Ola Cabs / ANI Technologies Complaints & Reviews

I booked ola outstation trip for my mother from meerut to delhi airport on 18 oct.in total fare insurance fee of rs 99, was wrongly included. On top of that there was no customer support to resolve male practice done by driver. He took longer path and incurred 26 kms more that what ola estimate was (Same as in google maps). Also the driver took both way toll and startes arguing with my mother. Since she is senior citizen, i asked her to not argue further. So in short in starting estimated fare was rs 730 but total fare after the trip came out to be rs 1349. There is no way to contact ola customer care, provided number is always busy.

Dear sir,

Myself arnab kumar pahari is booked an outstation cab through ola on 20th oct, 2019. My booking reference detail is crn [protected]. However during booking the required amount was rs. 3400 approximately. However at the time of dropping, the amount shown is rs 4673.00 which is very disheartening. I was booked cab from kona bazar to ukhra a. G. Church school. However i am in hurry, so i forgot to check starting odometer reading.

I would like to request you that please don't fool us like this. Please provide business in a honest way, because we all are doing hard work for earning money to support our families. I will think twice before booking ola cab in future.

Dear Ola,

I received the message stating that I had to pay 504 rupees for regarding the ola postpaid services ...
But I didn't have in this regards and also I didn't booked any cab / auto under postpaid service...
Hence please check thoroughly from your side and see to waiver this amount. ..

Also earlier, driver cancelled the trip with incorrect information and I was charged rupees 50 in this regards...

On 13 th 0ctober I booked ola cab from Vivek khand 4 Gomti Nagar Lucknow to Sahara Ganj Mall.. for which fare shown was Rs 119/-. Driver Adarsh Saxena, CRN[protected] Micro- White WagonR .Driver could not reach the location, however i tried to guide the driver.. in fact i even walk down from my location to the nearest point where the cab was located.. however driver again could not trace me.. after 15 minutes i traced the cab.. I was shocked to see the bill.. driver added Rs 27 towards waiting fees which i refused. Since it was through ola money postpaid.. payment was to be made in future date. Meanwhile I also wrote to ola support team for reversal of amount so that payment can be made for the correct amount.. however they did not paid any heed to my request. Now ola team has generated the ola money postpaid bill with wrong amount i.e. Rs 147 instead of Rs 119.. request you to look into the matter.. as I am not going to pay Rs 27 as waiting fees.

I had booked the cab on rental basis from for 8 hrs and 80 kms. But driver had stop the cab inbeetween the desitination and ask me bill amount & ask for book another cab. How an cab can drop me in beetween i had told him that we will pay you the bill at the detination no matter what ever the bill but he did not agree then he call some body and they also threathen me i told that i am heart & diabitic patient and my wife is also with me i can not leave cab in beetween. After 40-45 minute he has agreed to drop me at my place and he has taken total rs.3000/- from me with all the harrashment of me and my wife for 40-45 minute

This is to bring to the topmost attention of concerned authorities regarding the irresponsible driving and mannerless behaviour and ehtics which are considered to be of top priority for services like ola cab widely used in india, especially in the night, with lonly woman or rainy season. Needless to say the drivers must be properly trained by your company certain ethics and manners where the top priority must be the safty and security of passengers..

Recently i had a bad experience with your oladriver. We booked your cab for mumbai pune return 8 hours with your maruthi esteem cng used car. I noticed the following basic irregularities with your driver which needed correction for the goodwill of your company.

First and foremost is the freqent use of mobile when heavy raining at the mumbai accident prone area with lot of trucks passing by.. The driver was getting calls which he was answering with one hand while driving with other. The worst thing was that he was trying to call from his mobile phone so many times as if there is some emergency. My question is that is it allowed risking the passengers life and is there any check list from your side.

Second thing was that the driver used to eat chips all the time while driving. Is there any etiquette or checklist to check this bad habit from your esteem company.

Third thing was that for filling cng gas about 1 hour valuable time was being wasted which he could have done before had there been proper management and proper guidelines and planning from your so called organisation. Accordingly we had to pay for it also including in 8 hours. He was using as a time pass at the expense of passengers. Attention of your top management was requested in this regard.

We had to pay toll charges and his meal chages which i think were above what he deserved. Can the top management have the decency to check such unscrupulous, shameless drivers. Above all he had the argument for unnecessary things thinking so big by this so called 'digital smart ola driver'.

The booking id is crn [protected]. This was booked by my dad jay siyaram gupta through his mobile number [protected]. The payment method was set up through phonepe but at the end of the ride, the driver hariom pal demanded extensively for cash and my dad has to pay it. After the ride he searched for customer care number on google but wasn't able to connect to any customer contact instead he got connected to a fraud asking for bank details. This is not the expected service from ola. Now putting a complaint through app is declining the complaint. This is the worst experience i have ever had. Please have a look at this and take fair action.

I was travelled from DMS to Kilpauk by auto on[protected] and I gave Rs.93 as cash to driver Mr. LeelaKrishnan.

After several minutes I got a message from your side that the amount will be pay of Rs.93. so immediately contact your help line no.
[protected], 382068*
and explain the amount paid details. Your staff agreed and refund the Ola Paid amount. Herewith attached your refund receipt.

Now your help line no. and toll free no.[protected] are NOT working. Just a ping sound and disconnected.

Today I got a SMS and verified your app mentioning, pay the amount of Rs.93 before[protected]. Ola money postpaid balance Rs.407.

At the same time I am not furnished my KYC details.

On oct 4th, 2019, during a rental trip of 4hrs, the car was broke down after 2hrs.
I called the ola customer care number[protected] & informed about the issue.
But ola has charged me for 4 hrs rental for a trip of 2 hrs ride.

The trip was interrupted due to the cab broke down - which is not my fault, but ola has charged excess amount for this issue.

Even after repeated requests, ola has not done a refund.

I had booked an ola outstation from ahmedabad to udaipur. The driver picked us up and post 3km said that since it's udaipur and his is a cng car he will not go at 3 in the night. This entire process took half an hour and it was 3:30.
So my husband and i were stranded in the middle of the road at 3:30 am in the morning at the ahmedabad udaipur highway. Called ola executive and zero help. Zero customer grievance resolution. All they did was call the driver and ask him and get back to me with reason of cancellation. Also i was asked to pay for the 3km additionally and was charged for the same in my ola account the refund of which i'm still fighting for. Further the call with ola lasted for half an hour after which i had to cancel the ride on my own and book a new ride with higher prices. The new ride was allotted 45 min later. I had to have a word with the driver and requested him to come early. What kind of customer service is this?
No value for time?
No value for customer problems faced?
No value for customer safety when ola stranded us in the middle of the night asking us to do all the bookings ourself.
We basically lost out on more than an hour in the entire process. No compensation done. Higher price charged. No resolution. Pathetic service. Disappointing and i'll informed drivers. Never using

I took a Ola cab ride on 5th Sep and paid cash of Rs. 1407 to driver after the trip. I use Ola very infrequently and I tried to book Ola cab gain on 18th Oct and was told that there is outstanding amount of 1407 against my account. Despite paying full trip charges to driver for which I don't get any receipt, Ola wants to pay me again for the same trip.

I have also attached the screen shot for the trip which shows payment by Cash of 1407 and not sure what backend changes have been done by Ola to fleece me.

Myself Monisha and I have booked ola cab from ola app from Police station sector 39, Chandigarh to Mundi Kharar, Punjab at 14.48 (as per details attached).
After reaching at destination driver asked to pay via Paytm on given no. I.e [protected]
Name Prem Singh of amounting RS. 250/-, instead of 226/-, details also attached for both. I asked for the reason why he is charged 250/- instead of 226/- he replied because he cover more distance then mentioned.

So, I askes to pay via ola wallet but he refused nd said you shld pay only via Paytm not via wallet and then I paid from my Paytm amount RS.250 and but at d same time wallet amount of my Ola app also got deducted. I told him my Wallet balance is deducted he said don't worry it will be credited in ur account after half an hour.

I waited till yet but not received any amount.. which seems like a fraudlant activity done by your driver .

After reaching at destination khrara Mohali, I planned to go back to some other place due to some urgent work nd he was still standing der, so I askes your ola driver to take me to my destination i.e manimajra and asked for the price he said.. he will take Rs. 500/- but ofcourse it was urgent so I said yes..

Sadly, after reaching at Bus stand sector 43 Chandigarh, he said now it's 350 chargesand I will charge more for reaching at your destination. And I refused to go further and again gave him 350/-, which was too much, he didn't even booked dat on my behalf ... I was already in some situation so didn't bother and in hurry paid money to him
Also giving details of the same..

So, please find all the attachment of this ride as follows:

1. First image details of ola cab driver.
( White Honda Amaze: PB01B 8297)

2. Second image of Amount paid via Paytm to driver (His no. [protected] ) on given no.by ola app amounting RS.250/- which he charged saying he covered more distance.
( Name shown in Paytm is Amit Kumar Dhiman).

3. Third image of actual amount were shown on ola app for my ride RS. 226/-.

4. Fourth image of amount paid to ola cab driver for second ride from Kharar destination to sector 43 Chandigarh bus stand, amounting RS. 350.

The number he called from were
[protected].( Image also attached).

Ola has been tormenting me with follow up calls and msgs about clearing ola credit but they have not refunded me for the trips i did not take and for harassment by driver. These complaints were raised by me on the ola app in 2017.
I have also started receiving msgs from your end every 30 minutes. If you take up the case of ola without understanding how they treat their customers, then you will also be made to the harassment case.
Please ask ola to refund my money first.

My mobile number is [protected] and i have regularly using olacabs. On sep 12, 2019 at 8.00 pmi had booked cab at visakhapatnam. I had paid rs. 248/- and left the cab. Crn [protected].

Later, the same has been shown and demanded. When i was in kolkata, i was refused the booking unless paid rs. 248 + 3 as interest. I have cleared the amount and then only booking took place.

I want you to refund the money into ola money account.

Secondly, i have an amount of rs.1371/- in my wallet. I want you to transfer the amount to my ola money account and resolve this issue once for all.

Ganti lakshmi

I get one of my friend dropped and paid 500 to driver, and rest i saaid i will pay through paytm total bill, but 500 was deducted from my ola money and 500 i paid, where as bill was 720 approx.

Ola did not gave any resolution, instead putting late fees on ola pay.

I paid to driver 500 rupees and also 500 deducted from my ola money, total bill was 720 inr approx. Ola did not did any resolution and every day asking for late fees.

The problem with Ola cabs started in January, 2019. I booked a cab and the fare was Rs.298/=. The driver asked me the money and I paid him cash Rs.300/=. A few days later the Company sent me SMS regarding an outstanding bill of Rs.298/=. At that time I learnt that a Post Paid account was created and linked to my mobile no.[protected].
Since I was never in favour of any Post Paid account, I requested the Company to close/delete that Post Paid account vide my emails to them on 31.01.2019(2 mails), on 02.02.2019 & on 07.02.2019.
They just gave the computorised reply that our team is looking into the issue.
There was no comments from their side regarding my cash payment to the driver and they continued asking me to clear the dues which was not there.
However just to avoid mental agony at 73, I made a second payment of Rs.298/= for a single ride.
More than seven months had past and I thought the Post Paid account must have been delinked from my mobile [protected].
So I hired Ola cab on 11.09.2019 from KIA to Kodihalli. The Ola staff at the airport, who had booked the cab for me had told the fare would be around Rs.740/=.
Shortly after we left KIA, the Ola app in the cab became non-functional. At Kodihalli, the driver could not tell the exact fare but asked the money. I paid him cash Rs.750/= and informed the Company the same day i.e. on 11.09.2019 at 5.45PM thru email to '[protected]@olacabs.com.
There was no response to my email and a few days later Ola cabs sent me SMS to clear an outstanding bill of Rs.743/=.
I do not know why they impose post Paid account when the passenger is not willing for the same.
On September 13, 2019, at 8.47 AM an email from Ola Support suggested me " to stop using the platform, uninstall the app ". And the same was done.
But they continue sending SMS to clear the outstanding bill of Rs.742/=.
They could have checked with the driver and their(Company's) accounts whether Rs.743/= were deposited or not.
An email from Ola Support on October 8, 2019 at 7.48 PM said, they can not the due amount on my account and advised me to clear the outstanding. They would refund this amount in the form of a voucher code or Ola Money wallet.
Since I have decided not to hire any Ola cab in near future, till the matter is settled, your voucher or the Ola Money wallet is useless for me.
I request Ola cabs to delete the outstanding bill, which is not there, or come to Bangalore Urban District Forum.

I booked ola cab on 12 oct 2019 from igi airport to haldwani. The car was swift dzire up16t2871 with confirmation id crn [protected]. The driver named pawan kumar at the time of booking the fare displayed was 5225/- but at the time of end of ride it was 6625/- after paying each toll and taxes driver took extra 365/- of parking charges of airport. Driver was continuously on phone at the time of riding, he took extra route at time of exiting delhi and ghaziabad by telling that traffic was too heavy at the usual one. He took local street inspite of good highway in midway after requesting him alot he finally back in the highway. Many times drived wrong side by saying i have to fill cng which makes more kms than usual one as it is 290 km and it shows 305 kms. Driver is also having malified intention as i am with my wife and infant child, when my wife is feeding baby his gestures made us uncomfortable many a times i also wanted to stop ride but the timing is so odd that want to reach home as soon as possible. I also gave feedback at the time of eating and also to customer care but no output received. My humble request is kindly look into this.

My son booked a cab for me, my wife and daughter from Bhandup West to Ambegaon Pune on 15 Oct 2019 by making advance payment. He went to USA. Cab and cab driver details were not sent either to me or my son. Cab came after so many calls exchange and dropped us at destination. However surprisingly enough, my son was charged extra RS. 1000/-. My son told that bill showed 255 Kms whereas from Bhandup West to Ambegaon Budruk distance is 155kms. Driver has cheated us.My son being at Amsterdam cannot make call. There is no customer care no. of Ola.Available numbers are either wrong or incoming calls whereof are disabled. Our CRN No. is [protected]. We are helpless. We don't have mobile no. of driver or ola customer care. We want refund of RS. 1000/-. Please help us.

Please see attached the breaking of the charges ola cab has applied for my outstation ride thoroughly. I have charged for 236.72 km, although i have only travelled for 75 km as after only the 37 km of my outstation trip, we have to return back to pickup location due to a medical emergency.

It is totally unjustified that i have to paid for additional distance 162 km (Which i have not travelled in reality) and additional time fare for 1 hr as this type of situation or, delay may happen if there is any road accident on highway or, any medical emergency.

Also as per ola outstation policy the rider should be charged for the base kms as shown on the app before confirmation of the the booking if the outstation trip is not complete or, cancelled in middle.

But they have charged me the base fare as well a very high additional fare.

The ride was taken on 24/09/2019 where double payment was debited by my google pay upi. When i raise a complain regarding that on 1st october they said you will get it bavk in within 7 days but the amount not recived mailed them all the details regarding entry like scareen shot of google transcation and bank statement also but till now the refund has not been given to me
The complain number was[protected] which is not resolved till now.
Just want to inform the ola support about that i will going to file case against them in consumer court regarding therir behaviour and mental torcher.
Going to put this complain on all the desk.