Ola Cabs / ANI Technologies Complaints & Reviews

Crn [protected]
Estimate at peak hour: 407/-
Final bill deducted: 1207/-
Normal time estimate: 367/-
Ola support team claims that estimates and actuals vary. By three times??
I understand the deviance due to change in route or destination, neither of which happened. Still have been charged more than 700/- in dynamic pricing.
In return ola folks are asking me if i have taken any snapshots of the booking estimate. Why would we even doubt that they’d end up charging 3 times the estimate.
When i raised this issue on twitter, they’ve refunded 186/-. No idea on what calculation.
This is ridiculous service from ola. Blood suckers!!

On 16 april i took a ride at hyderabad from matrix majestic taral ti vfd office at road nr 12 banjara hills. I paid ₹260/-, but after the auto left i got a message to pay only ₹29/-. Pl explain and credit the balance amount to my ola account

I talked to the auto driver. His nr is [protected]. You have given a benefit but it has come after the auto has left, so kindly resolve with the driver or add the amount to my account. If you give email id i can send screen shots. Thank you.

Hii this is apurva kale i want to lodge a complaint against one driver i am from pune recently i booked an ola and after we got down we forgot our mobile in the cab and after 5 minutes we realized that we forgot it in the cab and we called the driver but he denied to give the phone and said he is not having the phone but we are prertty sure that the phone is in the cab driver name is vishwas manjulkar cab no. Mh14fc1530 our mobile phn is of oppo company plz cooperate otherwise we will take a legal action.

I had arrived at hebbal on 2nd april morning at around 2.20 am.
I booked an ola cab for my house at horamavu and when the cab came i got in and told him to wake me when the drop point came.
When i got up i realised that he had come to near the bial airport. When i asked him he told me to get down and cancelled the ride from his end.

Thereafter i booked another ola which dropped me home at horamavu. It charged me rs 485.

As far as i am concerned, the amount from hebbal to horamavu is approx rs 165-rs 180.
Therefore i need a refund of approx rs 300 from your end as your cab driver took me wrongly to the airport side which is not my fault.

I am giving below the details of my rides for your reference.
-the ola which should take me to my house details is osn[protected] time 2/apr/2:28am
-the ola which took me from airport to my house details is osn[protected] time 2/apr/3:30am

Yesterday i hired an ola auto for a journey from anna main road, d114 ramaniyam up to gopalapuram, national public school the rent charged was rs 126/= i paid the rent usually by cash only yesterday for the journey performed i paid the rent to the auto driver he accepted that he had received the payment. The company issued a claim sheet for rs 126 /= i ask the company to reveiw it and cancel this double claim the driver's name is pounrajtime of journey morning7.30 am v. Narayanan

Date of incident :[protected]
Car number : mh 02 bq 2607
Driver name: gurudas parab
Driver number : [protected]

Your driver cancelled the ride and spoke very rudely with my father and even used obscene language. Kindly look into the issue on high priority. I need a revert from you guys, else i will be compelled to lodge a police complaint for harassing my dad and using of foul language.

Date 17/4/2018 time mid night approx. 00:20hrs details o[censored]r partner - cab no hr 55 ab 7534, driver name - madan lal, mob - [protected]
Ola service is one of the worst i have seen in india. I had book ola cab from manesar to sector 7 gurugram at 00:10hrs i left my headset in ola cab and after 10 min call to my cell no & found switch off then driver detail taken from ola customer care and call to driver he directly refuse and said not taken my phone while he picked up next ride after 30-40min but mobile got switched off after 10 min.

I called ola support multiple times and they have provided driver details to me but not given any help to got it. I have do driver complaint at nearest police station. Requested to ola team kindly support to return the mobile from from driver.

Hi,
I am a northeast regional citizen of india living in ghaziabad (Crossing republic), i work for an international bpo in noida, sec-60, i dont get any kind of secure transportation from my employer. Reason why i has to take ola cab facility, today at post 2.30am i booked a cab from ola to come home back as i do on a regular basis,, but today the ola cab driver (Nishant koushik) stopped the car in the midle on way to my home and asking to become friends with him and tried to touch me.. I dint understood what he was saying as i dont know hindi that much.. Then i called my supervisor of the company i work for... And i told him... Then suddenly that driver raised the speed and droppped me home.. After reaching home... He started calling me on my phone no. I just switched of my phone.. As m scared too much after this.. I called ola customer service and informed about the same.. They said they will take action

Ola service is one of the worst i have seen in india. I left my headset in ola cab and driver is not picking my call since then.

I called ola support multiple times and they are neither able to provide any support nor any solution. They do not have any alternate way to contact the driver. The driver is refusing to take their call (If at all they are trying) as well. These guys are very cold in their response and do not know how to handle such unprofessional drivers.

I’m sreekumar today morning i booked ola share taxi from ernakulam south railway station to high court junction. After entering car he asked me location it’s a short distance same time one more passenger directly came to him and asked to go somewhere. He told me to get out from his car and abused me a lot. His name ajeesh and car number kl42 n 1155

My mobile number [protected]

Can number mh 04hy 3353, has misbehaved by hogging parking areas that we're not needed by him as he was sitting in the car throughout. When i asked him nicely, his response was shrewd and his exact words were "your probalem is i've not parked using the whole space right? Fine i'll use the whole place, go now." the parking space that he was trying to use was not even used properly, he was parked out the parking lines, only using half the parking. I asked him nicely and he was extremely rude and budges to move. I have an appointment at global for my sick father and was to to go to this appointment with him. But thanks thanks to the awfully rude drivers you hire, i have to not only send him alone but also waste time and petrol driving around until he is done. Just for your driver's comfort and incompetence to move his car a little ahead. Absolutely dissapointed.

Yesterday tried to book ola afternoon 1 pm... Ola decucted rs 150 of previous ride which i never cancelled am guessing the pune to kalamboli ride... Which ur driver cancelled and when i called him he came back and he picked me and dropped at the same location... I paid him the same money... Why was my money deducted...? Not fair... It was an ertiga... I need refund and pls call back for more clarification... My no sony [protected]

This is really disheartening that such a big firm like OLA fails to provide services in weeks hours for airport transfers. The point is OLA confirms your booking for early morning airport transfers and then cancels the booking few minutes before scheduled travel.Kindly look into the matter. I have snapshots of my booking. The reason I took the snapshot is that this is not the first time it happened. OLA confirms your travel and after cancellation they delete any records of booking.This is seriously against consumer services.

I am very much upset & depressed for what happend today with me after booking an ola cab. I booked a cab & driver was completeing a trip. On my call driver said he is coming afters he drops passenger on board. After dropping them off, he is on way to pick me up, after taking a long time gap driver stopped cab and stayed for what so ever reason on a spot, map showed no traffic no movement, he didnt picked up my calls i tried from another number also, suddenly he picked my call and said he is coming and i (Rider) should know about the traffic of the particular area. I said ok please come. After which i noticed driver taking some other route (Intensions not to come for this ride) was been seeked by me. I called him &said he is going in wrong direction & requested him to come by proper route, he angrily started using slangs first & then said if i needed to go or not, repeated uses of slangs & ill manneredness was at par on his side. I then cut the call and started complaing to ola on another phone for this driver but the driver was far beyond manners, he threatens me by calling me again during my call to ola (Phone records could be checked (Both driver and rider). I complained and stated ola the whole matter. Ola took action on driver, that he had to do the training program again & second complain like this on him could lead to termination of his services. I am so much afraid of this action, this action do not guarantee, that he behaves well with other people, and what happens if he behaves like this with other riders, he looses his job. Satisfaction on riders side is totally evaded. Therefore i request ola to provide me neccessary support for taking serious legal actions on the driver, not the company, because such people (Particular driver), must be given proper treatment for the sake of harrased counter party. (No riders desrerve to be illtreated by slangs, for providing business to a company). I am providing neccessary details of the booking, crn no.[protected] date of incident 15/4/18.

I had the worst experience with ola cabs. I have book ola cabs on 13\04\18 from badlapur to titwala.

& call to drive prathamesh chavan he called me & say i will reach within 10 min. Ok i am waiting 30 min. But he not pickup phone, then i will book again & call to driver he told me i will come in 15 min. Again i am waiting 20 min, & call to driver he is saying my car not cng so am not coming, fck off ola cabs. Again i book next ride, & call to drive he is say i am not go to titwala & cut phone, finally i gone to auto stand & book auto within 2 min.& safely reach to my destinations. Pls dont go to ola cabs he is provide u worst services. I[censored]rgent call to meru he is ride confirm & timely...

In feb 18 i had paid for 1 month select. This month when i topped up ola money with rs. 3000, select coupon code for 1 month free trial was accepted. Inspite of email/phone followups, free trial is not activated and now customer care is telling it is for 1st time user. They want to lure new customers and dont want to retain existing loyal customers. Frustrated with unethical & fraudulent ola. Transferred and made ola money zero. I will never use ola service again. Shall spread this in social media through my friends/colleagues. Sivakumar. [protected]

Hi team,

I travelled in ola on 10.04.2018 but unfortunately i missed my key in ola cab. But within 1 min i called the driver but the driver didnt pick the phone and after calling 20 times he picked and told he already left.

Daily he is saying when he will come to my area he will give key and after chasing 4 days he stops picking the phone.

When i called ola customer service they are saying they dont have control on driver and put a police complaint. Or wait for driver when ever driver comes to your are he might give a call and you need to come that time.

If the ola driver will do this kind of stuff what will happen to normal people.

I need justice and get my key back

Ola driver details below:
Name: g srinivasa
Car number: ka02af7618
Phone : [protected]

I booked an ola micro cab for my mother on april 02, 2018 10:32 am crn[protected] from vanasthalipuram to osmania university. After the ride, my mother has paid rs. 281 in cash. Also, the same amount was deducted from my ola wallet, which meant i paid twice for the same ride. Within an hour, i reached out to the driver and asked him why this happened. He told he would talk to his company and see that my money is refunded. But that din't happen for 2 more days, and on 5th april, 2018 i called the customer care. They responded that they will escalate this issue and asked me to contact the driver again. I spoke to the driver who assured again that the company will look into it and refund it. I called the customer care again on 14th april, 2018 who now say that they wont take any action nor refund my money because i called them post 72 hours. As i said i reached out to the driver immediately within less than an hour of end of the journey, how would i be blamed for not calling them within 72 hours?
Reaching out to the ola customercare or the driver, it is all the same for the customer.

We had a train journey on 10 april 2018 at 10.15 pm. I sheduled a ride with ola cabs on the previous day to pick me up at 8.20 pm on 10 april. They scheduled a ride and sent me message that i will get driver details at 8.15. But at 8.15 a driver from ola cabs called me saying that he is at 9 km away and difficult to come for the ride. I insisted him to come and told him about my difficulty of arranging another vehicle at the last minute. But he cancelled the ride after my phone call. This was put us in great trouble since it was very difficult to get another vehicle at the night time.
So i decided not to rely on ola cabs again.

I made transferred rs 999 from the hdfc card to ola money wallet on 18th feb. But i didn't receive it in my ola wallet so i notified my issue to ola customer care/zip cash. These so called customer case service people responds to mail saying

"we would like to inform you that, we have sent your request to the concerned team for the transaction amount of rs.999/- and the same will be credited to your ola money account within 1 business day."

From the past 2 months i am getting this sort of messages. I have also confirmed with hdfc customer care they have successfully transferred rs 999 to ola. I have provided hdfc card statement to ola customer care.