Ola Cabs / ANI Technologies Complaints & Reviews

Hi,
Subject mobile number will introduce me with you,

I have notice for 233 inr am getting multiple calls / sms every day to pay or face legal action.

I would like to know which i have mentioned on my first interaction with your agent following :
who has authorized you to pay my bill
why you have paid my bill which i don't know why charged to me
if you need to take any legal action why sending 10sms per day lets meet in legal forum
who will be the contact person in your team to co-ordinate
i was happily using your service until this happen still need to understand why you paid and for what service for me which i have never opted
inr233 not a big amount for me to pay but who will take responsibility for sending me sms more than 500 times to harass me

This is fist and last warning to you and your good office if without proper justification i received any further sms and call will ensure your ceo come to court of law to answer hence request you to beg for what you did wrong and am ready to pay rather doing such idiotic marketing.

Regards... Pradeep

My ola cabs account is blocked. I didn't do anything. The reason for blocking my account and unblock my account immediately. I want to use this app for traveling purpose. This mistake is done by ola cabs application. When i log on to my phone number or email it says that your account has been blocked. And there is no help numbers in your website, some of the numbers i have seen. Those numbers are not working. So you must take further for this problem and rectify it as soon as possible. I have it lot of time and this is at last complaint.

Hi,

I booked a ola ride on feb 19th that ride was cancelled because the driver denied to pickup the duty. But i got the late fee charge of rs 40 on my ola account. I informed this issue to the ola support and they replied in mail that im eligible for the refund (Proof attached) of the incorrect charge of rs 40 and they said to pay the late fee charge on my next ride and inform them so that the late fee will be refund back. I took a ride in ola on oct 9th the driver has charged earlier late fee charge of rs 40 and also extra 7 rs additonal charge. I updated this to the ola support through email to refund the late fee charge and the extra 7 rs over charged by the driver. But now they said they dont have any record of the earlier travel details and they cannot refund this amount. I sent of couple emails to ola support but the reply from the customer support is also not satisfactory. I would request you to take necessary stepts to resolve this issue.

Today booked ola cab but when path time showing 6 mins to reach the driver booked another pickup and got a new booking of ola with path time showing 30 mins, so i cancelled the cab as need a lower time, they deducted 50rs for it, then the same thing happened when i booked another ola... So a total 100 rs deducted from my account. This was not my fault as ola need to provide me cab with similar time atkeast for 6 to 10 mins but shown 30 mins. Then i walked 1 km to book another ola from akaash hospital delhi... This is ridiculous as i was forced to cancel the cab twice...

I took an outstation cab from phagwara to zirakpur which is approx 150 kms and estimated fare shown by ola cab was 1950. But after travel the ola charged for 215 kms instead of 150 kms and took rs 650/- extra above the estimated fare. Multiple times i called ola support for resolution but after many false promises also they dint provide any resolution.

I booked a ride on 7th September, 2019 at 12:34 PM for my mother. She paid the whole amount (Rs.285) to the driver in cash after ride completion. Ola started texting me everyday recently saying that the amount of that ride is due in my Ola postpaid.
I generally ignore Ola's messages and emails as they are generally about offers, etc. but one day when I checked their message (6th October), I thought that they have made a mistake and I emailed them (image 1).
After that, I checked my Ola account postpaid page and saw that they have added the amount in ola postpaid.
I have told them again and again ever since (images) to talk to the respective driver in this case rather than spamming me with messages and emails to pay the due amount that is increasing everyday as they are applying late fee charges.
They are telling me again and again that they are being unable to validate the details with their partner and that I should have reported this issue within three days of the date of the ride. I always pay for all the rides in cash and therefore I do not check Ola's messages and emails and thus I did not even come to know about this issue up until recently.
Only when Ola started messaging me daily on my phone regarding the due amount did I observe that they have added the amount of that ride as due in my Ola postpaid.
If they would have stopped Ola service for me the next day itself (8th Sep), I would have come to know about the issue immediately and would have reported it within 72 hours.

They are spamming my phone with messages and emails everyday now to pay the due amount and it is very annoying. Above all, they are not letting me book any other ride now until and unless the due amount gets cleared.
Why should I pay for the same ride twice? It is Ola's shortcoming that they are not being able to contact and get details of the cash payment from the respective driver.

I want Ola to stop spamming me with texts and emails for clearing the due amount and also to clear the due amount from my Ola postpaid as the rider had paid for the ride in cash.

I had book auto today in dombivli

The dtiver told me that he will be coming after 15 minutes but did not turn up

After waiting for nearly 35 minutes he did not turned up

He stopped taking my calls

His name is deepak ahire
He was telling location whichbwas different from the ola app

After waiting for a long time i haf to cancel the ride

I have booked a ola bike in jaipur... I had to canceled it as driver reached at the wrong destination... After that he called me with his personal number and started abusing me. Its highly inappropriate.. And it is a attempt to malign ola services image and i am highly disappointed and angry because of the words he used on phone... His name : manoj joshi.. Ola number:[protected] his personal number by which he called :[protected] bike : black hf deluxe...

I had booked an ola cab on 19th sept from civil lines gurugram. The driver left us midway and charged 1000inr. I have raised a complaint with ola call center on same day but i do not get any solution for my concerna please help.
Complaint no[protected] and[protected] and many more
Crn-[protected]
I just want to know what are ola guide line on such issues and why don't take our complaints seriously.

Today 09:42 am₹72
Auto•crn [protected]
Driver pic

39, elango salai rd, subbarayan nagar, teynampet, chennai, tamil nadu 600018, india

To

24, ethiraj salai, egmore, chennai

I was abused for paying through ola money. I said i have no other means to pay. He embarrassed me in front of my office at indian bank drbt office ethiraj salai. He frightened me about man handling me. He wrongly debated in front of public that i am not giving his money

I complained ola support team regarding this but no message has been sent to me about my complaint status.

Please take proper action against his in discipline behavior.

I have booked an ola cab today (10/10/2019) morning at 8 30 am for my mother who is 53 years old. She was travelling alone and there happened to be a leakage of water from the bottle kept her bag which was on the seat. Only after arriving she noticed the same.

For this the driver shouted at my mother very badly without even considering her age for something which happened unknowingly. My mother also put up a newspaper on top of the wet area, still this manner less guy kept shouting.

Please take proper action against this guy and teach him to respect customers. I expect this guy to call my mother and apologize for his rude behavior.

Driver details
Name : viji
Number : prime sedan / etios / kl07cp 2467
Booking id : crn[protected]
Destination : north railwaystation

On 15th sep 2019. I booked ola cab in pune. Total fare that day was 166.in my ola wallet i had only 5rs. So i paid 161 by google pay. But due to network issue, there were 3 transactions. I asked driver to refund the additional two. But he is continuously denying it.
Waiting since 15th sep 2019
Need my money back as soon as possible
Crn : [protected]

Ola management talks tall, pregnant with rosy and sweet talks alone. One of the worst and hopeless cab aggregator!

After around 3 years, i have today renewed the select membership with the earnest hope that their services would have now been stabilized/improved. Factually, it has worsened.

One common complaint i always had was that the driver partners make the select clients wait. Before unilaterally cancelling the trip - leaving the client loitering on the road, be it midnight or evening or whatever. They just don't care. If they like - repeat, if it suits them - they come for the pickup; else, the mystery remains.in peak hours, you are left with 'make your booking again'. And if you take time and reach the support (Another 30 min for sure), normal 'parrot-like' stereo typed answers. Gosh!

Why is there no transparency? How can the driver get away leaving client 'on road'? Why should ola not be sued for damages/agony?

What processes are in place for the government to review these activities? Who is the single point of contact?

Honest feeling, pardon me. I wish the kith and kin of any of our ministers experience this to understand what a common man is facing. May be modiji or madam nirmala sitaraman or shri gadkari saheb.

Hopefully this gains their attention!

Thanks

Crn[protected]
Sir
I booked two cab one as you send invoice me secend i am sending you. One driver take take long route. And charged rs. 350.00 more rent. (Distance 291-251) and also charged driver charged rs. 300.00at thr end of journey in cash.
I request you kindly see the matter and arrange to refund my extra money which that driver sh sunil kumar made from my journey 1. By more distance. Rs. 350.00.
2. Rs.300.00 driver charge.
I hope you take positive step.
Thanx.

The estimated fare was shown as rs. 1217 at the beginning of trip from mumbai airport. But driver called me & told pls don't pay at the starting of the trip through gpay as his kyc is not done & pay at the end of trip. I have started the trip at 11.40 pm & he knew that after 12 pm there will be increase in fare charges. At last it costed me rs. 1500 instead of 1200. It could have costed me rs 1200 only if i opted to pay before 12 pm. This should be justified by ola.

As per the above crn, the printed bill amount is rs 3394/-

Trip was from hyderabad to bidar (Karnataka)
Pick up - ola zone - hyderabad airport
Drop - bidar (Manahalli road)

But i paid 170 plus 100 towards toll gate

Rs 100 / at bidar entrance since the driver was stopped by some
Rto official

Plus rs 250 towards airport entry as the driver said he paid
Rs 250 for entering the airport

Before booking, i checked the ola app and it showed rs 2750/-

But i ended up paying rs 3394 + 170 + 100 + 250 + 100

= rs 4014

I want to register this complaint and seek reply from ola

My name is Greenij Jaiswal i live in Badarpur Border ( Delhi ).

**Case - 1**

CRN No. : [protected]
Driver Name : Mr. Sonu Kumar
Cab No. : 1211
Place : Badarpur Border

I booked a cab from badarpur (5.27AM) to New Delhi Railway Station.
he asked to me first " Sir you will be pay cash or money app then i said cash he said ok sir" when i reached with my family and cab on station driver ( Mr. Sonu Kumar ) said that sir here is jammer device for the phone then network is not working show i am not showing you your amount please pay me estimated amount if amount will be excess then i will return you from PayTM, i agreed i pay him estimated amount . I taken train and after the free i checked my amount then i got that he taken excess 132 rupees i called him he denied for giving money i called to OLA Customer care and complaint there he refunded me

**Case - 2**

CRN No. : [protected]
Driver Name : Mr. Sonu Kumar
Cab No. : 1211
Place : Badarpur Border

I booked a cab from badarpur (4.21AM) to Terminal 1 New Delhi ( Airport ).
he asked to me first " Sir you will be pay cash or money app then i said cash he said ok sir" when i reached on airport " then i was alone", driver ( Mr. Sonu Kumar ) said that sir here is jammer device for the phone then network is not working show i am not showing you your amount please pay me estimated amount if amount will be excess then i will return you from Phone Pay or PayTM, i agreed again i thinked that it was be by mistak i pay him estimated amount . I taken flignt and after the free from fligh and reached lucknow i checked my amount then i got that he taken excess 155 rupees i called him and he agreed but he did not send me amount i cleed him countinue 4 to 5 days then i leave the matter but i called him after 4 to 5 days agin then he did not recognise me . And, He denied for giving money because he said that who are you i called to OLA Customer care and complaint there he refunded me through voucher. And i said to OLA customer care that please block this driver on my OLA app. i think its done. but ...

**Case - 3**

CRN No. : [protected]
Driver Name : Mr. Sonu Kumar
Cab No. : 1211
Place : Badarpur Border

I booked a cab from badarpur (4.21PM) to DWARKA Redisson Blue Hotel New Delhi . he asked to me first " Sir you will be pay cash or money app then i said cash he said ok sir" He came and He recognised me . He said sir please tell OTD when i told him he said that sir your KYC is not update with the OLA then i will not give you any service from OLA if you want any service then you will book personal . I said no. He leave our faimly he cancel booking self and said sir 50 rs you hadto pay for the cancelation charge..

Why criminal type driver you do not block ...

Ola is also involved increasing crime in Delhi. "I am now feeling this anger, otherwise the driver would have either left or blocked my ID on my first complaint.

My cnr no is [protected] i paid my payment 238/- through upi and cash both then i complaint in ola customer service they say you get refund in your bank with in 7 to 10 days but i not get till now then without my permission ola give refund through vocher. But i demand for payment in my bank account but they refused to give refund in bank but i want the refund in my bank.

So i pay the ola money on time on 26 sep 2019 of 1381 rs/- and even after a day it doesn’t reflect on my ola money postpaid account. I wrote them emails sent them screenshot about the deductions but yet no use no
Help on top of it they have been charging a late fee everyday. It’s one of the worst customer care services as they told me they would get back but till date nobody did. So a very bad customer service compared to the rest of the cab services (Uber is amazing on time response). So ola keep adding the late fee i won’t pay a single penny.

Even after multiple callbacks to ola customer care to know the status of my complaint, i received nothing but a mail that our team is working on it. And now a week has passed. I believe the #ola team waits to see if the angry customer is calm after few days and forgets what happened so that they don't have to solve anything. Is this how it is going to work?