Ola Cabs / ANI Technologies Complaints & Reviews

I had booked an ola using the ride later option a day before as my father had to leave for the airport next morning. The ride got scheduled and the driver details were shared 15 min prior to arrival. Few minutes after my father boarded the cab, i noticed another ride got scheduled and the details of the current ride vanished and the app showed another driver reaching my place. I got confused as to how can another ride get scheduled when the passenger is already in the cab and is in a ride. After reaching the airport, my father understood that the driver had cancelled the official ride but dropped him unofficially. He charged him as per the ride estimate. All these could not be discussed and clarified as my father was in a hurry to leave for his flight. I could not track the ride and also the fare summary was not sent to my mail. This is for your kind information that this matter be taken seriously and looked into to avoid such instances that can lead to untoward incidents and controversies. An immediate action on this matter would be appreciated. This is for your guidance please.

I'm a regular customer and use ola cabs daily. However, i faced this scenario multiple times that i was charged higher than expected and the promo code was not applied - because may be driver took longer route or whatever surge charges reason but why it was showing much lower fare when i booked?. I tried to lodge complaint on ola app but no use : (

Not sure if this is happening with other customers or me only? Promo codes are just a scam which never got applied at the end of trip.

Details are as follows:
Jagkran singh
+91-[protected]

Crn for which i got charged higher than expected:
Crn [protected]

There were multiple crns but i can't fetch form my app.

I urge you to please look into the matter asap and take necessary action to resolve this.

Dear sir,

My name is selvanathan stephen mobile no. +91 [protected].

I am writing to dispute against your driver rajesh s, auto crn [protected], on nov. 28th at 5 pm i had booked an ola auto from hutchins road to ibrahim sahib street, bangalore with my six yer old child and the fare showed rs. 29/-. Driver rajesh took a long route and dropped me at commercial street which was very far from the designated ibrahim sahib street. When i asked him why he dropped me at commercial street he said ibrahim sahib street is just walk able distance from here, as i am new to bangalore i do not know the exact routes. When he dropped us at commercial street the bill came to rs. 110/- i was shocked at this price as i have travelled before to ibrahim sahib street with fares of maximum rs. 30 or 40/=. I told him i had no money to pay as i had carried the exact change for this trip driver rajesh was very rude and started shouting at me where the crowd started collecting to enjoy the abuses thrown at me by driver rajesh, he even threatened me that he will take me to the police station, i told him i had hired ola only because it showed rs. 29/- and not rs. 110/- and moreover his hooliganism just put me off as i had my child who was just too frightened seeing him shout at me.

Sir i have been using ola for the past so many years and have always give 5 star ratings to your drivers and appreciated them for their good work. But this incident has just put me off track and doubt olas credibility in the market.

Request you to please investigate this matter and strict action be initiated against driver rajesh as some one else may face the same situation as me..
Thank you,
Regards
Selvanathan stephen

Hi,
I have got ola credit limit of 500 rs into my ola account, i have travelled in ola and paid extra amount in form of cash after my journey, actual credit limit in ola is 500 and they sent me message to pay 750 rs
I asked them the details, they are not sending the detailed receipts of my travel and no response from them, and they are sending messages daily to pay amount.

I booked a old micro cabd from bangalore, near jayadeva hospital on november 29th 2017 at around 7 pm. This booking was done through ola app. The booking got confirmed for white ciaz ka13 c 1183, driver contact # [protected] and driver name theertha. I got the message and i contacted the driver to guide him the route. He asked for the drop location i said i'm in traffic and i will guide you the drop location once boarded the cab. After 15 mins i again called the cab guy seeing that it is not moving in my direction, he again asked for the drop location and had to make him clear that why do you want me to tell the location when it is already done through ola, you need to check this with your company (Ola). He was so adamant to say that if you say the drop location only i will come if not i will not come. Then without any choice i told him the drop location. Then this driver said i will not come to the pick up and do what you can do. I had to stand in the road for 45 mins waiting for him to either come / cancel the ride. Then all of a sudden the booking got changed from this to another driver name ramesha without any call or msg even after 30 mins. Ola needs to work on this bit with their drivers and teach then the courteousness and professionalism and how to behave with customers. Ola sucks.

I have booked ola cab yesterday at night 9 while coming from ola i just forgot my mobile in the cab. Then later on i have called to tat ola driver, i ask him whether my mob is their r nt. He told me its not their. Afterwards i have told him i ll complaint to police then he told me to give 500 rs then only i ll give ur mob and next morning i have called then he try to flirt me. Then later he was demanding more money to give him and ola driver care no is ka 03a 8985

This morning i booked an ola auto from saidapet to west mambalam, chennai. On calling the driver, i had specifically mentioned an aged person is traveling and told him to just wait for 2 minutes. She also walked as fast as she could to the road but when i called the driver he said once booking is done i cannot wait and just left telling you can cancel the drive. Booking number ref: crn[protected]
This kind of behavior is just intolerable when you can't be patient for even 2 minutes why do you place ads saying auto will come anywhere. Just remove all your ads and shut your company till you find proper drivers! I don't know if any kind of action will be taken but to those who read this, dont prefer ola auto unless you don't have any other options!!

Today 29th november 2017. I attempted to book at ola taxi from worli to infinity mall andheri (W). While while booking the waiting time showed 2 mintues the ola cabs booked had waiting time of 9-17 minutes.

When i cancelled the booking rs.25 was deducted once and again the second time rs.25 was being deducted

I feel if the time show was 10-17 minutes i would have not booked the service.
So this money rs25 deducted and another rs. 25 showing as to be deducted must not be deducted and refunded back to me.
I will not use ola services till this issue is resolved

My mobile number is [protected]
Name :savio c dsouza

I tool mini cab from dorabjee paradise to wakad i. E ride of 31km and normal rate for which is rs.350, and pre booking rate wad around 311 but when my ride was finished bill was gerated of rs. 768 which double of the normal fare.. Driver took that money and said it is extra, normal fare is between 350 to 380.. Lodge a complaint with customer care abd you will get refund for sure..
When i am trying customer care, my call is getting disconnected with the message saying my number is not registered, i used same number to log in, otp was generated on same number, driver called me on the same number before the ride and your customer care also called on same number.. Please get in touch with me and refund my money or else will lodge comlaint against ola and driver for looting common person and cheating with different fares i. E pre booking and post ride
[protected] sonali prabhu

I booked out station cab from vijayawada to gudivada on 29-nov-2017 and got silver zest vehicle no ap16tvc1365 with otp 1668. When we onboarded into cab and said otp driver told me that is invalid and after multiple options attempts driver asked me to cancel ride which charges me 150 rs and unable to book the another cab till the payment done for 150 rs. I tried calling customer care but unable to find no please help me out.

The behavior of ola staff at their service center is worst.

They are just not at all bothered about solving your problem.

They simply say no matter whatever i do i will get my salary on time.

They make you wait for hours for just a small work and make you come again and again.

This is how you train your employees to behave with customer?

Hope the staff will get changed or improved.

I booked an auto through ola app at 8.57 pm on 28/11/2017. Before booking, the amount shown was rs 41 and after i reached my destination my bill was rs 101. I know that the predicted amount is not the exact one but the difference of 60 rupees is not tolerable. My registered number and mail is mentioned below.

Contact me on
[protected]
[protected]@gmail.com

Hi,
I used ola cab 5 time between 6th nov to 13th nov. But even after requesting several times and writing several mails to ola i did not received any bill for said trips. I tried it using ola app but when i did not received bills i wrote a mail to ola support and result was disappointing, called them on their call center but the person sitting on other end was not able to download and send me the bills. On which my complaint was escalated further (As they told me) and since then i am waiting for somebody to contact me and resolve my issue.

This is really very difficult to for me understand if iam demanding (Bills for trip) something which i should not.

Really pathetic service from ola. Because of not getting bills from ola i am not able to raise my expense reports and get reimbursements from my company. My expense reports are on hold and received credit card bill will ola pay my bills till i get my reimbursements.

Ola cab driver intentionally blocked/tried to hit our bike 3-4 times from jntu to hitech city flyover with cab number ts10ub0607. On seeing this one of our co-rider suggested to note the cab number to complaint to ola. But the customer support people denied to take the complaint asking for fir with the police. When i asked how police will take fir for rash driving as they have more complicated things to do, they told that they cannot even warn the driver without fir. I feel it as maintaining cabs is not company's responsibility and it is only taken care by police. The company is not responsible for their driver??

Today in the morning we are driving at antu the cab driver almost hit our bike intensionally 4-5 times. One of the rider suggested us to note the car number. He did this till we are into hitech city flyover from jntu hyderabad. Car number is ts10ub0607. Removing from duties such personnel is very good for other riders. Such a rash driving is not acceptable at all.

Just take a ride from this id [protected]@gmail.com. My father had an accident and he dropped midway. He said he will go straight and will not take u turn. My father had to crossed road when he barely able to walk and when i called ola office dhanbad he said sir wo apni suvidha dekh rha aap apni and the worse part is i tweeted this incidence to ola and their shocking reply was
We regret any hassle caused. We did check with the driver partner and he confirmed that the trip was completed as per the client's request due to the traffic jam. Also, the driver partner will not be able to drop you further once the ride is stopped. We strive to serve you (1/2)

Dear team,

This is to inform you that i have a booked a advance cab for tuesday morning i. E. 15th nov at 3.45am on monday evening at approx 11pm, and got the confirmation on cab details at 3.30am, accordingly, we called to cab driver, initially he was in sleepy mood, and somehow he convenice to come on pick up location, saying he comes in 5mins on call, but soon after, his call not connected and after he cancalled the cab on his behalf only.

Now, i have the flight of 12k from bangalore to jaipur at 6.05am, which was missed because of his mistake, and i have lost my amount.

Am at bangalore airport with family, going to native on family emergency, now its all go in waste.

So, now this is request you to please as this is ola mistake, so initiate/refund this amount to me.

Else, i have write to consumer court for further action, and anyhow, i take this amount from ola.

Cab driver contact no. [protected]

Thanks for understanding!!

Regards,
Gaurav

I hv already raised a ticket (Ticket[protected] on nov 6 regarding unauthorised access to my account. The person had changed my email id and then mobile number.
On raising the issue to ola customer care ; i managed to know that his name is lohith and mobile number 9*

The last booking i used ola money was on nov 3 for crn[protected] for rs. 86.
2. I was not able to log in my account on nov 4 and the ola app was registering my mobile number (8*0) as a new user.
3. At this point of time if you try to see my account under this mobile number it shows blank and my entire rides etc have been erased off.
4. I have record of all my emails / invoices etc and i have attached a few for your reference in the emails sent with the ticket #.

* i need to raise this as an big security issue because some one has been able to do this to my account - he can or is doing it with so many other users.
*i also need to ensure my ola balance is restored back asap.

I'm a regular user of ola cabs. For my office commute, i use ola share cabs. The routing that ola cabs follow is extremely pathetic. For example, if my pickup is in tilaknagar and drop is at hitech city, the co-passenger pickup/drop would be in begumbazaar, which is nowhere on the way to my destination and instead is about 7-8 kms out of the way. By the time the driver completes dropping, we get another such pickup/drop which is again out of the way. Hitech city is a common drop location as there are too many people commuting to the same place for work. It is the it hub of the city. Ola is only bothered about charging the passengers exorbitant amount of surges and extra charges, but doesn't care at all about passengers' timings. It takes about 2 hours to commute, while half of commuting can be cut down if they provide proper routing. Ola started of well but now has only turned into a money laundering business which cares least about the customers. If they have a problem, they should increase the number of cabs but not play around with the timings of people. A few minutes up and down is adjustable, but hours and kms of difference is unacceptable.

I booked a cab on 26th nov 2017 from iit bombay to anushaktinagar, chembur. The ride of 14.5 km cost me 629 rupees, including cancellation charges. But, i never cancelled any cab, i don't know how any cancellation was involved. But the main problem was there was an extra charge termed fare increase of 345 rupees, over and above the distance fare which was given as 116 rupees only.