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Nykaa.com Complaints & Reviews

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Updated: Nov 30, 2025
Complaints 1138
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74
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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 43

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G
Geethamadhuri Vadlapatla
from Puducherry, Puducherry
Aug 1, 2018
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Address: Mumbai City, Maharashtra, 600073
Website: Nykaa.com

I ordered on 22nd july and fully paid. Order #[protected] shipped through ecom express and still i’ve not received. It reached my place on 24th july itself and courier is not updating the status in the app and just keeping the product with them. No proper response from nykaa customer care as well. I am calling the customer care almost every day and they just say they are requesting urgent delivery and it will be delivered in 24 hrs. It’s happening since 24yh july and till now i’m getting the same response from customer care agent vinit prasad. The issue stops with agents itself and they don’t escalate to higher management. If the courier doesn’t deliver by mentioned date, nykaa should punish the courier and deliver products free of cost. Some action should be taken. I want my products asap
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Dear Geethamadhuri,

Greetings From Ecom Express.

We regret for the inconvenience caused regards, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.

Regards,
Ecom Express Team
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    S
    Sushmita S
    from Jorhat, Assam
    Jul 31, 2018
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    Address: Kamrup Metropolitan, Assam, 781005

    It's been a week since i was supposed to get my order. The customer care doesn't reply to emails and when caller, they say it will be delivered by today. It's been going on for a week. Moreover, they said they attempted delivery but i refused to accept the parcel when i got no calls nor text from the delivery executive. They scamed me and now won't even return my money.
    Order no:[protected]
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      R
      Rumi Saha
      from Kolkata, West Bengal
      Jul 31, 2018
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      I hv ordered 3 products on 28th july nd payment online rs 1334. At first system showed it will b delivered within 24 hrs, after dat system showed it will b delivered within 1st aug. Today they reflecting dat delivery boy rejected to deliver d pdt.. Now how can i get d produt, and its already delayed too much.. And even i dont kno d issue.. Now is nyakka demanding dat i will search delivery boy nd punish him? Very upset
      +1 photos
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        R
        Rashmeetkaurhundal
        from Dirba, Punjab
        Jul 27, 2018
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        Address: Mumbai City, Maharashtra
        Website: Www.nykaa.com

        I was a huge fan of this e-commerce website nykaa. I have been buying stuff from nykaa since 2014. Recently i purchased ponds age miracle from nykaa which was duplicate. The color of the cream was pale yellow. Whenever i apply it on my face, it gives a feeling as if several needles are pricking on my face. I am highly disappointed from nykaa's services. I would never recommend this website to anyone. Its better to buy from malls or genuine stores.
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          C
          Crystal cryz
          from Tirur, Kerala
          Jul 26, 2018
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          Address: 671313

          I purchased a product from nyka. I wanted to return that so i had contacted with nyka service they said there is no pickup service in my area. So i my self had returned the product to nyka in bangalore. I have received the mail the product had received nyka center on 21st july. When i asked about refund they said they needed snapshot of that mail of received the product in nyka so i sent the snapshot but there was no response i have still not received refund. Inspite exchange of so many mails i am not getting proper response from them nor my amount. I have been cheated by nykaa., very disappointed.
          Jul 27, 2018
          Updated by Crystal cryz           I had returned a product to nykaa bangalore after one week i had received a mail my product had received there. Then i asking for my refund they said they hadn't received the product they trying to avoid me still not received refund. Inspite exchange of so many mails i am not getting proper response from them nor my amount. I have been cheated by nykaa., very disappointed with nykaa
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            Â
            Ânänÿä Gôgôî
            from Lala, Assam
            Jul 23, 2018
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            My order reached my place long back but have not been delivered to me yet. It has been more than a week. They don't even answer to my complain. I need the order or the refund but they are doing none. Please help. Nykaa has always been so good in terms of delivery i recommended it to my friends also that their delivery is good. Now there might be some problem but atleast they should let me know the problem. I have been waiting for my orders for so long and it's not that it has not reached my place it has reached its destination 4 5 days ago but they are not doing anything or not even letting me know about the problem.
            +2 photos
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              I
              Inolas
              from Jodhpur, Rajasthan
              Jul 23, 2018
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              Address: Jaipur, Rajasthan, 302016

              I had refered a coupon to charudutt sharma from an email of mine and then a coupon was received by me of 200 off on 1200 purchaseand then i tried making purchase if 1500 where it stated yo be invalid coupon then i requested them to sent another one and they did the needful and sent another coupon which was again invalid further their customer representative said its only applicable on makeup which was mentioned nowhere which was definately a wrong fooling deed still further i tried buying makeup it was still invalid. For which i wrote so so many mails which are not only responded. And further the items i ordered are still not delivered and no response is shown for that too. They contacted once some days back where they said sorry we can't do anything it is the policy and just appologied which is definitely not acceptable. The irresponsible system shall be looked after and must be atleast reaponded
              +2 photos
              Jul 29, 2018
              Updated by Inolas               Still there is no update or resolution for the issue.
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                N
                nanu rabha
                from Malappuram, Kerala
                Jul 23, 2018
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                one order is missing

                Hi. Actually few days back i received one order from nykaa. I ordered few items from which one item is missing. Out of 10 items, i got only 9 items. The item which is missing is gatsby set and keep hair spray ultra hard-1. And the amount is rs.250. My order no. Is[protected]. Please help me solve this issue. I dont know why i dint get my that item. I always shop from nykaa and dis is the first time m facing dis problem. Please solve it....
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                A
                Archana Nishad
                from Changanacheri, Kerala
                Jul 21, 2018
                Resolved
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                Resolved

                Website: www.nykaa.com

                I ordered 5 items from Nykaa on 12th July’18 with order id:[protected] and the delivery date given was in between 14th-17th July. Today is 21th of July, almost 5 days and i still have not received the order. I have called Nykaa about 6 times on different dates asking them about the status of my parcel, they say that it will be delivered the same day or the next day but the result is always the same:disappointment.
                +1 photos
                Jul 23, 2018
                Complaint marked as Resolved 
                Product arrived today, but bad product
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                  B
                  Bipasha Saikia
                  from Patiala, Punjab
                  Jul 20, 2018
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                  Address: 781028

                  I ordered 3 items from Nykaa on 7th July’18 and the delivery date given was in between 10th-14th July. Today is 20th of July, almost 10days and i still have not received the order. I have called Nykaa about five times on different dates asking them about the status of my parcel, they say that it will be delivered the same day or the next day but the result is always the same:disappointment. Above all two of nykaas agent Were very naive on the phone and one sounded annoyed with this valid concern as he did not have a proper response to give. Really a disappointment and this sort of an consumer harassment.
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                    A
                    Annjose
                    from Mumbai, Maharashtra
                    Jul 18, 2018
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                    I have ordered Maybelline Color Sensational Inti-Matte Nudes Lipstick, L'Oreal Paris Total Repair 5 Serum, Himalaya Herbals Under Eye Cream having ORDER no.[protected] dated 14/07/18 from Nykaa website. But
                    I didn't get 1 Maybelline New York Color Sensational Inti-Matte Nudes Lipstick - Toasted Brown worth rs. 338. It was a COD and I even paid the cash. Kindly give back my missing product or return the money of that product.
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                      M
                      Megha Kohli
                      from Tikaitnagar, Uttar Pradesh
                      Jul 18, 2018
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                      Address: Ludhiana, Punjab

                      The eyeliner costs about 950 rs but it just not worth it because it get smudged even if touched slightly and get invisible after 2-3 hours of applying it. It is totally wastage of money and it was mentioned in the description box that it is smudge proof though it’s not. Nykaa should look after my complaint regarding me as a regular customer.kindly do something.
                      Jul 18, 2018
                      Updated by Megha Kohli                       The product is not worth its cost
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                        V
                        Veena Rathore
                        from Bareilly, Uttar Pradesh
                        Jul 18, 2018
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                        Address: Nainital, Uttarakhand, 263136

                        I had ordered enriching papaya & oats scrub, pearl body gel loofah, BB+ cream and a pack of colorbar nail polish remover... So dis nail polish remover has an offer of 2 packs ... which cost ₹188... and dis cost is just for remover... But when I received the order I found that there is only 1 remover... I am quite disappointed with the service ...Now either you return the remaining amount or else send the remaining remover... And I want you guys to take the action as soon as possible...
                        Thanks
                        Swati
                        +1 photos
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                        Hi, i bought maybelline fit me foundation from nykaa. I have not used the product before. The peel of ingredients list on the product is laterally inverted. The bottle looks suspicious too. Is it genuine?

                        product unsatisfactory - Comment #3160757 - Image #0
                        product unsatisfactory - Comment #3160757 - Image #1
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                          L
                          lakhisakaria
                          from Chennai, Tamil Nadu
                          Jul 17, 2018
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                          Website: www.nykaa.com

                          I placed an order on 17-May-2018 for Nivea Pure talc, Dove Conditioner, Dove Daily Shine shampoo, Vaseline Healthy White Lotion, Vaseline Aloe Soothe body lotion, Dove Daily Shine conditioner and Sebamed cleansing foam as order no.[protected] . But I received a wrong order. I immediately reported it on their website but there was no response. After sending them multiple emails, I finally got a response on email by Danish Shaikh asking me further details. I sent him all details and product images and was informed that I would get a revert in a few days as it had to be escalated to higher authorities. However, it has been 2 months and there is no response on emails. Every time I call on the Support helpline, I only get a reply saying that they will revert to me shortly. I am extremely troubled with this lack of response as they are not issuing any refund to me.
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                            D
                            Dhanshreed
                            from Pune, Maharashtra
                            Jul 17, 2018
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                            Address: Nagpur, Maharashtra, 440024

                            Hi, my name is Dhanshree. I order 4 products of bioteque company from nykaa application on 13 july 2018 on friday. Booking id of product is[protected]. It get automatically canceled from nykaa after 4 days. I got messege from nykaa that order has been canceled. Pincode of address is 440026. please check booking details and I want refund as early as possible.
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                            I had ordered loreal shampoo vide order number[protected] from nykaa. on the bottle.the mrp was 630. While they charged me 690
                            On contacting customer care they said send copy of invoice. What sort of resolution is this?
                            Please take action against nykaa.
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                              N
                              n_sha
                              from Allahabad, Uttar Pradesh
                              Jul 11, 2018
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                              prepaid order

                              Nykaa has given me some bad experiences- one item has not been delivered to me from the prepaid Order ID[protected]. I cancelled the product at the time of delivery asking to register it in the cancelled order for the refund. Later, I received the msg that my product has been delivered successfully.
                              The product status shows delivered on 10th July by WOW Express courier....
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                              S
                              Sananda_57
                              from Kolkata, West Bengal
                              Jul 10, 2018
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                              Order no[protected]. Defective product received on 09.7.2018. when I contacted nykaa, they denied their responsibility of replacing the product and asked to contact the manufacturer and provided me a wrong email Id of the manufacturer.as a result I couldn't send any email or complaint to them directly and my money got absolutely wasted. Very surprisingly nykaa is not at all bothered with whatever they are supplying. The worst online shopping experience I have ever received. How can they deny their responsibility of whatever they are supplying and why should a customer contact the manufacturer directly if he receives a defective, non functioning product.I can't believe it's my fault. Consumers should band this website if they can't provide a secure return policy like other websites. It's really my bad luck that I have chosen this rubbish website over others.
                              +2 photos
                              View replies
                              Same product (bronson professional sweet touch electric bikini and eyebrow trimmer for woman).
                              I received a faulty one. its not working. Money is wasted and Nykaa is not taking any responsibility.
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                              Same thing of faulty product Is happening with me.
                              Bronson professional hair dryer I purchased from Nykaa is not in working condition. As they said we can't do anything u have to talk customer care department.
                              They provide mail id and no. On which I don't receive any feed back.
                              Now reading all this fake about Nykaa I m getting disappointed. Now I will go to consumer forum.
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                              3 other people found this review helpful
                              3 found this helpful
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                                U
                                urvi Vachheta
                                from Jamnagar, Gujarat
                                Jul 10, 2018
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                                Address: Ahmedabad, Gujarat
                                Website: www.nykaa.com

                                I had ordered 2 M.A.C products i.e. Mehr lipstick and Prep+ prime from Nykaa on 5th July, 20-8 and received the order on 7th July, 2018 but only 1 item was present in the package. I have tried contacting Nykaa in several ways but i couldnot talk to anybody and noby responds to the email and phone calls. Please help. I have no other option and the bill and app says that both items have been delivered but actually only 1 item has been delivered.
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                                  V
                                  Vaishvi
                                  from Dharwad, Karnataka
                                  Jul 10, 2018
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                                  Address: Ahmedabad, Gujarat, 383315
                                  Website: Nykaa.com

                                  I ordered a Lakme 9 to 5 lipstick and I compared it with the packaging of the same product at a retail store near me. I have used number of lakme lipsticks before, in fact I do have the similar used product which I ordered. And even the shade is totally different. So this lakme lipstick is not original. Nykaa is actually selling duplicate products with the tag of huge brands.
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                                    V
                                    Veronica Lodge
                                    from Kolkata, West Bengal
                                    Jul 8, 2018
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                                    I ordered six products from Nykaa.
                                    One of them was a pack of safety pins.
                                    All of them came except the safety pins.
                                    In the app it is showing that the safety pins are already delivered.
                                    The delivery boy also took the whole money of the products ordered including the safety pins.
                                    I want a refund or the delivery of the pack of safety pins as soon as possible.
                                    +1 photos
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