Ola Cabs / ANI Technologies Complaints & Reviews

Address: No.27/10, Welcome Colony, Anna Nagar West Extension, Chennai - 600101, Chennai, Tamil Nadu, 600101

Sir,
I been using ola from 2015 and in recent times i come over undue behaviour of the drivers.. When i book the ola cabs for rentals or outstation, they reach my desitnation and demand for cancellation of the trip and request to pay the amount in cash.

I prefer travelling in ola, since my travel time sheet is updated and i have a travel insurance.. And i submit the same as proof of travel to my clients for reimbursement. If deny to do this, some times even after reaching my destination, they cancel the trip and i end up wasting 30 - 45 min considering that they are on the way.

I would suggest to carry out frequent vigilance with regard to this and take a strict action.

Regards
Santhosh

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Address: 501, hill tower apt,hindustan colony,amraoti road, Near Nagpur University Campus, Nagpur, Maharashtra, 440033

Sir, i booked a ola cab from mangalore airport to hotel madhuvan serai, manipal for 23rd aug 2019 online from nagpur. The booking reference was crn[protected]. On reaching the mangalore airport, i was contacted by driver mr mohammadh ashraf mob no [protected] and was told that it was a ola cab. We proceeded to manipal and stopped enroute where, i offered him lunch. He gave me some cock n bull story during the journey that he will save some 400 odd rupees in commission etc. Since i never understood i did not respond. On reaching the destination, he demanded rs 1350/-. I gave him 1500/- including a tip of rs 150/-. To my horror, in the evening i received a message from your company at 1739h that since i had cancelled the ola, i will be charged a penalty of rs 150/- on my next booking. I never experienced this with uber ever.

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D

Devendra2058

from Mumbai, Maharashtra

Sep 3, 2019

I booked OLA cab on 1st Sept 2009.when we asked to driver to drop the destination point he denied and stated misbehave with ladies & start arguments, very bad experience i ever seen with OLA, take action against him.
sharing attachment as well.

Regards
Devendra
[protected]

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Ganesan Kulasekaran

from Chennai, Tamil Nadu

Sep 3, 2019

OLA cab driver, car number TN 09 CH9516, driving in wrong direction causing life threatening accident to motor cyclists. When stopped and asked, using filthy language. Please take action, my name Ganesan mobile: [protected].

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Address: Gurgaon, Haryana

Hi team,

Contact number -[protected]
Registered email id - [protected]@dxc.com

I made complain on 19 aug regarding excess money charged as toll on my ride from gurgaon to noida. I called support they confirmed that only one toll was there in between but i was charged rs.300. Same happened today on 2nd september it showed rs 200 at the time of booking cab and charged more money at drop that it rs 300, it showed rs 626 and charged rs 708 that is incorrect.

Today i again called the support they kept me on hold for long but no resolution i insisted to talk to supervisor then again i was kept on hold and informed that i will get call back from team in 4 hrs but no call yet.

Very frustrated about this - being long time user of ola but from last two instances i am feeling like quitting the services.

Please check my past rides specially 19 aug and 2nd sep (One the same route you charge rs 100 toll, 200 and 300 whats wrong could you explain please)

Thank you

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_Reena_

from Chennai, Tamil Nadu

Sep 3, 2019

My ola account has been permanently blocked it seems.. I can't access my account.. because of this problem I couldn't book my rides fr soo long.. I dont know how to file a complaint.. now my fried gave me instructions to file the complaint so I did it.. I kindly request you to unblock my account as soon as possible..

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A

Atul_rai

from Pune, Maharashtra

Sep 3, 2019

I have book Ola CAB yesterday and the first driver ask me to where i have to go on call and then he decide either he go or not and then try to be rude on call and after that he said he will not come and i have to cancel my booking and for that i have charge 50Rs.
please find the screen shot of driver details

worst services - Comment #3526735 - Image #0

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Address: Chennai, Tamil Nadu

I'm a tourist and I used ola in india.
One of the Ola driver is spamming me with inappropriate content on whatsapp and he tries to call me often! His text content is sexual related!
In the first place he is making use of customers details which is very very wrong!
I will never recommend OLA to any Malaysia users as it is very unsafe.
Kindly take action before I make this an issue to the police!

His car number is CRN [protected] sadam hussein

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Address: Magadi road ..nice road junction

Website: www.olacabs.com

Hi yesterday i went sadashivnagar to devanahalli akash hospital through ola indica car when i was booked it shows estimated cost of rs.553 dropped there and again i have rebooked in the same cab return to same place.. So final bill shows rs.1789. How it possible this is too much of cost.. Plss can u people give clarity.. Also i tried many times for customer care it's not connected.. It very difficult plss we want clarity.. Don't give customer these type of difficulties..

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D

Devendra2058

from Mumbai, Maharashtra

Sep 3, 2019

I booked OLA cab on 1st Sept 2009.when we asked to driver to drop the destination point he denied and stated misbehave with ladies & start arguments, very bad experience i ever seen with OLA, take action against him.
sharing attachment as well.

Regards
Devendra
[protected]

high payment - Comment #3525921 - Image #0

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Sir
I have travelled by ola having crn[protected] and invoice no. Divlugzzd156766 date 30/aug/2019 (Bill attached your referance). Bill estimate amount is rs 212 and pay amount is rs 492. I have travelled from nicco park to charnock hospital having distance approx 15.8 km but bill showing 28.1 km.
Please refund my money in ola account wallet. This is for kind information and necessary action.

Register mobile no -[protected]

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I'm not able to reach ola customer care number in my support section and it comes busy all the time i try.

Ola gave me an offer discount but i didn't get it back.
Also, inorder to add google pay account it debited refundable amount of rs..1 however that was also not credited back.

Ultimately ola is cheating in india.
It cheats both the customer as well as drivers.
We are all suffering with ola. Please ban ola.

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Address: Coimbatore, Tamil Nadu

Dear team, i am venkatasubramanian from coimbatore and my contact no. [protected]

My crn is [protected], in the early morning the driver came was not reflective in the app. Some other person came with unwanted audio in the cab loudly in 6.00 am, he not behaved properly and with long beard and he was not looked like a driver and weared an ear phone. By request of me he not lowered the volume and even not removed the earphone to entered the otp told by me.

He was doing some other things instead of continue to raid, even though i had to catch my bus. Asking to put otp, he used bad words without any respect.

Is ola using rowdies to operate a cab to threatened customers with burglary and robbery. This is highly disgusting, if ola won't take action of this issue and confirm with me, otherwise the issue will escalate various levels to resolve.

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I have lost close to 700 rupees on the whole by paying trip amount via cash and postpaid option. I have booked for my relatives all the 3 times so they didn't know its postpaid option and they paid via cash mode. Such intentions will results only loose in dignity. As last option submitting my complaint here. Show loyalty to regular customers.
Thank

Sep 03, 2019

Updated by Sowmiyad d I have received call from a consumer complaint rep and got a message - Docket Number- 1565120 attaching the the thread which I was trying to contact with Ola Support as I could not attach the image.

₹272
CRN[protected]
Thanks for travelling with us, Sowmiya Desikan
Your request (Ticket[protected] has been updated.

Ponraj Nadar (Ola Cabs)

Jun 18, 10:16 PM IST

Hi Sowmiya,

Thank you for providing us with information about your issue.

We have forwarded the details to the concerned team and they are working on it right now. Let me assure you we will do everything necessary to get this addressed at the earliest.

Please reply to this email if you have more questions. We will be happy to help.

Thank you,
Ponraj Nadar
Ola Support

Shabarish Kr

Jun 23, 1:22 PM IST

Hello Sowmiya,

Greetings for the day!

We regret for the inconvenience caused.

We would like to inform you that, we are working on this issue. You may have our assurance that the same will be resolved within a maximum time frame of 2 business days.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.
Hi,
No response at all crossed more than 2 business days, rather i get only notification from ola team to pay the due amount of 47 to avoid postpaid charges.
And customer care number is not at all working.

There is nothing to do with such email follow ups with your team. Don't loose the dignity of your company for such less amount.

The driver asked for the money and paid in cash mode itself without noticing that it's postpaid mode.

Do take it seriously and request you to take action.

Thank You
Sowmiya D
Your request (Ticket[protected] has been resolved.

Sowmiya Desikan

Jun 28, 7:17 PM IST

Hi,
No response at all crossed more than 2 business days, rather i get only notification from ola team to pay the due amount of 47 to avoid postpaid charges.
And customer care number is not at all working.

There is nothing to do with such email follow ups with your team. Don't loose the dignity of your company for such less amount.

The driver asked for the money and paid in cash mode itself without noticing that it's postpaid mode.

Do take it seriously and request you to take action.

Thank You
Sowmiya D

[protected][protected][protected]
Without actual resolution it auto closed. I did not any credits in my bank ac.

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Address: NSL Central Mall brand factory building near forum kukatpally, Hyderabad, Telangana, 5000028

I had booked ola bike today at 2:15 pm and had an issue with the driver after i reached my destination the issue which i had after reaching my destination is that he was not having change and also he was arrogant and secondly he was arguing with me.

How u guys send such drivers to the customers who dont have change and dont know how to talk to people properly is this your way u guys send your drivers?
Also he charged me extra money when i booked ola at my pickup point it was 40rs

I have lodged a complaint against u and the driver also i request u to check with the drivers before they start their duties to pickup the riders i request u to take severe action on each driver to ensure that they have exact change

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Address: 201005

Greetings,
This is shubham anthwal, from delhi, india. I am fed up with ola.
On 22nd june i booked a cab from cannought place to shalimar garden (Ghaziabad) and i paid rs 474 via cash to the driver. Suddenly a few days back, i get a message from ola that i haven't paid my amount and they'll barr my services and will charge me extra.
What kind of behaviour is this? This is so rude and unprofessional. I am mentally harassed because everyday i get a call and mail from them, asking to pay again.
I had a word with them on call and mail both, but they are not ready to understand and now they have added penalty charges and now asking for rs 574.
I want to sue ola for this and i am tired of their calls and mails.
Please help me out!!

Thank you

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Its very pathatic service by ola driver who driven the car from aband vihar to my place without ac. My wife felt very bad as she was not well and felt very discomfort is very very very pathetic service.. Hindi me bata deta hu

Dimag ki dahi kr di pata nhi in ola driver ko koi track krta bhi hai ya nahi ki ye kasi service de rahe hain koi hai jimmedar person sb k sb kaamchor aur rishwat khor hain har jagah yahi milta hai duniya k samne toh itna achha dikhate hain jaise inke jaisa koi nhi. Public ka paisa khate hain inhe sharam bhi nahi aati service k naam pe sb kamchori dikhate hain

Is driver ne toh hamare luggage ko bhi gadi me nhi rakha khud mujhe utha k cab k uper rakhna pada kya yahi service deti hai ola company apne driver ko yahi sikhati

Hum chahte toh metro me aa jate lekin cab kyun book kiya aisi bekaar service k liye driver ne pure raaste ac nhi chalaya puchne pe petrol kam aur cng khatm bataya
Ola company itna garib hai jo customer se paise leti hai fir inke driver petrol ya cng bharwate hain
Sharam karo kbhi groundlevel pe aake check karo ola company k kaamchor working people

Sharam aani chahiye kbhi on cal feedback nhi mangte ho
Maango customer se direct feedback tb samajh me ayega

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Address: Chandigarh, Chandigarh

I booked a cab today from a cafe. First i thought that i am in the front of the cafe and he came in the back and said that your location is so showing back so i told him to come in the front but then i realised that it is the back side of the cafe so i requested him to come on the back. He denied to come to the back and said that i come to the front or else he is not coming so, i cancel the cab and booked another one it was all fine but then his cars pull up and he comes to me and threatens me that "you give me hundred rupees right now or i am not leaving and i am going to follow you wherever you go" i refused to do so and argued back but he didn't leave and continued to threaten me. I ignored him and started walking inside the cafe. He left eventually but not before saying "you just see, what i do next" he used the word "kanyadaan" also. I was extremely afraid of what could have happened, you need to take action agaist this driver

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Address: Barasat, bonomalipur, near maitri sangha club., Kolkata, West Bengal, 700124

My app shows a high amount some times during a short distance and sometimes â¹100/- extra what r you doing ola cabs trying to make us beggars or what please take care of your app otherwise i will surely do a case file on it as fast as possible!!! But i must say they take a very bad step to charge â¹50/- for instant cancel of a cab and that also adds last to the total amount of total money example - total charge = â¹360/- cancellation charge = â¹50/- and extra little ride = â¹50/- so total = â¹360 + â¹50/- + â¹50/- = â¹460/- what the # please solve this problem as fast as possible...

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Dear ola team,

We have booked an outcity cab for pune booking no: crn[protected] (Driver details: shabbir; cab: white etios mh48 f4672. Our driver is creating a problem to us. We have called him at time but he came late by 20mins. Check the location for confirmation.in morning at the time of leaving he has shouted on my client and saying cancel the ride if you don't like. Is that what we are relying on ola for cab service?? Because of the urgency & important meeting we did not have other options.

In such case when we are traveling with our clients how can we rely on ola for good & genuine cab driver?

Request you to resolve this issue and change the driver for sure. We can not drive with this driver for returning.

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Address: Mumbai City, Maharashtra, 400007

I booked SUV Prime RefCRN[protected] on 29/8 from Int Airport to South Mumbai(Bhatia Hospital). Upon reaching the destination I requested the driver to take the car inside my building compound. He refused to go in and made me get down with 6 pcs of large suitcase weighing 70kgs, and I had to pull them about 500 meters to reach my house at 2.30am midnight. The compound is fitted with tiles and the road condition is very good. Such drivers should be banned by Ola. The car condition was not very good and the driver kept chewing pan and tobacco while conversing which is very irritating. Take action against this driver

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Address: Greater Noida, Gautam Buddh Nagar, Uttar Pradesh, 201310

On 24th aug i have taken an ola ride from delhi airport to greater noida and the the charges were shown as rs.1074 the driver requested otp and he started the ride and drove me safely to the destination and i paid rs. 1074.

Till now i have not received the invoice copy for the ride that i took recently. Kindly review the situation and send me the invoice as soon as possible.

It is strange that the booking is still open as if the ride is not taken.

Pls. Resolve. I am very unhappy with this service from ola cabs

Vijay
Ph: [protected]

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Address: Vaishali, 201010

I booked a cab from Vaishali Sector 1 ghaziabad to IGI airport terminal 2 at 9:24 am. I had to catch a flight at 11:50 to kochi on 23 aug, I had my friend and his baby with me. I booked a prime sedan car and the driver confirmed booking the wait time was 4 minutes I saw the cab driver from my balcony and waved but he did not stopped and later cancelled my booking because of which I had to book another cab which took more then 15 minutes to arrive and we left for airport 45 minutes late then due to traffic I missed my flight. As it was an urgent requirement I had to book the tickets again and had to pay 9700 extra. I want OLA to pay my extra money that i had to spend as it was the drivers fault who cancelled the cab and the whole issue started.

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Address: E 99 Pologround Rental Housing Estate, Near Galaxy Mall, Burdwan, West Bengal, 713304

I booked a ola bike on 28/08/2019 1:34 pm to reach asansol station from girls' college road, asansol. The ola bike driver asked on phone, "where will u go?" when i said him about my destination, he did not come. I had to catch a train from asansol station, but due to non arrival of ola bike, i missed my train. This type of service is quite unexpected. The crn no. Is [protected]. Finally i had to cancel the ride.

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Maan@1319

from Mumbai, Maharashtra

Aug 29, 2019

I paid ola fair by cash but all time ola send emails and massages to me for ola money postpaid is due... How I pay twice ...

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Respected Sir,
On 28 August 2019, I booked a micro variant of Ola near NLIU, Bhopal and my Pick Up Location was Flamingo Campus, Aakriti Ecocity, Bhopal.I reached the pick up point after 8 minutes, so the driver demanded rs.20 extra in the fare and he told me that Ola impose penalty on waiting charge if driver waste his time, so I paid rs.173 to him (rs.153 original fare+rs.20)but nothing is mentioned in terms and conditions of Ola about penalty and no waiting charge is imposed in "Micro" variant of Ola.
The name of the driver is Neeraj Suryavanshi and CRN no. is CRN[protected].

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bhawana prasad

from Mumbai, Maharashtra

Aug 29, 2019

On 25 Aug I booked ola for sanchipatti hajipur from patna boring road at 826 rs
The cab driver named pramod kannojiya asked for double payment if I want to go to destination and his behaviour was the worst I have ever experienced. Please take some action against him.thanking you

Ola Cabs / ANI Technologies Complaints & Reviews

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Ola Cabs / ANI Technologies reviews & complaints page 130

outstation and rental

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a untrustworthy driver

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worst services

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sexual harassment

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high payment

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refund money for pay amount is more than estimated amount

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ola customer care is not reachable

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rude behaviour and using filthy language and driver is a rowdy

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paid trip amount in cash and postpaid modes

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im complaining about ola bike driver

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ola mental harassment

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cab driven 29 km without ac vehicle no dlqzc 1760

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cab driver's irrational behaviour

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high amount

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driver is not polite

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behaviour of driver ansar irfan khan and condition of vehicle

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invoice not received for my recent trip

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can cancellation by driver

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ola bike

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driver deceived me to pay extra money

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