Ola Cabs / ANI Technologies Complaints & Reviews

I booked a ola ride from delhi airport to gurgaon sector 48.
My selected payment option was ola money. When i called the driver,
He said he will only drive if i pay him by cash.
I told him that i already choosen ola money as payment option.
He said that he will change the payment option to cash.
I said okay if it is possible. He took me from airport.
During journey he took my phone for changing payment option to cash.
He transferred 627 rupee from my number to this number [protected]
(On searching this number with facebook, it shown salman khan with profile as:https://www.facebook.com/profile.php?id=[protected]).
He said my money will be back after 10 min of ride completion.
He took cash 627 rupee at end of my ride. But the ola money never returned to my account.
I realized that he cheated me.
The registered name of driver is naseem with mobile number
[protected] (Though true caller and facebook show him as aatish khan and this is link to his fb account: https://www.facebook.com/aatish.khan.9803) and vehicle number hr55aa3554.
Please take action against this driver and prevent more such fraud.

Driver name - deepak ([protected])
White go
Car number - hr55w9008.
He has not come for the pick up and after calling he has refused that he will not come and hanged up the call and after trying continuously he has not received the call once and afterwards also switched off his number this thing also happened many a times ago that driver has refused
Please resolve the problem as soon as possible
Thank you.

Hello,

This is extremely outrageous and blatant fraud being committed from ola's end. Do not trust ola neither their driver's rated 4.8!
Here is what happened during my latest ola ride.

1) i booked ola for my father and i opted for upi payment, the amount specified was 394.
2) as mentioned by my father, all the way the driver was busy speaking on call to someone and was hardly any dutiful, i am surprised at his 4.8 rating.
3) when my father reached the destination, he was asked the fare amount in cash and he paid the driver rs.500 to which the driver did not even return the balance cash of rs.106.
4) at home, when i opened the ola app, i was forcibly asked to pay rs.394 via upi despite of the payment being done in cash as specified in point 3.
5) i called driver first to verify that whether payment was done and he admitted that cash payment was done, shamelessly without even specifying that he received extra rs.106 amount, then i called customer care regarding this and the representative told me to clear upi payment and everything including the excess payment of 106 (Excess cash amount)+394 (Done by upi) =500 will be refunded to me and that i did not need to be worried about it.
6) now i receive mail from ola that i am not liable to receive any refund from you, what nonsense is this? I have never seen such fraudulent experience from ola and seems like everyone including ola and the driver itself is involved in duping customers money. Confirm it from your driver and return back my money asap you cheaters! Was regularly opting for ola rides and never had an experience like this, never ever going for these ola cheaters again! Return my money! This is so wrong and upsetting!

My email id used for booking: [protected]@gmail.com

Driver details:
Name:mohammad shakil
Contact number:[protected]
Car:white swift dzire
Crn:[protected]

Booked outstation OLA Cab from Bangalore to Mysore. On the mid of the way driver stopped for fuel and asked us to pay Rs 1000/-. In traditional cabs we pay for fuel and at final bill it gets reduced. thinking same way i paid 1000/- and when the trip got ended at 11.30 pm cost of the trip got detucted from by Ola Money balance and finally driver had to return back me Rs 250. It was at around 11.30 pm and driver requested that he will transfer thru PayTm early in the morning since he had my phone number. But he didn't and never picked up my call. I am following it up wiht Ola since last two weeks. Driver has also confirmed with Ola investigation team that he has to return me 250/rs back. Its been two weeks neither OLA is responding not Driver is picking up my call.
Tickets raised with Ola[protected], 88865008, 90198531, 90198660

I have spent half of my money on calling Ola customer care. Each time i call they say to give us 24-48 hrs and after 48 hrs i get email saying ticket has be closed. Every time I have to call up Ola again to reopen new ticket...

I had booked ola share at 12.30 noon and the driver manjunatha k. H. Was forcing me to cancel the ride as he could not come. I have told him to cancel if he cannot come but he did not. The app is not allowing me to go any further.

Also i had booked ola sometime back but the cab did not show up for a long time. I waited and waited and then cancelled the cab. For this you are showing old arrears if 50 rupees whereas it us your mustake for not showing up.

Please cancel all the arrears and stop this harassment.
Thanks
Nalini.
[protected].

Ola ride - crn[protected]

0 km 1 min

06:46 am r. K apartments block 22 (Suprabatha), kuvempu nagar, dooravani nagar, bengaluru - pickup

But asked me to leave after otp

Ola customer care informed we are not able to solve this issue because it is a mistake from ola driver side

Called next minute but no-one received. Called after 15minutes to ola care - ola team told we are not able to provide support because it is a issue with driver side

Requested ola team raise a complaint regarding this issue but they are again and again stated that we work like this only, we can't provide any support

My humble request it is ongoing issue for me in every week - please help or assist me

I have had a couple of issues with drivers not turning the ac on despite us paying for such a cab.

More importantly they refuse to close the windows either when requested as nowadays there is a lot of construction or metro work in my commute route.

First of all you dont have an effective system to raise a support ticket and then when we do contact you give the templated dialogue of how the partner was not supposed to behave this way and it would be escalated. I finally managed to send an email and you have conveniently closed the ticket. Tell me how was the problem rectified.

My ride was on feb 8, 2018 with laxmana biradar ka09c2960 a silver indica. The complaint raised is osn[protected]

All of Ola rep's that i spoke today (feb 15, 2018) with since morning were incompetent, unhelpful & made a mockery of my situation (including 2 supervisors-Sanjesh & one lady i forgot her name-if they were actually supervisors as clearly had no apt training or concern or even knew what exactly customer services stands for?!) Plus my ph#[protected] where you mention money is refunded has been messed up with & blocked by Ola folks post lodging complaints as have tried logging into Ola app on same ph model with another number & it works just fine, clearly its NOT MY PH OR NETWORK which is an issue like your dud tech reps are trying to portray it as!
brief synopsis-initial share cab (OSN[protected], driver-Shankar, cab# - 0212 White Xcent) that came to pick me up suddenly reported CNG issues after picking up another passenger from Base Hospital & in middle of busy intersection @Moti bagh stopped & said to speak with Ola customer care to arrange for new cab. Called up Ola-1st lady booked another share cab for me post "supposedly hearing" my entire concern. 2nd cab booked also didn't come for pickup as i was told it was "too far off" & there's "traffic"-that driver never cancelled ride from his end still! I called up again & spoke with another rep & her supervisor-who was clearly rude plus incompetent & was overtalking rather than listening to me(pls check call recordings), kept asking me to calm down (would want to see such calmness if you ever go through Hell like i was forced into by OLA). I gave up on OLA as no-one was helping clearly & asked me to book another cab by self (look at help being received!) I had to walk on foot from busy intersection for almost 1-2kms to get to nearest bus stop to book another cab for self. My number was blocked by OLA post lodging complaints & even offline booking option was not appearing despite trying all possible troubleshooting steps being told by another rep on call when i called up again so that she could book cab for me (reinstall ola app, ph restart, etc etc). Rather than understanding my problem, she "tried to guide me on how to use ola to book by self"(PS-i use ola everyday & know more than these ppl might knw-my logs will show the same). I had to take auto & buses to reach back home as clearly my day was ruined & couldnt reach work on time. This still doesnt end yet! Post reaching home, i followed all mentioned troubleshooting steps again to be doubly sure, but no i kept getting "unable to connect, check your network/internet error" wherein all other apps (fb, whatsapp, etc) were working all fine. I logged in with another phone number on same ph & same ola app & it works just fine. I took another handset & logged in with my original number(which is blocked still) & guess what I get same error. Clearly its not my phone, internet or app version which is the "problem"-i had called up for last time again & spoke with rep Elvis to pass onto supervisor (Sanjesh)-who was again some rep pretending to be supervisor as he asked me for same info 4-5 times (i recorded this call this time) as i dont see anyone at OLA trying to help sooner. I need my money back & original number unblocked else will lodge formal complaint with RTI & post this on all social media platforms as you guys simply are worthless & shrewd to the core!

I have booked a ola cab with the coupon code just 56 in which it is mentioned that till 7 km or 30 minutes only 56 rs will be applied. My ride took 8 km and 33 minutes. How can ola cab can charge rs 153 for just 1 km or 3 minutes extra? Ola cheated me. Just refund my complete money. How can you charge 100 rs extra for just 1 km? I will raised this issue on facebook and i will not suggest my friends to take ola ride nor apply any coupon provide to by ola. Ola cab are cheater

Hello

I am vivek.
I have taken a ola lease cab.
But the car which i had been alloted had major works. At the time of taking ola le promised me to change/repair car. On next working day. Ie monday. But when i confronted them on monday they told me that other cabs are not available. Instead they told me to drive the same alloted car. I drive it 1day & complains of customers started regarding car & problem.
It had taken cab on 3feb2018. Till now i am not getting change of cab. Instead of they are charging me lease rental each. Day. I don't have specific number of lease department to contact. Mean while they call talk what they have to say & keep the call without listening to me. We lease owners suffering from loss.
If this happens then how will we be taking cab on lease.

Please help.
The lease company is located at address is
"hari om it park, mira road, mumbai. Maharashtra, india.

Hi,
This ride was just annoying, very much disappointed with ola, the driver did not drop me to the destination saying the auto gas was complete, asked me to pay the amount and leave, this is not the way to do customer service, if this is the way company works then it's very difficult to retain your customers, i would never prefer ola in future
Rgds,
Abhilasha gowda

I traveled to Shravanabelagola on a ola outstation, My trip distance was 200km, but at the end 60km was added and they took 550 more, raised a complaint but no response from 10 days, if i call and ask they say it will be resolved in 24 hours.
The message I got about meter reading at the start of the trip was 35182, which is wrong

Ticket[protected]

Driver took cash on exit from airport of rs 200. We argues that it must be added in our ride cost but since he told to pay and then check in the bill received at last.

But on completion of ride only amount of rs 734 displayed not the breakup of bill. Today i checked the mail and came to know that rs 200 was added in bill. Now thats a fraud since the driver knew the thing. Thatswhy driver was asking to pay quickly as he wanted to leave.

Please check that my rs 200 is refunded.

Ola certainly cannot be trusted.
I had booked a cab for my mom who was travelling on another city going from airport to home. I made my payment through ola money. At first the driver asked to walk ahead of pickup location and find the car. When my mom finally boarded the cab, he told my mom to give cash for the ride or to get down from the cab. He was unexceptionally impolite and it was difficult to talk to him. My mom had to get down with all her luggage and book an uber again. This was a nightmare, which my mom had to face because i booked an ola. This was so embarrassing. Where is digital india, ola? So unprofessional. I will never trust you again. I can literally sue you for this harassment. And stop promoting ola money when your driver does not know a thing about it.

I booked a ola car to go to mirley eye care centre near bharathi nagar police station st. Jhons road from 8th cross, dinnur, r. T. Nagar. The cab driver prabhu (White micra ka51d9245 - otp7379) informed me that he is near r. T. Nagar police station. I gave him the directions how to come to my place. Despite calling him & giving him directions he went to poornima hospital which is hardly 1 furlong from pickup point. He kept on asking how far it is from that place and cancelled on his own. Since it was showing the pick up car has arrived in my android cell phone and as he has cancelled on his own the call the charges of rs.50/- were levied and added to me in the next journey and put to very hardship to me as i had to reach the eye care centre urgently. Please therefore recover the amount and refund it to me.

Crn#[protected] - incident happened at coimbatore yesterday on the 13th feb, booked an ola cab for my relatives (Both ladies) from ktvr hospital to their home (Periyanaickenpalayam). First time at 6:24pm the fare showed 234.. The driver called asking for the drop location and he canceled the cab. Booked another cab few minutes at 6:33pm later the fare changed to 315. He picked them up after about 10mins...
The driver didn't drop them home and asked them to get off the vehicle before the drop point... Also being rude to the passengers... When contacted ola... As usual their customer care which is people unfriendly said we have taken a complaint and nothing can be done regarding the fare...
Crn#[protected] - another instance in bangalore on jan 21st where the driver collected cash of 1369 from the passengers after knowing the ride was prepaid. Ola customer care said driver hasn't taken any cash and closed the matter. Gave a written complaint at byappanahalli police station... Soon after which the driver through the ola company refunded the amount.

Clearly offlate the ola customer care doesn't give a damn to our queries... Appalling attitude where this company thrives only because of the customer rides.. Olacabs

Hi team,

I would like to give a genuine feedback! I am a regular user of your cabs unfortunately i m bit upset with one of your driver after booking for a drive from velachery vijaya nagar bus stop to thiruvanmiyur! He asked me to pay extra 30 rupees extra on top of the meter bcas he was in velachery ram nagar and its far... Otherwise i can cancel it. I told him to cancel it bcas i dont like the way he spoke to me. And he cancelled it too. Its ridiculous and as a hotelier i m concerning if i need to suggest you guys to my guests in future. I m writing this not to complain but just to make sure you guys are in right path towards customer service. I took a normal auto and left! Was embarrasing in front of my friend from dubai... Its ok but just wanna bring to your attention. I attached details,

Pls reach me if you need further clarification - [protected]@yahoo.com

Thank you team,
Maran

Dear sir,
My name is rajesh iam from chennai iam having one taxi i went to ola office at ekkatuthangal chennai to attach my car i face very bad experience in that office they are treating like a slave and using rowdys and threatening no single person in that office speaking kindly all the employee are not responding to any question and treated very badly so please some one help the drivers from ola office

Convinience fees is charged with no transperacy. Customer is not intimated during booking. Almost 50+ was charged whereas route is charged less everytime. Just to make bill settle ment these guys have come up with convinience fees. They call it as point to point service. Poor customer response too without giving resolution tickets are directly set to resolved.

I had booked ola from sri satya pramoda kalyana mantapa, national college grounds, bangalore to mallasandra road, t dasara hallii, bangalore at 2.30 pm. I got message as follows
Paramesh ([protected]) is on the way to your location in a grey etios ka05af1991.

Once you board your ola ride, please share otp-8070 with driver to start trip.
First when i called him and he asked which is drop point. I only told him the pick up point, as they generslly refuse to come of the drop location is not in his favourite. He arrived and told me that if i am playing through ola money, he will not come. I am ready to pay cash but i have 500 ₹ note. Gir that he told me to close the door and leave in a rude manner and cancelled the trip and rudely told you can give complaint to anyone.