Ola Cabs / ANI Technologies Complaints & Reviews

Dear sir,

I have been hiring ola since quite some time, finding it to be very professional and comfortable as well. But the last travel changed our opinion 360 degree. This was from mumbai airport to virar on 15-apr-2018.

Travel ref : crn[protected]
Ride fare ₹1297.1
Airport parking charge ₹100
Toll/parking fee ₹135
Taxes ₹110.34
Total bill (Rounded off) ₹1642

My serious concern is:
1. Even after taking drop, the journey status was showing ongoing. Even after calling the call center they confirmed the same status. This leads to some doubt of bill manipulation.
2. We were asked for extra payment of toll and parking charges, though we got the estimated charges clearly mentioning the toll and parking charges. So far i know, it is never collected over and above the final bill amount. We can clearly relate this issue with the point #1.
3. If you see the bill mentioned above there are two different charges of parking (₹100) and toll (₹135) which is absolutely wrong.
4. Most shockingly, when asked to the ola support team, they are not responding with clear-cut answer. They revert back with standard answers and additional basic queries leading to waste of time. This is the most dangerous concern, i feel. This will definitely impact the ola credibility.

Expecting a quick resolution from you.

Thanks and regards,
Rajesh kumar

Hi
I m using ola from last 3 years. I have never faced any problem but from last 10 days at the time of booking amount is something different and once ride is completed the amount is something different. From vandalism sector 3 to noida sector 63 the fare can not be 200. But i[censored] will check from last 10 days unnecessary amount is getting deducted. When i made a complaint in customer service executive prasang don't have manners to talk i told him i don't have screenshots in reply he said i[censored] don't have screen shot we can't do anything. Is this the way u handle customers such a pathetic customer service and ur services are also getting poor day by day.
I want my refund for unnecessary deductions otherwise i promise u i will never use ola.

While booking through ola app it has shown only 188/- once we completed the trip cab driver is asking me to give 386/- since the app is shown separate amount for fare increase¹ = ₹188.1
They are collecting separate amount as 'fare increase' 188/- a part from below mentioned base fare, distance fare, ride time fare, taxes. When i check with the support they are telling the reason as when demand is high at that time they are putting this extra amount and cheating the customer.

Base fare = ₹30
Distance fare for 13.5 km = ₹81
Ride time fare for 40 min = ₹60
Fare increase¹ = ₹188.1
Taxes = ₹27.28
Total bill (Rounded off) = ₹386

I had booked ola auto from shantinagar and called driver and he had asked me to come little further from my location and when i reached there he started to shout i’m callin you and you are not picking the call.. But fact was he never called me and i walking to the point where he told to come and after i questioned he started to abuse me in very dirty language. Then i cancelled the ride but he again got hyper and abused me and man handled me. This is very impolitie and unprofessional behaviour from ola.

Driver name: parmar pravinsinh
Car: white indica (Mini)
Pickup date /time: sat, april 21 8:46am
Pickup point: orchid paradise, south bopal, ahmedabad
Drrop point: abhishek villa, thaltej, ahemdabad

The driver was not ready at all to accept ola money, constantly blaming that he hardly gets his share when customer pays through ola money. Made bad comments about ola organisation
Was constantly pressurizing to change payment option, which i did try, however i could not make my payment mode as cash.
And when i reached my destination, ola money was deducted and he again started cribbing against me.
To top up that he forced me to pay extra rs10 in cash. I argued, but he was not listening. Thus i forced to give him rs10 in cash for the reasons unknown to me.

I want to know from you, that dont you train ola drivers about payment modes? And if they are so dissatisfied with the companies policies why do you keep them hired and not fire them as they are not only insulting the customer as well spreading bad word about the company.

Ola has refunded me rs10 in my ola credit account, but the written content in report issue section from your side was so disturbing, that "10 rs is refunded only because of goodwill. Kindly maintain proper balance/cash with you".
Rather than blaming customer, kindly train/educate your drivers to behave with the customer

Thursday 19 march i had booked ola cab booking num-osn[protected]
For family in share
Driver was already dropping earlier passanger he took 30 minutes to reach to given pick up point. Driver still reched to 500 mtrs away from point.
When he reached, 2 passanger boarded cab.
Now ola receives next share booking opposite my trip route. How can ola take booking of opposite direction. I thought sharing trips is with passengers that are traveling on same direction.
Thinking it will take another hour in traffic i had cancelled trip.
Ola debited whole trip money from ola money instead of charging cancellation fees.
I asked them to charge rs-50 cancellation fees because i have not traveled with them even a inch. How they can charge for whole trip.

My name is Kunal, mob no is [protected], I booked ola cab from Kolkata airport to Howrah station, the usual fair is 240 rs but they charged 560 rs which is triple.they are just looting the public.
I want to from ola cab that for 17 km why there is triple. Fair???is they are not looting the public??560 rs in share.
From other passenger they took 560, and from other one 170 rs, means total 1290 rs only for airport to Howrah station

Today 22nd april i booked an ola at about 05.00 pm for riding from najrultirtha to suhashini ganguli st, bhowanipore kolkata. The driver told that he was far of from location, hatiara, and rejected the ride. Then another one some murmu responded but said he was going for a pick up and cannot attend call. However again he phoned and came to pick up. While starting he told destination shows the pick up point. He phoned to somewhere who guided me to change location to bhowanipur which i initially registered during bookin. Now comes the interesting part, after the journey an exorbitant fare of rs. 508.00 was demanded as shown on mobile. I protested but paid rs 510.00. This is simply a cheating case where the journey may not cost more than 200.00 odd. Whose driver told. This is placed for redress.

We have paid for ac cab travel from. Pune to mumbai on 22nd mh 12 kn 8y41. It was a very hot sunday. And the driver refused to increase the air conditioning from 2 to 3. He gave a reason that it's a rule of ola company to keep the ac on 2nd level. The cab was booked by my father+-in-law for two senior citizens. The driver's name is ganesh aawate. After telling him 3 -4 times in the first hour he straight away refused to keep the ac on 3 rd level. We started journey at 2 p. M.in hot sun. And heat was unbearable without proper air conditioning on. When book for ac cab and pay for it we expect to get reasonable air conditioning working. Which he blankly refused to do.

I cancelled tha ola auto for personal reason. I thought to inform him to avoid unnecessary to come the point while he reached the point. But he used unnecessary words against me when i called him. This is the way to treat the passenger and his name is balamurugank i can't able to track his auto number the cnr number is [protected]. Hereafter after i'm not using tha ola any more. This is very bad service provided to the customer..

Booked a shared ride on 20th april @ 3:30 pm, cab arrives at 3:50 pm - cab driver is unaware of the pickup point of co - passenger 1 & co-passenger 2, after 10 minutes, he get to know the location of pickup of co-traveller 1, after 8 minutes of boarding, cab now starts, now - his gps stops working due to which he is unable to locate the pickup point of co-passenger 2 and takes wrong route & wastes time, at around 4:15, he gets to know the pickup point of co-traveller 2 who boards cab at ~4:20, now gps again malfunctions and shows the wrong drop-off point on the opposite side of actual drop-off point of co-passenger 1 who says to take alternate route and drop him which would take another 20 minutes, upon which i asked driver to drop me first as else i could miss the train, driver misbehaves and almost tried to mishandle & drops me around 2 kms away from pickup point, i have been charged 133 rupees for that and i lost my train which was planned for 5:15 pm from delhi railway station, had he been known to the route & mapped correctly by ola, this couldn't have happened.

Also, the trip continued 30 minutes even after i was dropped off and driver shows the trip completed which is a clear case of fraud.

Request ola to reimburse rs.133+600 for the loss.

Regards,
Nitin

1. Date: 21.04.2018 time 1.36 pm
Micro crn [protected]
I booked the car through ola. After the booking was confirmed by 'ola', i called the driver to know how much time it would take for him to come. Instead he wanted to know my destination. When i refused to give my destination, as per rules of 'ola cabs', he cancelled the trip.
2. Date: 21.04.2018 time 1.40 pm
Micro crn [protected]
Car no. 6187 white swift dezire
Driver aslam khan, mob: [protected]
Immediately after the 1st booking, 'ola' alloted this vehicle no. 6187. I immediately contacted the driver who told me that he cannot come as he was caught in a traffic jam. He asked me to cancel the booking. I told him that i can wait for a few minutes and i need not cancel. Thereafter he neither picked up my phone nor cancelled the booking. I noticed that he was not moving his vehicle although apparently there was no traffic jam. Thereafter, i saw the vehicle moving away. I waited for the vehicle for more than half an hour and made umpteen calls. He neither picked up my phone nor cancelled the trip.
Both the above instnces prove beyond doubt about the harassment meted out to me. I am an ailing senior citizen and was requiring the vehicle desparately. I suffered tremendous mental agony and physical stress.
I would reqest you to take appropriate action under intimation to me.in case just and appropriate action is not taken immediately, i will have no option but to seek other options for redressal of my grievances.
Abhijit ganguly

I have called ola and spoke with rakesh on this. He is the front line supervisor based in bangalore. He was not able to check rides i have taken so far. He could only check one ride in feb 2018.

Issue: share pass was active on my account for more than 8 months. Money was debited from my account regularly without fail. I tried to disable the auto renew but that option was not available for me. I complained on this didn't get a response. I tried to cancel the pass but the pass didn't allow me to do so. Policy is you can cancel your share pass within 7 days from the date of purchase only if no ride has been taken using the pass. I was not as punctual as ola is in terms of debiting the money from the account.

So, the pass was active and i was taking share rides however i never received the benefit of it. I want teams to perform audits for all such rides and accounts to investigate if ola is doing any fraud with india or not.

Front line manager rakesh said, he is the last level of support on call. I asked him to log a complaint, he said i will log a complaint if we could provide you the resolution. As resolution cannot be provided hence logging a complaint is not feasible. If someone listen to the call i made today at 21 apr 9 pm ola team will be shocked by the customer handling done by the manager rakesh

If you want to settle this call me on +[protected]

This is regarding my ola ride on 18th april 2018, crn no. [protected].

1. Cab driver mahesh b was smelling very bad which was unbearable by us, i was travelling with my family (2 kids).

2. Cab driver mahesh b took toll amount 130/- from me saying that this is not included in my billing amount.

3. Cab driver un-necessarily delayed the trip, taking fuel on the way and when i opposed he said if you want to complaint do it.

4. I believe he said this because of pathetic customer support ola has, they also somehow treat the customer as ola driver mahesh b did, in spite of logging complaint about both behaviour and extra cash collected by driver ola have not taken any action on it.

5. I called so many times to customer care but no resolution.

6. Customer care agent chandrashekar u (Ola cabs) resolved my complaint without any solution.

While pick up from delhi airports it seems 150/- is added to your cost by ola. But most of the time driver asks you to come. Out on the road.
Similarly if i am travelling from gurgaon to airport customer is charged 105, /- in the name of toll. This is charged to each customer. Now all taxi drivers have made a monthly card @ rs. 3000.00 i. E. 100/- per day is actual expenditure. Each driver if we presume is making 10-12 trips per day then ola is earning at least 1000/- per day per driver. Multiply by volume and you will know the extent of this pilferage.
This practice must stop.

My sister booked a cab from malviya nagar to chhattarpur, new delhi. The driver stopped in midway and asked her to pay and go her own on friday night. She requested several times (Saying bhaiya aap map se destination per chod do, main 50/- extra de dungi) but he tried to abuse her. She got off the cab and then people gathered and they suggested to call the police. The driver ran away without taking any money. She informed about it to the police and ola. She came back home with an auto. The driver later (After 2-3 hours) called and tried to abuse then she handed over the phone to me. The driver abused me as well (Extremely bad words-gaali). I have attached the conversation i recorded.

Why did ola not take action immediately that he abused us even after 2-3 hours of complain made? Had ola taken care the action right away. The driver would not have abused us all family.

We need the action to be taken asap.

Driver name:- imran khan (Israr)
Driver phone no:- [protected]
Osn:- osn[protected]
Ola sharing cab from malviya nagar to chattarpur new delhi

This complaint is entirely about the driver named a mr. Karthik m who drove the ola share i had booked today morning (Date 20/4/2018... Booked at 8:19 am... Osn[protected]... I am a doctor by profession and i carry daily with me a school bag and another smaller bag which holds my instruments... Both bags can be easily kept on my lap together... I go daily in ola share and so far never have i experiences the behaviour this man has shown... The moment i got into the car he said he cannot carry out this booking because i have an extra "luggage"... The small black bag which i had with me.. Inspite of no other passengers being in that cab and me keeping both bags easily on my lap this driver karthik m kept insisting it is not possible and called the ola executive... To my dismay this ola executive after listening to my plea just told the driver to cancel the booking
There are 2 ways to deal with this... Either keep quiet and let this driver continue harassing other customers or atleast lodge a complaint here... Please do not give the petty excuse that you cannot take action against this driver... Nobody deserves to be treated this way... Especially when they have done nothing wrong

Hi, i am using ola cab services to the same location everyday since 2 months, from day one it is increasing the cost of fare, and i am unhappy with service as it is costing too much day by day nearly adding 100 rs extra than i was paying before, i would definitely not recommend ola as this seems to fool public. And you people should actually provide offers to regular costomer, i surely want to raise complain regard this if this the same to other people as well, way too much costly. No value for money. There is almost 4000 plus complaints please do

I had booked an outstation ride from ola app for a trip from patna to gaya on april 7, 2018. Instead of following the route shown by gps the driver took a longer route because he had some personal work on that route. Despite requesting repeatedly to switch on ac he kept on giving illogical excuses like natural wind is better than the cooling of ac etc. Because he had to spit out after consumption of paan and gurkha. His behaviour was not very comfortable as he forced me to buy sweets at a shop where he stopped to have snacks. He forced me to pay rs. 1000 at petrol pump for fuel price. When i denied to pay anything in between the trip but he forced me to do so and said this amount will be adjusted against the final fare. The driver stopped at several places for different purposes like meeting someone which failed, buying paan and gurkha, having snacks etc. After completing the trip he showed me the final fare as rs. 2730 which was far more (Almost rs. 500) than the expected normal fare. I paid him full fare since i could not contact the the number given in support section of ola app. Suddenly, after counting the returned money i realised that the driver hadn't adjusted rs. 1000 in the final fare. I tried to stop him but he didn't stop. He ran away. I called him back but he started telling lies. Then i registered a complaint against him in ola app under support section for which only yesterday (On april 18, 2018) i got a call back seeking some more information. The customer care executive told me that he is not able to contact the driver partner and as soon as he talks to him my complaint will be resolved. So what he couldn't do in 10 days after talking to me he completed the investigation in less than 1 hour and sent a mail stating that nothing will be refunded to me. The driver has taken rs. 1000 plus almost rs. 500 from me apart from the actual fare.in total i paid him rs. 3730 in stead of around rs. 2200. Hence i request you to resolve this issue as soon as possible and refund me the extra amount charged. Now, since after taking so much time and energy of mine, the ola company has refused to refund me anything despite my timely follow ups, i request you to help me in getting my money back along with a compensation of rs. 10000 for mental harassment.

My concern is ola charged me 40% surcharge for booking ola mini cab. I wrote to them, they told me that price show me before booking.

Generally it will take inr 385 to 417 for one side travel from century bazaar worli to westinn hotel goregoan (E) (22 kms), for which they had charged me inr 586, which comes to around 24/-per km for ola mini cab. And they are not bother to response in proper way and send just typical response.