Nykaa.com Complaints & Reviews

Tried to buy 3 product from nykaa today. I’ve made payment debit card n the payment has done n the amount is debit from my account. Also got transaction ref. Number but still order has not been placed. No order no number, no email, no order details are appearing in nykaa account. They haven’t send any msg or email that order has placed. All the items still in my cart. Plz place my order or refund my amount..

Hi, my name is sabarishree, i am a regular customer of nykaa, i bought a lots of products. But lastorder i have a place when the delivery date is come the delivery agent/ boy without giving any information the order is failed. Dan i preferred nxt date that time i received is my products. Bt nxt time sme prblm. Today out of the delivery come out on my phone bt whole day is over again the products has not reached in my home. Then i opened the nykaa app & saw my order status again my order is failed... I can't understood what is the problem. & the behaviour is not god of delivery
Agent...

Hi, my name is chumki ghosh, i am a regular customer of nykaa, i bought a lots of products. But last 3 order i have a place when the delivery date is come the delivery agent/ boy without giving any information the order is failed. Dan i preferred nxt date that time i received is my products. Bt nxt time sme prblm . Today out of the delivery come out on my phone bt whole day is over again the products has not reached in my home. Then i opened the nykaa app & saw my order status again my order is failed... I can't understood what is the problem. & the behaviour is not god of delivery
agent / boy... Then the products was missing a thing( nail cutter)...

I placed a prepaid order on 13-10-18, neither my order is delivered

nor they have initiated a refund, in spite of phone calls, chats

and 20 mails. Their customer support is pathetic. each time their answer is

give us 24hrs to 48 hrs and we will resolve your issue, it has been 18 days

since the order has been placed, now they have stopped replying to the mail

altogether. my order # is[protected], never had this kind of experience on

amazon or even paytm mall. products have always reached on time or

refunds and apologies have been prompt . nykaa is setting a new low of

shopping experience.

I ordered products via nykaa on 19th october, 2018. After receiving the products, 1 was damaged and i requested for exchange. Return was initiated on 21st october. But, after that courier service did not come to pick up the damaged product. I contacted nykaa via mail and phone calls. I asked for return instead of exchange to expedite the process. But, even after 9 days nobody is picking up the product. Nykaa claims it is 3rd party problem. Meanwhile my refund is held up. I do not care about the exchange/return anymore... After 9 days if the company cannot arrange a pickupm they should at least refund my money.

Order no.:[protected]
I had purchased some product online from nykaa and bluedart is the courier partner. The product was to ship to indore and to be delivered by 22nd october. It has been more than a week since it is lying in the same location (Vijaynagar hub-indore) but it’s status has not been updated and it remains undelivered despite being in the same city.
I have made repeated calls and written emails to both nykaa & bluedart but no action is being taken. Everytime the same line is being used “we are doing our best, we have escalated the request to the concerned department” but nothing at all is being done.
Please help.

Hi...i still not receiving any details..many times have mailed them. I havecalled themm...many many time..but there is no reponse...by nykaa.my order no..[protected]..plz...let me know delivery date...as soon as possible.plz let me know..what service is this...thanks.take strict action.i mailed on noreply @nykaa.com.but no reponse..no reply from there side.

Order nyk[protected] with 3 items worth rs 999.00 was supposed to be delivered on 19th october, but it is not yet delivered. I tracked the bluedart courier and found that the product arrived at agartala since 10 days but they neither make a phone call nor deliver the product. This just sent a message on 22nd october that address is incorrect. Though address is proper and correct and easily locatable within the city. Kindly take up the matter and resolve as early as possible as it already late.

Regards
Nabanita sil

Order #[protected]
On 21, sep 2018 i had ordered a couple of products from nykaa and one of them was a nail polish in the shade nutcracker dreams. I had previously bought it right after they had launched it, and it was one of my favourite shades. So i wanted to buy it again. So upon receiving my order i noticed that the nail polish shade was not nutcracker dreams but milk chocolate. It had the shade name nutcracker dreams but the polish itself was milk chocolate. I think they labelled the product incorrectly, maybe.
So i complained about it and the nykaa team refunded me the amount in the form of a coupon code.
On 23 october, i placed an order for a couple of things and among them was nutcracker dreams and i used that very coupon code so i didn't have to pay for the nail polish atleast. But i was disappointed again when i got my package today and saw that i got milk chocolate again instead of nutcracker dreams. The nail polish has the shade name nutcracker dreams but the actual shade is milk chocolate. Again! Now either i have gone blind or the shade nutcracker dreams doesn't exist anymore. I was so looking forward to receiving my favourite shade but twice now they have send the wrong product.

Hello nykaa, bluedart

This is pathetic,, one order ([protected]) done on 9th oct, is yet to be delivered..

Worst service i have ever seen with any online shopping, provided we are living in metro city.

So there was one attempt for delivery - when i was not available.

No attempt was done post that, even though i got a message 2-3 times in last week, but no one came to deliver, no one attempt to call.

How bad it can be...???

Pls cancel the order, raise thw refund with penalty. Since i waited for almost 13days to get a package delivered..

Reply asap

I have order some forest essential products from nykaa 11th oct 2018and they added some complimentary gift but when it was delivered company only delivered products not delivered complimentary products which was automatically added to cart, wjen i called nykaa customer care they blamed inconvenience of bluedart, but bluedart tracking showed back to shipper and bluedart customer care also said that they back the product immediately after receiving the product, i dont know why it happened.nykaa customer care didnt sent me any mail or message regarding these issue.Didnot expect from Nykaa.

Subject: fw: [nykaa] re: your order number[protected]

Dear sir / madam

This is shannon's father stany jovin menezes requesting the refund agaisnt the damage product returned to your company. Earlier my daughter has submitted mistakenly atm number instead of bank account number and later she has amended and sent correct bank account number and bank statement for your record. Kindly go through the below trailing mails and as of now there is no positive reply at your end.

We are regular and happy customer for your nykaa products from your stores and in view of customer service we are not very happy about your response and it creates bad image of your products.

Having said that, i would request you to take action and refund the amount after receiving this mail. Kindly let me know the reasons for the delay.

Shannon's bank account number
1) account holder name: shannon jean menezes
2) name of the bank: state bank of india
3) manipal branch
4) account number: [protected]
5) ifsc code: sbin0004426
6) menezes. [protected]@gmail.com

I didn't receive any delivery but i got the message that the delivery was done... I paid for the thing online.. I want my money back or the product...
Asap..
This should not be the way to treat your customer.. Yu all should be more careful about all this.. As i have paid the price online i want my money to be refunded or the product to be delivered..
As i have selected the home as preference for the delivery but no person came to deliver the product... This is all stupid. Now what you expect to rate my experience of delivery.. 5 star.. Oh please.. This never happened to me. I was happy with your products and deliveries but now i felt betrayed.. This is all seriously so annoying.. Just give me my 💰 back. Asap or give me the product..

This is worst app i’ve ever. Even after ordering products worth a lakh in a year, their delivery representative misbehaved with me. They are rude and unprofessional. And refused to give order at my home and was asking me to come and get the order. When i asked he need to come, he refused to deliver and said i am taking it back. What the hell is this. What the hell i am paying for, for this harassment?

I had ordered two items from nykaa on 11th of october and it was to be delivered yesterday. But the items were never delivered and when i tried tracking my order in the nykaa app it showed 'failed delivery'. The thing is, there were no phone calls, texts or emails about this.
I just let it be because i thought the order would be delivered today (16 oct. 2018) and there was a text in my cell saying that the order would be delivered today before 7 pm and so i waited. Iwaoted until 7:30 and now again when im tracking my order it says 'failed delivery'.
I need those items very urgently.
Please see into this.

I had ordered four items worth rs 15230 from your website on 2nd october 2018. I cancelled the order by speaking to your customer care the next day. I also didn't receive the product from the courier guy and returned it. It has been ten days but the refund has not been done into my account. Please look into the matter and resolve it by doing the needful.

Thanks

Hi have purchased products worth rs 7980 on 8th october. Order no. Nyk[protected]. All the products i ordered were as per the description expect for nykaa pout perfect lip & cheek creamy matte crayon lipstick. The quality is below average neither the color nor the texture is as per the description. It is worth rs 499 and i ordered 4 of them, it is a terrible experience and waste of money. I called the nykaa customer care number and i was told they wont refund me the money because i checked the color. I am feeling terrible as i ordered from nykaa for the first time that for such a big amount, trusting the brand however they have highly disappointed me. This was the first and last time i ordered from nykaa.

Having said that i would again the rest of the products were as per the standard and i have no complaint in regards to those.

I had placed a prepaid order on 04 Oct and received a message on 05 Oct 2018, that i will receive it the same day. i waited in office till 7.45 pm but no one came. i received a message at 8.16 pm saying product was delivered. AS it was an office address I assumed it was handed over to someone, which i havent authorised. I came back to office next day and checked there was nothing. i still checked everywhere but no one had received it.

after complaining, i received a mail from Nykaa with Proof of delivery, a cross for a signature no name of person mentioned.

This is the most ridiculous way to deliver products, i have lost my money.

I ordered a product from nykaa bt they delay my product and show a cause they don't located my address bt i have a q why blue dart agent does not pass me a message or any calls if they call me then ufcourse i told my proper address to them and now they delay my product if they failed to reached my address dn cancle it and return my money quickly please

Tried to purchase 2 products nykaa mob app on 7th oct. Have made payment through bank of india through debit card and payment was done and amount was debited from my account and i got a transaction ref no. But still the order has not been placed. No order no or no order details are appearing in the nyka acc. They have send no msges or emails regarding the order placement. So am pretty sure that order has not been placed. All the items r still in my cart. I want u to refund my amount or place the order again. Please help