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Nykaa.com Complaints & Reviews

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Updated: Mar 28, 2026
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Nykaa.com reviews & complaints page 45

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P
Payal mehta582
from Delhi, Delhi
Jun 25, 2018
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Website: www.nykaa.com

I have ordered a product on 17th june.. But not received yet.. I have raised several tickets for the same.. But silly replies are given by them through mail which are very unproffesional.. There is no proper customer support.. They dont even call the customer to acknowledge the problem. They are fraud. The most worst expireince.. I need to gift the items that i had ordered.. They ruined everything.. Never ever recommend nykaa..
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    K
    komal kambli
    from Mumbai, Maharashtra
    Jun 23, 2018
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    Address: 421203

    Please either send me my products or send me refund of wht i have spent on your stupid site. There is no one to discuss this... Eveeytime i get a auto response. There is no availblr on chat... And have not received any replies to my emails.. I have been your regular customer but now i won't continue shopping with you anymore. I have to escalate this further if i do not get any resppnse. I had ordered on 14 june and have no ideabwhere my money is
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      A
      akshada mhetre
      from Pune, Maharashtra
      Jun 23, 2018
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      Hi,
      I have purchased biotique products but wrong lakme products was delivered to me. My order no is[protected] . From nykaa site as well as from Nykaa app I have tried to apply for return / refund by attaching invoice and picture of products which I have received but unable to submit it because it's giving me error like request entity too long. It's really very disappointing, please help me to resolve this issue.
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        J
        Jhumchak
        from Kolkata, West Bengal
        Jun 19, 2018
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        Website: Nykaa.com

        I had ordered two products from nykaa together. One of which I have received. Seven days back a nykaa executive called me and said that he want to cancel my remaining order with nykaa as the product is out of stock. My question is if the product is out of stock why on Earth they are showing it as in stock? Whatever, as the product was not there the executive asked my permission to cancel it and said that he would refund the all ready paid amount back to my nykaa wallet. Seven days have passed neither I got the product nor did they refund my own money back to me. When I am calling them repeatedly they are unable to solve this simple problem. I think it's shameful in their end and would expect that consumer forum would take adequate steps against nykaa.com.
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          Paulami Das
          from Lala, Assam
          Jun 16, 2018
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          Address: 781018
          Website: Nykaa

          Ordered for 5 items i. E lakme absolute radiance cream, himalaya aloe vera facial wipes, vaseline healthy white lotion n lakme 9 to 5 lipstick (Mr8 orange edge) and got 4 items instead plus the delivery delayed a lot without any information. Need my product lakme 9 to 5 lipstick (Mr8 orange edge) rs 480 as soon as possible plus paid the full amount. Such a fraud you people are!
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            D
            dipanjali sarkar
            from Bengaluru, Karnataka
            Jun 15, 2018
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            I have raised several complaint tickets. 4 by calls, 2 by chat, 1 by mail. It was supposed to be delivered on 9th june. Still no update and resolution has been given. I have even talked to the supervisor abbas who promised me to call back by yesterday 6 pm. Have not received any call from anyone. Pathetic customer service. I don't know whom to contact now. Also, i have asked for cancellation and refund and they said the process will only start once they receive the product back in warehouse. As they can't give me a guarantee when it will reach my house how can i trust them that they will recieve the order back to their warehouse in 2-3 days?
            I ordered two nail polishes from Nykaa. The colors turned out to be different from the ones ordered. i requested for a return of the products and refund of money. The products were collected from me but i never got the refund.

            It has been a long time.
            I will not suggest nykaa to anyone.
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              M
              Monitha Singh
              from Darbhanga, Bihar
              Jun 13, 2018
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              Address: Munger, Bihar, 811201
              Website: Nyka.com

              Hi i ordered on 10th of june and now it is showing that it has been delivered but i didn't get the products even the blue dart the courier company is also not responding i have already paid the bill through debit card u better look into the matter otherwise i have to complaint in the consumer court i want my order till tomorrow. It is showing taht it has been delivered in some other place the company is also not responding properly the item was supposed to deliver on 13th to 16 how can it be delivered within one day plzzzzz help me i have to leave this place
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                S
                Snowhi Singh
                from Gurgaon, Haryana
                Jun 13, 2018
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                Address: Meerut, Uttar Pradesh, 250001

                I want a replacement of this product. The product i recieved was leaked more than half. Do as soon as possible
                The product is himalaya face wash
                The whole packet was full of that face wash stuff. It's really annoying for me to recieve this type of product from such a named website.. M very dissatisfied.. Fix this problem as soon as possible
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                  K
                  Karishma Sahai
                  from Delhi, Delhi
                  Jun 13, 2018
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                  Address: East Singhbhum, Jharkhand, 831012
                  Website: www.nykaa.com

                  Nykaa doesn't respond to your issues even if you raise concerns on every platform. My product got delivered in gujarat instead of jharkhand. I have been sending them messages everywhere but they are responding to everyone except me. They know that they have made a blunder. This company is taking their customers for a ride and spamming you with multitude offers.
                  I ordered a product on Sunday 10 June 2018. On Nykaa's site it is showing delivered but till now I did not get the order. Please help me get this.
                  DELIVERED
                  Mon, 11 Jun
                  Courier Name:Blue Dart

                  AWB #[protected]Order Confirmed
                  Sun, 10 Jun
                  Shipped
                  Sun, 10 Jun
                  Delivered
                  Mon, 11 Jun
                  Nykka
                  Incolor Metallic Lipstick - 48

                  Qty : 1
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                    S
                    Shoona Sharma
                    from Gagret, Himachal Pradesh
                    Jun 11, 2018
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                    Website: Naykaa

                    I didn’t get my spin wheel coupon gift eg liner gel. Only because of dat i make a pack of maybline products. When i ordered it was valid but today i got my parcel so didn’t got any kind of liner nd due to some reason i deleted my mail box, nw dey are saying they didnt gave any kind of offer, even i got confermation of applying code on dat day bt now even in my nykaa account now its not showing.. Amazed to see all kind of activity done by dis kind of shopping applications, ready such a bad experience with nayka, i just want to give (-) * to this application
                    I had ordered for 4 lipsticks none of them i received and on top of that they say we have shipped it you have received it so no refund or replacement for the missing items...helll cheaters...
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                      G
                      Garima Middha
                      from Noida, Uttar Pradesh
                      Jun 8, 2018
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                      Address: New Delhi, Delhi

                      Order no[protected]
                      3 items
                      1) nykaa naughty nude lipstick
                      2) nykaa peaches n cream lipstick
                      3) free cc cream
                      It’s a gift pack
                      My order is not yet shipped. I placed this order on 6th of june.
                      My ticket number is 2056455.
                      Please deliver the products as soon as possible. It’s a gift pack. I made payment with my debit card.. I have already paid the amount which is ₹840.. Please look into the matter
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                        H
                        Harshitha Acharya
                        from Bengaluru, Karnataka
                        May 31, 2018
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                        Resolved

                        Address: Bangalore, Karnataka

                        My product status shown in nykaa is delivered but i didn't got the product yet...
                        My order number[protected]
                        Company that should be delivering my products shows the status as delivered...
                        But product has been not yet delivered...
                        And that have mentioned that deliver of items will be from 25 may 2018 to 28 may 2018 but still they have not delivered my products...
                        So frustrating...
                        Jun 1, 2018
                        Complaint marked as Resolved 
                        They have contacted n resolved it
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                          Y
                          Yojna Mantri
                          from Mumbai, Maharashtra
                          May 29, 2018
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                          Address: Mumbai City, Maharashtra, 400064
                          Website: www.nykaa.com

                          I am a frustrated customer who had placed an order on your Nykaa portal on 12th May for 4 available products & today its 29th May & i have still not received my order. My order number is[protected]. Ur cust care ppl have no idea about anything, Could u pls revert on this I am fed up waiting for the delivery. I had ordered my products on 12th May & today it is 29th May and i have still not received my products.After placing an order you guys have mentioned the estimated delivery date is between 14-19th May and today is 29th May and the products have still not received and your customer care people dont know anything, they just know to say that the products will reach soon. Also your so called WOW express still shows the status till 13th May only.
                          I called your customer care people twice & both the times they have no idea about anything.
                          After waiting for so long i went to the market and have already bought the products and now these are of no use to me hence cancel this order and refund my money as soon as possible.
                          At least do this please.
                          I have to say that this is the most pathetic site on which i have ever ordered products & will never order again from here i swear.
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                            S
                            Soumali Bhattacharya
                            from New Delhi, Delhi
                            May 24, 2018
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                            I have placed a prepaid order with nykaa.com on 18th may 2018 and the order was supposed to get delivered by today.

                            Since 20th may 2018 there is no movement in the shipment and when i contacted nykaa's customer care then came with a reply delivery not possible without stating any reason or without guiding me about if i cancel the order how will i get the refund.

                            Request an urgent action on this, as they are simple cheating me by taking my money and then not sending the refund.

                            Regards,

                            Soumali mitra
                            I order 12th of may still my order is not received, after updating the contact number not receive any call from courier partner, the cart also accepting only 2 units

                            order ids
                            [protected]
                            [protected]
                            The product which was delivered to me by Nykaa on 20th May 2018 is defective its broken so I want the replacement as soon as possible and it was not expected from a brand like nykaa I am so annoyed I bought this to gift it to someone one but because of this blunder I won't be able to gift it on to time solve this issue soon.
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                              Urvashi Relwani
                              from Jaipur, Rajasthan
                              May 23, 2018
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                              Website: www.nykaa.com

                              Hi,
                              I had place an order on Nykaa on 15th May'18 and the Estimated Delivery Time was 21st May'18. but till date I have not received my product yet. I called customer care on 21st and they said it will be delivered within 48 hours. But nothing till date has happened. Its been more than a week. Pls help resolve this matter ASAP.
                              AWB #P[protected]
                              Courier Name- Wow Express
                              It was promised by nykaa.com that the order no.[protected] would be delivered between 22nd May 18 to 27th May 18 but unfortunately on 28th May 2018 the delivery boy came to the society and went away without delivering the product.
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                                B
                                bk13
                                from Udaipur, Rajasthan
                                May 22, 2018
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                                Address: Jaipur, Rajasthan, 302021
                                Website: nykaa

                                I placed my order on 16th may and they promised to send the product between 17-21 may and now i have not got one till today i know rhat its been only one day but i need to no abt it so that i can arrange something else from another website...
                                Order no #[protected]
                                Courier =wow expess ; who is not even bothering to update the status of tracking
                                Awb#c[protected]
                                My account debited the amount but i did not get confirmation for order placed. There are no messages and nothing is being shown in my orders. Help.
                                I ordered some products today and paid an amount of 549rs, which was debited from my bank account. But the transaction failed and order was not successful. My order is placed under the name of Sarita Shukla. I would want the transaction problem to be looked upon immediately.
                                shivani___'s reply, May 26, 2018
                                I ordered some products today and paid an amount of 968rs, which was debited from my bank account. But the transaction failed and order was not successful. My nykaa account is under the name of khruve naroh. The items ordered were from volcanic nose pack from innisfree, batiste dry shampoo and face masks fromthe face shop. I would want the transaction problem to be looked upon immediately.
                                I ordered first time from nykaa and you people are cheating with your customers . Stop doing business in India . It's annoying and heartbreaking . Give my money back or i will take legal action against you .
                                I have not received my product that I have ordered from the website of Nykaa.
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                                  Theresa Devassy
                                  from Mumbai, Maharashtra
                                  May 21, 2018
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                                  Address: 400078

                                  Hi

                                  This theresa devassy i had purchased some lipstick and eyeliner from nykaa
                                  Order #[protected] invoice #nbl[protected].

                                  I'm not satisfied with two of the lipstick's shade as it not the same colour as shown in the website.

                                  Colourbar velvet matte 04 and nelf ms 04.

                                  Hence request for and return and refund for the same.

                                  Thanks and best regards
                                  Theresa
                                  So many ads about screen lock also I am sooooo confused & sooo disturbing your ads please stop the ads what are think about customer's ur playing games with us
                                  I had orderd a few items from nykaa but it did not deliver my order
                                  I tried to raise a complain but
                                  No one from nykaa are reverting on this
                                  Below are the details of my order

                                  ORDER ID[protected]

                                  AWB P[protected]
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                                    Prachi Padhy
                                    from Banposh, Odisha
                                    May 14, 2018
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                                    Address: Khordha, Odisha, 751015
                                    Website: www.nykaa.com

                                    I had placed an order on nykaa.com on 27th april 2018. The product has not yet been delivered and inspite of me sending some many mails no one calls or replies to them. I feel cheated. They didn't even process my cancellation and refund request. I called the customer service, it says the number doesn't exist, i called the toll free helpline and get the same response. I feel so harassed. Please help me.
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                                      Sudipa Mondal
                                      from Raiganj, West Bengal
                                      May 13, 2018
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                                      My order no #[protected].in 9 th may i have order 4 different items in nykaa, a nivea shower gel, a pantene oil replacement, a biotique hair oil and an elle 18 color pop matte lipstick. The order was a cod and i have paid 489 for all 4 items. But in the box i have received only 3 items. The elle 18 color pop matte lipstick pink kiss is missing which is of 100 rupees. Now i just want the refund or the item. Please resolve my problem.
                                      I have placed 1008 worth order.. My transaction was successful n amount also got deducted but I got a msg saying order not placed. There is no link to even enquire about it and the order number.
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                                        Sudipa Mondal
                                        from Raiganj, West Bengal
                                        May 13, 2018
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                                        My order no #[protected].in nykaa i have ordered 4 differentbitems together of 489 rupees-a nivea body wash, a biotique hair oil, a pantene oil replacement and a elle 18 lipstick. It was a cod. And i have paid it. But in the box i have received only 3 items. Elle 18 matte lipstick pink kiss of 100 rupees is not there. Now i want the refund or the missing item.
                                        I have ordered the facewash.i got the message that the product was delivered but i didnt got it.
                                        Pavi Sri's reply, May 12, 2018
                                        I have ordered the Facewash but i disnt receive the product ..but i got the delivery message as delivered.
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