Ola Cabs / ANI Technologies Complaints & Reviews

Ola driver named vijaykumar accepted my ride and failed to pick me up as a lathargic driver he was going the other way from my location and when i called him and tried to guide him through my location he was ill mannered and abusive and threatened me to cancel the ride. I feel these drivers are to dismissed as it's a matter of safety and protection

This is regarding ola crn [protected] where the driver has claimed rs 342 for payment towards the ride fare.

Origin-hoodi
Destination:shanthi nagar bus stop.
Date 7 april 2018

Suggested optimal route was through whitefield road, krpuram, indira nagar.

The driver drove way all the way up to bnarayanapura, made a left turn at hp and took the isro-old airport road.

This detour resulted in significantly additional kilometres and waste of time.

On reaching shanthi nagar, he argued with us to pay for the additional kilometres travelled due to his erroneous detour.

We also showed him that a ride from shanthi nagar back to the origin costs way less than what he claims (Excluding the surcharge for early morning ride).

Though we paid rs 251 cash (Estimated tariff from ola), ola believes that we did not make any payment to the driver and insists on duplicate payment for the incorrect fare.

Customer support team has been sending repeated email to harass us for payment.

The car no is 4794. Mobile no is -[protected]. The customers are all senior citizen. All are about 80years old. We requested the driver to go to the location. We even given him the guide for 15mins over phone. Till he could not understand and cancel the ride. Then he told us that he is not ready to enter into the lane. What kind of behavior is this. Is this the way to behave with the customer? You are not doing any free service. We are paying you for that. I want an answer for this type of inhumanity.

Stop your services at guwahati airport, assam. The drivers are missguiding the passengers and telling lies about their locations. To avoid payment of parking tolls they stay outside the airport area campus and harasse the passenger to walk through a distance to reach them. Its ridiculous. And once you cancel the ride ola charges a fee for next ride. Whats this. Atlest you should check the previous dealings with that customer. Uber is tremendously doing well, if though they are charging a bit high. Uber is more transparent.

Auto number (TS 13 UA 6598 ) (Crn no
[protected] Mohd. Ilyas)..Today this driver is used abused language and dropped us in middle of the road we are ladies he is really cheap and not matched for ola.. I never seen such a bad auto driver he is using bad abuse and vulgur language to ladies I thought to complaint police.. Immediately take serious action against this dirty man..

Ola shares me 98/- for 6kms. But when i calculate according to price it's showing 80/- only.
As per ola rates:
First 1.5km 18/-
After 1.5km 12.3/km
Process fees charged 12/-
Tax fees charged 1.08/-
Discount 6/-
If distance is 6kms then first 1.5km is for 18/- then remaining will be 4.5*12.3= 55.35.
Total comes (18+55.35+12+1.08-6)=80.43.
But still ola is charging me 98/- i want explanations

We had booked a cab on 30/03/2018, at Chamundi Hills, at around 7 pm. It was a Tata indica or Bolte. I tried to contact the driver as soon as the cab was booked at 7 pm, which he did not pick. The driver's number is [protected]. The car number is KA.. 8578 (not very sure). Again we called him at 7.11, which he did not pick up. Finally, the driver picked up our call at 7.13 and asked us to walk down the road as he was not allowed to climb up the road. But by the time we reached the car, the driver told us that our booking stands cancelled and we had to book again.

Today i had booked an ola on 10/4/2018.at 12:15 PM From Darya Ganj To East Patel Nagar I have received OTP &etc and then I have call to driver and asked where are you he said I am at 4 No Jama Masjid Gate and he asked me where you will go I say I want to go to east Patel Nagar. And I said I am at Golcha Cinema I am requested him please come here as the route is through this point only Driver refused to come. And at that time I received cancelation Charge @ 50Rs so Why
Same day I travel from east patel nagar to Darya Ganj I received message @ Rs 191 and pay for previous two cancellation @ 50+50 = Rs.100/ so total I have pay 290 . it is not fare so I want my 100Rs to be adjusted in future bills
Thanking You
With regards

I'm a ola auto partner, today suddenly 174 rs is deducted from my ola partner app mentioned fraud.
I called the customer care they are telling we can't do anything in this case, because the system itself deduct this charges. Even they r not telling the reason.
Please resolve this issue soon.
If this will happen continuously, then what we will earn n what we will eat.

Today we book a cab from Howrah, santragachi west Bengal. Driver was unable to understand our location and after waiting for more than half'n hour he just call me up and started giving slang and behaved very badly, You should not give job to such drivers who can even commute with there customers. All illiterate Maroons! How dare are he that he was giving slang to my family ?!
CRN [protected]

To whomsoever it may concern.

Mobile number: [protected]

I am writing with great regret that i am soo annoyed with the service provided by you guys in the last few weeks. Though i had booked in advance today (09/04/18) the driver called me and said he is on the way but after 30 min he said he was allocated a different pick up and i could not find any cabs so took and uber paid 2 times more and reached to work andd 30 min late loosing my half day salary. On friday (06/04/18) the same issue booked advance only to have this cancelled and had to wait for another 1 hr to get the next cab.

If your company does not have the talent or capability to serve customers with advance booking please don't take it. It not only the last 2 times but this is happened numerous times, i just had to write this time as i am spitting blood while writing this email.

Additionally many times though there is cabs next to me i still get allocated to cabs which has waiting of 20 mins, if this is a plan by you guys so customers will take ola select you guys are wrong. If you don't come back to me with a resolution i will stop riding with you guys and will also recommend my colleagues and office guys not to use your service.

If no response you will see this messages across social media!!!

Gokul shekar
Sales director
T: +[protected]
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Ola is letrally a fraud company. My driver got a booking yesterday from ola cabs after that he got the call from the same and then that ola representative told my driver that there is some issue with ola servers so do all the task which i am stating you. After that guide my driver with some istructions and then he asks for otp then he told my driver that you will get another booking tell me that otp and then continuously my driver got approx 10 bookings and ola balance is deducted and he ola account balance is -4200 approx. My driver received the call from [protected] number. And now ola is saying that the server was hacked and now they will not refund our money..

Such a fraud indian company. Ashame of that.

Indrapal singh

Hello,

The ola autos are not at all picking up the ride requests for within 3 kms range. I'm facing this from past month. I usually travel from beml 7th stage rr nagar to kengeri railway station.. On both the sides your auto people won't take up rides even they are besides us without any job. Then what the hell services are you people providing.. And everytime the access fees will be high.. Even for a 2.5 km ride you charge more than 40rs. Then why the slogan "ola auto for 29rs for 4 kms".. Your service quality is becoming very worst day by day..

Ola cabs has no answer if the cab driver end the trip in the middle of trip, cab driver accidentally end the trip before reaching the destination. I contacted the customer care they only informed the driver to drop me to destination but the mean while driver received other bookings which he had to cancel and rating fell down. Ola need to solve this by only enabling to end trip with in 500/100 meters of the destination.

I have booked a taxi to airport and the driver first asked me to cancel the booking and re-book the cab, as i was getting late and i rebooked the cab due to which he wasted 10-15 mins of mine.
I asked the driver that i don’t have time to go to atm and that i will make payment through ola money he refused that, saying that he wants cash and won’t accept money through ola.
He again make me wait after entering airport looking for change of 2000 and didn’t drop me at the dropping point. Ultimately when i got inside the airport the counter was closed and i missed my flight by a mere 5 min.
I demand a strict action against the driver as it was a very important flight for me and i want a compensation for my booking.

Worst experience with ola customer care.

Drivers are not trusting ola money? Why? Are they not paying the full cash?
Not sure.. Driver demanded cash instead of ola money.

Driver took the whole cash and he told us to contact customer care and get the money reverted from ola money?

When i called customer care, and they say it is not possible.. So i am beginning to think ola doesnt care about anything.. I have a doubts on sos option too..

I want my money 289 back to ola money. You can call and check with the auto driver too..

Today 01:53 pm₹289
Auto•crn [protected]

This is a complaint regarding to demand of extra cash by a ola driver I had to pay him 15 rupees extra as I had no choice and was very rude and arrogant . Pathetic service, why keep a meter then when the final price is decided by the driver himself.
I would want a refund for the extra money I have paid, please resolve this matter and hire trained and polite drivers

We took a ride in ola auto and the details are

Date : 7th april 2018

Client number : [protected]

Description of incident : we were charged 68.00 for a 9 min ride with a distance of 2.2 km unlike the fare which was shown only 39.00. We travelled from chennai - srikakulam hwy, currency nagar (09:46 pm), vijayawada to20-303, sri ramachandra nagar, vijayawada (09:55 pm).

We had to take another route due to the heavy traffic at that moment of time. As it was already late and we were aware of another route, we directed the auto driver to change the route. I have already attached 2 photos regarding the details for your verification.

The desirable solution to my complaint is a request for refund.

Thank you.

I decided to take a ola instead of driving bk home beacause i was intoxicated. The ola driver said he was feeling un easy because i was smelling.
I asked him to open the windows.
He went on inquiring if 7.30 pm is a time when a girl should get intoxicated and travel alone.
I said that is none of his concern. And requested him tp drop me to the nearest taxi stand.
He refused the ride and left me stranded in middle of the road. The irony is i always thought it is better to take ola and safely return home after a drink instead of driving back.

Ola auto driver behaved so odd . we felt insecure. Please raise a complaint on him. Auto no Ka02ac 3564.
We use Ola auto bcz it's cost 29rs for 4km.
But Ola makes long distance route and charges extra. Today we told driver to go in normal route. He was shouting at us in bad manner. When he tried to connect Ola customer, they didn't response.