Ola Cabs / ANI Technologies Complaints & Reviews

Today i m booking share ola cab as i m your very frequent customer but when i book this cab and call to driver he gave me a very rude reaponse when he reached my point il call him again and asking just in simple manner where are u bhaiya? he said main nuakar nahi hu jo dhudga aapko aana h to aao warna cancel karo drama mat karo and abuse me plz take proper

Posted on: may 11, 2018

This morning i hired an ola cab close to 8 a. M. Because my wife had to take my son to the doctor because he was prone to intense abdominal pain, fever, and vomiting.
I tried to set the destination for my in-laws' residence they are near to the doctor's house. But the ola app was not accepting the exact location while it was accepting 100-150 meters away from the same. So i did so.
When the cab came, i urged to the driver to establish a little comfortable ride because my wife is 8 months' pregnant and my 5 years old son had abdominal pains, etc.
The most important thing to consider here is, that my wife is 8 months' pregnant.
The driver stopped the car 100-150 meters away from the destination and asked my wife to step out of the car, uttered the booking was for here only. My wife and my son who is 5 years old, were not in the situation to take pedestrians, despite showing sympathy, the driver said "people do not enter a complete address to save 2-4 pennies and also said,"i won't go any further than 1 step because my company would take 150 bucks. My wife said "we will give money" but they were not considered and left my wife and crying son with pain on the roadside.
What would i do if my wife and 5-year-old son had any mishap with her womb? Will it be compensated by anyone in the whole world?
I lodged a complaint with the ola company as well however nothing would be resolved that is my own-felt experience regarding these sort of companies in the past.

Kindly take the strictest action against company and the driver treating as "rarest of rare" case keeping the fact in the mind that the fetus was endangered by these money eaters.
Resolution demanded: an apology letter from a company official, with monetary compensation for those minutes in which we lived like hell and mental agony as well. It's not for us any greed, this is gonna be a lifelong lesson to these type of goons.
The complaint filed by sunil udaiwal
Jaipur, rajasthan.
Email: sunil. [protected]@gmail.com
Mobile: +91 [protected]

I had booked cab from whispering wind, pashan baner link road to nanded city on 12th may 2018 around 9.25 am.
Probably i remember last digit of cab no was 8565 (Swift dezire, white color) and name of driver was sanjay shedge.
After reaching destination after 5 mins we remembered mobile phone remains in cab, we we called him, he received call but not answered.
2nd, 3rd and many more times we tried phone was ringing till 1/2 and hrs, after sowing switched off.
Pl contact driver and return mobile.
Pl co operate and do needful.
Prashant babrekar [protected]/ [protected]

I have made a pre booking one day before the schecueld day and the fare shown was 170
On the scheduled time my ride was cancelled
Due to urgency i have to book another cab from ola and it charged 297 as fare
On complain it says that its daynamic rate and excess has to be paid due to no fault of mine

I have to pay 127 excess due to this cheep plicy of ola
They are cheeting and takeing advantage o[censored]rgency

Driver denied the ride and talked very rudely, i talked to him while he was in the same area where i put my location at that time he agreed to come so i waited for him but later he denied without any proper reason i was getting late for my train i just got my train luck by chance by hiring a private taxi, such a bad experience and based on my today's expreience i will never recommend it to anyone from now
Unsatisfied by the poor service

I had booked an ola cab which showed an estimation of rupees 150 for my ride. I was happy knowing that ola was charging reasonable price. But reaching the destination the bill now was of rupees 295, that's almost double of the estimated price! When i reported them, they just discarded my complaint saying it's normal.
Such scams are intolerable. I request strict action to be taken against them regarding this issues which has become very common with a lot of customers.

I booked the cab under rental category for going to nandi hills. Before start the ride i informed to driver about the destination place i. E nandi hill and then i shared the otp. But after that he mentioned that nandi hills is not under rental category. And he will not go there and also he mentioned we have to stop the ride here and you will pay some minimum amount.

So i shared another otp to stop the ride and the bill came rs 1526. I spoke with one of their customer executive and he mentioned that you have to pay the bill amount. Also driver mentioned the same.

I didn't fight with them and pay that much. Which is not a legal thing. If you will see the ride distance in the attached screenshot you can get the truth. It's totally disgusting and i am totally frustrated with this service.

Hi team. I want to register a complaint about your cab driver. I have met an accident with one o[censored]r driver's car (Indica tn05j199) when i went through the santhome church road. He hitted my car very badly near the wheel and he didnt even realise his mistake. The driver spoke badly and used bad words to me. I didnt even expect money from him. He should have told atleast sorry to me. Please educate the good manners and good behaviour to the people who are employed in your co. Even the traffic police has explained his mistake. But he was not able to accept his mistake. Please take severe action against him. He should understand how to treat people and customers.

Today (12/05/18) morning i. E. Around 11.47am i booked a cab with crn [protected] for a ride to sachivalaya nagar, vansathalipuram, hyderabad. After booking confirmation i called vadluri uday shankar who said he was in ameerpet and would be at my place in 7 to 8 minutes and during the same call he asked me about drop point and i, without a second thought told him the destination. From then on between 12.11am and 12.25am i called him at least 13 times and your irresponsible and senseless driver who not only did not bother to answer but also cut the calls. How reprehensible behaviour. I had no option but to cancel the ride owing to his not responding. I called him immediately after cancellation of ride, and this time he responded, knowing fully well about the cancelled ride (I am sure about this), to say that his vehicle had a break down. For cancelling the ride i had to bear rs.55 for no fault of mine. Is this the culture your drivers possess when a ride is afar. I am surprised at your ways of imparting the minimum manners to your drivers who are, it seemed clearly, highly choosy when a destination is disclosed by customer inadvertently. Very sad to say that when you want to compete with other hail riders, you have little chance of edging past them. Teach such foolish drivers some manners to call and request cancelling the ride just because it is not in their interest. I may not again book your ola ride another time simply because i missed an imp. Function because of your irresponsible and discourteous and manner-less driver.

Ola has blocked my account, stating readonthat ihave violated ola terms& condtion hence account has been blocked. I want to know what condtion has been violated by me?
On 27april 2018, i had availed ola cab from home to t2 igi airport delhi driver mrgysn singh asked me to pay rs136 as per message recieved by him on his mobile.
I paid him cash, i found reciept issues by ola cab rs190 with details as rs 136 paid from my ola wallet and rs54 paid by me i cash
I sent a complaint on email, and on there phone they are playing recorded message that my account has been blocked

I got a message on my phone about deduction of rs 645 at 3:23 am from my debit card which was with me. I never booked ola cab for any destination. No start or end otp was received at my phone number. I was sleeping that time and my debit card was in my wallet only and i never share my personal details with anyone. Kindly look into the matter as i have already complained about the fraud at nearest police station and bank.

I was unnecessary charged extra. I need a refund.. I am a frequent used of cabs hv never faced such issues with uber.. Ola charges extra for cancellations fee where in which the driver had cancelled.

I need my money back... For 23 km how cn ola charge 900..

I am going to post my bill copies in social media and show people how ola is cheating on us.

I booked an autumn 3wheeler at about 7.30pmon 11/05/2018 pick up station was balewadi sports village, mahalunge, pune to park royale, opposite akash ganga, rahatni, pune. The otp was 5842. The waiting time was shown 8 minutes, but even after contacting driver of auto, the driver did not turn up even after 20 minutes. I contacted ola app and they advised to cancel the booking, and submit a fresh booking, i complied and accordingly booked a fresh trip, the next otp was 7089 and the auto allotted was belonging to same driver, again i had to wait for another 15 minutes and the driver dodged me again, wasting my time again and again. This a breach of customer's confidence and harassment also.

Dear sir
i forgot my smart phone in the car last may 9 i call one OLA taxi cab in bangloore, car registration no KA 51 AA 1108 SWIFT desire car . then imediately i inform driver my phone missing in side car then he tell to me u will collect the phone from upper police station but he does not give the phone police station then i call OLA custmore care no they will give to me another contact no but he will not attending phone then again i call custmor care no they will tell me complaint upper police station then i will register FIR in upper police station kindly please take action against driver

Ola cab pass is not really doing the fixed price way of micro, mini car rentals

I bought cab pass for 18 km, where as this have been applied for 6 km travel and no any beinefits compare to normal price.

If cab pass is applied and the rent should be same at all time the day, but i paid 145/- while going to doctor and returning i paid 183/- why and how the cab pass applied here

Today morning i got call from telling Ola partner customer care and they told need we to verify few things like that and they booked Ola rides remotely and they told otp and within 1min they instructed to cancel ride ...
Now Ola charged 895rs and Ola is not responding properly(Very rude customer care)...
I think ola is behind this to make more money and cheat hard working drivers... Driver number : [protected]
Time Share ride
11th may 4:22am

Ola - more money less comfort and service forget it.

I was really frustrated with the app built by ola team.
Source assume if you are booking from bhandup to mira road.
Booking goes to the person in kandivalli to book the passenger in five minutes.
Fare and distance mismatches every day if you travel in same route also.

Team has agreed there are technical problems for that i need some settlement from company because of these i had suffered a lot.
Mental loss/financial loss.

Hi,

I had scheduled a ride for 11.20 pm today. The driver arrived at the location and asked for the drop place. And immediately said he will be cancelling the ride as he does not want to take it. He vented out his frustration on me that he has not gone home for 3days.
What is one supposed to do in such case where it is raining and late in the night and is a lone female traveling by cab.
Also there is no option to raise a complaint on the app for ride that was cancelled by the driver.

I booked a cab using ola app providing the details of pickup and drop. The driver picked me and my mom who is an elderly lady and a patient from the pickup location and drove for few minutes before he realised the drop location is not on his way home. He suddenly stopped the car and asked us to get out of the car which was a load of inconvenience for me and my mother as she suffers from the certain medical condition. Even on explaining the situation of my mother his rudeness did not fell a bit instead he started showing gestures with the hand which was intimidating and threatening to me. Left with no option I got out of the car in the middle of the road with my ill mom. I have the recording of the conversation we had in the cab. With due respect, I beg to conduct a strict action against the driver for his unprofessional behaviour, irresponsibility and threatening actions.

I had booked for a ride at 0826 hrs vide. Booking number crn [protected] scheduled at 0955 hrs today i. E on 10th may 2018. As usual, around 15-20 minutes before i was informed about cab/driver details which was on the way. Thereafter there was no contact from the driver. Suddenly at 0955 hrs i had received the information that the driver had cancelled the trip.
My family had a commitment at the assembly of god church school, mullickbazar kolkata at 1030 hrs which they had missed due to this irresponsible act.

Such eleventh hour cancellation by ola is not a surprise to me which i had faced it many times before, which can be accessed in my ola account. But enough should be enough because it has grown as a menace. It shows least concern for the forlorn customers by ola.

I understand that ola would refute that it is within their rights to cancel trips for any reason best known to them. But such cancellation should allow us some window time to arrange for alternative means. Let me assert again that the age of bullying customers is the things of yore.

As an old ola customer it is my sad saga before other app based car service takes on me. Thanks a lot for the customer concern shown...