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Nykaa.com Complaints & Reviews

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Updated: Dec 5, 2025
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Nykaa.com reviews & complaints page 45

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M
Monitha Singh
from Darbhanga, Bihar
Jun 13, 2018
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Address: Munger, Bihar, 811201
Website: Nyka.com

Hi i ordered on 10th of june and now it is showing that it has been delivered but i didn't get the products even the blue dart the courier company is also not responding i have already paid the bill through debit card u better look into the matter otherwise i have to complaint in the consumer court i want my order till tomorrow. It is showing taht it has been delivered in some other place the company is also not responding properly the item was supposed to deliver on 13th to 16 how can it be delivered within one day plzzzzz help me i have to leave this place
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    Snowhi Singh
    from Gurgaon, Haryana
    Jun 13, 2018
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    Address: Meerut, Uttar Pradesh, 250001

    I want a replacement of this product. The product i recieved was leaked more than half. Do as soon as possible
    The product is himalaya face wash
    The whole packet was full of that face wash stuff. It's really annoying for me to recieve this type of product from such a named website.. M very dissatisfied.. Fix this problem as soon as possible
    +2 photos
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      Karishma Sahai
      from Delhi, Delhi
      Jun 13, 2018
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      Address: East Singhbhum, Jharkhand, 831012
      Website: www.nykaa.com

      Nykaa doesn't respond to your issues even if you raise concerns on every platform. My product got delivered in gujarat instead of jharkhand. I have been sending them messages everywhere but they are responding to everyone except me. They know that they have made a blunder. This company is taking their customers for a ride and spamming you with multitude offers.
      +1 photos
      I ordered a product on Sunday 10 June 2018. On Nykaa's site it is showing delivered but till now I did not get the order. Please help me get this.
      DELIVERED
      Mon, 11 Jun
      Courier Name:Blue Dart

      AWB #[protected]Order Confirmed
      Sun, 10 Jun
      Shipped
      Sun, 10 Jun
      Delivered
      Mon, 11 Jun
      Nykka
      Incolor Metallic Lipstick - 48

      Qty : 1
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        S
        Shoona Sharma
        from Gagret, Himachal Pradesh
        Jun 11, 2018
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        Website: Naykaa

        I didn’t get my spin wheel coupon gift eg liner gel. Only because of dat i make a pack of maybline products. When i ordered it was valid but today i got my parcel so didn’t got any kind of liner nd due to some reason i deleted my mail box, nw dey are saying they didnt gave any kind of offer, even i got confermation of applying code on dat day bt now even in my nykaa account now its not showing.. Amazed to see all kind of activity done by dis kind of shopping applications, ready such a bad experience with nayka, i just want to give (-) * to this application
        +1 photos
        I had ordered for 4 lipsticks none of them i received and on top of that they say we have shipped it you have received it so no refund or replacement for the missing items...helll cheaters...
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          G
          Garima Middha
          from Noida, Uttar Pradesh
          Jun 8, 2018
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          Address: New Delhi, Delhi

          Order no[protected]
          3 items
          1) nykaa naughty nude lipstick
          2) nykaa peaches n cream lipstick
          3) free cc cream
          It’s a gift pack
          My order is not yet shipped. I placed this order on 6th of june.
          My ticket number is 2056455.
          Please deliver the products as soon as possible. It’s a gift pack. I made payment with my debit card.. I have already paid the amount which is ₹840.. Please look into the matter
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            H
            Harshitha Acharya
            from Bengaluru, Karnataka
            May 31, 2018
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            Address: Bangalore, Karnataka

            My product status shown in nykaa is delivered but i didn't got the product yet...
            My order number[protected]
            Company that should be delivering my products shows the status as delivered...
            But product has been not yet delivered...
            And that have mentioned that deliver of items will be from 25 may 2018 to 28 may 2018 but still they have not delivered my products...
            So frustrating...
            Jun 1, 2018
            Complaint marked as Resolved 
            They have contacted n resolved it
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              Y
              Yojna Mantri
              from Mumbai, Maharashtra
              May 29, 2018
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              Address: Mumbai City, Maharashtra, 400064
              Website: www.nykaa.com

              I am a frustrated customer who had placed an order on your Nykaa portal on 12th May for 4 available products & today its 29th May & i have still not received my order. My order number is[protected]. Ur cust care ppl have no idea about anything, Could u pls revert on this I am fed up waiting for the delivery. I had ordered my products on 12th May & today it is 29th May and i have still not received my products.After placing an order you guys have mentioned the estimated delivery date is between 14-19th May and today is 29th May and the products have still not received and your customer care people dont know anything, they just know to say that the products will reach soon. Also your so called WOW express still shows the status till 13th May only.
              I called your customer care people twice & both the times they have no idea about anything.
              After waiting for so long i went to the market and have already bought the products and now these are of no use to me hence cancel this order and refund my money as soon as possible.
              At least do this please.
              I have to say that this is the most pathetic site on which i have ever ordered products & will never order again from here i swear.
              +2 photos
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                S
                Soumali Bhattacharya
                from New Delhi, Delhi
                May 24, 2018
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                I have placed a prepaid order with nykaa.com on 18th may 2018 and the order was supposed to get delivered by today.

                Since 20th may 2018 there is no movement in the shipment and when i contacted nykaa's customer care then came with a reply delivery not possible without stating any reason or without guiding me about if i cancel the order how will i get the refund.

                Request an urgent action on this, as they are simple cheating me by taking my money and then not sending the refund.

                Regards,

                Soumali mitra
                I order 12th of may still my order is not received, after updating the contact number not receive any call from courier partner, the cart also accepting only 2 units

                order ids
                [protected]
                [protected]
                The product which was delivered to me by Nykaa on 20th May 2018 is defective its broken so I want the replacement as soon as possible and it was not expected from a brand like nykaa I am so annoyed I bought this to gift it to someone one but because of this blunder I won't be able to gift it on to time solve this issue soon.
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                  Urvashi Relwani
                  from Jaipur, Rajasthan
                  May 23, 2018
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                  Website: www.nykaa.com

                  Hi,
                  I had place an order on Nykaa on 15th May'18 and the Estimated Delivery Time was 21st May'18. but till date I have not received my product yet. I called customer care on 21st and they said it will be delivered within 48 hours. But nothing till date has happened. Its been more than a week. Pls help resolve this matter ASAP.
                  AWB #P[protected]
                  Courier Name- Wow Express
                  It was promised by nykaa.com that the order no.[protected] would be delivered between 22nd May 18 to 27th May 18 but unfortunately on 28th May 2018 the delivery boy came to the society and went away without delivering the product.
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                    B
                    bk13
                    from Udaipur, Rajasthan
                    May 22, 2018
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                    Address: Jaipur, Rajasthan, 302021
                    Website: nykaa

                    I placed my order on 16th may and they promised to send the product between 17-21 may and now i have not got one till today i know rhat its been only one day but i need to no abt it so that i can arrange something else from another website...
                    Order no #[protected]
                    Courier =wow expess ; who is not even bothering to update the status of tracking
                    Awb#c[protected]
                    My account debited the amount but i did not get confirmation for order placed. There are no messages and nothing is being shown in my orders. Help.
                    I ordered some products today and paid an amount of 549rs, which was debited from my bank account. But the transaction failed and order was not successful. My order is placed under the name of Sarita Shukla. I would want the transaction problem to be looked upon immediately.
                    shivani___'s reply, May 26, 2018
                    I ordered some products today and paid an amount of 968rs, which was debited from my bank account. But the transaction failed and order was not successful. My nykaa account is under the name of khruve naroh. The items ordered were from volcanic nose pack from innisfree, batiste dry shampoo and face masks fromthe face shop. I would want the transaction problem to be looked upon immediately.
                    I ordered first time from nykaa and you people are cheating with your customers . Stop doing business in India . It's annoying and heartbreaking . Give my money back or i will take legal action against you .
                    I have not received my product that I have ordered from the website of Nykaa.
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                      T
                      Theresa Devassy
                      from Mumbai, Maharashtra
                      May 21, 2018
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                      Address: 400078

                      Hi

                      This theresa devassy i had purchased some lipstick and eyeliner from nykaa
                      Order #[protected] invoice #nbl[protected].

                      I'm not satisfied with two of the lipstick's shade as it not the same colour as shown in the website.

                      Colourbar velvet matte 04 and nelf ms 04.

                      Hence request for and return and refund for the same.

                      Thanks and best regards
                      Theresa
                      So many ads about screen lock also I am sooooo confused & sooo disturbing your ads please stop the ads what are think about customer's ur playing games with us
                      I had orderd a few items from nykaa but it did not deliver my order
                      I tried to raise a complain but
                      No one from nykaa are reverting on this
                      Below are the details of my order

                      ORDER ID[protected]

                      AWB P[protected]
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                        P
                        Prachi Padhy
                        from Banposh, Odisha
                        May 14, 2018
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                        Address: Khordha, Odisha, 751015
                        Website: www.nykaa.com

                        I had placed an order on nykaa.com on 27th april 2018. The product has not yet been delivered and inspite of me sending some many mails no one calls or replies to them. I feel cheated. They didn't even process my cancellation and refund request. I called the customer service, it says the number doesn't exist, i called the toll free helpline and get the same response. I feel so harassed. Please help me.
                        +1 photos
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                          S
                          Sudipa Mondal
                          from Raiganj, West Bengal
                          May 13, 2018
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                          My order no #[protected].in 9 th may i have order 4 different items in nykaa, a nivea shower gel, a pantene oil replacement, a biotique hair oil and an elle 18 color pop matte lipstick. The order was a cod and i have paid 489 for all 4 items. But in the box i have received only 3 items. The elle 18 color pop matte lipstick pink kiss is missing which is of 100 rupees. Now i just want the refund or the item. Please resolve my problem.
                          I have placed 1008 worth order.. My transaction was successful n amount also got deducted but I got a msg saying order not placed. There is no link to even enquire about it and the order number.
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                            Sudipa Mondal
                            from Raiganj, West Bengal
                            May 13, 2018
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                            My order no #[protected].in nykaa i have ordered 4 differentbitems together of 489 rupees-a nivea body wash, a biotique hair oil, a pantene oil replacement and a elle 18 lipstick. It was a cod. And i have paid it. But in the box i have received only 3 items. Elle 18 matte lipstick pink kiss of 100 rupees is not there. Now i want the refund or the missing item.
                            +1 photos
                            I have ordered the facewash.i got the message that the product was delivered but i didnt got it.
                            Pavi Sri's reply, May 12, 2018
                            I have ordered the Facewash but i disnt receive the product ..but i got the delivery message as delivered.
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                              J
                              Jayati Khanduja
                              from Noida, Uttar Pradesh
                              May 13, 2018
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                              Address: Bareilly, Uttar Pradesh, 243122
                              Website: Nykaa E- Retail private limited

                              I ordered a lipstick for mother's day and when my mother opened it it was broken n completely brittle lipstick. It is not at all a lipstick which cud b used. It is completely broken from inside n melted. Ordering it from such a good brand it was worse experience with nykaa. It was my first time purchase with nykaa. I want necessary actions to be taken for the loss i suffered. It is waste of my money as well as my gift was spoiled. This lipstick is worthless for me now.

                              Regards
                              Jayati
                              May 13, 2018
                              Updated by Jayati Khanduja
                              I have mentioned the order no. Please look into asap. I want an action asap
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                                M
                                Manasi 89
                                from Noida, Uttar Pradesh
                                May 11, 2018
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                                Website: Nykaa

                                I placed order from nyka on 22 april that was supposed to be delivered to me latest by 29 april... Received one of them on 25 april, that contained only 2 products. Since after it, i am following nyka customer care and wow express delivery service madly... Still after 15 days i am not able to know about the problem.. It's actually pathetic and never faced such issue from any of the online site and such a callous attitude. Not going to suggest or order anything again from nykaa.
                                I made order of products worth rs.573 and paid it through SBI net banking and money was deducted from my account but i didnt receive any order number or mail, and those items are stil there in my cart as if i havent made the order. Please refund the money
                                My concern is I have ordered 3 items but only 1 item I received with invoice no #NWB[protected].

                                In this given invoice two items were mentioned but I received only one.

                                The box was filled With extra plastic without the product. Never expected.

                                Could you please take action.

                                Pathetic service
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                                  H
                                  Harshitgandhi87
                                  from Pune, Maharashtra
                                  May 10, 2018
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                                  Address: Pune, Maharashtra, 411045
                                  Website: Nykaa.com

                                  I place order worth 500 one month back.in the city center my order is not deliverable which is wiered. Useless call center is like a robot repeating same thing from last 15 days "by tomorrow we will refund your money". Such a useless company and pathetic cusromer care. My order number is[protected]. I dont want to buy anything again but i want my current refund back.
                                  Jun 14, 2018
                                  Updated by Harshitgandhi87
                                  This company is seriously a ###. How you can mark this complaint as resolved despite not delivering the product and not refunding the amount back to me.
                                  Jun 20, 2018
                                  Updated by Harshitgandhi87
                                  When I can expect a reply from Nykaa. Its almost 3 months following up with Nykaa. I know I made a mistake buying product from Nykaa. Nykaa customer care is vary good in closing the request they dont care if complaint is resolved or not. More than 10 request are saying we have initiated your refund it will reflect in bank account in 2 working days and surprisingly same reply after 2 days.
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                                    Priti Naskar
                                    from Kolkata, West Bengal
                                    May 9, 2018
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                                    Address: Mumbai City, Maharashtra, 711114
                                    Website: www.nykaa.com

                                    I had ordered 2 maybelline lip balms from nykaa . Order number is[protected] That is a color lip balm (baby lips) from maybelline. I have purchased the same product from the store as well but the lip balms i have purchased from nykaa it's seems to be a duplicate product, as per the packaging it showing from china. It is supposed to be from Mumbai. The products tht i have received from nykaa are fake. I want you to please change the product and sell the genuine one. I know you don't manufacture the product but replicas of products are easily available in the markets i know it very well.. And it would not take much time for me to inform everyone about the so called GENUINE products you are selling and also I have mailed the same thing 2 days back and have received response from you as like you won't be able to return and refund as this is used one, now just tell me one thing until or unless I used the product how come I know this is original or fake? When I had applied the lip balm on lip it is burning like I had applied any pain relief balm, so please tell me after this should I apply again to get same type of feeling? . Kindly do something for the same, else i will have to do. Though this is a small thing but cheating the customers is not acceptable. I'll do best i can if nothing is done from your side.
                                    +1 photos
                                    May 09, 2018
                                    Updated by Priti Naskar
                                    Please take necessary action on my complaint

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                                      Heena Thapar
                                      from Jalandhar, Punjab
                                      May 6, 2018
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                                      Address: Chandigarh, Punjab

                                      Sir
                                      I placed an order #[protected] from nykaa on 01.04.2018 amounting rs 2316/- prepaid (Txn dt 03.04.18 in my account statement). The order was later cancelled due to wrong delivery address entered. The order was returned back to nykaa and i received mail from nykaa that my refund has been initiated dt 09.04.18 trans id is [protected] and refund will be credited to my account in 2-3 days.
                                      Till date i have not received my refund.
                                      Already i have sent my account statement 3 times to nykaa still no initiative.
                                      Kindly resolve the issue and i would be highly obliged.
                                      Regards
                                      Heena thapar
                                      H. No 2353 sector 38 c
                                      Chandigarh
                                      [protected]
                                      May 04, 2018
                                      Khandelwalmegha's response
                                      Mobile no-[protected]
                                      Order#:[protected]
                                      Want to return
                                      Mobile no-[protected]
                                      Order[protected] want to return this product because of irrelevance product i want to return this product because colour is not matched which i order it so kindly take this product from me and return money if in case i want another product of same price may be its face wash or another product..
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                                        Janki brahmbhatt
                                        from Vadodara, Gujarat
                                        May 3, 2018
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                                        Address: Vadodara, Gujarat, 390020
                                        Website: www.nykaa. Com

                                        I had ordered 2 organic harvest body wash from nykaa. The product I received isn’t the genuine product. I’ve used this product before also. The product that I bought from Nykaa has very thin consistency where as the genuine product has thick consistency. Even the odour, colour and packing slightly differs from the original product. The original product doesn’t have transparent plastic at the top while this one has the transparent plastic pack. I strongly believe this isn’t the genuine product and they might have mixed something. Please look after this matter because there could be many products which might not be genuine.
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