th Sep;2018.Till now I havent received my consignment. When I called to Customer care executive she was making some excuses. Even two months back I had ordered two products and it got delivered after 25 days.
                            I am very much disappointed with the service.
                            Can somebody help me on this.
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                              D
                              Deepti Lekha
                              from Delhi, Delhi
                              Sep 12, 2018
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                              Product is not delivered to me, when i track it says it has already delivered. I have asked for proof of delivery, and i am shocked to see my signature there which i have not at all singed.Called customer and nykaa is neglecting the issue since a month. they are not even following up with the issue. I have orderd loreal products on Aug 14th, and still didnt recieve even after complaining so many times
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                                J
                                Jessyjoshua
                                from Hosur, Tamil Nadu
                                Sep 11, 2018
                                Resolved
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                                Resolved

                                I have ordered pac hd liquid foundation 4.5 shade. And the order number was #[protected] on[protected]. When i received product, i realized that the shade i purchased was very darker so i asked them to replace. But they said they can't replace but refund my money after picking up the product. They picked up the product on[protected] but they didn't refund...
                                Sep 19, 2018
                                Complaint marked as Resolved 
                                I had received email from [email protected] within two days saying they had initiated refund. And yes, It reflected in my bank account within three days. Thank you very much for your kind service.
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                                  Jessyjoshua
                                  from Hosur, Tamil Nadu
                                  Sep 11, 2018
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                                  Website: Nykaa.com

                                  I have ordered pac hd liquid foundation 4.5 shade. And the order number was #[protected] on[protected]. When i received product, i realized that the shade i purchased was very darker so i asked them to replace. But they said they can't replace but refund my money after picking up the product. They picked up the product on[protected] but they didn't refund my money till now. I've sent so many mails to them but till now no action has been taken. Please help me get my refund. Thank you.
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                                    Yum Tier
                                    from Sonipat, Haryana
                                    Sep 8, 2018
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                                    Address: New Delhi, Delhi, 110084

                                    I recieved my items today on 9 sept.
                                    I ordered face shop aloe vera, face shop mask sheet, kaya toner and neutrogena sunscreen..

                                    In the package it was written that all the items are present and also in the paper it is mentioned. I paid the money for it.
                                    But after i opened the package neutrogena sunscreen was missing.. I paid full money for it. But 1 item was missing.. I hope you get to this problem real quick.
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                                      A
                                      anita30
                                      from Mumbai, Maharashtra
                                      Sep 6, 2018
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi
                                      Website: Www.Nykaa.com

                                      I had ordered 2 products but received only 1 then i complaint to Nykaa and received a mail..according to the mail they will send my missing product as soon as possible...i have been tracking my order no.[protected]A since 28th August and i am complaining nykaa customer care.. related to this matter..they scheduled delivery 4 times but i have not received my order yet. They are giving worst service
                                      Nov 22, 2020
                                      Complaint marked as Resolved 
                                      Received my missing product.. all thanks to this forum
                                      I ordered products from nykaa on 29 august but its is not delivered yet . there delivery partner have plenty of excuses to not deliver the product . very unprofessional and pathetic behaviour
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                                        K
                                        Kamna Kundi
                                        from Delhi, Delhi
                                        Sep 4, 2018
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                                        Address: New Delhi, Delhi, 110018

                                        I ordered a few products on aug 25 and still haven’t received. I called in on 28th when i was informed it will be delivered within 24 hours when it wasn’t. No one followed up on this and i continued to call nykaa n shadowbox to know where the product us however was lied again and again that it will be delivered within next 48 hours however didn’t even rcvd any notification regarding the same.
                                        I have ordered through Nykaa order no[protected]..I have paid total payments but nt delivered to me yet
                                        I ordered on 5th September and paid money directly through debit card, the expected delivery was 9th but still I didn't get my things ..
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