Ola Cabs / ANI Technologies Complaints & Reviews

I tried to book an ola vehicle on 20.10.2019 & after my various attempts i managed to get booked one. I surprised to see the fare charged inclusive of a cancelled ride (I never cancelled any booking). Every time i tried to book a vehicle i received a reply "no vehicle is available" then why charged 50 rs. As a cancellation. I request kindly look into the matter & resolved the issue.

Dps sehgal
[protected]

Thanks.

The car with number, wbo4d8372 picked up us from pierless abasan, side our on 22nd october 2019 at 10.25 pm. Me, my aged mother, my wife and my child was forced to went of from the car at dunlop, b. T. Road in the middle of our destination. The driver was not intended to complete the journey and went of from the car and asked us to arrange other vehicle. This is the height of irresponsible, and unprofessional approach i have ever get from any cab driver.
Somehow we arrange to get back to our home after a long delay with another cab.
I want a proper justification of this incident.
Please cancel the contract of this cab and make sure that this driver should not be able to drive any other ola cab for sure in the future. Otherwise every customer will be in great danger and insecurity.
Regards

Today i took a sharing ola driver name suresh kumar osn [protected]from metropolis mall, mg road to aya nagar (Arjan garh) new delhi. When we reached to the toll the driver said us to pay the toll and charged 100/- i was totally shocked because according to ola toll was included. He refused to pay the amount asked by toll officer and left us in the middle of the trip and left me with my wife in the middle there was absolutely nothing to reach home and we came by walking to our home in the night. Not even said sorry.
Please take a strict action against him. Today it happened with me i don't want it to happen with other girl, lady or family.

I was on a travel from bangalore to delhi. I had booked for a ola rental cab for full day and was charged rs2762. The cab that i had got its driver did not know the route, did not have fuel and i was constantly calling the ola support for help. The driver was lying he knows the route and on the other hand when i confronted him agreed stating he doesn't know the route. For a destinantion that was at 47 minutes and not more than 55 kms travelled i went through so much harassment, and to add to this ola sent me an email that the charge is correct. The biggest issue being as i had this prepaid is why they could do this to me. Instead of providing customer service this was complete harrassemnt, i was travelling to delhi after 10 years and this mishandling by ola screwed my whole, trip. I request your kind attendtion here and request your help for resolution. Happy to share my complaints registered and the no resolution response from ola.

Ref. : ola cab - crn[protected]
Date of journey :[protected]
Starting point : indian flag, old howrah station
Drop location : - madhyamgram, kolkata

Sir,
Please note that ola cab - driver, mr. Sandeep kr singh, ola prime sedan, dzire tour, wb054559, operator state/ut: west bengal taken more money forcefully from me of rs. 844.00 instead of rs. 529.00 which is booked at 6.42 am dt: 22.10.2019.

Please note that i am not able to communicate with ola cab services as their all customer care number is not functioning.

Hence, they inform me thru e-mail that they are sorry for the same but not refunded the amount of rs. 315.00 which is taken access from me.

You are requested to take legal action for this kind of fraud service from ola cabs/ ani technologies and instruct them to refund the amount of rs. 315.00 in my bank account.

With best regards,
Sujit kr. Dutta
E-mail id : [protected]@gmail.com

I booked movie tickets with ola money on 21 sep 2019 and i have already paid the due on 24 september 2019 of rs.837 and the amount got deducted from my bank account as well. Still i am receiving call and messages on daily basis of payment with late fee. Also, i am not able to book any cab and got a daily call with increased late fee. This is extremely frustrating, it is not my fault if it is not updated in the ola system. I have the screenshot of the payment done, please check attached. Pathetic services ola and customer support.

I booked an ola ride with on saturday, 19 oct (Crn [protected]). Driver had even asked for the otp when i started the ride. After completing the ride he refused to provide a receipt.

I was forced to pay the bill amount while he coldly and very rudely said there is nothing he can do. I had to rush for a meeting so was forced to pay the amount.

Later in the evening i realised that that the driver had cancelled the ride by online cancellation without informing me, while i remained in the cab. There was not intimation that came to me that he had cancelled (I was surprised at the cancellation because i had even provided him the otp)

This is serious security breach since the driver went offline in between the ride and i as the customer was not even intimated. I was on call and there was no possible way for me to know that any of this had happened..

This is also a financial fraud by ola as payment was made but receipt was not provided (I was on official duty and require receipts mandatorily to claim t back). I demand an immediate refund of the amount or an invoice of the ride

I booked ola outstation trip for my mother from meerut to delhi airport on 18 oct.in total fare insurance fee of rs 99, was wrongly included. On top of that there was no customer support to resolve male practice done by driver. He took longer path and incurred 26 kms more that what ola estimate was (Same as in google maps). Also the driver took both way toll and startes arguing with my mother. Since she is senior citizen, i asked her to not argue further. So in short in starting estimated fare was rs 730 but total fare after the trip came out to be rs 1349. There is no way to contact ola customer care, provided number is always busy.

Dear sir,

Myself arnab kumar pahari is booked an outstation cab through ola on 20th oct, 2019. My booking reference detail is crn [protected]. However during booking the required amount was rs. 3400 approximately. However at the time of dropping, the amount shown is rs 4673.00 which is very disheartening. I was booked cab from kona bazar to ukhra a. G. Church school. However i am in hurry, so i forgot to check starting odometer reading.

I would like to request you that please don't fool us like this. Please provide business in a honest way, because we all are doing hard work for earning money to support our families. I will think twice before booking ola cab in future.

Dear Ola,

I received the message stating that I had to pay 504 rupees for regarding the ola postpaid services ...
But I didn't have in this regards and also I didn't booked any cab / auto under postpaid service...
Hence please check thoroughly from your side and see to waiver this amount. ..

Also earlier, driver cancelled the trip with incorrect information and I was charged rupees 50 in this regards...

On 13 th 0ctober I booked ola cab from Vivek khand 4 Gomti Nagar Lucknow to Sahara Ganj Mall.. for which fare shown was Rs 119/-. Driver Adarsh Saxena, CRN[protected] Micro- White WagonR .Driver could not reach the location, however i tried to guide the driver.. in fact i even walk down from my location to the nearest point where the cab was located.. however driver again could not trace me.. after 15 minutes i traced the cab.. I was shocked to see the bill.. driver added Rs 27 towards waiting fees which i refused. Since it was through ola money postpaid.. payment was to be made in future date. Meanwhile I also wrote to ola support team for reversal of amount so that payment can be made for the correct amount.. however they did not paid any heed to my request. Now ola team has generated the ola money postpaid bill with wrong amount i.e. Rs 147 instead of Rs 119.. request you to look into the matter.. as I am not going to pay Rs 27 as waiting fees.

I had booked the cab on rental basis from for 8 hrs and 80 kms. But driver had stop the cab inbeetween the desitination and ask me bill amount & ask for book another cab. How an cab can drop me in beetween i had told him that we will pay you the bill at the detination no matter what ever the bill but he did not agree then he call some body and they also threathen me i told that i am heart & diabitic patient and my wife is also with me i can not leave cab in beetween. After 40-45 minute he has agreed to drop me at my place and he has taken total rs.3000/- from me with all the harrashment of me and my wife for 40-45 minute

This is to bring to the topmost attention of concerned authorities regarding the irresponsible driving and mannerless behaviour and ehtics which are considered to be of top priority for services like ola cab widely used in india, especially in the night, with lonly woman or rainy season. Needless to say the drivers must be properly trained by your company certain ethics and manners where the top priority must be the safty and security of passengers..

Recently i had a bad experience with your oladriver. We booked your cab for mumbai pune return 8 hours with your maruthi esteem cng used car. I noticed the following basic irregularities with your driver which needed correction for the goodwill of your company.

First and foremost is the freqent use of mobile when heavy raining at the mumbai accident prone area with lot of trucks passing by.. The driver was getting calls which he was answering with one hand while driving with other. The worst thing was that he was trying to call from his mobile phone so many times as if there is some emergency. My question is that is it allowed risking the passengers life and is there any check list from your side.

Second thing was that the driver used to eat chips all the time while driving. Is there any etiquette or checklist to check this bad habit from your esteem company.

Third thing was that for filling cng gas about 1 hour valuable time was being wasted which he could have done before had there been proper management and proper guidelines and planning from your so called organisation. Accordingly we had to pay for it also including in 8 hours. He was using as a time pass at the expense of passengers. Attention of your top management was requested in this regard.

We had to pay toll charges and his meal chages which i think were above what he deserved. Can the top management have the decency to check such unscrupulous, shameless drivers. Above all he had the argument for unnecessary things thinking so big by this so called 'digital smart ola driver'.

The booking id is crn [protected]. This was booked by my dad jay siyaram gupta through his mobile number [protected]. The payment method was set up through phonepe but at the end of the ride, the driver hariom pal demanded extensively for cash and my dad has to pay it. After the ride he searched for customer care number on google but wasn't able to connect to any customer contact instead he got connected to a fraud asking for bank details. This is not the expected service from ola. Now putting a complaint through app is declining the complaint. This is the worst experience i have ever had. Please have a look at this and take fair action.

I was travelled from DMS to Kilpauk by auto on[protected] and I gave Rs.93 as cash to driver Mr. LeelaKrishnan.

After several minutes I got a message from your side that the amount will be pay of Rs.93. so immediately contact your help line no.
[protected], 382068*
and explain the amount paid details. Your staff agreed and refund the Ola Paid amount. Herewith attached your refund receipt.

Now your help line no. and toll free no.[protected] are NOT working. Just a ping sound and disconnected.

Today I got a SMS and verified your app mentioning, pay the amount of Rs.93 before[protected]. Ola money postpaid balance Rs.407.

At the same time I am not furnished my KYC details.

On oct 4th, 2019, during a rental trip of 4hrs, the car was broke down after 2hrs.
I called the ola customer care number[protected] & informed about the issue.
But ola has charged me for 4 hrs rental for a trip of 2 hrs ride.

The trip was interrupted due to the cab broke down - which is not my fault, but ola has charged excess amount for this issue.

Even after repeated requests, ola has not done a refund.

I had booked an ola outstation from ahmedabad to udaipur. The driver picked us up and post 3km said that since it's udaipur and his is a cng car he will not go at 3 in the night. This entire process took half an hour and it was 3:30.
So my husband and i were stranded in the middle of the road at 3:30 am in the morning at the ahmedabad udaipur highway. Called ola executive and zero help. Zero customer grievance resolution. All they did was call the driver and ask him and get back to me with reason of cancellation. Also i was asked to pay for the 3km additionally and was charged for the same in my ola account the refund of which i'm still fighting for. Further the call with ola lasted for half an hour after which i had to cancel the ride on my own and book a new ride with higher prices. The new ride was allotted 45 min later. I had to have a word with the driver and requested him to come early. What kind of customer service is this?
No value for time?
No value for customer problems faced?
No value for customer safety when ola stranded us in the middle of the night asking us to do all the bookings ourself.
We basically lost out on more than an hour in the entire process. No compensation done. Higher price charged. No resolution. Pathetic service. Disappointing and i'll informed drivers. Never using

I took a Ola cab ride on 5th Sep and paid cash of Rs. 1407 to driver after the trip. I use Ola very infrequently and I tried to book Ola cab gain on 18th Oct and was told that there is outstanding amount of 1407 against my account. Despite paying full trip charges to driver for which I don't get any receipt, Ola wants to pay me again for the same trip.

I have also attached the screen shot for the trip which shows payment by Cash of 1407 and not sure what backend changes have been done by Ola to fleece me.

Myself Monisha and I have booked ola cab from ola app from Police station sector 39, Chandigarh to Mundi Kharar, Punjab at 14.48 (as per details attached).
After reaching at destination driver asked to pay via Paytm on given no. I.e [protected]
Name Prem Singh of amounting RS. 250/-, instead of 226/-, details also attached for both. I asked for the reason why he is charged 250/- instead of 226/- he replied because he cover more distance then mentioned.

So, I askes to pay via ola wallet but he refused nd said you shld pay only via Paytm not via wallet and then I paid from my Paytm amount RS.250 and but at d same time wallet amount of my Ola app also got deducted. I told him my Wallet balance is deducted he said don't worry it will be credited in ur account after half an hour.

I waited till yet but not received any amount.. which seems like a fraudlant activity done by your driver .

After reaching at destination khrara Mohali, I planned to go back to some other place due to some urgent work nd he was still standing der, so I askes your ola driver to take me to my destination i.e manimajra and asked for the price he said.. he will take Rs. 500/- but ofcourse it was urgent so I said yes..

Sadly, after reaching at Bus stand sector 43 Chandigarh, he said now it's 350 chargesand I will charge more for reaching at your destination. And I refused to go further and again gave him 350/-, which was too much, he didn't even booked dat on my behalf ... I was already in some situation so didn't bother and in hurry paid money to him
Also giving details of the same..

So, please find all the attachment of this ride as follows:

1. First image details of ola cab driver.
( White Honda Amaze: PB01B 8297)

2. Second image of Amount paid via Paytm to driver (His no. [protected] ) on given no.by ola app amounting RS.250/- which he charged saying he covered more distance.
( Name shown in Paytm is Amit Kumar Dhiman).

3. Third image of actual amount were shown on ola app for my ride RS. 226/-.

4. Fourth image of amount paid to ola cab driver for second ride from Kharar destination to sector 43 Chandigarh bus stand, amounting RS. 350.

The number he called from were
[protected].( Image also attached).

Ola has been tormenting me with follow up calls and msgs about clearing ola credit but they have not refunded me for the trips i did not take and for harassment by driver. These complaints were raised by me on the ola app in 2017.
I have also started receiving msgs from your end every 30 minutes. If you take up the case of ola without understanding how they treat their customers, then you will also be made to the harassment case.
Please ask ola to refund my money first.