Ola Cabs / ANI Technologies Complaints & Reviews

Actually on may 23rd have booked an ola micro and amount shown was 228. After getting into the cab it was. 421 and when i checked it is in prime sedan. I have no other go other than paying the driver. The ola drivers are so pathetic and they never accept ola money and debit card payments. What a chaotic service and it is deliberately done to swindle people's money. A service without a customer care a number provided as such will never picked up. How can a service requested could change without my consent?? I demand an explanation and need compensation of my hard earned money... Crn# [protected]. I need justice it is my blood and sweat.. I need an answer.

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Sathiyamoorthi

Its not regarding a particular incident but a repeated one. As a ola customer i book a cab, wait for the cab to arrive. The cab driver reach the point, calls and ask for a location and then cancels the ride.

If the driver do not want to serve please let ask them to cancel as soon as they receive a request. Making the customers wait for a long time doesn't make any sense.

If a customer cancels the cab, its charged 25rs. Dont the ola should refund rs 25 if the driver cancels it.

Whenever there is an urgent requirement for cab, its never available.

If it rains, cabs are not available.

Cabs are not there during peak hours

Should it seriously take 2-3 hrs to book a cab. Ola please answer.

No cabs are available during office hours. By mistake if it gets booked, the driver cancels it.

I think ola services have been to introduced to ease the travel in metro cities. I guess very few of then take a enjoy ola ride on weekends.

If ola cannot serve the purpose of the need to help the commuters please ask your drivers not to fool around.

There is a huge problem of ola cab in bangalore city.

Request ola to bring some strict rules on cancelling the cab request by the drivers that too after communicating with passenger.

Dear ola, try to understand.

It has really made the life easy by introducing such a cab services. Most of the customers who travels are ladies. And if your drivers cancels the scheduled cab it really gets difficult for us to manage both time and security.

At least empathize with the security of the female customers.

I am seriously very sad and angry with this attitude of the drivers and ola booking system.

I know no action will be taken. But yes, this is my feel towards ola and its really disappointing.

I booked a ola cab today. This was my worst experience with them.
Problem i faced:
I booked cab on date 25 may 2018 at 9:00 am. I called him to know about how much time he will take to come at my pick up location? He said he is on his way. I called him again after 10 minutes, he misbehaved with me and told him that why i am calling him again.
After then he called me and asked about my location and i shared right information with him. He again called i shared the right way to reached at my destination but he did not come and cancelled the ride.
After 30 minutes he cancelled the ride.

Detail of incident
Date: 25 may 2018
Car model : silver etios
Car number: pb01b - 3563
Driver name: kulwinder singh
Contact no.: [protected]
He did n't even pick my call after this.

Dear Concern,
firstly I booked the ola cab a day ago for outstation ride round trip, then driver came approx 45 min. prior to the timing I booked.
I came on my pick up point then he asked directly for cash when I refused to give he cancelled the cab.
Ola gave me another cab but that was fully in bad condition whose front mirror was cracked, AC was not working, no tab, no wifi and seat covers were torn ed.
Still I reached at my first destination by hook and requested driver to repair the AC ASAP.
After an hr when I finished my work I asked driver to come as my work was finished but he said i[censored] agree to go without AC then I will come else wait for an hr.
Anyhow I escalated the matter but when call was transferred to Senior department then they disconnected the call.
I waited for driver for 2 hr in hot sun on the road but he dint came and reported in his company (OLA) I am disconnecting the call.
Finally I came back through public bus.

This was ridiculous experience with OLA cabs.

The same would repeated with any body or any time.

Please dear friends escalate this matter else any body can cancel at any time and OLA cabs are asking full payment after these issues. So shameful and inhumanity attitude they have.

Hi team,

I am ashalatha singu today morning i booked the auto from koramangala to command hospital the driver is very rude and he took us in wrong route which is new to me it was showing 87 rs but he charged 130 rs and he is very rude with me and my mother. I want my money back which i paid extra otherwise i will take action against you people. I am very serious about this because he is speaking very rude and he know only kannada he want me to speak kannada how can i know kannada for other state people.

Thanks,
Ashalatha singu
[protected]
Name : ashalatha ram gandhi
[protected]@gmail.com

Driver was not having the mcd and jumped the toll plaza. Suddenly caught by toll officers and penalised with 600 rupees. He was not having cash hence requested me to do the payment.
After getting confirmation from ola executive i have done the payment and th3 agent assured that it will be refunded back. Now ola is not returning the amount saying no payment is made at mcd toll.
Moreover i have the toll receipt as well. I have contacted a lawyer and will be sending legal notice to the ola registered office. I have the proofs with me.

I will not recommend ola to any of my friend / colleagues.

Inspite of putting complaint for the car booking number crn [protected] for 4 times via phone, via email from
May 3, 2018, why are you not able to solve the issue?
Ihired the cab for 8 hours. After dropping me at a place,
When | called up the driver to pick me up again, he told me
That his car got locked from outside and was unable to stop
The trip or pick me up. I had to hire another cab with high fare
To pickup my small kid from the bus stop wherel found him
Crying all alone as i got late because of your careless driver.
Who is responsible for the following?
1. For the car getting locked from inside
2. For getting another ola with higher fare
3. For getting late to receive my son
4. For the overall change of the schedules
5. For charging me rs 1849 in ola credit when i could only
Use the car for just 3 hours.
6. For returning me only rs 336, when i should get back the
Money for 5 hours which i couldn't use due to your driver's
Fault.
7. Your credit department is asking me to clear the fraudulent
Ola credit charge.
From my first pickup point till i called up the driver, i had used
The car for 3 hours then why did you charge me for the whole
Trip?
Please reply asap with proper solution and not with any false
Assurance.

Why are they charging my ola credit wallet with rs 1513. Why are they not waiving off the amount from my wallet. Charge me for using your car for 3 hours only. Why should i clear ola money wallet with your rs 1513 in full added to my ola credit wallet

While i booked auto the destination was within 4km and the fare was 30rs.in spite of repeated reminders the driver took the long route without any specific reason. We have to pay the double fare i. E 60rs which should not be the case. The apps which providing services to customers should take care of this type of issue. Because of driver's fault customer should not suffer. We are late because of the long route which was not at all required and also charged more than the actual.in ola app there is no platform to write mail regarding your concern.

Today, in peak office hours, I booked an Ola cab from home to work, and contacted the driver when he was 3 mins away. He asked me for directions to my home and said he's coming. Suddenly I see the ride being cancelled from his end ! I kept calling him and he kept cutting my calls. What sort of a behavior is this? Expect Ola to take action against him. His contact number is [protected].

Myself amrutha bt booked an ola auto yesterday from my place in which my mom had to travel and i paid the bill through ola money. And even i informed the driver through cal i paid in ola money. But when my mom got down in the location as she was unaware of prepayment he collected the same bill amount from mom. I hope you will look into it and return back my money. It is very unfair and i am disappointed with this kind of driver
Auto details

I am complaining cause constantly ola showed no rides for share ride for exact 1 hour from jogeshwari, mumbai or any near by location for that matter, on[protected]. Not even ola auto was available. I had to travel by train to dadar and then book my ride. Also i had purchased share pass for 24 km and still they did not apply the said amount for my ride and overcharged me. Also none of their customer numbers work or respond. Bad service. Very disappointed.

It is unfortunate to inform you that 03 rides have been booked on 10th march, 2018 at 08.37 am, 08.45 am and 08.49 am from behela to alipore mint but above 03 (Three) rides have been cancelled immediately as drivers of the cabs are far away from my residence. It is seen that 02 (Two) rides have been penalized of rs. 50/- each.

It is requested to remove the penalties against my account so that i can avail your cab again.

Rajib kairal

I have never seen such a absurd services in my life, i feel i would pass a message to close the services of ola i have booked ola recently and its pre booked at last minute they cancelled the ride and i missed my train do you people give my train fare back u wont... Is this a service if you people dont know to make the business shut the bussiness.

I received otp late, as ola servers were down. This was informed to the driver. And driver started the ride. Shortly after, revived otp which was communicated to the driver. At the end of the ride. The complete fare of ride was deducted from ola money. However driver charged extra 10 rs. When explained to the driver alongwith invoice that the complete fare has been deducted. Driver resorted to publicly shouting at the cutomer and being extremely aggressive displaying signs of physical abuse. The driver verbally also abused customer. Who was at no fault.

This driver should not be allowed to be associated with ola.
As a customer it has caused me great anguish. I do not wish to avail ola services in the future. Resolve this issue at the earliest. And i request for evidence of resolving this issue.

Due to such an incident, my colleagues and those known to me are discontinuing availing ola services in the future.

Dear sir / ma'am,
I booked a seat in ola share today around 10:50am, i got seat in the car (Wb05-3948). At the time of booking, car was somewhere in salt lake, i called the driver and confirmed my booking. He told me he is on the way and coming soon. I said fine. But even after 10 mins he was almost in the same location, then all of a sudden he starts the trip and i called him to confirm that whether he has arrived. He said yes. But when i checked out my pickup location there was no car. And the driver was unnecessarily telling lies.
I have no issues if he denies the duty initially. But i had issues with him because he wasted my 20 mins and telling lies. If he was not interested in coming to my location, he can denied when i call him. Please look into the matter. I am a frequent user of ola services, this was the saddest experience in the experience till date.
Thanking you.

Why is it that you charge extra amount always and then after raising the concern i get the reversal of extra money charged as a voucher and not in the ola money as you used to offer previously..?
This is too bad that you charge high initially and then give the extra chargee back after raising complaint in form of vouchers.

We don't want some extra vouchers... Instead could you please take the fare shown in the beginning and not charge extra and then provide vouchers of the ectra money shared.

I have booked ola cab on 16th of may... He asked me to cancel the ride.. But i didn't cancelled the ride.. He come on the location as shown by my app.. Then i called him... He answered that he is already at the location and nd is not want to interact with me on phn.. He asked me to find him on location... He said it is not a part of his duty to call customer for communication about location.. At d end time goes up.. Nd my ride has been automatically cancelled.. I penalty of 25 lieved on me on my next ride... Plz do the needful...

Our bill was rs77 and we have paid rs100.
In indore, rickshaw driver don't use gps, actually they don't know to use gps.
Ride is getting cancelled because drivers are not coming to pick up point and purposely cancelling the ride.
They asked us for destination instead of looking it in gps and most of the driver don't know the destination.
Very poor service of ola in indore.
Highly disappointed!!

We went to a school. The fare was 114/-. The school was well inside a crpf camp anerigog, guwahati, assam. Our work was only for 2 mins. There was no vehicle service inside the camp. We told the driver to wait for 2 mins. We were back within 2 mins. But on the return journey the driver dropped us half way and charged 200/- for return journey alone. On rejecting his demands he started abusing us. Even called us beggars. I dont know what kind of service ola is providing. I have never encountered such ill behaviour from a driver.

We booked ola auto on 13/05/2018 from our place to yashwantpur railway station bangalore.

Auto driver details:
Name: naveena c
Mobile: +91- [protected]

We missed one bag (Luggage) in auto as driver came late for pickup and we were in hurry to catch our train.
Once we realized that we missed our bag in auto we called the driver.
Driver acknowledged that bag is with him and he will surely return it by tomorrow.

From the day of journey i am calling to the driver to return us our bag but he is not returning the bag.
From last two days driver is not picking up my call.

I have my important documents in that bag.
Ola have to take an action against this driver otherwise i need to take an strict action against this.
These types of cheaters should not be part of ola.
Please find driver photo as attached.