Ola Cabs / ANI Technologies Complaints & Reviews

My cnr no is [protected] i paid my payment 238/- through upi and cash both then i complaint in ola customer service they say you get refund in your bank with in 7 to 10 days but i not get till now then without my permission ola give refund through vocher. But i demand for payment in my bank account but they refused to give refund in bank but i want the refund in my bank.

So i pay the ola money on time on 26 sep 2019 of 1381 rs/- and even after a day it doesn’t reflect on my ola money postpaid account. I wrote them emails sent them screenshot about the deductions but yet no use no
Help on top of it they have been charging a late fee everyday. It’s one of the worst customer care services as they told me they would get back but till date nobody did. So a very bad customer service compared to the rest of the cab services (Uber is amazing on time response). So ola keep adding the late fee i won’t pay a single penny.

Even after multiple callbacks to ola customer care to know the status of my complaint, i received nothing but a mail that our team is working on it. And now a week has passed. I believe the #ola team waits to see if the angry customer is calm after few days and forgets what happened so that they don't have to solve anything. Is this how it is going to work?

My money rs 162 not refunded till date as i got msg on 26/09/19 because of cancellation in middle of journey by ola auto driver. Please check the messages i got.
A refund of inr 160.00 for crn [protected] has been initiated and is being processed. The amount will reflect in your account in 5-7 business days.
A refund of inr 2.00 for crn [protected] has been initiated and is being processed. The amount will reflect in your account in 5-7 business days.

I am really not happy with the behavior of ola driver, he was very rude and rash driving, my wife is pregnant so we requested him to drive carefully but he was driving rashly and we booked cab by ola post paid money because of that he was not happy, but we will be paying money he should provide service properly. He told us to cancel the ride and get down.
I want you to take proper action against him and keep me posted, this will definitely affect your branding also.

Hi,
Am regular customer of ola, recently ola introduce postpaid option. But from ola there is no clear details on this cascaded to this customer. Am not aware this option i always used prepaid option.. I have complaint twice to ola customer care to revert back this postpaid bill which was wrongly generated by system. First time ola introduce post paid like there is bright chance for this. Ola have to accept this issue and revert back they are not revert back my post paid bill. They forcing me to pay.

I have booked an ola cab and asked the driver to pick me up from gk palace bhopal location but the driver didn't paid attention later on on calling him he didn't talk properly and when i call him for the third time he just switched of his no and i found my ride got cancelled from his side which i came to know through a msg which i got on my phone and my 50 rs have been changed without paying me the ride the ride no is cnr[protected]
The ola cab is microwhite grandi10
The driver name is pranav kushwah and his no is[protected] please register this complaint and get my complaint resolved and please make my money refunded

Today[protected] at 3.11 pm we have taken an ola cab from zakir nagar bank of india atm to new delhi ajmerigate. And we reached the destination in 45 minutes. Then driver is told us that right now bill is not generating. And we are in hurry. So we pay him rs.250 rupees. But after 5 minutes we recieve a call from ola services and he told me that you are not paid. That is wrong information provided by the driver to their office. And after few minutes we recieved a bill on ola app its shows the total charge was rs.220 only.
Driver is cheated us he had taken rs. 250 inspite of rs.220 and he also complained against us that we are not paid.
Driver name is jitender kumar
Car no is hr 55ab 6734 maruti dzire white.
So i request you to kindly look into this matter and do needful.
Thanks
Irfana azeem
Mobile no [protected]

On date 03/10/2019, i have booked ola cab from azaadpur (Delhi) to dlf dilshad extension-2 (Ghaziabad). When i was reached at home, i have taken my bag and go out from cab. But my mobile phone was left in that cab. After 5 minutes.. I called that cab's driver 7-8 times but he didn't picked my call. Then he picked my call and i said to him for come back to my home. I said to him for returning my mobile phone and he did misbehave with me and said there is no any mobile phone in cab... But truth is that my mobile phone was left in cab and he (Driver) stolen my phone...
Cab no. - up 83 at 9586
Cab's driver - sanjay kumar ([protected], [protected])
Booking id - crn [protected]

I have travelled from bangalore to ramanagara and the distance travelled 2 ways is max 120kms. My only mistake is that i didnt note the kms reading before and after the ride and blindly trusted the driver. Later found out that driver recorded 242 kms and so i was charged extra. Ola support says that their system shows its true but i have travelled to the same destination many times before and know the distance of the route. Driver has switched off his number and ola says their system says i travelled extra.

May 12 2019. I booked a cab with driver 'istyak shabbir shaikh' (Mini. White xcent). He didn't show up for 10 mins or so and i was unable to contact him.

Frustated, i cancelled and booked another ride that day and yesterday 6 oct 2019 i got charged an extra 50 rs for the may 12 cancellation despite trying to convey via the support features in the ola app about my issue.

App says "technical issue please try again later"
All helpline numbers are nonexistent/ unreachable
I sent a complaint after verifying my email but no response. They charged me 50 rs extra for their driver's fault and refuse to get in touch with me

Radio silence till now..

During my booking from delhi to hansi (Haryana) i received a call from so called ola customer care ([protected]) offering me a discount of rs 500 by applying a coupon 'del500' and also told me that toll tax and all other taxes will be born by ola. But during travelling i paid all toll tax and state tax which turned 3358+200+150= ₹3708 instead of ₹2420 which i was told including all taxes. Please clear this matter and and refund my extra money charged by ola cabs.

Dear sir/madam,
As i booked my ola auto on 05.10.2019 at 6.15 pm, driver refused to pick up due to the payment mode of google pay. I asked him to cancel the trip by himself to avoid cancellation charge. But he declined that and not cancelled the trip. Since i need to go urgently i cancelled that trip and have the reason as "driver denied to pick up". Despite this, ola cab charged unnecessary cancellation fee of rs. 15 from my account on the next ride same day totally 102 rupees. So kindly refund my fee at the earliest and resolve my complaint.

I'm getting reminders via phone calls, emails and messages for a pending bill of 1000+ for the part two months. This is nothing but a harassment.

2. The last time i used ola cab was in bengaluru around 2 months back. I'm sure i have paid whatever the bill from my ola act till there was a credit in my ola act. Whatever the remaining i have settled by cash to the driver concerned.

3. So the reminders i received from ola are not understandable.

4. I would like to have the full details of the pending bill which please let me know, instead of simply sending an abstract.

5. Meanwhile please let me have a copy of my ola act statement also with the last 10 transactions.

6. I will be much obliged if you can send the details to me i required, before clearing the pending bill amount.

7. Till such time, please register this as a complaint, for disturbing, harassing me as a customer un-necessarily.

Thank you.

Narayanknair
Nk. [protected]@gmail.com

Hi,
I think there is some thing wrong going with ola cabs billing
Let me explain with an example i. E.
On 14th september 2019 in the morning i booked a micro cab at 8:30 am from my residence to gate 10, wipro, electronic city phase1 and trip fare for this was rs.489.
On the same day evening i booked a share cab at 4 pm from gate 10, wipro, electronic city phase1 to my residence and fare for this is rs.764
Here i got astonished because ola advertises share as pocket friendly as passenger would be sharing with others
Actually micro cab is nothing but separate cab for passenger and fare for this rs.489 which is reasonable.
So in case if its share trip for same distance it should be so what less then micro cab fare i. E. Some where around rs.300 to rs.350
That too if its night time then there would be some extra charges but its on same day i. E. By 4 pm is not fair.
Charging more then micro cab for the same distance on the same day for share cab is 100 percent illegal.
I consulted ola cabs team for explanation and there is inadequate response for this
Regards,
Naga sudheer m

Booked ola cab at around 9am on 4.10.2019. Drive ferom dwarka, sector-12 to botanical garden. Passenger two sr. Citizen (Ladies). Driver misbehaved with the passenger & drove all the way without ac & never showed the final meter reading (May be overcharged). Details here under

Name of driver - ananad singh
Car no-up-16et-4406
Mobile no - [protected].

Above matter falls under harassment of senior citizen & that too against ladies.
Take action against the driver & please give me feedback within 24 hrs. Else i will lodge complaint & women harassment charges to appropriate authority against ola & the said driver.

Waiting for your immediate action.

Regards

Dr. T. Basu
A-603 brindawan garden appt
Plot-10; sector-12
Dwarka
New delhi-110075
E-mail - dr. [protected]@gmail.com
M-[protected]

I took an ola cab from anand rao circle to kundalahalli colony. During boarding, the estimated fare was rs. 333. After trip completion, i was charged rs. 513, even though the ride receipt in my app was showing rs. 333. I tried to contact customer care from their app for 5 days, but it was always down. O mailed them as well. After weeks, they gave me a voucher of value same as the extra deducted amount. My complaint is, how can they force me to use my money to use their app again. Giving a voucher is the same as compelling me to use their pathetic services again to get my money back, money which they had no right to deduct in the first place. I want my money back to the original source of payment (Phonepe) instead of voucher. I am providing details below:

Ride id: crn [protected]
Type: micro
Date: 17th september
Time: 1.37 pm
Original amount: rs. 333
Amount charged: rs. 513
Payment gateway: phonepe

This has happened infinite times with ola. They have pathetic written answers which are copy pasted whenever in general a person is trying to dodge a mistake without rectifying or covering for the same. Today it was out of the line when two drivers let me wait for 40 mins in total and canceled or had to cancel due to refusal or denial of service. Kings of ola asked me to book another ride and offered me a huge amount of yes, disappointment. No value for time. They think they are providing us jobs instead of cabs. We are so bound to these that we are cheated and still have to use the same application because of lack of strict support and supervision of government. These filthy business giants should be penalized heavily for every small mistakes so that the rule book would be updated and followed in the way it is meant to.

Worst driving in my life
Bangalore (From begur slv appartment to silk board hospital)
Driver name :hemaraj bm 0543
Vehicle no :white dzire tour ka-
1. He is not listening properly
2. The way he is treating like a dog
3. First give a training to him how to behave the human (Others)
4. Kindly please the change the roll or give minimum salary
5. He don't know route also where we have planned to go
6. Rude driving
7. He is denying wear the seat belt if anything goes wrong who ll be take care
8. If share cab please implement the safety system as per iso
9. Car quality is worst door open and unlocking system
10. He is not professional driver
11. Please remove from ola company this type of person

I booked a ride from chandigarh railway station. The driver accepted the ride and kept me waiting for 10 min. On arrival he refused to take the ride just because it was paid via online mode and has not cancelled the ride despite verbal request. Why am i being charged in this case. He shouldn’t have accepted the ride at first place or should have enquired about the mode of payment earlier only. The car number is pb01b 3505 and driver name is romi.