Ola Cabs / ANI Technologies Complaints & Reviews

With deep regret, i need to inform you that never did i have such a bad experience with ola. My sister boarded a cab that i booked to head for airport (11 km away-approx 20 min) from my place. The driver took longer routes and was repeatedly driving to and fro on same route and drove 39 km and took 1 hour to reach the airport leading my sister to miss the flight. Unfortunately the boarding gate closed by the time she reached. Moreover, the app showed 300 rs to be charged, which i told my sister to pau before she boarded. Since the drive took so long the charges were rs. 611 in total, although ola refunded some of the amount. But my sister who was not aware of the extra charges refused to pay, the driver shouted loudly on her at the road and since she was paid the whole charged amount, she felt that it was a misbehaviour. More than the amount it was the energy, time and a missed flight that costed us because of an unprofessional and untrained driver. Request you to take strict actions for such behaviour against the driver, i have attached the screenshot of driver and other details. This has costed us mentally and financially both.

I had booked ola prime sedan for my family travel and airport drop. The information provided on the app is incorrect about capacity of the cabs to carry 4 persons with their luggage since all cabs in pune operate on cng and boot space is unavailable. This is tantamount to deficient service and cheating. I had to cancel 3 rides this morning because of above reason. Ola must compensate me for the inconvenience caused and delay in catching my flight and correct the information provided on the app

I am being charged higher fares than estimated. On 26th may 2017, this happened like twice. While going to c. P tank, i was charged almost twice the fare and also while returning i was charged higher then estimation. When i went to your support section and complained about it nothing happened. Are you going to reatin your like this? By charging alot more than what you show them, cheat them and do nothing about it you will only lose them.

Ola cab service providers have charged me 7000 rupees for traveling from pune to kolhapur. After correcting the drop location it still showed wrong location and charged for two way services. One way service is only available for pune to mumbai. It's a horrible experience and even ola driver didn't said a word about it. After correcting the drop location software showed kolhapur bus station antop hill mumbai. Driver noticed it and said drop location is of mumbai. Please change it to kolhapur. When i did it ola app didn't showed me charged that will occur after changing the location. It was drivers duty to inform me that you will be charged two way fares if drop location is not pune or mumbai and vice versa.
I want my one way fare back for ignorance of company and driver who deliberately didn't told me about fare charges.

Hello,
Yesterday(27/05) I booked a cab from Airport Terminal 2 Delhi. At the of booking the amount which was showing Rs.629, however when I reached my destination, they charged me Rs. 929. After asking from the customer care they said there were Rs.300 charged for Airport parking. I wanted to know if there are some charges then why it was not showing at the time of booking. Now I talked to Mr. Vikram Singh and he said we cannot refund your amount. This is something not acceptable from OLA. As this is a cheating. You cannot charged any amount which is not told at the time of booking. Please tell me how you will take this case or should I go to Consumer court for this ?

Hi,
I have booked cab from soiltech (India) pvt ltd. Plot no 119, subplot no 39, ramtekdi industrial area. Near sangam press. Ramtekdi, hadapsar, pune 411013.
My drop point is kharadi just 8.7 km.
Cab number - mh 12 pq 1860
But cab driver traveled with wrong direction & i am new in pune city, i didn't know about roads, and cab driver moving me at wrong places.
When i realized that cab driver moving me wrong places, i left the cab at viman nagar. He took 400 rs from me.

Hi,

I booked a cab for my guests on may 15, 2018 (Reference no. Crn[protected]). I just realized on may 21, 2018 when we were casually discussing about something else that your driver collected a cash of rs. 300 while the trip charge only rs. 259 and that also was already deducted from my ola money account. I would have been okay if it had happened by mistake. But i don't think that was the case. I find this to be a fraudulent transaction because i was never told by ola that this happened and my money was not reversed. Also the amount he demanded was more than the trip charge. All this with my guests who visited us from a different city! Imagine what my guests would have thought when i booked the cab and let them paid the money. This is an extremely unacceptable level of service from ola. I request you to investigate this and take appropriate action immediately.

I reported this to ola on facebook, linkedin, twitter and also through their support email address. I got the same response from all of them. The response is, after 72 hours from the time of transaction, they don’t entertain these complaints. Is it fair? Is it okay to cheat a customer if he doesn’t get to know about it for 72 hours? I would have appreciated if the response said that they would investigate it and let me know. The outright rejection of my complaint doesn’t go well with the reputation that ola enjoys in the market. I would like to complain this to the highest level of ola management as well as any consumer forum that can look into this issue and force them to change an extremely customer unfriendly policy of this kind.

Thank you and look forward to your positive response.

Regards,
Bharathiraja r

I am sixtynine years old and from bhubaneswar orissa with mobile no [protected].
I had booked ola from my mobile. I do not get the driver's telephone number and generally get calls from drivers to cancel the bookings. As they are from far off place and disconnect. The penalty is being levied over me.
I appeal to exhonerate from the penalty of rs 150 so far on me. Today i got an otp but could not get direction where to feed.
Generally, the pick up points are erroneous though i book from those stations being located there. Hence the cancellation charges may please waived one time.
Make the monile booking more friendly for senior citizens.

Today morning i came from my native place and go down at jalahalli cross, bangalore. As soon as i got down i booked taxi of type micro through ola app wide no. Crn [protected]. I got call from the drive no. +[protected]. Driver asked me where to drop and i informed him that to drop at abbigere. He disconnected the call. Immediately i received ola message stating that cancellation fee applied. I tried to call the driver again it was disconnecting. I booked another ride and got dropped to my home.in the bill rs 50/- was included as cancellation charges. I paid the amount mentioned and thought would complaint and get refund latter. But when i tried customer care number no body responded. As per the ola faq i tried to book it is still showing failure in refunding. What kind of service is this? Driver him self cancels the ride and will be imposed on the customer and making customer to wait unnecessarily. No way to contact company to book the issue. Is it not the essay way of minting money from the customer?

On 26th may 2018, around 8:30 to 8:45pm, we were at western express highway near virvani when an ola cab driver forcefully banged our car several times. The car which the driver was driving was hyundai xcent and the number was : mh 47 y 0721. As there was traffic congestion we were waiting at the side to get it cleared. When the driver drove into the gap and banged our car. When confronted, he started using abusive language and assaulted my mother. He banged our car once again and insulted us.
It is my humble request that strict action should be taken against the driver at the earliest.

On 21.05.2018 i booked ola from my house which is just next to rahmathnagar childrens park. I gave the drop location as sri sarada college for women, ariya kulam. The driver muthukumar v attended my phone call and asked me to cancel the ride because the drop location is sri sarada college. He told that from there he will not get any booking after dropping me and asked me to cancel. I did not want to cancel and he cancelled it himself. This should not happen as it is my working place

Actually on may 23rd have booked an ola micro and amount shown was 228. After getting into the cab it was. 421 and when i checked it is in prime sedan. I have no other go other than paying the driver. The ola drivers are so pathetic and they never accept ola money and debit card payments. What a chaotic service and it is deliberately done to swindle people's money. A service without a customer care a number provided as such will never picked up. How can a service requested could change without my consent?? I demand an explanation and need compensation of my hard earned money... Crn# [protected]. I need justice it is my blood and sweat.. I need an answer.

-
Sathiyamoorthi

Its not regarding a particular incident but a repeated one. As a ola customer i book a cab, wait for the cab to arrive. The cab driver reach the point, calls and ask for a location and then cancels the ride.

If the driver do not want to serve please let ask them to cancel as soon as they receive a request. Making the customers wait for a long time doesn't make any sense.

If a customer cancels the cab, its charged 25rs. Dont the ola should refund rs 25 if the driver cancels it.

Whenever there is an urgent requirement for cab, its never available.

If it rains, cabs are not available.

Cabs are not there during peak hours

Should it seriously take 2-3 hrs to book a cab. Ola please answer.

No cabs are available during office hours. By mistake if it gets booked, the driver cancels it.

I think ola services have been to introduced to ease the travel in metro cities. I guess very few of then take a enjoy ola ride on weekends.

If ola cannot serve the purpose of the need to help the commuters please ask your drivers not to fool around.

There is a huge problem of ola cab in bangalore city.

Request ola to bring some strict rules on cancelling the cab request by the drivers that too after communicating with passenger.

Dear ola, try to understand.

It has really made the life easy by introducing such a cab services. Most of the customers who travels are ladies. And if your drivers cancels the scheduled cab it really gets difficult for us to manage both time and security.

At least empathize with the security of the female customers.

I am seriously very sad and angry with this attitude of the drivers and ola booking system.

I know no action will be taken. But yes, this is my feel towards ola and its really disappointing.

I booked a ola cab today. This was my worst experience with them.
Problem i faced:
I booked cab on date 25 may 2018 at 9:00 am. I called him to know about how much time he will take to come at my pick up location? He said he is on his way. I called him again after 10 minutes, he misbehaved with me and told him that why i am calling him again.
After then he called me and asked about my location and i shared right information with him. He again called i shared the right way to reached at my destination but he did not come and cancelled the ride.
After 30 minutes he cancelled the ride.

Detail of incident
Date: 25 may 2018
Car model : silver etios
Car number: pb01b - 3563
Driver name: kulwinder singh
Contact no.: [protected]
He did n't even pick my call after this.

Dear Concern,
firstly I booked the ola cab a day ago for outstation ride round trip, then driver came approx 45 min. prior to the timing I booked.
I came on my pick up point then he asked directly for cash when I refused to give he cancelled the cab.
Ola gave me another cab but that was fully in bad condition whose front mirror was cracked, AC was not working, no tab, no wifi and seat covers were torn ed.
Still I reached at my first destination by hook and requested driver to repair the AC ASAP.
After an hr when I finished my work I asked driver to come as my work was finished but he said i[censored] agree to go without AC then I will come else wait for an hr.
Anyhow I escalated the matter but when call was transferred to Senior department then they disconnected the call.
I waited for driver for 2 hr in hot sun on the road but he dint came and reported in his company (OLA) I am disconnecting the call.
Finally I came back through public bus.

This was ridiculous experience with OLA cabs.

The same would repeated with any body or any time.

Please dear friends escalate this matter else any body can cancel at any time and OLA cabs are asking full payment after these issues. So shameful and inhumanity attitude they have.

Hi team,

I am ashalatha singu today morning i booked the auto from koramangala to command hospital the driver is very rude and he took us in wrong route which is new to me it was showing 87 rs but he charged 130 rs and he is very rude with me and my mother. I want my money back which i paid extra otherwise i will take action against you people. I am very serious about this because he is speaking very rude and he know only kannada he want me to speak kannada how can i know kannada for other state people.

Thanks,
Ashalatha singu
[protected]
Name : ashalatha ram gandhi
[protected]@gmail.com

Driver was not having the mcd and jumped the toll plaza. Suddenly caught by toll officers and penalised with 600 rupees. He was not having cash hence requested me to do the payment.
After getting confirmation from ola executive i have done the payment and th3 agent assured that it will be refunded back. Now ola is not returning the amount saying no payment is made at mcd toll.
Moreover i have the toll receipt as well. I have contacted a lawyer and will be sending legal notice to the ola registered office. I have the proofs with me.

I will not recommend ola to any of my friend / colleagues.

Inspite of putting complaint for the car booking number crn [protected] for 4 times via phone, via email from
May 3, 2018, why are you not able to solve the issue?
Ihired the cab for 8 hours. After dropping me at a place,
When | called up the driver to pick me up again, he told me
That his car got locked from outside and was unable to stop
The trip or pick me up. I had to hire another cab with high fare
To pickup my small kid from the bus stop wherel found him
Crying all alone as i got late because of your careless driver.
Who is responsible for the following?
1. For the car getting locked from inside
2. For getting another ola with higher fare
3. For getting late to receive my son
4. For the overall change of the schedules
5. For charging me rs 1849 in ola credit when i could only
Use the car for just 3 hours.
6. For returning me only rs 336, when i should get back the
Money for 5 hours which i couldn't use due to your driver's
Fault.
7. Your credit department is asking me to clear the fraudulent
Ola credit charge.
From my first pickup point till i called up the driver, i had used
The car for 3 hours then why did you charge me for the whole
Trip?
Please reply asap with proper solution and not with any false
Assurance.

Why are they charging my ola credit wallet with rs 1513. Why are they not waiving off the amount from my wallet. Charge me for using your car for 3 hours only. Why should i clear ola money wallet with your rs 1513 in full added to my ola credit wallet

While i booked auto the destination was within 4km and the fare was 30rs.in spite of repeated reminders the driver took the long route without any specific reason. We have to pay the double fare i. E 60rs which should not be the case. The apps which providing services to customers should take care of this type of issue. Because of driver's fault customer should not suffer. We are late because of the long route which was not at all required and also charged more than the actual.in ola app there is no platform to write mail regarding your concern.

Today, in peak office hours, I booked an Ola cab from home to work, and contacted the driver when he was 3 mins away. He asked me for directions to my home and said he's coming. Suddenly I see the ride being cancelled from his end ! I kept calling him and he kept cutting my calls. What sort of a behavior is this? Expect Ola to take action against him. His contact number is [protected].