Ola Cabs / ANI Technologies Complaints & Reviews

I took an auto to go from one area to another in hyderabad, and my bill was rs 168. I wished to pay by google pay, so i was guided by the app itself towards the payment. Now, the driver says that he hasn't gotten the money, but the money has been deducted from my account. I am nt able to contact ola, and my account shows pay rs 168 to avail further services... Kindly resolve the matter at the earliest...

Hi,
I have booked the cab for out station crn [protected] and ride was booked for rs. 2399/- for 13th sept 2019 but post finishing the ride payment made rs. 4230/-

Fare got over charged and difference of almost 2000/- extra on estimated fare. It is almost double what is estimated. I have called and mailed multiple time in ola customer service but there is no resolution to this. They just closed it as its. And no refund processed.

I was booked a ola cab on[protected], when booking time they show my fare is 180. After the ride start ola showing meassge, please make the payment before complete the trip, because i choose my payment method as google pay. That time there is no traffic jam or rain. After complete my trip ola showing total fare is rs 524. That means they charged me extra rs 344 without change trip route and no traffic no rain.

Ola showing one amount when customer booking trip. After start trip, without intimate they are increase charge as they like. I just want my money which i paid extra. And please take necessary action against them, because ola cheating peoples like this.

On 18th september 2019 booked an ola cab from home address 14 camelot grove carramar it was the first time we have used ola the driver was very nice not a problem there but i told him the wrong terminal said terminal 1 by mistake. We were travelling to melbourne with qantas when we got to terminal 1 and i told him it should be qantas we all realized it should be at another terminal so i had to go to ola on my phone app and reorder it was here i think the problem happened when the initial payment amount from home told me the price would be 59 dollars or about after i arrived at teminal 1 and tried to fix it the price came up $71.78 i thought i had done it right but since seen on my email that i have been charged that amount twice can you please rectify this
Yours sincerely
Pam mining
[protected]

I booked an one way outstation ride on 15th sep 2019 from thane to pune and the bill was rs.4000 which is double than estimated fare. I complaint about this to ola on same day they told me that it will be solved within 72 hrs, but nw its been 10 days happen but still my problem is not solved. They asking me to wait for more 48 hrs. I don't understand why they are taking so time to solve my issue. I think that drive is also in fault in this matter because he told me that this is a issue of ola app its calculating wrong km. But nw i come to knw that they are putting wrong km in the app. I suggest there should be strong action should be taken against driver. The car no was mh01bt6413 its a black sunny. I attached the screenshot shot of my ola ride details. I also attached the screenshot of google map and also my timeline of that in google map where its clearly showing that i traveled for 150 to 160 km but they changed me for 316 km.

I booked ola auto through phone pay app for cashback offer. After trip I asked the driver that if he has received the money through app. He said he does not have info and does not accepts money by any app. I paid him rupees 240 cash. After he left from there I checked phone pay amount of rupees 268 was deducted for the same trip. Phone pay has asked to contact ola. Kindly help.

To whom it may concern,

I boarded an ola share ride wb23e1335, driver tarak dhar at 10 am from patwari para santoshpur.in my app it was shown that my drop is thw second drop after the first drop neha and after my drop, the lady who boarded the cab under the name shubhomoy das.

But after first drop neha was dropped at mayo road, instead of dropping me, the 2nd drop, the driver took me straight to howrah to drop subhamoy das who was supposed to be dropped after me instead of dropping me. I guess this was done to avoid completing his trips in a secluded place in howrah. As a result, the ride that was supposed to take 1 hour rook over 2 and a half hours. I missed my office log in time as a result and might face loss of pay. This is customer harassment to the highest extent and i will approach the authorities and also tell everyone on social media about the harassment that was meted out to me by ola... This is not acceptable by any stretch of imagination.

Sagnik

[protected]

Usually in this way, the prices used to be around 47 rs and today also it shown estimated as 47 rs only,
After starting of ride there was rainfall for just one min only, they have increased price by 20% and charged 58 rs, invoice is crn [protected] and i have even tried to call ola support but its just saying as welcome to ola and call is getting disconnected

There is a technical flaw in the online booking for ola. If an ola is booked for a. Later time under rental scheme and if i would like to book daily rude right then though it is much before the other rental booking at a later time.
I ran into this problem and had to cancel my rental booking to be able to use the ola daily booking facility. I think this is logically wrong and completely incovenient and finally a loss for you as you would loose out on the rentals that way.
Thanks.
Dr. D. Goswami
Debabrata. [protected]@gmail.com

Bill vide crn no. 3576243 dated 16/9/2019 rs. 1101/- from dahisar east to international airport 22 kms. Without airconditioner

Company saying i gave confirmation for extra charge however driver only took booking reference
Driver gave no explanation. He said it is coming from top i dont know anything
Ac not run driver said i dont have gas but petrol was full in car and still he ran without ac and charged double

I took a ride to the kempegowda international airport from btm. The price that it showed me was within rs.1100. The driver convinced me to take another route which will be faster and there started the problem. My final bill is rs.1300 and change. I haven't paid the bill yet and have raised multiple complaints but no response. At times i have received calls from customer representatives saying the issues will be resolved in 7days and bill will be revised. I have the call recordings of those. But its been months since i am waiting for a resolution. Now i am getting text messages saying legal action might be taken against me. Great way to harass your customers

on 22.09.2019 i had booked ola cabs to pick up [protected]@17.00hrs from bangalore divyasree 77 place, hal old airport road to drop @ bangalore city railway junction. Booked i well advance. I has also recd a message from ola that a white dezire car... (Crn[protected]) willpick me.&also again recda message that the driver yamunappa is on the way, i had waited till 17.15hrs. Mean while try to contact the driver. Biut efforts were failed. At17.20 i had recd a message informing that the driver had cancelled this trip. Then i tried with new booking. Resuted in no vechicle avilable. Then no other go with my luggages with my wife we came to nearby auto stand after walking 1.5 km. Then engaged a auto. Ka03/7329. We were in an urgent mood to catch the train. Utilising this chance the demaded demanded 600 as fare finally we paid 500/-. Due to the failure of ola we were put in high tension. We both senior citizen. We lost the faith inola. At least they should have arranged some alternative. Request to take action. Bangalore also new to us. After 10years we now only visited. It it happens to be in chennai v wont bother. Since it s a new place it gives mental agony for us.

Hi ola team,

I am using ola cabs for more than 6 years. I never had faced any issues with the service provided by ola.

I like to share my bad experience which happened to me on my last ride with ola (Sun sep22, 08.26pm). I booked an ola cab from phoenix mall velachery, chennai. Ola app said you can take any ola cab from ola cab pickup point in phoenix mall. I took a ola cab i told the driver otp number he entered the otp number on his application and rejected the ride and told me that he mistakenly rejected the ride and told me to book an another ride and ola won't charge me for that. He also said it happened to him many times and ola did not charged the customer. I did the same as he suggested (First time i booked for 410, on 2nd time booking it showed 499 but i did not mind).

We started the ride and he did very rash driving and there was a moment he could have hit a bike. He was telling me that even i hit the bike it does not matter to him. Since he will have to pay only 3500 rs fine if the biker die (You can cross verify the cctv at the traffic signal if you want proof). He said that today he will have to finish his target so don't mind if he do any accident.

On the way when i am on travel i tried to pay the ride but ola app says please pay 110rs for you last ride to avoid cash payment for current ride. I told the driver that ola considered the 1st booking as a ride and asking me to pay. We were supposed to go to vandalur but he stopped the car at perungalathur. He says that ola fined me 100 rs since the booking was cancelled after otp was enetered. I told him it was not my fault. I asked him to show his application to clarify whether it is considered as ride / fine charge. He argued with me and told me that he can only see the ride details if he finish the ride. Then he finished the ride on perungalathur itself (We were supposed to go to vandalur). Then he said i don't know how to see the last ride details. I told him to call the customer care he says he don't know the customer care number. I opted for ola post pay option. He says i have to pay 25 rs. We paid 25rs and got out of cab and took a bus and went to our home.

I have booked ola many times to my home or from my home which is inside railway gate. Usually i used to tell ola driver to wait outside railway gate and i will walk 1 km from my home to the railway gate. I do this because it his additional work for the driver to come inside the railway gate and again wait till the gate opens i treat human in such a way. Even on the same day (Sun sep22,) afternoon while booking from perungalathur to phenoix i did the same.

This is a security concern. He drive very rash to complete his target and end the trip by himself to complete his target and says that he mistakenly does that.

Driver : suyambulingadhas
Mini white xcent :

Crn number 1 : [protected]
Crn number 2 : [protected]

I had book a cab from santacruz to lower parel i tried calling the driver but his phone was switched off he reached my destination santacruz east the moment we sat in and closed the door the driver started making faces and was being rude to my dad he was constantly saying traffic hai but there was no traffic as such and behaved rudely and said rehne do rehne do in a unpleasant manner and i started playing music it was quite low i too hate loud music but as your aggressive driver had an issue asked to low down the volume and said duniye bharke log aate hai play karte hai what the hell then he told me madam dj nahi hai yeh koi aap volume low kare ola drivers are basically manner less rude just because of your driver was driving since last night and i asked him since when he was driving he said usey aapko matalb nahi hai he denied one can make out that he was driving since last time this type of behaviour shall not be taken ola isn't doing any favor on us i'm paying for it and idk how to deal with such egotistic drivers i tried with the helpline no too but they didn't help me either and i shall go ahead with this issue coz it didn't happen just today it's happening everyday

I booked a cab on 21-sep-2019, from vivek vihar station to saviour green arch noida extension, while booking the charges shown were apprx. R/s. 350, but at the final bill the charges were 756 rupees. There was no message or communication about this high charges. Ola has refused for any refund. On 19-sep, i went from green arch to anand vihar, near to vivek vihar and the charges were 325.
So how come this time the charges be double.

I booked a sedan cab on 20th sept at about 12 noon feom vishakapatnam airport. While booking i was given an estimate of 372. Cab was zest. On arrival at gateway hotel varun i was charged rs. 543. I also paid a toll of 37 as driver deliberately took a wrong longer route without any request from me.
My brother also took a similar cab ride and paid rs. 314 only at the same time.
It is just cheating the customer.

I booked a cab from my home location (Near fiverose mahal main road, trichy) to destinate thiruverumbur.
Driver number and otp received via app.
For confirmation i called the driver and told him that we (My whole family including oldage and new born) are waiting in prior location main road and the driver too agreed to come.
We waited for more than 20min with whole family in hot sunny day in a main road and again i checked the app for his location but to our shock found that he cancelled the trip without any prior information.
When i tried to call him to ask for the reason of cancelling, but without any answer he blabbers something.
Note : we whole family waited in prior main road while booking and waited for more than 20min.
Please take necessary action against him because if i alone or youngs boys/girls there in that situation then its okay fine but the oldage people along with newborn baby waited in hot sunny main road.
Cab driver number : +91 [protected] purushoth
Date : 22/09/2019
Location : beemanager, trichy

Hi
I am mozammil hasan using ola cabs from last 4-5years. I last booked ola around 10 days back. While booking my return trip ur driver partners were not accepting ola money ride. Here in dhanbad none of the drivers of ola accept ola money. So i had to cancel 2 rides that day. And immediately after that it showed me that my ola account is blocked. I thought it will be unblocked in 24 hrs. But till date it has not been unblocked even after my several complaints whose no. Are mentioned below.
Instead yesterday i got a message that my account has been blocked permanently for violating ola terms.
I have no issue in that. You just let me know what violations i have done if any. On seeing ur ola app i got to know what permanently blocked means and it’s screen shot is enclosed below. Therefore for damaging my personal image i am going it take legal action against the company.
I[censored] don’t want it to happen u should tender an apology and unblock my account immediately.
The various complaints no. Are as follows:-
A[protected]
B[protected]
C) 1494041
D[protected]

I had taken a ride on ola on 05th sept and the bill amount was rs. 2909. Ola debited twice the money from my ola money post paid account and even after repeated complains, mails, calls to their customer care centre, they are not refunding the money and saying it is under process from last 15 days. I am attaching screenshot from the ola app where the screenshot clearly shows double debit of the amount. The customer care centre do not intend to solve the issue and just keep on transferring the call from one team to the other. Infact they are now asking me to pay penalty as this was as transaction on ola money post and when i said i will make a complain on consumer forum and to police they said i am free to do whatever i want. After following with them for last so many days it is clear that they dont intend to refund the money.

I have booked mini ola cab on[protected], crn no. [protected] for a distance of 7.3 kms for which the estimated price is rs. 161 to rs. 205. But i was charged rs. 638 for the ride which is almost three times the normal charge. When i have made the complaint about this. The ola executive said that they can't do nothing in the matter. Please resolve my issue.