Ola Cabs / ANI Technologies Complaints & Reviews

I had taken an outstation trip through Ola on 23-Jan-2018.Even though I traveled only for 165 kms, I have been charged for 220 KMS which is 30-35 kms more than what I'm supposed to be charged. I raised a complaint with Ola but they keep responding that it's confirmed by the driver partner. For quick reference, I'm also attaching a copy of the invoice and route map that the driver took.

We booked ola cabs rental and we were getting live update about the driver before 10 mins. We were waiting outside for our car for about 1 h. But our rental trip for four hrs has been cancelled. Ola head office agent whom we approached after our trip cancelled, have not provided any of the resolution / response for the cancelation. And it was our first trip with ola cabs. Due to this reason our programme was completely inerrupted. I want an immediate response from ola.

I am a frequent user of ola cabs. Till dated 23rd of jan. I was very satisfied. On 23rd jan i booked a cab for my laptop olacab to pick me up from my residence 360 sindh colony, pune to pune airport. Normally i pay about rs.260. But that day i was sent a driver who was not familiar with pune. He put on gsp and was playing with it. Ultimately he dropped at the airport after about 50 minutes against 25 minutes required in the morning. He took us through a route unknown to us. Finally i had to pay rs. 460. I feel the driver was not an authorized driver of ola.
Kindly look into the matter. Pl. Keep the good reputation of ola.
Kindly reply me on my email - [protected]@yahoo.com
Regards,
Parkhi

It's second time they are charging. Why? How? Don't know. Yesterday first time i booked and my phone got switched off so, driver cancelled it. After half an hour a call is there that one more is waiting outside society. Driver cancelled as no otp is there how can i book a cab. I'm trying to tell that person, my phone is not staring but still they charged. Anyhow we are not using ola onwards. I just want to say ask money if you need, don't lie. Return my 100 rs as we are earning it sincerely not like you by cheating

Hi,
I had book ola prime as i want a safe and good ride, but the drive behavior is too bad. He denided to driop upto my home location which i had entered in destination in ola as the road is small. I said i had book ride several times from my home address only and all drive comes upto my home but he said you cannot order me to come you have to request me to come. So how he agreed and come upto one road but still he arguing and miss behaving with me my wife so one that road only i have to stop ride and i preferred walking instead of ola cab. So so bad behavior of driver.

Sometimes i book share ola and contact to driver. Driver ask where you have to go and after confirming they cancelled booking in between we waste our time and we don't get any compensate vice versa when we cancel booking then company charge amount from customer. So i am against such rule of company and i want to compensate from company because time value equal to money and further i request to company please take necessary action against on such driver.

I have purchased ola share pass for 89rs, which promise me of having share ride at flat rate of 130rs any where in bangalore for 16kms. However yesterday i was booking ride which is for 18km and the price for the ola share shown me was 286 after applying pass, so i tried with my wife's account which does not have the share pass to see if the pricing differs to my surprise for her it showed 242 and a notification saying if you buy the share pass you can take the same ride for 154. The booking time, source & destination was exactly same but still there was a difference. Actually share pass account should get ride for 154 if they are notifying to non share account to buy share pass and take ride for 154rs. This is a serious cheating in white collar. After raising this concern they refunded me 63 rs to ola money, i am not sure y did they do that. But it has to be regulated and penalized for over charging.

My account has been suspended by ola...
In my account ola money was also available about rs. 1400/- aprox
I want my account either working (Non-suspended) or my money back to my bank account or ola account...
M totally harassed & dissatisfied
Do solve the issue and i need ola money urgently.

They said that your account is blocked automatically by the system error don't worry it will be unlock in 24 hrs. But from last 2 days doesn't happen they are fooling me says again and again the same thing.
I had also send several mails to them but not a proper rep from their end.

I've no more other option to do now to lodge a police complaint against olacabs.

Pls solve my problem asap..

Registered email id of ola :- [protected]@livecom

Ola is reducing the money from my account and providing the share-pass without me asking for it.

There is no email or there is no link in their app to provide complaint.
Calls to the number[protected] is not getting connected.

Please do needed to :
- refund the money deducted.
- ensure they do not do with any customer
- ensure they provide complaint/feedback link in their app and web site.

Regards,
Elango

I was going to office and was about to enter in parking. Office parking is at right side, so i need to take bike from left to right to cross the road. And at that moment, an ola cab was coming from opposite side. Driver was driving at 20-30km/h speed. Suddenly he increased speed and about to hit me. I may have crushed into a bus if i wasn't cautious. Please lodge a complain and have strict action against such drivers.
Ola cab no - mh12 pq 4475

Hi team,
Today morning i booked a ola cab from purbachal, haltu to dum dum airport but unfortunately i forget my mobile in cab as i was in hurry, with in 2 mins. I called to the drive regarding i forget my mobile in your cab, in that time my mobile number was ringing, but drive deny to return and switched off my mobile number. So please do needful.

Drive name: ranjit kumar
Cab number: wb0f 3355
Driver number: [protected]

Hi team,
I am regular customer of ola. Today unfortunately i forget my mobile in cab, with in a 2 min. I called to drive regarding i forget my mobile in your cab, in that time my mobile number was ringing, but drive deny to return and cut my call and switched off my mobile number. So please do needfull.

Drive name: grish babu t
Cab number: ka53d1691
Driver number: [protected]

I took ola auto from beverly hills baner to sharda centre. The estimated bill shown while booking was 194 and after the ride i was charged rs 253. The route taken was different as shown in their maps. I prefer to take this route as the highway route shown in their map is not safe and everyday the bill charged for same is around 170. How come suddenly they can charge so much and say the route was different and distance shown in the bill is 19km while actually it is only 12-13 kms. This is totally fooling the customers.
Crn number : [protected]

Dear sir,
I am very much pained by your professional way of cheating the customers. A concern like you engaged in customer service should have some basic courtesy.
I booked your car for my return journey after seeing the amount for rs 177/_. The driver has selected the route and complete the journey and asked me rs 278/-. When i explained the driver about the hundred rupees sudden hike, he didn't know the reason. After seeing the screen shot copy of the booking, he agreed and told sorry sir, it's management mistake adding that if he went with rs 177 then he has to pay the difference. After getting his reply i paid rs 278/_ an increased amount of rs 101/-.
In the same way, while traveling from my house at 7.15 pm, the amount shown was rs 206/-. As a local person of that area, i showed him a short cut route and the driver himself agreed that he traveled in a very short cut route yearly more than 4 to 5 kilometres. There also he asked me rs 267/_. When i shown the screen shot to the driver, he agreed and blamed the management for such a cheating and left us only after getting rs 267/-.
Daily my wife used to go to office in can only. She used to tell, that though uber is slightly higher than ola, they won't charge even a single paise than the agreed price but ola, always used to claim a higher amount than the agreed amount.
It's not a good practice to cheat the customers like this. This i am telling for the sake of your benefits only.
With regards,
Sekar g
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550 5.1.1 the email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 66sor3592150lfw.8 - gsmtp

Final-recipient: rfc822; [protected]@olacabs.com
Action: failed
Status: 5.0.0
Diagnostic-code: smtp; 550 5.1.1 the email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 66sor3592150lfw.8 - gsmtp
Last-attempt-date: tue, 30 jan 2018 10:21:37 -0800 (Pst)

— forwarded message —
From: sekarg govindaraj
To: ola
Cc:
Bcc:
Date: tue, 30 jan 2018 23:51:35 +0530
Subject: re: your tuesday ride to gerugambakkam
Dear sir,
I am very much pained by your professional way of cheating the customers. A
Concern like you engaged in customer service should have some basic
Courtesy.
I booked your car for my return journey after seeing the amount for rs
177/_. The driver has selected the route and complete the journey and asked
Me rs 278/-. When i explained the driver about the hundred rupees sudden
Hike, he didn't know the reason. After seeing the screen shot copy of the
Booking, he agreed and told sorry sir, it's management mistake adding that
If he went with rs 177 then he has to pay the difference. After getting his
Reply i paid rs 278/_ an increased amount of rs 101/-.
In the same way, while traveling from my house at 7.15 pm, the amount
Shown was rs 206/-. As a local person of that area, i showed him a short
Cut route and the driver himself agreed that he traveled in a very short
Cut route yearly more than 4 to 5 kilometres. There also he asked me rs
267/_. When i shown the screen shot to the driver, he agreed and blamed
The management for such a cheating and left us only after getting rs 267/-.
Daily my wife used to go to office in can only. She used to tell, that
Though uber is slightly higher than ola, they won't charge even a single
Paise than the agreed price but ola, always used to claim a higher amount
Than the agreed amount.
It's not a good practice to cheat the customers like this. This i am
Telling for the sake of your benefits only.
With regards,
Sekar g

On 30-jan-2018 21:38, "ola" wrote:

30 jan, 2018


₹278
total bill (Rounded off) nn
total fare may change when you change the route or if the ride time
exceeds the initial estimate.
payment
.
paid by cash
₹278

I had made payment to ola ani technology on 10/12/2017 and submitted proof of sms messages sent to ola against debit to my credit card and email proof also.
On 11/12/2017 i wanted to go to another place i called ola customer service about the payment shown outstanding. They told me to make payment again and double payment will be reversed in 4 working days. So i made payment in good faith and continue with my next ride by making payment of rs 373/- again for same journey twice on 11/12/17 and sent proof of double payment. But even after follow up for 45 days no action by ola to reverse excess paid amount by me. Last week i even sent them email to ola support of my credit card statement as proof. But no reply as on date 29/01/2018.

Hi,
I booked ola shuttle from jai ram bhaban to tcs gitanjali (In kolkata) today.
The scheduled departure time was 8:39 am. There were 4 person waiting at the pickup location. But the shuttle did not arrived, we wait till 8:50 am there.
We tried to contact with driver, but his mobile was switched off. We already have paid rs. 99 each, and again have to take cab to go to office, i had one meeting from 10 am but i could reach on 10:30 am. It was totally a loss of money and also an embarrassing situation.

My booking details as snr12165513. Pickup: jai ram bhaban at 08:39 am[protected]. Fare: rs. 99. Shuttle (Wb19j1839 tempo traveler). Driver phone: +91 [protected].

Hope will get response at the earliest.

Regards
Swarup santra
Ph: +91 [protected]

Today evening i had booked a cab to dropped ambattur ot, venkatasalam street and they have charged me rs 933/. But when i was booking a ola cab the amount was shown as rs 573/- only. While travelling ola driver dhandayutham s (Crn no [protected]) he was asking me to change the dropped point from (Ambattur ot, venkatasalam street to ambattur) because he told destination point was showing near t nagar (That's one of the best ever fraud).

So i changed the drop point again then i was shocked finally he charged rs rs 933/-.

I feet really cheat service and driver and i have paid more than ₹ 360/-.

Thanks

My ola money account has been debited for ola share, which has never been opted by me. A aum totaling rs451 has been debited since sep 2017, the detail is as under
Sep 17 rs. 99
Oct 17 rs. 99
Nov 17 rs. 99
Dec 17 rs. 99
Jan 18 rs. 55
Surprisingly, ola people have been quietly debiting my ola money account without intimation through sms, i have noticed this today while looking at my ola money transaction history

Regards
Vignesh
[protected]

Today i had took a ride from turkman gate to ashoka road and i had paid 75 rupees... But when i was coming back from there the driver don't follow the google map and don't listen to me. I am saying that you are not following the route but he said that gps showing wrong route and with every turn my journey bacame larger and my bill amount become 166. This is how ola driver cheated with me... I must complaint this in the consumer court in this regard. Otherwise, they continue to exploit the innocent consumer who are unaware of the route.
If any official authority of the ola read my complaint than kindly do something in this regard as soon as possible.
Driver name - samant kumar white swift desire
Crn [protected]
The actual distance between jama masjid old delhi and ashoka road is just 6.4 km but he took 12 km to drop me on jama masjid from ashoka road near india gate. And the billing amount becomes just double.

On 26th 2018, i got a fake at 13.55 pm claiming i am from rbi... Aggarwal, your sbi atm card is blocked today due to aadhar card not linked and trying to link the same by providing debit card details including cvv but saying that do not require atm pin and a verification code will be sent. The transaction details are online purchase of rupees 49877.00 at ani tech-payu through state bank debit card ending 1572. Please help me out and revert my amunt.
Another transaction on line purchase of rupees 19900.00 at mpsa.
Another transaction rs 10000 at freecharge.
Syndicate bank at 14.07, on 26.01.2018, pos txn at[protected]cg[protected]payu-www rs 10000 and 14.10, pos txn at[protected]kotak000000ccav-cc avenue
Please help me out
Kameswararao