Nykaa.com Complaints & Reviews

Hi i ordered on 10th of june and now it is showing that it has been delivered but i didn't get the products even the blue dart the courier company is also not responding i have already paid the bill through debit card u better look into the matter otherwise i have to complaint in the consumer court i want my order till tomorrow. It is showing taht it has been delivered in some other place the company is also not responding properly the item was supposed to deliver on 13th to 16 how can it be delivered within one day plzzzzz help me i have to leave this place

I want a replacement of this product. The product i recieved was leaked more than half. Do as soon as possible
The product is himalaya face wash
The whole packet was full of that face wash stuff. It's really annoying for me to recieve this type of product from such a named website.. M very dissatisfied.. Fix this problem as soon as possible

Nykaa doesn't respond to your issues even if you raise concerns on every platform. My product got delivered in gujarat instead of jharkhand. I have been sending them messages everywhere but they are responding to everyone except me. They know that they have made a blunder. This company is taking their customers for a ride and spamming you with multitude offers.

I didn’t get my spin wheel coupon gift eg liner gel. Only because of dat i make a pack of maybline products. When i ordered it was valid but today i got my parcel so didn’t got any kind of liner nd due to some reason i deleted my mail box, nw dey are saying they didnt gave any kind of offer, even i got confermation of applying code on dat day bt now even in my nykaa account now its not showing.. Amazed to see all kind of activity done by dis kind of shopping applications, ready such a bad experience with nayka, i just want to give (-) * to this application

Order no[protected]
3 items
1) nykaa naughty nude lipstick
2) nykaa peaches n cream lipstick
3) free cc cream
It’s a gift pack
My order is not yet shipped. I placed this order on 6th of june.
My ticket number is 2056455.
Please deliver the products as soon as possible. It’s a gift pack. I made payment with my debit card.. I have already paid the amount which is ₹840.. Please look into the matter

My product status shown in nykaa is delivered but i didn't got the product yet...
My order number[protected]
Company that should be delivering my products shows the status as delivered...
But product has been not yet delivered...
And that have mentioned that deliver of items will be from 25 may 2018 to 28 may 2018 but still they have not delivered my products...
So frustrating...

I am a frustrated customer who had placed an order on your Nykaa portal on 12th May for 4 available products & today its 29th May & i have still not received my order. My order number is[protected]. Ur cust care ppl have no idea about anything, Could u pls revert on this I am fed up waiting for the delivery. I had ordered my products on 12th May & today it is 29th May and i have still not received my products.After placing an order you guys have mentioned the estimated delivery date is between 14-19th May and today is 29th May and the products have still not received and your customer care people dont know anything, they just know to say that the products will reach soon. Also your so called WOW express still shows the status till 13th May only.
I called your customer care people twice & both the times they have no idea about anything.
After waiting for so long i went to the market and have already bought the products and now these are of no use to me hence cancel this order and refund my money as soon as possible.
At least do this please.
I have to say that this is the most pathetic site on which i have ever ordered products & will never order again from here i swear.

I have placed a prepaid order with nykaa.com on 18th may 2018 and the order was supposed to get delivered by today.

Since 20th may 2018 there is no movement in the shipment and when i contacted nykaa's customer care then came with a reply delivery not possible without stating any reason or without guiding me about if i cancel the order how will i get the refund.

Request an urgent action on this, as they are simple cheating me by taking my money and then not sending the refund.

Regards,

Soumali mitra

Hi,
I had place an order on Nykaa on 15th May'18 and the Estimated Delivery Time was 21st May'18. but till date I have not received my product yet. I called customer care on 21st and they said it will be delivered within 48 hours. But nothing till date has happened. Its been more than a week. Pls help resolve this matter ASAP.
AWB #P[protected]
Courier Name- Wow Express

I placed my order on 16th may and they promised to send the product between 17-21 may and now i have not got one till today i know rhat its been only one day but i need to no abt it so that i can arrange something else from another website...
Order no #[protected]
Courier =wow expess ; who is not even bothering to update the status of tracking
Awb#c[protected]

Hi

This theresa devassy i had purchased some lipstick and eyeliner from nykaa
Order #[protected] invoice #nbl[protected].

I'm not satisfied with two of the lipstick's shade as it not the same colour as shown in the website.

Colourbar velvet matte 04 and nelf ms 04.

Hence request for and return and refund for the same.

Thanks and best regards
Theresa

I had placed an order on nykaa.com on 27th april 2018. The product has not yet been delivered and inspite of me sending some many mails no one calls or replies to them. I feel cheated. They didn't even process my cancellation and refund request. I called the customer service, it says the number doesn't exist, i called the toll free helpline and get the same response. I feel so harassed. Please help me.

My order no #[protected].in 9 th may i have order 4 different items in nykaa, a nivea shower gel, a pantene oil replacement, a biotique hair oil and an elle 18 color pop matte lipstick. The order was a cod and i have paid 489 for all 4 items. But in the box i have received only 3 items. The elle 18 color pop matte lipstick pink kiss is missing which is of 100 rupees. Now i just want the refund or the item. Please resolve my problem.

My order no #[protected].in nykaa i have ordered 4 differentbitems together of 489 rupees-a nivea body wash, a biotique hair oil, a pantene oil replacement and a elle 18 lipstick. It was a cod. And i have paid it. But in the box i have received only 3 items. Elle 18 matte lipstick pink kiss of 100 rupees is not there. Now i want the refund or the missing item.

I ordered a lipstick for mother's day and when my mother opened it it was broken n completely brittle lipstick. It is not at all a lipstick which cud b used. It is completely broken from inside n melted. Ordering it from such a good brand it was worse experience with nykaa. It was my first time purchase with nykaa. I want necessary actions to be taken for the loss i suffered. It is waste of my money as well as my gift was spoiled. This lipstick is worthless for me now.

Regards
Jayati

I placed order from nyka on 22 april that was supposed to be delivered to me latest by 29 april... Received one of them on 25 april, that contained only 2 products. Since after it, i am following nyka customer care and wow express delivery service madly... Still after 15 days i am not able to know about the problem.. It's actually pathetic and never faced such issue from any of the online site and such a callous attitude. Not going to suggest or order anything again from nykaa.

I place order worth 500 one month back.in the city center my order is not deliverable which is wiered. Useless call center is like a robot repeating same thing from last 15 days "by tomorrow we will refund your money". Such a useless company and pathetic cusromer care. My order number is[protected]. I dont want to buy anything again but i want my current refund back.

I had ordered 2 maybelline lip balms from nykaa . Order number is[protected] That is a color lip balm (baby lips) from maybelline. I have purchased the same product from the store as well but the lip balms i have purchased from nykaa it's seems to be a duplicate product, as per the packaging it showing from china. It is supposed to be from Mumbai. The products tht i have received from nykaa are fake. I want you to please change the product and sell the genuine one. I know you don't manufacture the product but replicas of products are easily available in the markets i know it very well.. And it would not take much time for me to inform everyone about the so called GENUINE products you are selling and also I have mailed the same thing 2 days back and have received response from you as like you won't be able to return and refund as this is used one, now just tell me one thing until or unless I used the product how come I know this is original or fake? When I had applied the lip balm on lip it is burning like I had applied any pain relief balm, so please tell me after this should I apply again to get same type of feeling? . Kindly do something for the same, else i will have to do. Though this is a small thing but cheating the customers is not acceptable. I'll do best i can if nothing is done from your side.

Sir
I placed an order #[protected] from nykaa on 01.04.2018 amounting rs 2316/- prepaid (Txn dt 03.04.18 in my account statement). The order was later cancelled due to wrong delivery address entered. The order was returned back to nykaa and i received mail from nykaa that my refund has been initiated dt 09.04.18 trans id is [protected] and refund will be credited to my account in 2-3 days.
Till date i have not received my refund.
Already i have sent my account statement 3 times to nykaa still no initiative.
Kindly resolve the issue and i would be highly obliged.
Regards
Heena thapar
H. No 2353 sector 38 c
Chandigarh
[protected]

I had ordered 2 organic harvest body wash from nykaa. The product I received isn’t the genuine product. I’ve used this product before also. The product that I bought from Nykaa has very thin consistency where as the genuine product has thick consistency. Even the odour, colour and packing slightly differs from the original product. The original product doesn’t have transparent plastic at the top while this one has the transparent plastic pack. I strongly believe this isn’t the genuine product and they might have mixed something. Please look after this matter because there could be many products which might not be genuine.