Ola Cabs / ANI Technologies Complaints & Reviews

The cab share company charged me 181 rupees for a 1.2 kilometre trip. Aside from 44 rupees of station parking charges, the fare breakup was horrendous. In a city where it is the only cab share company, this kind of attitude is disturbing for the end customer.
On top of that, the customer care service is very ill equipped and is not helpful at all.

Hi

I booked Ola Rental for my father on 4 Oct 2019. Since my father wanted to travel from my house(H No 690B, Sector 23, Gurgaon) to Mini Secretariat and come back which is approx. 10 Km(one side) and travel time is 20-25 min(one side). I opted for Ola Rental mini for 2 hours and 20 Km which would have sufficed my requirement.

Ola has a process of giving two OTP for any rental booking. One OTP is used for starting the ride and another one is used for closing the ride.

Now my cab arrived at time, took my father to destination(Mini Secretatriat, Gurgaon), returned back to my house(H No 690B, Sector 23, Gurgaon) and dropped my father from where journey originally started(H No 690B, Sector 23, Gurgaon.

My father started the ride at 10.05 AM and used starting code. He was back to house by 12.00 noon and shared closing code to the driver.

Now the driver took the closing code but did not close the ride. I came to know same when I got Ola Money alert that Rs 1, 342 has been deducted from my Ola wallet at 1.23 PM.

Closing location of this trip was Mahatma Gandhi Marg, Block A, Ganga Vihar, Sarai Kale Khan, New Delhi

I immediately contacted Ola customer care and explained them whole issue. I also made them to talk to my father to emphasize that my father is at house and not in Delhi and Driver has misused my Ola Walet and used my money.

Ola representative told me that my complaint has been registered and they will resolve this asap.

I got revert from Ola on 8 Oct as below -

Hi Deepak,

Thank you for contacting Ola.

We are sorry to know that you have been charged without reaching your destination for the ride CRN [protected].

We have validated with the partner and found that you were dropped at the correct location. Hence, we regret to inform that we are unable to process any refund in this scenario. We request you to please reach out to us immediately for such issues.

With this I am overcharged with no fault of mine. I have no control to close the ride on my own since its only with Driver to put the close and close the ride.

I should have been charged Rs 399, but charged Rs 1, 342.

I want my excess charges of Rs 943 to be reimbursed asap and Ola process to be strengthened so that customers are not fleeced of their hard earned money.

Driver name is Basant Kumar
Ola complaint no (Ticket[protected]

Let me know in case any further details required.

Regards

Deepak Rathi
[protected]

I did an advanced booking (One day advance) for a prime suv from ola, thinking that i can trust the service. When i called the driver 10 minutes after the scheduled time, he said he is almost 10 km away from the pick up location and he got the info for this ride few minutes back only. I still waited hoping that at least scheduled rides would be serviced, even if delayed. To my utter shock, after some 20 minutes he cancelled the ride.
Dont understand why ola is providing this scheduling /rental service if they cannot oblige to the customer request. At this last minute, i could not arrange for a 6 seater cab and 1 o[censored]s had to stay back at home while the others could manage to reach the destination in a 4 seater cab (Thanks to the old traditional car rental agency. No wonder why its said "old is gold") after the function got over. The whole plan was spoiled due to ola's miserable service.

Usually i am charged around 500 too 550 rs... Fr my 40 km odd trip from rajouri garden to skyview corporate park office. Today it was rs.997.. Almost the double.. And there was no traffic in the route as it wad 7 -05 am... This is a pure loot and truly speakkibg i am highly dissatisfied with these high charges. The ola cabs are aactually charging way too high even in off peak hours and in an absolutely normal situation

Hi,
I have opted for ola postpaid service. I didnt use that for one month apr 2019. But 410 rs money got deducted against som realestate company which is not initiated by me. I have complained already to ola regarding this. This stupid ola people keep on messaging and calling for that money with 100+ rs as fine. I am getting so many messages daily that they will legal action if i dont pay money for them which i didnot use actually. When i call those number, no one is picking up call. Useless cab service which i will never use again. I have asked ola representative to look into the concern raised by me nut none of them answered. Take appropriate action and i should not get any message or call regarding this payment. If so i will file a complaint in consumer court against ola.

I booked a cab to arrive at a specific address (Near girls hostel) in pune. After few minutes i called the driver to ask for the time he will take to reach at the location. He picked up the call and told to arrive in 2 minutes. After 2 minutes, he arrived near the location and stopped the car. I call him 20 times to reach at the specified spot but he did not receive the call at all. Thereafter, he drove the car in front of me. It caused me a lot of inconvenience. I had to reach the pune airport and was already getting very late. But this unbecoming behavior of the driver led me to book another cab which took another 15 minutes to arrive. Finally i reached the airport but in vain. I missed my flight. If this is the service being provided by ola, they will be soon shutting their business.

Hi team
I booked one cab from gurappanapalya to immadihalli when i booked it was 326 after ride completed it was changed to 416 during ride how it was changed. What is this fraudulent may i know the clear details of this.
I booked with ph. No.[protected]
I am a ola customer since 6 months i didn't see this type of fraud. Whene ever the ride is starts price will be fixed but this time what happend i dont know it was more than 90 rupees.
Could you please see this issue and provide the clear explanation with refund of my money.

Thanks
Siddik.

I booked a ola cab from auramgabad to manmad on 11th oct 2019 (Crn[protected]).
The distance is 120 km. And estimated fare was 2400/-. First issue start when the driver get down and assign another person without any information to us. Soon i contacted ola and they assure that they will monitor the ride and take action against the driver.
Later when the ride ends they charged for 327 km. Which is almost 3 times more than the actual distance. Moreover that 327 km covered in 2hr. 45 min. Which means 100+ km. /hr. Which is practically not possible. The amount they charged is rs. 4068/- which is 1668/- rs. Additional than the estimated fare. Immediately i called up ola and they said it is driver's fault as he took some long route & roam around the city for more time, which was not true. I asked them to refund the excess amount which is no way valid. They said will refund it in a form of voucher and i have to use it for ola ride in next 4month. I disagree and asked them to transfer the same to my account as i do not use cabs on regular basis. On which they are not responding (Ticket[protected]. I have called the customer care, sent several mails & tweeted them but they are not responding. Please help.

I booked a ola cab from ola counter at kolkata airport arrival hall at 3 am on 12th oct.2019, i received the vehicle and drivers name on my mobile. I spoke to the driver also and told him where i would meet him, but the vehicle never came. I tried calling the driver, initially the call was engaged but there after the driver never responded. After waiting for almost 25 minutes i had to take a unlicensed cab as no other cab was ready to go without booking. As my mobile battery had totally discharged, i could not book another.

Details of the vehicle: wb-04-2780
Drivers contact: [protected]

Later on i received a sms that the booking had been cancelled

Hi,
Subject mobile number will introduce me with you,

I have notice for 233 inr am getting multiple calls / sms every day to pay or face legal action.

I would like to know which i have mentioned on my first interaction with your agent following :
who has authorized you to pay my bill
why you have paid my bill which i don't know why charged to me
if you need to take any legal action why sending 10sms per day lets meet in legal forum
who will be the contact person in your team to co-ordinate
i was happily using your service until this happen still need to understand why you paid and for what service for me which i have never opted
inr233 not a big amount for me to pay but who will take responsibility for sending me sms more than 500 times to harass me

This is fist and last warning to you and your good office if without proper justification i received any further sms and call will ensure your ceo come to court of law to answer hence request you to beg for what you did wrong and am ready to pay rather doing such idiotic marketing.

Regards... Pradeep

My ola cabs account is blocked. I didn't do anything. The reason for blocking my account and unblock my account immediately. I want to use this app for traveling purpose. This mistake is done by ola cabs application. When i log on to my phone number or email it says that your account has been blocked. And there is no help numbers in your website, some of the numbers i have seen. Those numbers are not working. So you must take further for this problem and rectify it as soon as possible. I have it lot of time and this is at last complaint.

Hi,

I booked a ola ride on feb 19th that ride was cancelled because the driver denied to pickup the duty. But i got the late fee charge of rs 40 on my ola account. I informed this issue to the ola support and they replied in mail that im eligible for the refund (Proof attached) of the incorrect charge of rs 40 and they said to pay the late fee charge on my next ride and inform them so that the late fee will be refund back. I took a ride in ola on oct 9th the driver has charged earlier late fee charge of rs 40 and also extra 7 rs additonal charge. I updated this to the ola support through email to refund the late fee charge and the extra 7 rs over charged by the driver. But now they said they dont have any record of the earlier travel details and they cannot refund this amount. I sent of couple emails to ola support but the reply from the customer support is also not satisfactory. I would request you to take necessary stepts to resolve this issue.

Today booked ola cab but when path time showing 6 mins to reach the driver booked another pickup and got a new booking of ola with path time showing 30 mins, so i cancelled the cab as need a lower time, they deducted 50rs for it, then the same thing happened when i booked another ola... So a total 100 rs deducted from my account. This was not my fault as ola need to provide me cab with similar time atkeast for 6 to 10 mins but shown 30 mins. Then i walked 1 km to book another ola from akaash hospital delhi... This is ridiculous as i was forced to cancel the cab twice...

I took an outstation cab from phagwara to zirakpur which is approx 150 kms and estimated fare shown by ola cab was 1950. But after travel the ola charged for 215 kms instead of 150 kms and took rs 650/- extra above the estimated fare. Multiple times i called ola support for resolution but after many false promises also they dint provide any resolution.

I booked a ride on 7th September, 2019 at 12:34 PM for my mother. She paid the whole amount (Rs.285) to the driver in cash after ride completion. Ola started texting me everyday recently saying that the amount of that ride is due in my Ola postpaid.
I generally ignore Ola's messages and emails as they are generally about offers, etc. but one day when I checked their message (6th October), I thought that they have made a mistake and I emailed them (image 1).
After that, I checked my Ola account postpaid page and saw that they have added the amount in ola postpaid.
I have told them again and again ever since (images) to talk to the respective driver in this case rather than spamming me with messages and emails to pay the due amount that is increasing everyday as they are applying late fee charges.
They are telling me again and again that they are being unable to validate the details with their partner and that I should have reported this issue within three days of the date of the ride. I always pay for all the rides in cash and therefore I do not check Ola's messages and emails and thus I did not even come to know about this issue up until recently.
Only when Ola started messaging me daily on my phone regarding the due amount did I observe that they have added the amount of that ride as due in my Ola postpaid.
If they would have stopped Ola service for me the next day itself (8th Sep), I would have come to know about the issue immediately and would have reported it within 72 hours.

They are spamming my phone with messages and emails everyday now to pay the due amount and it is very annoying. Above all, they are not letting me book any other ride now until and unless the due amount gets cleared.
Why should I pay for the same ride twice? It is Ola's shortcoming that they are not being able to contact and get details of the cash payment from the respective driver.

I want Ola to stop spamming me with texts and emails for clearing the due amount and also to clear the due amount from my Ola postpaid as the rider had paid for the ride in cash.

I had book auto today in dombivli

The dtiver told me that he will be coming after 15 minutes but did not turn up

After waiting for nearly 35 minutes he did not turned up

He stopped taking my calls

His name is deepak ahire
He was telling location whichbwas different from the ola app

After waiting for a long time i haf to cancel the ride

I have booked a ola bike in jaipur... I had to canceled it as driver reached at the wrong destination... After that he called me with his personal number and started abusing me. Its highly inappropriate.. And it is a attempt to malign ola services image and i am highly disappointed and angry because of the words he used on phone... His name : manoj joshi.. Ola number:[protected] his personal number by which he called :[protected] bike : black hf deluxe...

I had booked an ola cab on 19th sept from civil lines gurugram. The driver left us midway and charged 1000inr. I have raised a complaint with ola call center on same day but i do not get any solution for my concerna please help.
Complaint no[protected] and[protected] and many more
Crn-[protected]
I just want to know what are ola guide line on such issues and why don't take our complaints seriously.

Today 09:42 am₹72
Auto•crn [protected]
Driver pic

39, elango salai rd, subbarayan nagar, teynampet, chennai, tamil nadu 600018, india

To

24, ethiraj salai, egmore, chennai

I was abused for paying through ola money. I said i have no other means to pay. He embarrassed me in front of my office at indian bank drbt office ethiraj salai. He frightened me about man handling me. He wrongly debated in front of public that i am not giving his money

I complained ola support team regarding this but no message has been sent to me about my complaint status.

Please take proper action against his in discipline behavior.

I have booked an ola cab today (10/10/2019) morning at 8 30 am for my mother who is 53 years old. She was travelling alone and there happened to be a leakage of water from the bottle kept her bag which was on the seat. Only after arriving she noticed the same.

For this the driver shouted at my mother very badly without even considering her age for something which happened unknowingly. My mother also put up a newspaper on top of the wet area, still this manner less guy kept shouting.

Please take proper action against this guy and teach him to respect customers. I expect this guy to call my mother and apologize for his rude behavior.

Driver details
Name : viji
Number : prime sedan / etios / kl07cp 2467
Booking id : crn[protected]
Destination : north railwaystation