Ola Cabs / ANI Technologies Complaints & Reviews

We booked ola cab from marina beach to asif briyani restaurant in thousand lights on 24th dec evening between 6.15 pm - 7.30 pm. Whilst booking, we couldn't select asif briyani & hence selected express avenue as drop off point. But when the driver came after 30 mins delay, we explained the driver that the drop off point wasn't available and hence we selected ea. But we wanted drop in asif briyani in thousand lights which is just around the corner from ea. The driver accepted and started the journey. While travelling he moved his driver seat so backwards and hence we asked him to move his seat forward. He refused for it and said he is quiet tall and cant drive if he moves his seat forward. He isn't as tall as he was claiming as my husband was so tall like him. We also know the seating position etc., the ola driver's response was so rude and he kept on refusing. Finally he stopped in ea and asked us to get off. We asked him to drop us in asif briyani and he said that this is the drop off point in the booking. When we referred our conversation whilst starting the journey, he refused to listen to us & started talking so rudely. Ruthlessly he wanted us to get off. We were totally 3 women (One of the lady was 7 month pregnant as well), 3 children & 1 man. Ridiculosuly he asked us to get off in the middle of the road instead of asif briyani. Then we refused to pay him and got down and complained to traffic constable in the incident spot. Then the traffic constable has to warn the driver, spoke to ola customer services & he arranged an auto for us to drop us in asif briyani. It was such a worst experience for us with ola. We will never recommend this cab company to anyone. We travelled in this car registration number - tn09 cc 5938. Travel date is 24th dec 2017 between 6.15 pm - 7.30 pm

I hope that someone can take action on this driver and hence in future customers wont be affected by him

Thanks
Vidhya

I have taken a ride from secunderabad station to my house in new bowenpally
The ride was taken at 07:22hrs with a ride time of 17min with reference to the crn no [protected] dated 8-1-2018 the distance covere6.3 kms driver name: mohd ahmed the charges deducted from my ola money wallet is rs 1010.00 which is abnormally high and there is no response from ola to my complains
Request you to kindly take up the issue.

I was taking ola auto ride 'to and fro' between the areas 1st cross, murgesh palya, nanjareddy colony and indiranagar, 100ft road.
I was taking these rides regularly between 18th nov 2017 utill about 2 dec 2017.
On applying the discount rates for ola auto with code "bgl29", it always costs me rs 29 per ride.
And the drivers were following the same routes during to and fro directions.

During such regular travels, on 6 instances, ola has charged me excess amount. Since i do not have option of booking another ride without paying, i had to pay whatever they had over priced!

Details of over priced rides are as follows :

1) ride crn : [protected]
Ride date : 23 nov 2017
Bill amount : 38 rs

2) ride crn : [protected]
Ride date : 28 nov
Bill amount : 38 rs

3) ride crn : [protected]
Ride date : 1 dec 2017
Bill amount : 68 rs

4) ride crn : [protected]
Ride date : 24 nov 2017
Bill amount : 47 rs

5) ride crn : [protected]
Ride date : 18 nov 2017
Bill amount : 35 rs

6) ride crn : [protected]
Ride date : 1 dec 2017
Bill amount : 35 rs
Please find all listed rides' invoice screen shots attached with this complaint.
And later, i lodged complaints to ola support.
Ola complaint numbers :
[protected]
[protected]
[protected]
[protected]

For all of the above listed tickets, ola took no necessary actions.
On 3 tickets, ola promised that they will revert the amount to my credit card. But no such transactions happened till date.
I also repeatedly inquired with my citibank credit card department. And they also confirmed that there is no reversal/revised/cancellation transactions initiated from ola company.

And when i asked the ola support again, they just closed all my complaints/tickets abruptly and provided no resolution/justice.

Hence here by, i log an cheating case to ola company for overpricing without no reason and did not even bothering to take responsibilities for the concerns being raised by customers.

Hence i am approaching consumer court for proper justice.
I want all the excess amount paid back to me with interest!

Hi,

I have travelled today two times and use ola auto to my destination point... I use to book ola for many times but today felt very bad... When i booked ola auto today, pickup and drop fares charged extra... Driver said that he charge extra 10 rs and am ok with that but they charged 15 to 20 rs... Its not a good thing... Am very disappointed and i feel very bad for that... Today they charged extra 40 rs for both pickup and drop... Please look into this...

Thanks in advance...

Had taken an Ola cab..1.46am on 6th Jan.
From Krmngla Bangalore to Kasturi Nagar.2.4 am.
Misplaced my redmi note 4.. my alternate number is [protected]( Pushpa).
My cell is [protected].. and is in your records.
CRN : CRN[protected]
Driver ..Chethan NA
Prime Play - White Swift Dzire.

Request for support. also willing to reward the driver.

Vijetha
Bangalore.

We are regular user of ola cab, on[protected] at 2:30 am, we booked cab origin kashimira mira road mumbai destination nallasopara. Vehicle 4 wheeler renault logan number 1167 came and dropped at the destination, during the ride our cell was kept on the dash board, unfortunately when we got down the phone was left on the dash board. We called the number [protected] at morning 4:20 it was ringing this went on 3 times from 4:20 am to 4:21 am once again we tried to call on again at 4:23 the phone was not reachable and also stated as out of coverage area.

Now we have never come across the situation, kindly ask your driver to return out cell in intact condition. Kindly contact us on [protected] rozario. [protected]. Joseph r. Lobo.

I booked an ola, it showed 29 rupees ride estimate. I asked the driver to follow the route. I got down before my actual destination, because i knew it may charge me more, because the driver has no sense of driving. It charged me 50. I called customer care and they said they will send me message and refund. I dint get any message! Even unable to call the support, shows already exhausted max time of complaints.

This extra charge and wrong route has happened 4th time in a row. Wanted to withdraw my ola money, since i don't want to avail ola ever, but there also it's showing extra fee to withdraw.

Shame on ola...

I cannot log in with my old ola account.
My old phone got stolen and now i am using a new mobile in which i installed ola app and when i try to sign in with my old phone number it says that i have logged in with my phone number in many phones which i have not.
Please help me with this problem as the driver cannot contact me.
This is a very serious issue man i need your help fast.

Hi, i have booked an auto on 1st january around 7.30 pm ist. My phone battery was about to die and i had to leave as early as possible. I called the autodriver just to confirm if he is coming or not (He was showing just 1 min away from location). He confirmed he will be coming in few seconds. I trusted him and came out of my apartment. (Please note i had to handover keys to someone else for some reason). Even then i called him second time to be 100% sure, he told hi has reached. I came out of my house and waited for 10 mins there was no auto. I started calling him again - once his phone was busy, then he picked and saide he will be there in 5 mins. I waited for 5 mins and then again called him up, this time he told me to cancel the ride and book a new one. At that moment, my phone battery died. I was alone there helpless, unable to call anyone, unable to book an auto again. It was dark and the only option left with me was to walk till main road and catch a bus. I was totally traumatized that day. I am not able to explain the disgust i felt on ola. Very bad experience!!!. (Note:- fares were touching sky on 1st jan-2018) crn [protected]

I book ride and suddenly driver call me and saying me sir u cancel the booking pls i will come to your location and give me only half money of riding, then i cancelled the booking and he does not come to my location and also not pick up my phone..
Driver vehicle no mp04cm1408
Driver name &contact: abhishek kumar
Contact: [protected]
My address : h. No 59 lotus park mandideep near bhopal madhya pradesh

I have traveled with ola auto from velachery western hotel to ramapuram while traveling i have missed mine samsung mobile in th auto so kindly help me to find it sir i dont remember auto driver name at all so plz help me whos crossed your valuable auto in new year night like time 12.30 am to am sir

Thanks
Anandha babu -[protected]

Left my camera & cash in bag in cab no hr55x4105 boarded at 12.41 am on 01/01/2018, crn [protected] driver name irfan, mobile no [protected]

I called driver about same, first he denied, thereafter he switched off phone, i tried frequently, some time switched off some times no reply.in app ola gives limited options for help in such cases, and seems they do not take any responsibility at all. All the options they are giving is a link to call the driver. That no i already have and he is not picking/switching off.

Hi,
We have credit the amount of rs.21692 in our ola manoy account but ola team block the our amount for use of withdrawl and he use the name for security reson last 3 days and again ask your kyc are not updated.
We have already updated the kyc last 1-2month in ola app.
I need to request we have requred compassion change rs.300000 with ola depot for wrong information provide to me in our app on time.

I have taken a ola auto raid in bangalore the total km i have traveled is about 7 km so the fare has to be around 80rs but the ola charged 168 rs so i need an explanation for this in convenience and i want you to refund my money which has charged extra, i had so much trust in ola but this experience of mine made very bad impression on my opinion soo kindly customer service people solve this problem
Thanking you.

I have booked an auto today evening. The driver came to the point but he went to the medical shop over there. I called him twice. But he didn't pick the call & then the ride was showing as cancelled & cancellation charges are showing as 15rs. Y the hell should i pay the cancellation charges? If i cancelled the ride then it is reasonable to pay cancellation charges!
Such a worst service.
Details of booking - driver name - loganathan p. Crn [protected]

I had booked a cab today morning from miyapur hyderabad to pashamylaram. The driver on his arrival asked for my destination. On knowing about the destination, he simply said our services are not till this point. On further coaxing he said that he will drop me for 10kms from my present location. Finally on boarding he informed me that he will drop me at 5km from starting point. He dropped me at beeramguda main road which is hardly 5km frm my home and charged an amount of rs.185 for 5km. These cab services make big promises but fail to deliver at ground level.

Yesterday i had booked ola auto to pick me up from anmol transports,
Opposite city mill compound, no. 121, golden plaza, opposite arya samaj temple, o/s, raipur gate, dayanand rd, dharmyug colony, gita mandir, ahmedabad to go to nirman complex, ghatlodiya, chanakyapuri, ahmedabad. When i booked ola that time fare shown me only rs. 120 but ola auto charged rs. 191 for the travel which never happened and over charged from rs. 71!! They charged rs. 191 for 10-12 kilometer and my route was without traffic!! The worst thing is that there is no any option in ola site for complaint.

This mail is just to inform you that i forgot my cellphone in ola cab on 27 december 2017, when i reached home i call at my number, driver picked the phone and told i will give you tomorrow, again he told he is busy come to vijaynagar, i went there from whitefield and he told he went from there he will give on next day, the worst service i got of cab,,, may be goons are working in ola.
Vehicle no. Ka 54 6600... Swift dzire
Driver name umesha g
[protected]

As i had travelled in ola cab on 27th of this month from bel layout to aalankar plaza due to heavy traffic and emergency i had left my phone in travelled cab because of mobile left in cab i can't contact the driver immidiatly but i have called my phone several times and contacted driver after 10 to 15 minutes he answered that he didn't saw a phone after that i had raised a complaint in the upparpete police station today they had talked with him and called to station but after few minutes he had made his phn not reachable and not responding to phone actually i had complained ola within 5 minutes but i didn't get any reply
Driver name:ganesh br
Crn no:[protected]
Car: micro white sunny
My ola registered no:[protected]
I request to stop the trips for him and help me by giving details of him

I had booked an ola cab on 25 december, at around 3.45 pm. The driver did not come near the pick up point. He was one km away. When i called the driver and asked him to come near the pick up point, he refused. He didn't turn up at all. I was charged with rs 50 as cancellation charges. Drivers details... Vishwanatha n a.. White swift desire... Ka51c5945