Ola Cabs / ANI Technologies Complaints & Reviews

I booked a ola car to go to mirley eye care centre near bharathi nagar police station st. Jhons road from 8th cross, dinnur, r. T. Nagar. The cab driver prabhu (White micra ka51d9245 - otp7379) informed me that he is near r. T. Nagar police station. I gave him the directions how to come to my place. Despite calling him & giving him directions he went to poornima hospital which is hardly 1 furlong from pickup point. He kept on asking how far it is from that place and cancelled on his own. Since it was showing the pick up car has arrived in my android cell phone and as he has cancelled on his own the call the charges of rs.50/- were levied and added to me in the next journey and put to very hardship to me as i had to reach the eye care centre urgently. Please therefore recover the amount and refund it to me.

Crn#[protected] - incident happened at coimbatore yesterday on the 13th feb, booked an ola cab for my relatives (Both ladies) from ktvr hospital to their home (Periyanaickenpalayam). First time at 6:24pm the fare showed 234.. The driver called asking for the drop location and he canceled the cab. Booked another cab few minutes at 6:33pm later the fare changed to 315. He picked them up after about 10mins...
The driver didn't drop them home and asked them to get off the vehicle before the drop point... Also being rude to the passengers... When contacted ola... As usual their customer care which is people unfriendly said we have taken a complaint and nothing can be done regarding the fare...
Crn#[protected] - another instance in bangalore on jan 21st where the driver collected cash of 1369 from the passengers after knowing the ride was prepaid. Ola customer care said driver hasn't taken any cash and closed the matter. Gave a written complaint at byappanahalli police station... Soon after which the driver through the ola company refunded the amount.

Clearly offlate the ola customer care doesn't give a damn to our queries... Appalling attitude where this company thrives only because of the customer rides.. Olacabs

Hi team,

I would like to give a genuine feedback! I am a regular user of your cabs unfortunately i m bit upset with one of your driver after booking for a drive from velachery vijaya nagar bus stop to thiruvanmiyur! He asked me to pay extra 30 rupees extra on top of the meter bcas he was in velachery ram nagar and its far... Otherwise i can cancel it. I told him to cancel it bcas i dont like the way he spoke to me. And he cancelled it too. Its ridiculous and as a hotelier i m concerning if i need to suggest you guys to my guests in future. I m writing this not to complain but just to make sure you guys are in right path towards customer service. I took a normal auto and left! Was embarrasing in front of my friend from dubai... Its ok but just wanna bring to your attention. I attached details,

Pls reach me if you need further clarification - [protected]@yahoo.com

Thank you team,
Maran

Dear sir,
My name is rajesh iam from chennai iam having one taxi i went to ola office at ekkatuthangal chennai to attach my car i face very bad experience in that office they are treating like a slave and using rowdys and threatening no single person in that office speaking kindly all the employee are not responding to any question and treated very badly so please some one help the drivers from ola office

Convinience fees is charged with no transperacy. Customer is not intimated during booking. Almost 50+ was charged whereas route is charged less everytime. Just to make bill settle ment these guys have come up with convinience fees. They call it as point to point service. Poor customer response too without giving resolution tickets are directly set to resolved.

I had booked ola from sri satya pramoda kalyana mantapa, national college grounds, bangalore to mallasandra road, t dasara hallii, bangalore at 2.30 pm. I got message as follows
Paramesh ([protected]) is on the way to your location in a grey etios ka05af1991.

Once you board your ola ride, please share otp-8070 with driver to start trip.
First when i called him and he asked which is drop point. I only told him the pick up point, as they generslly refuse to come of the drop location is not in his favourite. He arrived and told me that if i am playing through ola money, he will not come. I am ready to pay cash but i have 500 ₹ note. Gir that he told me to close the door and leave in a rude manner and cancelled the trip and rudely told you can give complaint to anyone.

I was booked ola car on[protected]
From bhiwandi to kalyan
I forgot my mobile in ola car
I was spoke with ola driver. He told me that i will give your mob on tomorrow 11 am (Means on today)
But now i am calling to him from morning his not receiving my call

Please check below detail
Name = akil ahmad ansari
Car no = mh04hn2488

So please help me out & solve this problem...

Hello, i have booked a ride on 10th feb by mistake have booked a share instead of micro cab after sharing the otp no. I learned to know that it was a share cab i did not even sat in the cab the driver told that he had cancelled the booking from his end and you contact the costumer care they will refund the thinking that i left the cab and booked another cab my money got deducted from my ola account of ₹470. Kindly refund my money back.

Ear sir / madam,

With reference to charging of rs. 50/- as cancellation fees for trip no crn [protected],
We would like to inform you the following.

On 6th feb, 2017, i had booked for a ride to sodpur from bank of india, topin road.
After confirmation of the ride i found that pick up point was indicated wrongly by ola as belghoria instead of our actual location i. E. Bank of india, topin road.

We had contacted the driver and informed the mistake and informed him our lection, nut the driver refused to pick up us from our actual location and preferred wait at belghjoria. Which is around 4 km away from our actual location.

As it was impossible to reach belghoria, within short period i had to cancel the trip.

Now that the reason behind cancellation of trip was solely due to wrong indication of
Pick up point by ola, it will not be justified to charge rs. 50 as cancelation fees on us.

This is also to inform that ola has some problem in location finder in this area, i. E. Baranagar and its surroundings. Till today my home location at kolkata is not indented by ola. Some times it is showed as in arriadaha some times as in ashokgar which are 3-4 km away from our home.

Because of which we had to use the services o[censored]ber.

Best regards,

Mrinal kanti mukhopadhyay
Email id [protected]@yahoo.com

If ola driver cancelled the drive where we will get help. Ola driver had cancelled my rides 3 times and i have cancel the rides for same driver for 4 times and my id got blocked as per your policy.. You do not have policies for your customers... If you are in service industry you have to give best experience to your customers but this is my worst experience with your service.
Please consider my complaint as suggestion also.

When i was blocked for 24 hours.

I asked for a reason why my account was blocked even when i never made any cancellations.

If you don't unblock my account within 24 hours. State the reason why and reply with a valid proof.

I never cancelled any booking.

Now they permanently blocked me without any reason

My account with ola has been blocked from more than 2 weeks (May be more). More irritating is that this is done without any reason or notice given prior to this. I want my account released as soon as possible as i'm facing a lot of problems due to this. And i also want to know if there is any issue from my end or have i done something errorneous. Response and resolution awaited asap.

Dear sir/madam

I would like to bring to the notice that vehicle no. Ka 53 c 2763 with driver mr. Sreenath/chippu (Mob no. [protected]), first after reaching my residence requested for cash payment instead of ola money and also refused to switch on the ride portal citing that he would not be in a position to give a receipt for the the journey. The taxi was pre-booked from residence to airport.

Even after he cancelled the scheduled trip, one more trip was allocated which again the driver cancelled.

It was horrible experience and request the concerned authorities to take stern action against the driver and keep me posted the action taken.

Regards

Shekar
[protected]

I had lodged a complaints with ola cabs but no response as on date 60 days are over from date of double payment but not yet reversed by the company. I had sent them proof of debit on 10/12/17 and again on 11/12/17 for rs 373/- paid by me twice for one single same journey so as to continue to use their services again as told to me by their customer care division over phone.

Hello.
Good afternoon dear ola. I have a book mini micro cab south bihar to najafgarh on date[protected] around 7:00 pm. Driver choose a wrong route i telling a driver you should choose dwaka mood and dawadi mood but driver not accepted the correct location. He force me uttam nager location better for you. This place is fully trafic. Driver not accepted mistake he charged 1600 rs and warning call a police. Sir please kindly refund my wrong charge and punished the driver and unlocked my ola account

Regards
Anil sharma

I had an advance booking of 9.30am from prestige shantiniketan to malleshwaram (Bangalore) which i did at 8.30pm last night.
The driver assigned on calling mentioned that he will take 15 mins more which means 9.45am
I called up the call centre and the agent aruna arranged for another pick up which will reach in 5 mins which meant 9.45.
I requested her for the waiver of 30/- rs which she flatly refused.
I called the other driver assigned who reached at 10.02 mins... Delay of 32 mins.

Who will pay for a advance service for a service rendered 32 mins late??!
What are u charging for after that half an hour of hassle where i made about 9 calls to get my ride sorted out?
Anyone will pay for the ride whatever the amount is as the service is rendered.
But who will pay for a service not rendered and that too the ordeal the customer faces??!
What are u charging for??!
Does ola have any sense of ethics???

I need a waiver off with an apology

Thanks
Ritusmita

I am mansi who was traveling in a ola cab with my family in a share car. I booked a swift dzire. The car was broken from every parts. All it glass we're broken.
When my father opened the door when the ride was complete. My father's finger cutted down with the car window and all his blood flow down. I got shocked.
Can you please help me to root out this problem fast?
Hope for positive response from you.

Hello team,

I have serious doubt regarding your ola money service. It is my observation since last few rides that, after making a booking driver always confirms whether payment is via cash or ola money.
And i usually make payment via ola money to avoid any hassle.
Recently i missed my flight due to same reason.
On 5th feb 2018, i had a fight at 11:55 p. M. For my hometown, driver named allauddin shaikh arrived at around 10:25 pm. On sitting in cab, he asked "are you paying by ola money?" i answered yes to which he answered that he didn't had cash for diesel and cancelled the ride and took us on a condition that we will pay via cash. I had to agree to the same considering my flight timings.
The driver drove extremely slow and behaved in awkward manner during journey
Later on under this situation, i had to miss my flight due to all this last minute unprofessional behavior by your driver.

Now my question ola cabs is :
Why are you having an option of ola money when your drivers don't accept it?
Why are your drivers so unprofessional?
Is there something wrong with your ola money service? Do you guys make late payment to drivers if payment is via ola money?
Will you take responsibility of the flight which i missed? Who will bear the loss?
I need serious solution (Via refund) to this and want you to take strict against your driver.

Thanks and regards,
Rajat raj

I booked Ola ride on January 31 and immediately cancelled it. I was not charged any money towards cancellation. But, an amount of Rs.5499/- was deducted directly from my bank account to Ola on the same day, immediately after cancellation.

I contacted Ola customer care and followed all the steps. But till date the issue has not been resolved.

Please refund the amount.

Dear team,

I booked an ola auto on date-04/02/2018, from hadapsar, pune to drop location-manjari railway station, manjari (Bk)

Total km covered-6 km

At the end of ride, while invoice generated online, i observed that the fare for ride is too much high (97 rupees) collected from me & auto driver told that this is online generated bill you have to pay this full amount.

Wrong bill generated.