Ola Cabs / ANI Technologies Complaints & Reviews

My receipt no. Crn[protected] the actual fare at the time of booking rs. 71 and actual distance is 8km but the driver cheated by making long route of 15 km and charged rs. 158 if ola doesn't my m excess fare i will nervous use ola and suggest my friends and relatives not to take ola ola bikes alway showing less amount before riding but after the ride completed they charge almost double amount and take longer route the custmer care numbers are not working and these care numbers are appearing to be a fraud numbers

I booked a olacab from terminal 1 igi airport new delhi to noida thru my mobile app. Driver of the ola cab asked me the otp code and started the ride. Total fare it showed on the app at the time of booking is 768 rs and after applying the promo code the amount reduced to 668rs. To my utter shock the bill which i got after ride complete id 3194 rs. And when i checked ny mobile app the ride was showing as cancelled but the cab driver showed me bill on his mobile. I am still in shock how did this happened? When i called ola support they refused to help me and said that as the ride is cancelled in the app then we cannot do anything from our side. The cab no is:dl1zc 6892.

I got a call regarding ola money postpaid payment from num: [protected]. The ola executive is saying, that it just an so and so amount is pending. And i said i will pay in coming 1-2 days. And i am talking and she just hanged up the phone. If this is the way your executive is talking, then this will not be accpeted. I am a regular customer o[censored]sing an ola money postpaid, but henceforth i need to think about it.
Thanks, mrunal

I have booked a taxi from my home to old Delhi, during the booking it shows that expected amount is 450 but actual bill was charged Rs 938.

I have called customer care through mobile / app but no body has done the support to reduce the bill. Then i have uninstall the app and stop using the service of Ola.

after 2 month i got a call from Ola that OK we accept out mistake any kindly paid Rs 941 but with in 24 hrs link was removed (i was traveling that time hence could not able to make payment).

Now every day i am getting the call and sms and call from some legal team as well.

Now again they are increasing the charge and asking Rs 1609

I have been an ola customer for more than 5 years. On 11 sept 2019 i took a cab from airport gate 2 to rishra. It was at 8.30 am. The driver said he needs to fill fuel and requested for cash. When i said i have already opted for ola money he asked us not to worry as the ola money will get refunded the moment we book the next cab. Which did not happen.
My booking crn : [protected] micro white zest driver nirmal sarkar.
I put in a complaint on ola help line emailed them and the response i got was appalling. Ola replied "post validating it was learnt cash was not collected."
Throughout these long 5 years there had been no such complain against any ola driver in delhi or kolkata.
Does ola think as a consumer we have the time and energy to call write again and again for a rs.274/-
The money amount is 274 only but these type of lying cunning drivers create very bad image for ola.
Such crimes give the driver to do more bigger offenses.
I hope ola wakes up in time and screen the drivers before recruiting them.
The payment mode should be changeable at any point of journey.
The driver should be encouraged to accept ola money. The driver to receive cash faster from ola so that they do not have to cancel rides or cheat customers.

I prefer email response.
[protected]@gmail.com
Hope to see a resolve and some positive changes in ola.

Swapna

Ola pune:

On 08/05/2019 post paid ola money for rs 1000/- was deactivated. The amount has not been refunded till date despite repeated email to ola support - the last being on 21/08/2019 with ola support ticket #[protected]. The least ola could have done transferred the rs 1000 - to my ola wallet.

Beside the above other concern are poor services, at the last moment ola cancelling rides and poor customer support. These have resulted in my discontinuing travel in ola.

Hello, i booked outstation ride on 08/09/2019. The ride was between 2pm to 8pm, for 6 hours.
I got bill showing additional distance fare of ₹1470 and there is no base fare.
Also additional time fare of ₹600 for 6hrs but the package was for 6hrs and we returned in only 5hrs 26mins, so in this case there is no additonal time.
Also i had applied for Discount voucher RIDE250 and no diacount is given to me.
Also i had applied for Ride Insurance and that is also not given to me.
I am charged ₹2443 but at the time of booking Estimated Fare shown to me was just ₹1400.
I also lodged complaint with OLA and they said that i will get reply within 3 days but they replied after 6 days and in that also they said that the bill is system generated and there is no fault but I with my family visited the same place earlier by booking ola and they charged only 1400 that time ( all the ride details were same even the same discount voucher, same destination ).
Registered Number : [protected].
Please resolve this issue as soon as possible and refund the excess amount charged to me.
I have attached the invoice for your reference and the estimated fare and also the invoice of earlier ride.

Ola app providing facility of G-pay but ola making fool to people. For my ride I did Google Pay and amount was deducted and ola portal failed to show it, so I need to pay cash.
Now ola taking too much time for refund.
I want refund as soon as possible, as amount was deducted within a second then why ola not refunding my amount after 6 day also ?
When I called to ola, the executive saying that amount will refund you within 24 hours but its almost 48 hours passed away, yet didn't receive refund.

My name : jagan p;
Contact number :[protected]

Ola cab driver name : ajay kumar
Vehicle number :dl1rta8696
Ola cab booking number: crn[protected]

Wrost experience with ola cab
17th sep at 8:10pm, me and my wife arrived delhi airport from chennai, we booked a ola cab to majnu-ka-tilla place estimated fare charges shown rs.484, we didn't get vehicle details we got only otp number and we gone to ola cab place one person and asked otp and pickup us at 8:57pm i told to him the estimated amount, we move on and came to arriving place at 10:00pm he telling need to pay rs.1300 fare, we shown app rs 484 we need to pay we told, he argued with us and surrounded his people behaviour is rude and threatened us at that night 10:20pm in rural place, me and my wife so afraid and we paid that rs.1300 getting the cash driver gone we getting a message of paid in cash rs 544, we faced wrost experience with ola cab, we trust the ola cab only we are traveling your service is so cheating.

Crn [protected], driver name - sanjay kumar. Driver was very rude and behaving very badly with us. He was very bad driver. He was no sense how to behave to his coustomers. Unnecessary he was anger on us and he using bad words to his coustomers. He was no sense how to behave peoples. I feeled very bad that day. Because i was not well at that point of time and he dropped us in midway of the ride and take full payment from my side. He was such a very very bad driver. Ola i request you please don't give work this kind of driver. I hope i will never seen this kind of driver in ola next time.

Hello team

Good morning.

Ola cabs team they charged me around rs. 472 for 8.2 km (23 min timing). When i booked the ola android application showed me only rs. 182 only. But, at the drop point they charged us rs. 472. I was shocked and called ola team they told me to send email from "[protected]@gmail.com" my registered email id. But, they refused to do refund on this.

Please find attached the invoice for the transaction that we had earlier. (The pick up and drop location is same).

Check the link for invoice below link.

https://app.box.com/s/z4g1t0h6hg5tt6dd53e6ny10fjxtdmk8

We have used earlier same pick up and drop point, whereas they charged from us rs. 124-165 only.

Regarding this matter we have sent email to ola team. Their answer is not proper.

I booked olacabs crn [protected] on sep 07 payment through ola money. Driver asked for cash as he received money from ola very late. I request him to convert journey into cash. Thereafter i received a call from ola that your ride has been converted into cash. I paid to driver in cash amount reflected in the ola app on completion of journey. However, i notice in the evening that an amount of rs. 436 has also been deducted from my ola postpaid. On sep 08 i made complaint to [protected] an on your web sight but no response received till date. Please looked into and refund amount of rs. 436.

Mahender negi
[protected]

Hi
I left a belonging in ola cab dated 04 sept 2019. Despite repeated calls to the driver concerned, now he is not picking the call also and ola customer care (Given 72 hours to resolve as on 08 sept 2019 now it is already 10 days since complaint) it is not recoverable.
Crn no — [protected]
Wed sept 04, 09:24 am
Nisar ahmad
I request speedy resolution or refund/return of the product left in the cab.

I activated ola postpaid and started getting charged double the amount of fares for rides that i'd take regularly. Now when i've gone back to paying the amount via googlepay, the app doesn't show the amount at all.
In multiple cases, the drivers would cancel the ride last moment, and i was forced to cancel and pay the cancellation fees.. 30days
There's no complaint section on the app. No number where petty issues can be resolved.

I book a ola cab and he didn't know the location.. He kept me wait for 45 minutes... He was so amateur and naive to know the directions.. I had to go to hospital... I was waiting for him... He was 2 min far... But there he took 15 minutes.. I don't understand what he was doing there? That's very unfair to me... And don't apply cancellation charges....

I booked a cab on August 7, 2019, from burari to sahibabad around 22kms for which CRN is [protected]. While booking cab the fare shows around 380 or 390 something for mini, while in prime it is around 500 and in uber it around 400 something. I booked ola mini and opt for gpay. The cab booked is having registration number as HR55AA2353.

Problem 1. Rs.2 has been requested by OLA to pay for the ride by gpay.
Problem 2. The final fare goes to Rs. 726 which is around 85% higher.

After checking bill i found the rebate of Rs. 390 and fare increase of Rs. 624.

My last to last ride is having the same issue for which they refund rs. 71.

I already registered the complaint about this on August 08, 2019 which has been marked as resolved without my consent and no reply had been given by OLA.

Iam from hyderabad, i booked a ola bike yesterday night around 10 " o " clock[protected], some ola biker accepted my ride and i called him for knowing exact pick up location, he said no i cant come to that route, i said ok then cancel the ride i will book another, its still 20 minutes over he is not cancelling my ride and apart from that roaming near by surroundings, again i called him not picking up the phone, he tried to make me to cancel the ride, but if i cancel the ride it will cause a come extra charges to me i called him 7-8 times but not picking up the phone, at last he is saying that iam in driving brother, cancelling in two minutes, what the #, he picked my call in driving in the begining, then how cant he cancel by clickimg once to cancel my ride and also he can cancel my ride when he said sorry i cant come to that route, is this the way ur employees behaves.

Iam attaching the proof also.

I booked a ride for rithala from near dwarka more metro station on 10 june 2019. When i booked the ride, the ola app displayed a fare of rs 310. I made a call to the driver. Ola driver asked me how would you pay, i replied him cash. After that, the service driver picked up us and left us at our destination point. I paid him in cash. My phone was stolen while returning home. Its fir attached in this mail.
Now i received a mail from ola that i have to pay rs 299 for the same ride, i tried to contact the customer service of ola, but i couldn’t. Because i had a basic phone at that time. Then i came to know through the customer service officer, i would have to install the ola app on my smartphone, but it is not possible for me because my mobile is stolen.
After that, i also mailed in ola customer support but from both places, i got the same reply that i have to pay again because you did not tell us within 72 hours.
Now my question is that when i received mail from them after 72 hours. How do i know that they charged twice for one ride? I had already paid. So why do i pay again?
A few days ago, i received a call from ola customer care, where i again told him about the same things and he replied that he solved my problem. But still, i am receiving mail and messages from ola, where they are threatening me that if i do not pay again, they will take legal action.
This fraudulent business of ola is disgusting.

And in actual were different. He was bossing on me saying otp should match not the car no. And earlier just before this fellow whom i called was waiting on different side and blaming mein a bossy tone he cancelled the ride also. We hire opa to maintain our dignity and to get comfort. Today neither i felt dignity nor comfort. I want your attention on it.

Driver calls to check my location for drop and later cancelled the booking without informing. I was kept waiting 20mins for the cab and yet i was cancelled last minute since they didn't want to go to the location i chose. Twice same thing happened. They called and asked my drop location, then cancelled.in the middle of night this is the service i get from you people.

1. Brown maruti suzuki wagonr - mh02eh 4087
Driver's name - mohammad faiyyaz

2. Blue maruti suzuki wagonr - mh03cp 4609
Driver's name - mohammad faheem khan