Ola Cabs / ANI Technologies Complaints & Reviews

I had booked ride to igi t3 terminal and was shown fare of rs 571. But on reaching the terminal, fare shown was rs 715! They have charged rs 150 extra as parking fees when it was only drop and no waiting was involved. The drop rules at igi allow specified time for drop for free. Then why was it charged and if was to be charged why the customer was not told in advance before confirming the ride. It is downright cheating and hiding fare details and is fraudulent in nature. Ola needs to answer this and refund the amount of rs 150. They must be making a lot o[censored]nwarranted and illegal money through this by duping unsuspecting customers. From now on no ola. Good riddance to a bad and baniya company. They'll not go far...

I broked an ola cab today. And i cancelled the cab after around 5 minutes because the driver was late and the driver was late because he was waiting at a wrong location, even when the pick up point i put was right. I called him up and tried explaining him the pick up place, but he didn't seem to understand. So, why should i be paying the fee at all when it wasn't my fault? The fee charged is inr 50! And even if the fee was rs 5, i wouldn't have paid. Because here it was the drivers fault. Please revert back.

# complaint no. State complainant name reg date status action
# complaint no. State complainant name reg date status action
1 553828 maharashtra pravin sonavane [protected]:57:05 not processed yet view details
2 551248 maharashtra pravin sonavane [protected]:35:06 not processed yet view details
3 545474 maharashtra pravin sonavane [protected]:44:24 not processed yet view details
4 544358 maharashtra pravin sonavane [protected]:30:45 not processed yet view details
5 538842 maharashtra pravin sonavane [protected]:25:54 not processed yet view details

I have travelled by ola on 6th january 2018 from rajiv gandhi international airport, hyderabad to sainikpuri.
As per the initial stage it was showing on map travel by nehru outer ring road which is about 80km, whereas i insisted driver to take the route of mehdipatnam which is 54km from airport. Immediately after starting ride the app was not working and driver charged more i. E rs1463. Actual amount would be rs 850 on higher side. Same was conveyed through ola support but nothing was materialized. They are just taking it as granted.
Ola complaint number is 81900054 dated 6th january 2018.

I hired OLA cab from Mumbai Airport on 11.1.18 when my Ola money balance was Rs.431.The cost of my ride was Rs.673. When my ride ended, the OLA app in driver mobile showed the payable amount as Rs. 673 whereas the amount should have been Rs. 242 (i.e. 673-431). The driver took from me the entire money of Rs.673 in cash. When I checked my OLA money balance on 16.1.18 it was Rs.0 since ride money was also taken from my OLA account also in addition to full cash payment . I complained this to Customer Care on 16.1.18 where they accepted it was their fault and I was informed they can not access records more than 3 days old so I have to contact the driver. When I contacted the driver he informed me it was a mistake & OLA shall return money to my account. I have not yet received money back in my account and I have been cheated by the company so I would request Ola Cabs to return money as soon as possible.

Ola is hiring uneducated drivers they drink and drive today ola taxi number rj20 ta 2826 was blowing horn continuously and trying to hit my bike from behind he was drunk company should take an action against him ola do not check drivers history they give license to them some ola drivers are eve teasers government should take an action against this can service

Today morning i have taken ola drive from ktc nagar to maharaja nagar.. Fare amount is 125.. For nearly 1.5 km.. At the same i have again gone in the same taxi for 7-8km i got same 125.. Day before yesterday it was happened to my friend after he booked a complaint he got back. After paying only you are responding means totally waste for us. Please do the needful.

Sir my account is blocked i want to unblock my account [protected] this is the. Number which is blocked. Pls open. I want ola app to. Go in chennai it is very useful to me so it is my greivance pls take some action i kindly request you pls resolved within 24 hours i have only one phone number so i kindly request you to resolve quickly it is my humble request check why my number ola app is blocked pls reply after resolving it

In gwalior mela ground location ola driver's not recived call and take benifit of cancillation charge.
Because at that time mela festival start and a huge people are present here.
So driver try to take non ola custmer and ignored call of ola person.
So please resolved the problem of that place.
I[censored] track the cancillation status at that place then u find the problem of that place.
Reject the registration of all fraud driver.
If any support then please contect us. At
[protected]@gmail.com

We booked ola cab from oberoi maill exit gate 1, on 13-jan-18.
Driver did picked up phone calls initially, strangly instead of rejecting the call he received and disconnected call 2 times. Finally when i managed to speak to him, informed him to come at the entrance/exit gate.
He parked his car on road and started waiting countdown. Again when i tried to contact him, to check where he parked, he again received and cut the call. Finally managed to find the car and the probkem started.

1) when we asked him, why he did not came at entrance, he responded with bad tone that, ola has given him that location and he can not come in.
2) when i asked him about not receiving phone call, he told ola has informed him not to pickup customer calls and also customer is not supposed to call him
3) when i provided otp and asked him to start the trip he told, he dont want to start the ride and wants to cancel. He started calling ola support and purposefully did not cancel the trip, till the waiting time is over, so that he do not have to bear the cancellation charge, post that he cancelled and cancellation charge was applied to me.
4) i was travelling with my wife and 3 year old girl, he started telling bad words and started abusing. How can he say such things in front of lady and a small kid?
We finally got down and left the cab.

Cab driver name: madhukar khamkar
Brown wagon r
Cab booking time 13-jan-18, 9:53pm
Location : oberoi mall exit gate 1

We also have registered complaint with ola (Ticket[protected] but no use.

This type of behavier issue is not accepted.
Pls help to take action against ola, who should own the responsibility and do not make contract with such drivers.

On 1st january we have booked two ola outstation for puri from bhubaneswar. Fare has been showing before journey in both the cases rs. 1754. After the end of the journey one ola driver was paid rs. 1754 and other was paid rs. 2625. Now my complaint is both the driver went puri and completed the journey at the same place. How is it possible that the fare amount of one cab is higher than the other? And it's is higher by rs. 871. Pls resolve this earliest.

I booked ola mini white beat on 13 january 2018 at 1.10 am from new delhi airport terminal 3 to hotel shri vinayak new delhi.

At the time of booking cab maximum fair charges showed round off total rs 469 but i paid total amount of rs.469 - (Paid excess rs.260

I pay extra this is not justify.

The driver waiste my time and misbehave also

I request you to please refund my excess amount. P

Thanks & regards,
Dr padma saxena

Mail sent to ola support :

Dear sir,
Me and my wife had a very sad and bad experience today afternoon around 12.30 pm when we booked an ola cab at lbs airpor, babatpur, varanasi for our flight. Ola confirmed us by sending message -
"santosh ([protected]) is on the way to your location in a white zest up65ft6403. Once you board the cab please share otp-7087 with driver to start trip."
And the time given was 3 minutes for reporting.
However, we called him and he was very disrespectful and casual tone wise and asked us about our destination. Once we told - mahmoorganj - he quickly said that his cab is punctured and he was getting it repaired. And he will not go.
On reminding him that you must have reported about breakdown to ola or otherwise how they can assign you. He kept silent. On asking that when your cab is broke down - why you insisted to know our destination rather informing us about the condition of your cab. He was again laughing and insulting and did not reply properly. He said - "aap dusra kar lo".
Now see - here we are forced to compare our experiences o[censored]ber (At delhi) with you people that their handling and behavior with customers are of very professional and polite. Whereas this was our 3rd experience of facing rude and cheap behavior / dealing of ola drivers over which it seems ola do not have any control.
We don't know that whether you people shall even bother to acknowledge our mail or any action would be taken to get rid of such mood/time spoilers but one thing is for sure that in such a scenario it seems that ola's survival has got a? Mark in long term.
A highly disturbed/dissatisfied customer.
(Mb no. - [protected])

The ola auto which i got today morning stopped halfway while traveling to my location. The driver told there is no diesel in the vehicle so i had to get down in the halfway. The driver pretended that there is no fuel because after i got another auto he took another passenger there. How could you drop a person halfway while traveling?
I request you to take action.
The name of the auto driver is gangadharan. K
His number is ‭+[protected]‬

I booked a cab from bangalore shantinagar to bangalore airport. The cab showed me the amount to be paid and it was 758. While on the way to airport there is no toll payment done. It is to be done only on the return journey from airport to city. But the cab driver charged me the toll amount in between the journey or asked me to get down.
I missed my flight because of the inconvenience caused.
I want an action to be taken.

I had done the booking on 26th dec from poisur gymkhana to sion crn no [protected]. I have linked my card with the app and also ola money. But my relative was travelling that dat, they did the payment thru cash. After that i am unable to do any booking as it states that please clear your due ot rs 501/- i assume that your systems are in place and also you can view the remarks. If i would have not done the payment, will that driver leave us???.

Earlier to that also, my account was suspended, for no rerason, if the driver tells me to cancel the booking what i my fault and why 50rs is charged to me.

Thats absurd.

I have already sent a mail to your customer care grienvance @olacabs.com in 1st week of jan, but till date no response.

I want to delink my account asap and also want the ola money refunded.

Dear all,
I am saibal bursary, owner for one commercial car. My car is running in ola last since 8th may 2017 to till date. My experience is very, very bad, actually this company is fraud in the world.
I informed to all partner and owner, please don't attach the own car in ola. Chiting to me rs, 20000.
So please anyone help me.
Thanks and regards.
Saibal basuroy
[protected]

I wanted to complaint related a mishappening happened to me. On friday 5th jan 8:30pm i left my phone in the ola cab by mistake and when later i tried to contact to the particular cab driver then he gave us the misguided response and tried to make us fool by giving irrelevant contact numbers. And till now i haven't got my phone. The name of the driver is arun gahlot and the car number is hr69c2533

I travelled from vashi to airoli with ola on 9th jan 2018. I forget my purse in the car and within 10min after my drop, i called the ola driver for the purse. He told me to collect the purse from nearby location and i collected the purse from the mentioned location, after checking, i found rs 2000/- (2-500notes, 4-200notes and 4-50notes) was stolen from my purse. Ola refused to take our complain. Driver shamelessly refused his theft. Pathetic and worst service by ola. They are big thieves. If possible plz return my hard earned money.

I wish to bring to your notice that ola a private taxi service agency is looting the people in the name of peak hours charages. Today i travelled from mahagun metro mall to great indian palace for which the actual travel cost is rs.160- incl tax. But i was charged rs.305 stating that is peak hour charges and the pricing is called as dynamic fare. These private taxis are looting common public like us and we are suffering heavily because of them. I request your goodself to kindly look into this issue and order for necessary and immediate action. Kindly consider this as a plea by public and not by an individual.