Ola Cabs / ANI Technologies Complaints & Reviews

Date : 25 June 2019
CRN : [protected]
customer care number : [protected]

I took the outstation ride from Mumbai airport to Pune on 25 June at 2:22 PM.After reaching Pune and during the payment, OLA server was down and driver was not able to complete the ride.So we called customer care and and representative completed the ride and I made the payment to driver in cash(as he requested) and representative confirmed that the everything is sorted and this will get reflected in the APP.After 3 days when I checked the app, it was showing as pending, so I called customer care and they verified with driver and driver again mentioned that he received the payment and I was told that the issue will be resolved in 2 days.

Again, when I checked on 29 july, issue was still not resolved and again called customer care and they confrimed with the driver and again gave assurance that issue will be resolved.

Again on 28 Sept, I checked and issue was still not resolved and when I called customer care, they blamed me for not raising the complaint on time and mentioned that they cannot do anything now and told me that you have to make the payment.

They are harassing people like anything, and has found a way to cheat people.

Resolution : I just want them to clear the pending dues, if required confirmed with the driver also.

On 1st oct 2019, i booked an auto to go from thoraipakkam chandrasekaran avenue, second main road to mcn nagar 6th street. Fare shown on the screen was rs. 77 (Rupees seventy seven. Normally it used to be rupees forty four only. When i asked the driver, he said that cancellation charges is included in the fare. I have neither booked nor cancelled any trip before.

Why this cheating?

Please repay the excess amount to me when i book next trip.

On 26.09.2019, we booked cab from vadodara ginger hotel to bectochem ankleshwar for 12 hrs. With starting time 7.45 am with estimated charges of inr 2300. Our journey completed at 2122 hrs in the evening, while my mileage was 184 (Exactly same as pre-booked) kms, consuming app. 02 hrs more than pre-booked time. At the end of the journey, when we asked the driver for bill, we were shocked when he asked for inr 3900. My self and driver tried many times with customers care and got different charges all the time from different customer service officer. As we were not getting any justification and satisfactiory justification from any of the customer service officer, even after sitting inside the cab parked outside our destination for more than one and half hrs., we gave inr 3600 cash to driver as one of the customer service officer asked to handover the cash to driver and said that is registering my complaint. Now if i see my ola cab a/c, it is still showing inr 3700 pending on my side. Even after passage of complaint registration by more than 50 hrs, i have not recd. Any justification from ola. I have just talked to driver also and he has confirmed for amount (3600) paid to him by me. The pending bill in ola app showing travelling distance 276 kms, which is totally wrong. Contact no of driver is[protected] mr ajit. Regards rajinder kalia

Ride details - crn [protected]
Date of journey - 17th july (Ola rentals)

Total ride fare = 2736 (Exclusive of toll tax fares paid by me)

Total payment done via paytm = 2300

Remaining payment = 436

+ payment for state entry taxes = 100 + 40 (After dividing the monthly pass amount available with the driver at that point of instance)

Total payment made in cash = 580 (Rs 140 above the documented payments).
This should have settled the dues.
But i am still facing payment pending of rs 226 notification in my account.

I am attaching the screenshots of -

1) trip details (2 photos) (Driver entered cash payment = 2687 & to be paid = 177. Addition comes to 2864 instead of 2736 - fraudulent data entry by driver)

2) paytm payment photo (Rs 2300)

3) monthly state entry tax - 2 photos as provided by driver (I also found this fraudulent)

4) toll tax fares paid by me - 2 photos

Kindly provide assistance.

Sir
I have no pending payment but company sends always messages for pending of different type of payments . This is reference no.ola-ompp[protected]c1-incollnew, ,
I am a good customer whenever I took ola I always gave cash/paytm/online timely..But this is wrong and harassment for me that without any logic or reason You are Sending demand showing due payments including intrest again and again ... I have already paid all dues timely.
So I request you don't send me this type of messages again in future otherwise I will file a complaint in consumer court
From
Dr Sanjay
Mb.no.[protected]
Email.. [protected]@gmail.com

I traveled 39 km and the price which was shown to me was 700 and after completing ride it was 2000. It was almost three times.
1000 was already deducted from my ola account and now they are asking me to pay 1000 more.
How can the demand so high in non peak hours.
They are just doing loot from public in name of high demand.
In this way they can raise the price in as per your own.

Kindly take an action.

I didn't use ola money. But from ola money i am receiving call continuously to pay the balance. Not even i activated my ola money. Then how can i have balance. They asked to pay balance rs200 before two months, now they asking me to pay rs 509.
They are messaging that wewill take legal actions.. I didn't use ola money then why i need to pay. Kindly shortout my problems. They are irritating

Hi,

I booked Ola cabs on 26th August around 10 PM from Thane to Ulhasnagar CRN # is [protected] for which total fare was Rs 308/ which i paid to Ola driver named as Gopalkrishna ( Mobile # [protected]) in cash but after 20 days Ola has generated a bill for same amount as Ola money postpaid bill.

I never asked Ola for ola money postpaid as my payment option but without my consent they had setup it as my default payment option without my knowledge and as usual i paid my bill amount to driver in cash and driver took it happy without saying anything to me .

When i called driver ( just few days back), he agreed that he has collected money from me and if ola people want to verify this he will let them know that he has collected money from me but from ola customer care people are not ready to listen this issue, every time they are replying that i should have report this issue within 72 hours of incident, its difficult to understand how someone will know that ola will do such things and how one can think of such issue will arrive after 20 days .

After following up with them many many times i have given up hence i am raising a complaint through this portal, expecting some action from your side to stop misconduct of service from ola.

I should get a compensation from Ola for wastage of my efforts and time for following up over this issue which has been caused by them, i am lucky that driver is with me but ola is not able to get in confirmed, they should understand this issue has happening not because of me but because of their services where customer is not notified about their payment method changes.

Regards
Vinod

I had recharged my ola money wallet on 9th february 2019 with rs. 1999. Before i could use the money they blocked my wallet saying kyc is pending. After many futile attempts finally kyc was done but after unblocking it the wallet was shown empty.
The entire rs.1999 just vanished without a warning. Since then i've made numerous attempts to get in touch with ola to get the money back in my wallet but nothing is happening. They're not providing me with any solution just put me in a loop and sending useless mails with no solution and also closing it without any confirmation.

Latest ticket no. Is #2022521.

Also attached a screenshot of the payment made by me on 9th feb to ani technologies. I feel badly cheated by ola.

I would like to say that today i booked an ola cab it took 100 rupees extra. It has happened previously. Another important thing is that when i cancel the ride the ola charges extra money and it further adds that amount for the next ride. So kindly see to it. Otherwise we are sad to say that we will not confirm ola next time. Reference no is crn [protected]

I took an auto to go from one area to another in hyderabad, and my bill was rs 168. I wished to pay by google pay, so i was guided by the app itself towards the payment. Now, the driver says that he hasn't gotten the money, but the money has been deducted from my account. I am nt able to contact ola, and my account shows pay rs 168 to avail further services... Kindly resolve the matter at the earliest...

Hi,
I have booked the cab for out station crn [protected] and ride was booked for rs. 2399/- for 13th sept 2019 but post finishing the ride payment made rs. 4230/-

Fare got over charged and difference of almost 2000/- extra on estimated fare. It is almost double what is estimated. I have called and mailed multiple time in ola customer service but there is no resolution to this. They just closed it as its. And no refund processed.

I was booked a ola cab on[protected], when booking time they show my fare is 180. After the ride start ola showing meassge, please make the payment before complete the trip, because i choose my payment method as google pay. That time there is no traffic jam or rain. After complete my trip ola showing total fare is rs 524. That means they charged me extra rs 344 without change trip route and no traffic no rain.

Ola showing one amount when customer booking trip. After start trip, without intimate they are increase charge as they like. I just want my money which i paid extra. And please take necessary action against them, because ola cheating peoples like this.

On 18th september 2019 booked an ola cab from home address 14 camelot grove carramar it was the first time we have used ola the driver was very nice not a problem there but i told him the wrong terminal said terminal 1 by mistake. We were travelling to melbourne with qantas when we got to terminal 1 and i told him it should be qantas we all realized it should be at another terminal so i had to go to ola on my phone app and reorder it was here i think the problem happened when the initial payment amount from home told me the price would be 59 dollars or about after i arrived at teminal 1 and tried to fix it the price came up $71.78 i thought i had done it right but since seen on my email that i have been charged that amount twice can you please rectify this
Yours sincerely
Pam mining
[protected]

I booked an one way outstation ride on 15th sep 2019 from thane to pune and the bill was rs.4000 which is double than estimated fare. I complaint about this to ola on same day they told me that it will be solved within 72 hrs, but nw its been 10 days happen but still my problem is not solved. They asking me to wait for more 48 hrs. I don't understand why they are taking so time to solve my issue. I think that drive is also in fault in this matter because he told me that this is a issue of ola app its calculating wrong km. But nw i come to knw that they are putting wrong km in the app. I suggest there should be strong action should be taken against driver. The car no was mh01bt6413 its a black sunny. I attached the screenshot shot of my ola ride details. I also attached the screenshot of google map and also my timeline of that in google map where its clearly showing that i traveled for 150 to 160 km but they changed me for 316 km.

I booked ola auto through phone pay app for cashback offer. After trip I asked the driver that if he has received the money through app. He said he does not have info and does not accepts money by any app. I paid him rupees 240 cash. After he left from there I checked phone pay amount of rupees 268 was deducted for the same trip. Phone pay has asked to contact ola. Kindly help.

To whom it may concern,

I boarded an ola share ride wb23e1335, driver tarak dhar at 10 am from patwari para santoshpur.in my app it was shown that my drop is thw second drop after the first drop neha and after my drop, the lady who boarded the cab under the name shubhomoy das.

But after first drop neha was dropped at mayo road, instead of dropping me, the 2nd drop, the driver took me straight to howrah to drop subhamoy das who was supposed to be dropped after me instead of dropping me. I guess this was done to avoid completing his trips in a secluded place in howrah. As a result, the ride that was supposed to take 1 hour rook over 2 and a half hours. I missed my office log in time as a result and might face loss of pay. This is customer harassment to the highest extent and i will approach the authorities and also tell everyone on social media about the harassment that was meted out to me by ola... This is not acceptable by any stretch of imagination.

Sagnik

[protected]

Usually in this way, the prices used to be around 47 rs and today also it shown estimated as 47 rs only,
After starting of ride there was rainfall for just one min only, they have increased price by 20% and charged 58 rs, invoice is crn [protected] and i have even tried to call ola support but its just saying as welcome to ola and call is getting disconnected

There is a technical flaw in the online booking for ola. If an ola is booked for a. Later time under rental scheme and if i would like to book daily rude right then though it is much before the other rental booking at a later time.
I ran into this problem and had to cancel my rental booking to be able to use the ola daily booking facility. I think this is logically wrong and completely incovenient and finally a loss for you as you would loose out on the rentals that way.
Thanks.
Dr. D. Goswami
Debabrata. [protected]@gmail.com

Bill vide crn no. 3576243 dated 16/9/2019 rs. 1101/- from dahisar east to international airport 22 kms. Without airconditioner

Company saying i gave confirmation for extra charge however driver only took booking reference
Driver gave no explanation. He said it is coming from top i dont know anything
Ac not run driver said i dont have gas but petrol was full in car and still he ran without ac and charged double