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Nykaa.com Complaints & Reviews

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Updated: May 11, 2026

Complaints 1155

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76

Unresolved

1079

Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Nykaa.com reviews & complaints page 42

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Address: New Delhi, Delhi, 110084

I recieved my items today on 9 sept.
I ordered face shop aloe vera, face shop mask sheet, kaya toner and neutrogena sunscreen..

In the package it was written that all the items are present and also in the paper it is mentioned. I paid the money for it.
But after i opened the package neutrogena sunscreen was missing.. I paid full money for it. But 1 item was missing.. I hope you get to this problem real quick.

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Address: New Delhi, Delhi

Website: Www.Nykaa.com

I had ordered 2 products but received only 1 then i complaint to Nykaa and received a mail..according to the mail they will send my missing product as soon as possible...i have been tracking my order no.[protected]A since 28th August and i am complaining nykaa customer care.. related to this matter..they scheduled delivery 4 times but i have not received my order yet. They are giving worst service

Nov 22, 2020

Complaint marked as Resolved

Received my missing product.. all thanks to this forum

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Nandani Thakur

from Delhi, Delhi

Sep 11, 2018

I ordered products from nykaa on 29 august but its is not delivered yet . there delivery partner have plenty of excuses to not deliver the product . very unprofessional and pathetic behaviour

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Address: New Delhi, Delhi, 110018

I ordered a few products on aug 25 and still haven’t received. I called in on 28th when i was informed it will be delivered within 24 hours when it wasn’t. No one followed up on this and i continued to call nykaa n shadowbox to know where the product us however was lied again and again that it will be delivered within next 48 hours however didn’t even rcvd any notification regarding the same.

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Priyanka Das Ghoshal

from Mumbai, Maharashtra

Sep 4, 2018

I have ordered through Nykaa order no[protected]..I have paid total payments but nt delivered to me yet

S

Sana Sindgi

from Bengaluru, Karnataka

Sep 11, 2018

I ordered on 5th September and paid money directly through debit card, the expected delivery was 9th but still I didn't get my things ..

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I had ordered a product and it got returned by itself and I was not notified about it. And when I asked them about it (on phone) they seemed to be not know what was the issue. I wanted to know about what happen that it was returned when I did not ask of it to be returned but no reply. They only said sorry.
Again I ordered but the same think happed.
Very irresponsible people and no proper management
Bad customer care mangement

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Shefali Wahane

from Nagpur, Maharashtra

Sep 3, 2018

This product is very harmful on my face. Redness and itching.i mens side effects.

A

Ayesha Babkotkar

from Mumbai, Maharashtra

Sep 7, 2018

Order id:[protected]
Awb:P[protected]
I have already paid for the 2 items.And i haven't received the parcel yet.Still it shows returned even though i didn't asked for a return.Please take note of it as soon as possible.I have already PAID.Also they didn't call me before returning.

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Address: Bangalore, Karnataka, 560078

Website: Nykaa.com

I had ordered for faces long wear eye pencil from nykaa. The product delivered was way past the expiry date. I tried contacting customer care number where no one responds. The ticket raised though their chat service was closed without contacting me. I have raised another ticket by mailing them. They have sent response that they will contact within 24 hrs. But no one has contacted yet. It is really pathetic that such a big online shopping site does not have proper customer care. Definitely won’t be purchasing again from them.

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priyanka nimburkar

from Delhi, Delhi

Sep 5, 2018

How pathetic service nykaa providing to coustomer.i order the product on 5 August till now I didn't get my product.they will not follow up also.this is seriously unprofessional.i don't want product now I want my money refunded.

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Address: Mumbai City, Maharashtra, 400013

Website: www.nykaa.com

Hello team,

My 9 item (S) of nykaa order #[protected] placed on sunday august 26 has never been received. But awb# p[protected] via wowexpress is shown as delivered.

This is highly frustrating as the total amount of order is for rs 1488 and this experience has left a bad taste in my mouth.

Such a big site should be sure to engage with delivery partners who have good reputation and responsibility.

I have not even received a call from the courier partner wowexpress, then how can they show the delivery status as delivered.

The whole experience has wasted a lot of time and my money.

I need my money to be refunded back, i no longer trust the site. Please get it resolved on priority.

Thanks,
Anju

Aug 31, 2018

Complaint marked as Resolved

Aug 29, 2018

Updated by anju_babu Hello Team,

PFA the shipment screenshot which clearly mentions that the location of delivery is at BTM which is completely incorrect as my delivery location is electronic city.

Thanks,
Anju

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Piali Saha

from Bengaluru, Karnataka

Sep 5, 2018

What has happened to the website? I used to be a regular customer from nykaa but nowadays I can hardly select an option or view any reviews even the shopping cart doesn't work properly. Even if I have submitted order the card shows items. The texts are always wrapped. Hopefully, the issue will be resolved soon.

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Address: Mumbai City, Maharashtra

Website: Nykaa.com

Nykaa delivered completely wrong products from what i ordered on 17th august 2018 and after innumerable calls they did not do the reverse pick up nor are they refunding my amount. They are thieves and the manager rajni saroha emailed that the pick up will be done with 24 to 48 hours which has not yet been done. Please take strict action against these people. They do not give promt response to calls. Even after their fault they do not work promptly for refund.

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Address: Kolkata, West Bengal, 700045

I have placed an order at nykaa.com om 7 august 2018. And it was a prepaid order which worth rs 3550. But till now i haven't received my order. Whenever i am connecting to the customer care, they are saying your issue will resolve with 48 business hours. And this is happening a repeated number of times. They are neither resolving my issue nor they delivering my products.

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Address: 500089

Website: www.nykaa.com

Dear team,
My order no is[protected]. Form last 2 weeks i followed up with nykaa team. But did not get my parcel. Today i got to know my order got cancelled. Shadowfax the courier agent never contacted with me. Without contacting with me they cancelled my order. Each and everyday i informed to nykaa team for same. They told me they will give me a call with proper reason why my order not delivering to me. But fake commitments maid from nykaa team. Courier agent updated that due to wrong contact info they could not able deliver when i have given all the information right. Now nykaa team are tellin they cant send again that ordet. I am very much disappointed with nykaa service this time.

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Address: 560103

Website: Nykaa

I have not received my order number:[protected]
Inspite of complaining twice at nykaa customer care there is no action taken on this
It was a prepaid order
Kindly look into the matter as my valuable money is stuck
Pathetic customer care service by nykaa
Just opening few stores all over india does not get you a strong customer base
Kindly look into your online business as well

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Address: Gorakhpur, Uttar Pradesh

I have received only text messages related to the delivery of the order... Not a single phone call was received by me regarding the same... Afterwards message came that i wasn't available... Same thing happened today.. Its a request that before the delivery of the consignment kindly give a call... Not yet received the parcel. My order from nykaa with blue dart is awb# [protected]

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Address: 751006

Website: Nykaa.com

My order number #[protected] was placed on 20th august 2018 and i had ordered two products and i cancelled one of them right after the online payment. Its been various times that i tried to contact nykaa's customer care service and unfortunately i have not received a reply back from their end. I would like raise my complaint for refund of rs.105.00 against cancellation.

I had paid rs. 260 and received product worth rs 175. I would like you to review the order number mentioned above.
Looking forward for your response.

Thanks,
Arpita samantaray

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Address: 400059

Its almost a month that i didn't get my product even after calling nykaa customer care number several times. Each time i called them they only told me that we will make your delivery on urgent basis. I even contacted wow express but even they gave me fake promises. I tried cancelling the order and requested them to return my prepaid money, but they haven't cancelled the order. Had the worst experience shopping with nykaa. Nykaa and wow express are just behaving very irresponsible.

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Liry Terangpi

from Guwahati, Assam

Aug 24, 2018

Order #[protected] still have pending item to be delivered. It's been a week now. When will the item arrive.

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Address: New Delhi, Delhi, 110030

Website: Nykaa

My order:[protected]Order form nykaa) was expected to be delivered on 17th august 2018 and the courier service cancelled my order without even contacting me. It's been 10days since i placed the order. And the shadowfax delivery staffs are behaving so rude and unprofessional.
I am unable to contact to nykaa customer care service. Though i am trying to contact them at least 10 times each day
Please help me. I have mailed my issue to every forum i can and did it for many times but got no assistance anywhere. Not even from nykaa. This shows the unprofessionalism clearly!
Either help me cancel the order or make it delivered to me.
I have done enough as a customer to get my order.

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Address: Moradabad, Uttar Pradesh, 244001

I buy matrix biolage smoothproof shampoo, but I think I get the fake product because when I use the shampoo it makes my hair rough and sticky and when I done the barcode scanner it's showing other product.i want to return this product as it will be of no use for me.so please return this product.whem I used the shampoo it remains in the hair and make them rough, previous when I bought the shampoo from a store it made my hair Friz free.

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Address: Bangalore, Karnataka, 560043

Website: consumercomplaints.in

The product ordered online was out of stock, and worth rupees 2, 250/-. Received a product worth 55/-. For us rs.2, 250/- is a huge amount! Tax invoice is correct. Boxing is correct but the inside product is totally different. Shocked!
How can this be packaging mistake?? I want to get my refund from nykaa. Please!
It was cod payment. This is not fair what u do to customers!

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Liry Terangpi

from Guwahati, Assam

Aug 24, 2018

Order #[protected] still have pending item to be delivered. It's been a week now. When will the item arrive.

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Address: Ahmedabad, Gujarat, 380004

Nykaa, I don't think somebody take action if I am putting my issue here because I have raised my issue many times but no one came back with resolution.

I have placed my order #[protected] on 17th of august and the order gets automatically cancelled due to some reason. It happened for the 5th time so i kept an eye and the product was and is available. And when asked to the customer care executive he was so rude, he told me to place one prepaid order because of past history of my orders. When i asked me how can you cancel my order to which he replied we have the authority to do that.
i have never returned a single product, my order eventually gets cancelled from your end. In addition to that i am a nykaa privee member. This is how you treat your every customer? I have a question why there is an option of cash on delivery?

I don't want to know the reason I just want my order as it is at my place.

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Address: 560037

Website: Nykaa

I have ordered loreal paris lipstick but i was delivered kadhi soap and didn't get any proper replies when contacted for the same. I don't know where it went wrong but nothing wrong done from my side. What irritates me more is the laziness on replying to my complaints by giving me a product which i don't want and which is very less in value than one which i ordered

Extremely disappointed with nykaa being a regular prilvileadge customer. I will never buy nor recommend anyone to buy nykaa if i don't get what i really need

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Nykka has a very ### service where they did not even accept to cancel or replace the wrong product delivered to me.
The CUSTOMER CARE is giving excuses that they cannot replace jockey products. But they are unable to understand how will a customer use the wrong product.
The colors and size of the product is wrong and hence my money will go waste. It was a big mistake to shop from nykka. And i want to sue the company for causing such problem to me

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I ordered maybelline lipstick on 13 th august, initally i have check the estimated delivery was 17 th august, now it has mentioned 18 th august.. Which i am not happy with it, i need my parcel by today, if not tomorrow, if not i will cancel my order... I tracked my order, it was in bangalore only, so kindly talk to delivery team blue dart to courier asap.

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