Nykaa.com Complaints & Reviews

On 21st june i ordered for an lakme eyeliner and eyeconic kajal. While making the online payment my bank rs 530 was deducted from my acc but i did not receive any confirmation of my order after a successful payment. I contacted my bank who checked and confirmed with nykaa that the transaction no [protected] was successful and settled on 21st june. Then why have i not got a confirmation on my order from nykaa's side. If you cannot confirm my order then mindly arrange for refunding my money back to my account asap. Please reply.

My order number is[protected], i returned the product on 21st june. I got a message that return pick up done successfully however until today 27th june i have to update on when will i get my refund. Neither i have got the same i checked my bank statement.
I sent numerous emails and always get an auto response will get back to u in 24hours but nobody called.
I even called thrice and their executives disconnects as they have no clue about my issue. And now i got so frustated, really feeling cheated and helpless. I wrote the whole issue on their fb page but as always no reply. Please somebody help...
Attached is the screenshot of acknowledgement receipt which prooves that i have returned their product.

It has happened with me twice now (Once on 26th may 2018 and on 24th june 2018). I was trying to place an order on nykaa mobile app and once i entered the pin, the amount got deducted from my bank account and i immediately got a message from my bank regarding the successful transaction but then the nykaa app hanged and suddenly became blank, then when i refreshed it, the items were still lying in my cart.
It has happened with me not once but twice. First time, i left it thinking who will take so much pain for rs 275 but now it has happened with me again and i am going to file an official complaint against them.
On the top of it when i tried to talk to their customer care representative he asked me to go personally to a bank and register a complaint.
I want full refund of my money that is rs 275+345 = rs 620

I have ordered a product on 17th june.. But not received yet.. I have raised several tickets for the same.. But silly replies are given by them through mail which are very unproffesional.. There is no proper customer support.. They dont even call the customer to acknowledge the problem. They are fraud. The most worst expireince.. I need to gift the items that i had ordered.. They ruined everything.. Never ever recommend nykaa..

Please either send me my products or send me refund of wht i have spent on your stupid site. There is no one to discuss this... Eveeytime i get a auto response. There is no availblr on chat... And have not received any replies to my emails.. I have been your regular customer but now i won't continue shopping with you anymore. I have to escalate this further if i do not get any resppnse. I had ordered on 14 june and have no ideabwhere my money is

Hi,
I have purchased biotique products but wrong lakme products was delivered to me. My order no is[protected] . From nykaa site as well as from Nykaa app I have tried to apply for return / refund by attaching invoice and picture of products which I have received but unable to submit it because it's giving me error like request entity too long. It's really very disappointing, please help me to resolve this issue.

I had ordered two products from nykaa together. One of which I have received. Seven days back a nykaa executive called me and said that he want to cancel my remaining order with nykaa as the product is out of stock. My question is if the product is out of stock why on Earth they are showing it as in stock? Whatever, as the product was not there the executive asked my permission to cancel it and said that he would refund the all ready paid amount back to my nykaa wallet. Seven days have passed neither I got the product nor did they refund my own money back to me. When I am calling them repeatedly they are unable to solve this simple problem. I think it's shameful in their end and would expect that consumer forum would take adequate steps against nykaa.com.

Ordered for 5 items i. E lakme absolute radiance cream, himalaya aloe vera facial wipes, vaseline healthy white lotion n lakme 9 to 5 lipstick (Mr8 orange edge) and got 4 items instead plus the delivery delayed a lot without any information. Need my product lakme 9 to 5 lipstick (Mr8 orange edge) rs 480 as soon as possible plus paid the full amount. Such a fraud you people are!

I have raised several complaint tickets. 4 by calls, 2 by chat, 1 by mail. It was supposed to be delivered on 9th june. Still no update and resolution has been given. I have even talked to the supervisor abbas who promised me to call back by yesterday 6 pm. Have not received any call from anyone. Pathetic customer service. I don't know whom to contact now. Also, i have asked for cancellation and refund and they said the process will only start once they receive the product back in warehouse. As they can't give me a guarantee when it will reach my house how can i trust them that they will recieve the order back to their warehouse in 2-3 days?

Hi i ordered on 10th of june and now it is showing that it has been delivered but i didn't get the products even the blue dart the courier company is also not responding i have already paid the bill through debit card u better look into the matter otherwise i have to complaint in the consumer court i want my order till tomorrow. It is showing taht it has been delivered in some other place the company is also not responding properly the item was supposed to deliver on 13th to 16 how can it be delivered within one day plzzzzz help me i have to leave this place

I want a replacement of this product. The product i recieved was leaked more than half. Do as soon as possible
The product is himalaya face wash
The whole packet was full of that face wash stuff. It's really annoying for me to recieve this type of product from such a named website.. M very dissatisfied.. Fix this problem as soon as possible

Nykaa doesn't respond to your issues even if you raise concerns on every platform. My product got delivered in gujarat instead of jharkhand. I have been sending them messages everywhere but they are responding to everyone except me. They know that they have made a blunder. This company is taking their customers for a ride and spamming you with multitude offers.

I didn’t get my spin wheel coupon gift eg liner gel. Only because of dat i make a pack of maybline products. When i ordered it was valid but today i got my parcel so didn’t got any kind of liner nd due to some reason i deleted my mail box, nw dey are saying they didnt gave any kind of offer, even i got confermation of applying code on dat day bt now even in my nykaa account now its not showing.. Amazed to see all kind of activity done by dis kind of shopping applications, ready such a bad experience with nayka, i just want to give (-) * to this application

Order no[protected]
3 items
1) nykaa naughty nude lipstick
2) nykaa peaches n cream lipstick
3) free cc cream
It’s a gift pack
My order is not yet shipped. I placed this order on 6th of june.
My ticket number is 2056455.
Please deliver the products as soon as possible. It’s a gift pack. I made payment with my debit card.. I have already paid the amount which is ₹840.. Please look into the matter

My product status shown in nykaa is delivered but i didn't got the product yet...
My order number[protected]
Company that should be delivering my products shows the status as delivered...
But product has been not yet delivered...
And that have mentioned that deliver of items will be from 25 may 2018 to 28 may 2018 but still they have not delivered my products...
So frustrating...

I am a frustrated customer who had placed an order on your Nykaa portal on 12th May for 4 available products & today its 29th May & i have still not received my order. My order number is[protected]. Ur cust care ppl have no idea about anything, Could u pls revert on this I am fed up waiting for the delivery. I had ordered my products on 12th May & today it is 29th May and i have still not received my products.After placing an order you guys have mentioned the estimated delivery date is between 14-19th May and today is 29th May and the products have still not received and your customer care people dont know anything, they just know to say that the products will reach soon. Also your so called WOW express still shows the status till 13th May only.
I called your customer care people twice & both the times they have no idea about anything.
After waiting for so long i went to the market and have already bought the products and now these are of no use to me hence cancel this order and refund my money as soon as possible.
At least do this please.
I have to say that this is the most pathetic site on which i have ever ordered products & will never order again from here i swear.

I have placed a prepaid order with nykaa.com on 18th may 2018 and the order was supposed to get delivered by today.

Since 20th may 2018 there is no movement in the shipment and when i contacted nykaa's customer care then came with a reply delivery not possible without stating any reason or without guiding me about if i cancel the order how will i get the refund.

Request an urgent action on this, as they are simple cheating me by taking my money and then not sending the refund.

Regards,

Soumali mitra

Hi,
I had place an order on Nykaa on 15th May'18 and the Estimated Delivery Time was 21st May'18. but till date I have not received my product yet. I called customer care on 21st and they said it will be delivered within 48 hours. But nothing till date has happened. Its been more than a week. Pls help resolve this matter ASAP.
AWB #P[protected]
Courier Name- Wow Express

I placed my order on 16th may and they promised to send the product between 17-21 may and now i have not got one till today i know rhat its been only one day but i need to no abt it so that i can arrange something else from another website...
Order no #[protected]
Courier =wow expess ; who is not even bothering to update the status of tracking
Awb#c[protected]

Hi

This theresa devassy i had purchased some lipstick and eyeliner from nykaa
Order #[protected] invoice #nbl[protected].

I'm not satisfied with two of the lipstick's shade as it not the same colour as shown in the website.

Colourbar velvet matte 04 and nelf ms 04.

Hence request for and return and refund for the same.

Thanks and best regards
Theresa