Ola Cabs / ANI Technologies Complaints & Reviews

On 27-apr-18 i have booked a car for my family. Later after completion of trip driver asked money for the trip. It was 204/- means the exact amount. And the same amount debited from ola credit also, and driver not informed this to customer. Immediately i have raised complaint through app. But they are believing drivers words and can not prove the issue.

Trip details
Ride: crn [protected]
Date: 27-apr-18

!! This message is for awareness!!

Oftenly, for official purpose i have to travel & i prefer ola but now i want to highlight the experience of ola ride happened on 25th april 2018.

On 25th april 2018, i have to reach early to my destination so i scheduled the ride on the morning time around 7:45am to avoid the traiifc & unavailability.

As scheduled, i received the notification with driver details. He called me and took follow up on how he will come to pickup point.

He came 15 min late may be because of address was new. I keep quit, smiled and started the ride. Within 5-10 seconds he asked how you make payment, i told through ola money. He said there is issue on my app and not accepting the otp. I said sir, i have not kept cash with me and already i am having sufficient amount in ola money.

In middle of discussion, i agreed and said i will pay start the car as i am getting late. But i said, i will talk (Complaint) with ola customercare about the scenario and behaviour.
Then also he was not even listening continue to debate and finally said, "i am cancelling the trip as you are not paying me by cash" & he did it.

Really strange behaviour by cab driver where strict action need by ola team & need to make sure this will not repeat with any other customer.

I am not sure but i understood that his intention to take the whole cash without paying to ola.

(Sorry for my bad english)

On 27 april at night i booked ola cab from nangal raya to ranaji enclave. I booked cab for my two daughters and the driver's behavior wasn't good. After taking the cab she realized that driver has full drunk because he couldn't drive properly. Please take my complaint as soon as possible because it's a matter about some ones life. I am attaching the details about driver.

Request#[protected]. Crn [protected].
The driver was shouting on us throughout our ride coz we changed our route (He was driving at 95kmph). I have never had such experience before and when we asked him to stop shouting or else i will complain ola support. So he stopped the car first in the middle of road in first lane and threatened us then in middle of nowhere where there was no people when i was with my sister and askes us to get out. We begged the guy to stop at location where there were atleast some people and then after 2 mins only he took us to safe place. It was disgusting experience. Most people would be scared of this guy and would not complain. All i can make of this solution is ola is not safe for girls. Earlier i used to tell my sister to book ola at night 11pm as drivers are trustable but after this no way i am travelling in ola again with a girl. Unprofessional at highest level. Disappointed with the support received

Dear Sir,
I am writing this letter to complain you about the Ola services.
Dated:-24/4/2018, at 15.40pm, I have booked your OLA cabs service (micro car booked through "Tata memorial cancer hospital receptionist" he help me for this booking from my mobile phone number [protected]. OTP number 6509) Driver Adil Sayyad, CRN number -[protected], pick up from Tata memorial cancer hospital to Kandivili (East). For your kind information that, my wife is a cancer Patient. In between 5 minutes, Mr. Adil Sayyad, pick up us from our location (Tata memorial cancer hospital – Dr.Homi Bhava Block – Parel/Mumbai) perfectly and after few minutes running he said, due to CNG problem, he unable to go to Kandivili (My destination), he denied all my request, and forcefully he cancel my order.
I am sorry to say that, again we call your service & booked your OLA micro service (through mobile phone. OTP number is 1507, Driver- Rahamulla Khan, Vehicle number[protected], CRN number -[protected]) and Mr. Rahamulla Khan pickup us at 16:9 from Jerbai Wadia Road- Parel / Mumbai. After pick up, Mr. Rahamulla Khan too, requesting to us for cancel this booking. (His version, this is his lunch time. Wait minimum 30 minuets’ or he arrange one more vehicles to Kandivilly -East).
We refused his proposal, due to - summer day ….. Hot climate…. with a cancer patient…..I am too feeling uneasy, due to mentally pressure. I am trying to convince him my level best but he is not ready to understand my position and ignore all my requests….lastly he stops his car near at Tilak road – Parel / Mumbai.
Again we call your service and Md. Jahid Jasim Khan( MH-6107, CRN number -[protected]) Pick up us at 16:31 from Wadla Church( Parel - Mumbai) and lastly reached Kandivilly at.17:50. (Really Mr. Khan is a Very good and co-operation minded person).
After one hour, at19:08, we are started again from Kandivily( East, ) to Ulhasnagar-5.
For fill up CNG, Mr. Kamaluddin(CRN number -[protected]) taking too much excess time and after reaching our destination (at.22:20) Mr. Kamaluddin claim Rs.120.00 more at the place of Rs.1020.00 (when pickup, it showing Rs.1020.00 only) and lastly we have force to paid him Rs. 1140.00.
I think, it is not fare. Please look into these seriously and revert back as soon as possible with your action planning about our harassment and wastage our times ………

Thanks & regards,
Timir Adhikari
[protected] & [protected].

Does ola management care about the taxis unavailability in city like pune where the taxi drivers are rude, ill mannered. They never want to take the rides to the areas where there is possibilty of traffic. Lets come to the taxis availability/unavailability. If you cant provide services on time then why u r charging commission from taxi owners??? Sometimes it seems like an useless app which consumes 57.84 mb of memory space. # service in city like pune

On 25th april 2018, my driver took whole day to complete target of 17 trips to earn incentive (Scheme provided by ola). However, on 26th april all the incentive credited by ola in my account reversed by saying trips were fake. While i seek farud details from ola customer care, they told me they don't have details of farud even visiting ola office will not fetch any information on this issue. This is second time we are facing ola cheating, if they don't know the trips were fake or invaid, still they put fine on partners.
This is very bad thing ola doing with their ola partners. Basically they gives those incentive schems those are unacheivable. But if some one still acheive it then they held that partner for farud case.

Sir,
Why my ola auto booking was cancelled. The auto was just 600 meters far from my house. I request you to look into the matter. Maybe the auto driver don't understand the language communicated by the audio box. So my suggestion to u is to make sure that the driver can understand properly the language communicated by the wi-fi audio system. My experience is that many ola drivers have trouble understanding the audio route provider box.

On purpose harassment seeing that women were alone. Asking for more money. Cancelled ride when didn't agree to pay. We carried small carry bags and had 2medium sized bags. He demanded extra money to be paid directly to him and not company. When we argued that this is legitimate size of luggage that can be carried and won't pay anything extra he cancelled our ride. We were charged by the company for the same. Driver name is ahemad ali shaikh. Denied providing licence number. Behaving arrogantly.

On 22.04.18 hired an ola from najrul tirtha, new town, calcutta travelled to suhashini ganguli street bhowanipore 17.0 km od. Was charged exorbitantly rs.508.00.
Prior to starting the journey th drivr told that your pick up and destination showing same and again the same registration as per his advice i made. The drivers name was nirmal oraon, cab was - micro - white dzire crn [protected]. An immediate redress of the over charge is solicited. Regards d p ghosh

Sir.. I lost my phone in ola cab. I travelling from bikramgar, jadavpur, kolkata to kasba new market.. Unfortunately i left my phone in ola cab.. And. After drop within 10-15min i call the driver number is [protected].. But, the driver is not reciveing the call and still now the number is ringing.. This is done 24-apr-2018

Please, help me... Car number did not showing the app..

Dear sir/ma’am,
I am dheerendra chaudhary, from noida. I booked a cab from noida city centre metro station to noida extension. The cab was 2 or 3 mins away. When i called the driver he denied on the call directly to pick me up by saying the he would be going home. When i asked him to cancel the ride he once again denied me because it would decrease in his ratings. It was late 12 o’clok so i had to reach home. I called him again to either pick me up or cancel the ride but he denied once again and set his location to my pick up location now i had timer of waiting.
I have his number and name. It was for the first time i was handled like this from your side. The driver’s name is jaspal singh and his number is [protected].
I believe that you will take needful action in this case
With regards
Dheerendra chaudhary
[protected]

Hi,

I have been a loyal customer of ola since 8 months or more. I have been taking ola share cabs everyday to work and since a month now your technical services has been worst. I had tried to get a cab for 30mins and even after getting a cab after 30mins the wait time is 15-20mins mostly. And even my friend and fellow passengers are facing such an issue to get a cab.
At least have some better services for your loyal customers.

Electric car no. 0530 cancelled my order without calling me & after waiting for a long time when i call him, that time he told me that 'he cancelled my order'. It's not fair. If he had any problem then before cancel the trip, first he should tell me. Because of this behaviour i faced a problem. There are mom & sisters with me. You must take some action.

I had already paid the cancellation charges of rs 15 in my previous ride. But even after the payment it is showing the same message of charging me cancellation charges while booking ola auto. I am unaware as to for which ride i have been charged the cancellation charges. I would like full details of the same with valid justification for cancellation charges being levied. And if not proved it should be waved off.

Sushant the driver of the ola cab no. 3340 has suddenly canceled the trip after i boarded the cab. I have booked the cab from c. R avenue to sarada pally (Raja rammohan roy road). He suddenly said that he has some other work to do. I am so much surprised at his behaviour that i forgot to take a screenshot of the booking also. And he canceled the tri but ola app is showing me the deduction of rs. 50 from my next trip which he confirmed that no fine would be taken from me as the cancelation was from his side. And this type of the driver has a rating of 4.4. Plz take into action immediately. Thanks.

My ola registered mobile no is [protected].. Given a complaint on 8th april that ola money rs.220 was deducted and driver also got extra money and asked to reverse the deducted money rs.220 from my ola app. Even after raising complaint it has not been reversed.. When i call cust care today she is telling dat not able to reverse now.. Pls reverse the rs.220 into my ola account.

Hello i was billed by olacabs for $65 last week, i’ve been on the app and requested a response but it’s now been 4 days, the pick of point was also the drop off point and the route on the app just did a big circle, i didn’t take this ride and this was charged fraudulently and they have not replied to me correspondence

Regards

Conor

Dear team ola,
I boarded a cab today morning at 9.47 am, osn[protected]. At around 10.02am, my cab broke down at sector 24 (Because your driver forgot to keep his tank fuelled) and i was left in the middle of the highway to look for another cab.

After trying hard to find another commute, i booked another ola at 10.18am, osn[protected] and reached my office at 10.32 am.

My first action after returning to my workplace was to call up ola to register a complaint about my first ride. To which, the reaction was that since the complain was 10 minutes beyond the 30 minutes bracket, there can be nothing done about it (I. E no refund/ no action whatsoever).

So i want to point out:
1. The redressal system is not clear in your app; and your support person expected me to know it.
2. Do you expect a lone traveller to prioritize making a complain to ola and waiting for your redressal or reach their destination safe first? Thankfully it was daytime, what if it was nighttime?
3. Ola support is pathetic, i discovered. There was nothing absolutely nothing done about it.

I am a regular ola commuter, but henceforth, after seeing the pathetic service. I shall switch to uber.

Dear sir,

I have been hiring ola since quite some time, finding it to be very professional and comfortable as well. But the last travel changed our opinion 360 degree. This was from mumbai airport to virar on 15-apr-2018.

Travel ref : crn[protected]
Ride fare ₹1297.1
Airport parking charge ₹100
Toll/parking fee ₹135
Taxes ₹110.34
Total bill (Rounded off) ₹1642

My serious concern is:
1. Even after taking drop, the journey status was showing ongoing. Even after calling the call center they confirmed the same status. This leads to some doubt of bill manipulation.
2. We were asked for extra payment of toll and parking charges, though we got the estimated charges clearly mentioning the toll and parking charges. So far i know, it is never collected over and above the final bill amount. We can clearly relate this issue with the point #1.
3. If you see the bill mentioned above there are two different charges of parking (₹100) and toll (₹135) which is absolutely wrong.
4. Most shockingly, when asked to the ola support team, they are not responding with clear-cut answer. They revert back with standard answers and additional basic queries leading to waste of time. This is the most dangerous concern, i feel. This will definitely impact the ola credibility.

Expecting a quick resolution from you.

Thanks and regards,
Rajesh kumar