Ola Cabs / ANI Technologies Complaints & Reviews

Traveling in an ola share is full of hassles. There are detours, multiple pick ups and drops happened during my single trip and a trip which would've taken around 45 mins was completed in almost double the time solely because of the issues with the share algorithm. After 15 mins of traveling, the cab returned to exactly the same spot where i was picked from because the driver had to accept a trip for which he was forced to take a detour. The second passenger who got into the cab had to be picked from the airport for which the driver had to go right to the hart of the airport in the parking zone. I've never faced issues like these with an uber pool. Will never book an ola share ride again.

Hello!! We are using ola app from just four to five days. On 5 may i recieved msg that i have to pay cancellation fee of ₹75... As far as i'm concerned i didn't cancel any ride and when i wanted to go somewhere out it asked to add 75 more.. I m not ready to pay for what i did not..
Pls look after this...
I hope you will help me and reply soon as much as possible

I am traveling on a white xcent 1325 in share in hyderabad
I asked the driver to increase the speed of ac as back side was too hot dat i was perspiring. He bluntly denied saying it doesn't goes increases it will remain at this speed. Are we travelling for free or the driver is paying fr us.. Who the hell is he to deny. It wasn't a request it was a demand as a customer.

Dear sir/madam,

I booked ola cab yesterday for today's morning, from miraroad to panvel (Mumbai, maharastra). For my daughters entrance exam. Till yesterday it was fine, morning again i checked with driver he is saying coming & than not came after 5 min. I called several times but he didn't respond to that, after some time again booked taxi for the same but that also they had not respond.
I am very much disappointed, it's my daughter's future why company is hiring such irresponsible people/team. How can they simply ignore thing without knowing fact.
We have to take strong action towards such company.
Ola cab please shutdown your operation when you don`t know how to operate!!!
Alka

We boarded a cab from iit to badarpur (Molarband) in a ola cab (Up16et0474). Instead of taking the normal route of mathura road, driver took an unknown route which was quite isolated. At a lonely point he told that he needs to cross the haryana border if he has to reach the destination and insisted us to get down there itself. He started giving weired excuses like this was the best route, i don't know further route black blah blah. After calling 100 number and threatening him of police complaint, he reluctantly dropped at the destination. Such behavior of ola driver is very disturbing. I never recommend to travel by taxi no. Up16et0474, when being driven by mr. Adesh kumar.

Ola cabs i am so dissatisfied with your services in bangalore. It's been two weeks that i have shifted here and my main struggle here is ola cabs for travelling.

Your rates fluctuate every minute... You book a cab at a low price the cab driver cancels the ride without even informing. Sometimes ola says high demand on cabs pay between 200-350 and you will get a cab when the ride cost is actually 150 or less, and if you say yes in high demand you do get the cab.. That's so disgusting. Is it just about looting people you don't care about the service at all.

Past one hour i am standing at dmart electronic city with my 3 year old kid, trying to book a ride till meenakshi society bannerghatta... One cab booked at rs.147, he said he's coming and then he cancelled the ride after 25 minutes, booked another ride that too got cancelled after a while, booked an auto he cancelled the ride too... I totally lost my patience... Booked a prime paying and it immediately responded and came. Paid 378 for the ride (Excluding rs.70 toll)

Ola worst service at bangalore.. Don't know about other cities but i am highly dissatisfied..

The driver made us roam around the streets putting some other location inspite of saying that we wanted to go to international banglore airport. We also had to pay extra 130 rs cash for the toll even after the toll is been added to our bill, which is not our responsibility to do you. I highly want my money to be cut shorted and refunded. Ill report on the higher sites aswell. Very bad.

Ola driver of plate br01pj0566 today took a u - turn without going through the roundabout and nearly crashed into my motorcycle. When i wanted to stop him for confrontation he started talking on the phone while driving and drove past me. The incident happened at round about near biscoman bhavan, gandhi maidan. This incident gave rise to rage and fear in me at the same time. Please take action against the driver as incidents like such ignorance of traffic rules may lead to traffic hazards. I am a regular ola user myself but i have never come across such drivers. Drivers at ola always drive carefully inspite of provocations given by passengers. Maybe this driver doesnt deserve to be a member of the fleet. If rash driving is what he wants send him to f1 to represent ola india.

Hi ola team,

I am very old customer using ola service and was having a good trust in its service time and duty.
But with recent situations that i have went through, i have completely lost that trust from ola service. I had booked cab for some urgent travel and got denied by driver with no reason.
If such drivers are serving your company who dont know to value customet time and their own duty, then please take some action on them.
I have screenshot where i faced cancellation and deny from driver in within 10 thrice time.

This is to inform you that now a days i am facing some issues in availing ola cab service which are listed as under:

1. First of all most of the drivers of ola are not cordial in their behaviour... They have no manners to speak to the customer.

2. While booking drivers denying duty from there side without informing.. Which is resulting to consumption of time in case of emergency. And believe me it's not acceptable at all.

3. The codes which have been provided to us are most of the times invalid codes..

I was driving from bund garden to koregaon park pune, a cab was trying to scratch my bike & the cab driver was loughing at me he repeated this thrice & loughing, i m very angry because of such kind of people i want to file complaint against him, car no. Is mh 12 pq 7792,, you people do something other wise will do something, this happened on 3rd may 2018 between 12 to 12:30pm

I had booked ola cab on 30/04/2018 from habibganj station bhopal to my residence in gulmohar bhopal at 10.45 pm for rs 75, at that time the ola driver has confirmed my booking after 15-20 mins of waiting in the station, i again called the driver for my ride, he then without picking the phone cancelled my ride. After that i booked another ride at 11.03pm for my destination where i have to pay premium amount rs 225. I don't know whether why this extra amount have been charged when the cancellation was done by driver not me. Moreover i should get cashback for the waiting and mental difficulty i faced at the station due to ola cabs.
I expect a fast and positive solution for this in order to maintain the trust against the ola cabs which was there in my mind till this journey took pace.
I share my bad experience with my colleagues also to that they remain cautious for this type of fraud.

Crn [protected]. Driver pradeep kumar. White accent. I booked a ride on 2nd may from arjan vihar to hauz khas. I forgot my flask in it. Tried calling driver. He said he will return. But the driver is dodging for last three days. Company says it's between the driver and the customer playing has no role to play. It's not yet returned. Kindly intervene the driver to return the flask at home or deposit it at any of the ola centre will have it collected from there.. My mobile no is [protected]. Thank you

Crn [protected]. Name driver pradeep kumar. White accent vehicle. I booked a vehicle from arjan vihar to pratap chowk. On 2nd may at 0916 am, i boarded. I by mistake left my water flask in it. I tried speaking to driver. He said he'll return. He's not yet returned. Call centre said, you collect from playing centre. Kindly assist or in lodge a fir in police station.

Hello,

This is regarding the Ola wallet recharge done on 20-Apr-2018 for Rs 100 which immediately got deducted for no reason.

My last ride was paid via Ola money wallet for Rs 103 on 17-Apr-2018. Then on 20-Apr-2018 I had to book a shared cab and that made me to do recharge of Rs 58 more so total wallet money became Rs100 and that got deducted even before booking the cab.

Now again I recharged for Rs 150 and then booked the shared cab for Rs 119.

Attached here are the screenshots for all transactions from Ola money wallet.
I have already contacted OLA on their customer support emails but no response.

I believe Ola will return my money of Rs100 deducted for no reason on 20-Apr-2018.
Thanks!

I have been using ola for around 4-5 months without any concerns over their services.

In the last week of march, my account was compromised / hacked. According to ola, someone somehow hijacked my ola account, changed the phone number from mine to theirs, and used the ola money to perform a phone recharge.

I could see that this all happened in a matter of hours. I used ola's services, paid using ola money, and in the next 2 hours or so, i was asked to relogin to my ola app. My account was wiped clean and logged in successfully as a new user.

As a result, i lost considerable amount of money, my previous transactions, and valuable time in following this up.

Ola, after multiple follow ups, clearly mentioned that the money cannot be refunded since this is an account hacking / compromise incident. The perpetrator's card and account have been sealed off and that would be the best ola can do to address my concerns.

As a person who has for long used your services without issues, i feel let down and deeply saddened by this incident and especially that you cannot give my own money back atleast.

I’m from pune. My auto driver nasim was very rude to me and he charged me more than the fare money. I was alone and he was arguing with me for a long time. This is the second time he did this. He even used slangs. He charged more and was shouting while talking. Here are some details about him.
His phone number is tel:[protected], auto:- bajaj-re, auto no. Mh12nw6479.
Hope you take an action against him soon.

Yesterday morning my daughter(From her Mobile No.[protected] ) had booked Ola cab from Andrahalli Vidyamanya nagar 3rd cross to HSR Layout. As against the pickup point the cab driver was waiting in 4th cross. When called him he told we have to come to his place since pickup location is 4th cross. He was answering in arrogant manner. Then we by walk(around 200 meter) went to 3rd cross main road and called him to come there. He came there and before getting inside the car we asked him why he has not come to actual pickup point and we will report to Ola. Suddenly in a rude manner he told us to cancel the booking. Without waiting for our reply he started car and went, he him self cancelled the trip. That cab driver name is Pradeepa Y. I have enclosed screen shot of cancellation bill received from you. Later we booked Uber cab at much lower cost(Rs. 230 as against your charge of Rs.494). I am asking why you people engage cabs of these rude behavior drivers ? Please give me the reply. You immediately remove him from your service.Otherwise I am going to put this in newspaper.

Sir,
I am daily using ola cabs for my service.
Suddenly today my account is blocked when i was booking for ola, it found blocked.
I cannot understand the reason. I feel humilated and insulted when there is nothing happened.
Please specify reason today and justify your actions and why i should not escalate this issue to legal authority.
Regards,
Hiral

Hi,

Ola crn [protected] micro. I was given a fare of rs. 378/- on ola app but the final fare charged my rs. 651/-

Such a vast difference only shows fraudulent practice by ola to cheat customers into booking. This has happened before many times while a difference in rs. 10-15/- is understandable but rs. 200-300/- more is absolutely unacceptable.

Ola should be fined for cheating customers. Please look into this matter as there are many such complaints on this matter from other customers yet no action has been taken.

Thanks