Nykaa.com Complaints & Reviews

I ordered a few products on aug 25 and still haven’t received. I called in on 28th when i was informed it will be delivered within 24 hours when it wasn’t. No one followed up on this and i continued to call nykaa n shadowbox to know where the product us however was lied again and again that it will be delivered within next 48 hours however didn’t even rcvd any notification regarding the same....

I had ordered a product and it got returned by itself and I was not notified about it. And when I asked them about it (on phone) they seemed to be not know what was the issue. I wanted to know about what happen that it was returned when I did not ask of it to be returned but no reply. They only said sorry.
Again I ordered but the same think happed.
Very irresponsible people and no proper management
Bad customer care...

I had ordered for faces long wear eye pencil from nykaa. The product delivered was way past the expiry date. I tried contacting customer care number where no one responds. The ticket raised though their chat service was closed without contacting me. I have raised another ticket by mailing them. They have sent response that they will contact within 24 hrs. But no one has contacted yet. It is really pathetic that such a big online shopping...

Hello team,

My 9 item (S) of nykaa order #[protected] placed on sunday august 26 has never been received. But awb# p[protected] via wowexpress is shown as delivered.

This is highly frustrating as the total amount of order is for rs 1488 and this experience has left a bad taste in my mouth.

Such a big site should be sure to engage with delivery partners who have good reputation and responsibility.br...

Nykaa delivered completely wrong products from what i ordered on 17th august 2018 and after innumerable calls they did not do the reverse pick up nor are they refunding my amount. They are thieves and the manager rajni saroha emailed that the pick up will be done with 24 to 48 hours which has not yet been done. Please take strict action against these people. They do not give promt response to calls. Even after their fault they do not work...

I have placed an order at nykaa.com om 7 august 2018. And it was a prepaid order which worth rs 3550. But till now i haven't received my order. Whenever i am connecting to the customer care, they are saying your issue will resolve with 48 business hours. And this is happening a repeated number of times. They are neither resolving my issue nor they delivering my products....

Dear team,
My order no is[protected]. Form last 2 weeks i followed up with nykaa team. But did not get my parcel. Today i got to know my order got cancelled. Shadowfax the courier agent never contacted with me. Without contacting with me they cancelled my order. Each and everyday i informed to nykaa team for same. They told me they will give me a call with proper reason why my order not delivering to me. But fake commitments maid from...

I have not received my order number:[protected]
Inspite of complaining twice at nykaa customer care there is no action taken on this
It was a prepaid order
Kindly look into the matter as my valuable money is stuck
Pathetic customer care service by nykaa
Just opening few stores all over india does not get you a strong customer base
Kindly look into your online business as well...

I have received only text messages related to the delivery of the order... Not a single phone call was received by me regarding the same... Afterwards message came that i wasn't available... Same thing happened today.. Its a request that before the delivery of the consignment kindly give a call... Not yet received the parcel. My order from nykaa with blue dart is awb# [protected]...

My order number #[protected] was placed on 20th august 2018 and i had ordered two products and i cancelled one of them right after the online payment. Its been various times that i tried to contact nykaa's customer care service and unfortunately i have not received a reply back from their end. I would like raise my complaint for refund of rs.105.00 against cancellation.

I had paid rs. 260 and received product worth rs 175. I...

Its almost a month that i didn't get my product even after calling nykaa customer care number several times. Each time i called them they only told me that we will make your delivery on urgent basis. I even contacted wow express but even they gave me fake promises. I tried cancelling the order and requested them to return my prepaid money, but they haven't cancelled the order. Had the worst experience shopping with nykaa. Nykaa and wow express...

My order:[protected]Order form nykaa) was expected to be delivered on 17th august 2018 and the courier service cancelled my order without even contacting me. It's been 10days since i placed the order. And the shadowfax delivery staffs are behaving so rude and unprofessional.
I am unable to contact to nykaa customer care service. Though i am trying to contact them at least 10 times each day
Please help me. I have mailed my issue...

I buy matrix biolage smoothproof shampoo, but I think I get the fake product because when I use the shampoo it makes my hair rough and sticky and when I done the barcode scanner it's showing other product.i want to return this product as it will be of no use for me.so please return this product.whem I used the shampoo it remains in the hair and make them rough, previous when I bought the shampoo from a store it made my hair Friz free....

The product ordered online was out of stock, and worth rupees 2, 250/-. Received a product worth 55/-. For us rs.2, 250/- is a huge amount! Tax invoice is correct. Boxing is correct but the inside product is totally different. Shocked!
How can this be packaging mistake?? I want to get my refund from nykaa. Please!
It was cod payment. This is not fair what u do to customers!...

Nykaa, I don't think somebody take action if I am putting my issue here because I have raised my issue many times but no one came back with resolution.

I have placed my order #[protected] on 17th of august and the order gets automatically cancelled due to some reason. It happened for the 5th time so i kept an eye and the product was and is available. And when asked to the customer care executive he was so rude, he told me to...

I have ordered loreal paris lipstick but i was delivered kadhi soap and didn't get any proper replies when contacted for the same. I don't know where it went wrong but nothing wrong done from my side. What irritates me more is the laziness on replying to my complaints by giving me a product which i don't want and which is very less in value than one which i ordered

Extremely disappointed with nykaa being a regular prilvileadge...

Nykka has a very ### service where they did not even accept to cancel or replace the wrong product delivered to me.
The CUSTOMER CARE is giving excuses that they cannot replace jockey products. But they are unable to understand how will a customer use the wrong product.
The colors and size of the product is wrong and hence my money will go waste. It was a big mistake to shop from nykka. And i want to sue the company for causing...

I ordered maybelline lipstick on 13 th august, initally i have check the estimated delivery was 17 th august, now it has mentioned 18 th august.. Which i am not happy with it, i need my parcel by today, if not tomorrow, if not i will cancel my order... I tracked my order, it was in bangalore only, so kindly talk to delivery team blue dart to courier asap....

I had ordered makeup from nykaa on 12th August 2018, i was inform that my ordered had been shipped on 13th january 2018 from india post-mr/da/west-1615 but i can't trace my consignment as the website show no such consignment us available .So, where can i track my order.I also contact the customer care but they couldnot suggest any remedies and also i had raise various compaint through the app which is left unrespond . i kindlt request the...

Order number:
[protected]
The order is not yet delivered since 2 weeks, there is no followup/update regarding the issue. Earlier they said me that the delivery ocmpany has some technical issue, after 2 week now the delivery details shows that the item is in transit and stuck in the warehouse since 4th august, i was supposed to get the shipment by 6 august...