Ola Cabs / ANI Technologies Complaints & Reviews

I booked a cab at 8.45am today[protected] around to my office. The driver asked my otp and started talking to me rudely. He suddenly stopped the trip and asked me to get down. When i tried to call ola support, he ran with his auto. At support, they wanted to talk to driver for real time feedback but i could not make him talk as he had already ran away. They said they will take the necessary steps to resolove it but how would i get to know it.in between all this, my money got deducted and asked the support for a refund. They simply raise their hand and told they cant help it as the ride was stopped as per client's request. Then i tried to reach ola through its facebook page. There also they did the same thing. I am not complaining here for my loss of money. But i just want to raise a point that how irresponsibily they have taken up the matter. And there is no provision if this kind of issue pops up. Horrible ola!!!

We booked ola auto for kandivali west from kandivali east damodar wadi.. The estimation shown in the app was rs 44/- we went all over and when the destination came the meter was showing 82 rs /- due to traffic and the final automated bill on ola app came rs 126/-. This is "din dahade loot". If i travel 5.5km in normal meter auto with dead jam traffic then too my max to max meter turns 100/- rs, and we hardly have travel 4.2km. Ola auto is a loot literally...
Give my 80/- rs back... Ola you guys have charged us a boom today...
Have attached meter video for ur proof

Crn [protected] driver name prakasha v. I request ola to take serious action against him. I had booked an auto from yeshwanthpur to nandidurga road on 29th march night time. I had no idea of the new place in bangalore, he rudely told me tell me your location or else cancel ride. He told he won't pick me up since he has to take long cut and pick me. I was not aware of the place too. I told use location and pick me up. He didn't pick up my calls. I was stranded for a long time. What if the same person was a girl she would have been so unsafe at night time.

I booked an ola auto for my relatives to their home. Due to an emergency they had to be late by 5 mins. The driver was stopped at the entrance of the street and did not come near the house. Besides he was unprofessional and abused them not considering their age. He also asked them to get out of the auto. So they had to get out of the auto and reached home with great difficulty. Necessary action must be taken against these unprofessional drivers.

The driver cancelled the booking and charged 75 rs as per your rules the driver charges cancellation when we are not at pick up point. But we were there at pickup point for more than 20 mins and the driver didn't came at pickup point and charged 75 rs so please make sure we get our money back. Why i have to pay the cancellation charges when it was the driver faults for not coming at the pickup point.
Kindly make sure we get our money back.

On 1.4.18 at around 2.20. Pm i was coming from ghoramara side towards bhetapara chariali in my scooter along with my wife when suddenly an ola cab bearing reign. No. As25/5754 coming from the opposite direction suddenly swerved the vehicle in full speed for turning back and missed hitting me by inches. Had i not braked my scooter instinctively, i would not have been writing this complaint.

I now request the concerned department to book the above vehicle and cancel the license of the driver.

Monojit sarmah
[protected]
[protected]@yahoo.com

Rs 75/- charged as cancellation fee vide crn [protected] on[protected] by ola cab booking at bangalore is not correct. I have not booked any such cab on that day. Why such unauthorised collection as cancellation fee is being charged from the customers. It requires a thorough enquiries.in fact i am in bangalore neeladri road and confined in the bed. Is it my fault that have saved ola ab booking in my phone?

One of the worst service provider you people are.
Drivers don't know how to behave. They can cancel the call whenever they feel like.
Every damn time i only have to pay the damn freaking extra charge.
Driver name sanjan thuruchilchitra [protected] was a fool.
Standing on the other side of the road and shouting and rashly tlked to me. He was just not accepting he is on the other side.
And like that he canceled the cab.
I waited for free king 20 mins for him
N he canceled. Now i only will pay for this in fine. Pls look into the matter.

I was charged twice for the same bill of 187rs yesterday... I paid by card.. I went from my place to hanuman mandir dumdum kolkata... I was shown that i have to pay rs 187 for my ride... But unfortunately at night i found i was charged twice for the same bill of 187.. The screemshots are attached with this complaint... Please do the needful that i can have my money back

I, asha krishnaswamy ([protected]@gmail.com) had booked a ola share taxi from wilson manor jogging path, wilson garden, 13th cross, bengaluru 27 to rajaneethi political consultants, 6th main, sadashivnagar, aramane nagar, bengaluru. It was around 3 pm. The driver phone [protected]. The driver, when i called, said he failed to locate the place. I requested him to switch on the gps so that it can be easily located. Howmuchever i tried to help in guding him to reach my destination, he failed. He could not even read the location map. He was asking so many passersby to call me to find my place. After waiting for too long, i had to cancel my official work as a journalist. It was a great mental stress and financial loss for me as he was refusing to cancel the booking and facilitate me to book another taxi. Had he quickly cancelled the booking, i could have managed to go ahead with my own transport arrangement. Why do you have such drivers in a city like bengaluru? Drivers may be nice but if they are not equipped to work, why do you hire and trouble us? I would like to know how do you compensate my time loss and financial loss because of your driver and your company. Please answer.

I have not got my referral bonus. I have referred to my friend. Initially i checked the ola cab ride price, i was getting the bonus but have not confirmed it. But while i tried again, the bonus is not coming.
While i called the customer care. They are saying that the referral bonus is not applicable. I could not understand the reason as initially i was able to see the discount but now i am not able to see.

Hello concerned,
My grievance is in relation to the ola select membership service which was activated and then renewed for my account time and time again without my approval, clearly misusing the ola money (Rs3000) i had loaded for my usage.

On speaking to the executives, they said they do not have any evidence of the fact that i had started the services from my end but they are enforcing the fact on me that i have manually started the services from my end (Which i have not).

There is no e-mail, notification or text messages sent from ola about the start of the service, which is hard to believe because all transactions are sent by an e-mail.

Request you to kindly address my issue because i have already lost a lot of money for services i haven't used and the deductions are recursive.

Please help!!!
Thank you,
Sudeep
[protected]

I booked an ola cab on 29/03/2018 at 10:30am and the driver agreed to arrive at my location if i provided with my otp number and i did so and the driver left the location immediately and i was charged with the amount (Rs. 52). I requested for a refund and the customer support was very unprofessional and insensitive to the issue and refused for the refund. This is a black mark to digital payment and an example how companies like this loot common people like me.

I have a complain against ola driver... He miss behaved with me on phone when i called him to come my location, he told me that i cancelled my ride but i did not... And tell him to check then he talk me rudely. You can also check status of my ride that whenbi cancelled my rride you can also check it on the screen shot which i attached along with my complaint.

Respected sir, through this mail i would like to draw your attention to the problems which the commuters are facing in ola autos, in bangalore, hardly we get any ola auto in few specific areas, the drivers are reluctant to accept the trip request, as a result the passengers mainly the professionals and students living far from their college suffer, bcoz they spend considerable time in requesting a ride but to no avail, it's a very disappointing things that a company like ola who considers customers as their priority are doing nothing to solve this sensitive matter,

So i hope you take some actions immediately, or else stop the facility of ola autos in bangalore

I travelled by cab no. Mh02cr8845 from cbd belapur to andheri (E), mumbai of ola cabs. Reference no. Is crn [protected]. At the time of booking the fare was shown as rs. 662/-. But at the end of the trip it became rs. 813/-. This difference is exhorbitant.
I asked the driver to contact their management and find out the reason but he refused to do so.
As i was in a hurry to go to airport to catch a flight to hyd, i could not proceed with argument and paid the amount to the driver. He was very headstrong and adamant.
While travelling from belapur, the driver advised that he will take cng gas on the way and for this purpose he diverted the vehicle towards vashi and took the gas and proceeded towards airoli. I asked him if there is any diversion in route, he said it doesnt matter. It took more than 15 minutes to take gas.
It is unfair to charge such an extra amount for no fault of mine. Hence i request you to please arrange for refund of the amount.

Regards,
Msn moorthy,
Agm (Retd), sbi

I booked a ride from vaishali to janakpuri and total fare was rs. 550, and on same day i booked a ride from janakpuri to vaishali and total fare at the time of booking was rs.863. Cab driver changed the route without any information and as per my knowledge i can't change the route after submiting otp. Driver changed route and ola charged me rs.1023 for that ride. I asked for an explaination so they revert me saying that i asked driver to change route. Ola already charged extra at the time of booking and after that they charged more money for the mistake i didn't do. I want my refund as soon as possible but they are not answering my calls

I was booked ola cab from keshav nagar Pune to Pune railway station, but after driver "jitendra chavhan" came at pickup point he basking over my luggage. I had only 1 backpack & 1 handbag having 3 pillow. He is so mannerless animal. Kind of ### should be terminated on time. I[censored] want to Know what happened u can call that lady who travelling same cab. I swear I will not use ola after I will reach Hyderabad. So harsh service this is. After happened this ola charged me 25 RS. ### u ola. Take that 25 rs.. make 1 roll & put that into that ### driver.

We booked a cab to airport, after coming to the pickup location the driver cancelled the ride saying that he can not come to airport because of the distance.
At the time of booking itself the drop point is given, after coming to the pickup point and then saying no doesn't sense, what if the passenger get's delayed.,
Pls give strict instructions to the driver as it causes so much inconvinience.
If the driver is not willing for long distances, pls don't confirm the ride

I booked a ola bike ride number 27192 and the driver was very mannerd less he dosent had the manners to talk to customers and talked to me very rudely he was very uneducated and did not had the basic curtesy to talk to customers and he continously called me again and again even when i cancelled the ride... So kindly look into the matter and cancel her license as soon as possible