Ola Cabs / ANI Technologies Complaints & Reviews

Ola,

Your auto drivers are not accepting ola money.
What if someone does not have enough cash and tries booking.

This is not the first time.

I have faced more than 30 drivers telling no to ola money.

They are telling that ola is paying only very less to that we have actually paid as the bill.

Please take some action.

Or do not advertise your ola money scheme in tv or online.

Hi ola team,
I'm a regular old rider, using old daily while going ofc n coming back home.

I want to raise a complain against the old driver who has picked me today 20th nov 2017, rise details: osn[protected]

My name is swati maheshwari.

As my regular schedule i have booked the ola and call the driver immediately after i receive the confirmation that old is booked.

I was able to see that tehdriver was 5 misn away from me via navigation, but he picked my called saying that it would take me 20mins to reach the destination, i asked bhaiya it is showing that u r only 5 mins away, he said dont know its showing incorrect, i cannot come, cancel teh drive, i said i cannot because ola will charge me, im ready to wait for 20mins but u can come. He said no i cannot come and drop teh call.

Still i didn't cancel the cab and waited for him.

He came i shared the otp and he started the shared drive.

Over teh curisity i asked him bhaiya why u denied though u came in less than 5 misn now to my location which u were saying 20mins.
Very rudely bluntly and arrogantly he replied - aapko bola tha na cancel kero, nhi keri to aana pada, pata nhi kya dikkat thi, aapne batamizi keri cancel nhi kia mere khene per, isliye aaya hoon.

I was looking at his face as i was not expecting this answer.

I said bhaiya u r on ur duties n not giving me any favour, he said favour he to hai 52 rs dekar 8 lacs ki car mein baitho ho to favour he ker rha hoon.

And subha subha dimag kharb mat kero... And he haunted me like a ghost.
Harresed me...in between he kept saying one or the orther thing... I dont feel like arguing with him as he was noobody for me...
I got so scared.

He picked the next candidate and drop me.
Just wanted to know are these illertriate people are kept by ola as their drivers who even dont know how to talk n what to reply and with so much of attitude???

I want justice and want the driver to be taught manners.
Some strict action to be taken against him, i scared that if it would have been a night time he could have done anything, the way he was scaring at me.

Date of incident: 17-nov-2017
Ola booking number:[protected]

I booked a ride on nov 17, 2017 from diamond district office, hal road bangalore to janhavi shelters, yelenahalli-bangalore. Total distance is 13 kms i had booked it under the share ride pass 12 kms for fix rs 90 and balance will be charges at variable. I was excepting the fare would be around rs 125 (90+15+tax). But to my surprise it was rs 172 + tax 13.11 total of rs 186.

When i raised a complaint they told me that it is prepaid and system calculated. After that i provided them the actual distance based on the google gps which is 13 kms for which they claim that it is 17.34 kms, when i asked for the details of route and billing break they refuse to give the same. Instead they say it is calculated by system.
Attachment:
- actual google map with distance.
- ola invoice
- ola booking point detail on map.

Resolution:
- refund of access amount
- fix the solution.
- share the details of route and break-up of fare.

Ola cab driver vehicle no. Mh43 d 9017 brown wragon r miss behaving he even don't know how to talk with customer such driver not suit ola standard. Please take correct action. I respect every ola drivers and it service but this worst experience change my mind. I called ola to come at bus stop, maitri park, chembur but he doest know where this place. My question to ola why they recruit such driver who even don't know about mumbai. I am just shame on you ola.

Booked an ola ride (Vehicle number: tn 11 v 2358) today morning and after a wait time of 10 minutes (He was dropping off another customer) he arrived at the pick point. When i was about to board, he asked me whether the mode of payment is cash or ola money. He asked me to cancel the ride when i responded as ola money. Since i was in urgency and i already waited for 10 minutes, i told him that he could have called and told me to cancel the ride instead of making me wait for 10 minutes. He became furious and started shouting in all sorts of offensive foul and vulgar language. When i said i will raise a complaint with ola he responded that nothing will happen with such complaints. Really a disappointing and disgusting experience with ola. Such an unprofessional drivers should be removed from ola. When ola is promoting customers to use ola money, drivers are abusing customers for using the same. Time to say good bye to ola and start using uber. Disgusting customer service.
Attached is the picture of the cab. Please take necessary action.

I had pre - booked a cab from ola on 11 nov'17 for 4.30 am.
Knowing the fact no cab will be available at that time, i pre - booked it for my parents convenience.
I got the msg triggered to me at sharpe 4:30 am and this the the time where in i required the cab for journey..
Upon that there is no compensation and apology from ola.

I want you to take necessary action on this.

Sir, on 15th november around 9'o clock i took a cab from old bowenpally to ashok function hall at saroor nagar. He charged me 368 rs. On same day. At evening approximately at 4 i had booked an auto from old bowenpally to ashok function hall at saroor nagar. He charged me 468 rs. Why did that auto driver charged that huge amount? Compared to a cab charges auto charges must be low. I need genuine answer from your side. Please anser me as soon as possible.

Ola customer service is not good. Ola team only spoiled ola company name. 16-11-17. I was booked on ola outstation package. Total amount it was shown 1736 rs and also same amount was collected by your driver. But your cheating team will deduct my ola credit 500rs. I was complaining your ola customer service, they are simply said please go to court and give police complaints. If customers giving complaints they are not taking any serious actions. Particularly mr. Arun who is handling escalating complaints his answer is irritating. He is simply supporting your driver partner. Without proper investigation your team encouraging your cheating driver. Am writing to social media for the same concern and i need a justice to me. Please take necessary action and also take a disciplinary action against your ola driver as soon as possible.

Ola cabs has robber me of my money deposited in ola money account.
I have not bought any pass, however the company by some default option has charged me money, without my knowledge.
On complaining they are refusing to return my money for two share pass which has been charged from my account unnecessarily.
I feel cheated and robbed and this option seems to be notorious for consumer.

Date : 18 nov.
Time : 1500 hrs.
Location : mumbai airport.
—
Seq of events
1. I booked an ola cab
2. Swift desire was allocated to me & i contacted the driver. He came to pick me up & i loaded the baggage in it. The otp did not work. So strange.
— sms fm ix-olacabs recd is reproduced below.
Sukhvinder ([protected]) is on the way in a white swift dzire mh46ad1466. Please reach terminal 1b to start your ride.
Once you board the cab please share otp-9378 with driver to start trip.
— soon after i got a call from another driver waiting for me with same otp.
— sms from vm-olacab
Ajay ([protected]) is on the way to your location in a silver wagonr mh47n1649.
Once you board the cab please share otp-9378 with driver to start trip.
—
I had to change the car with baggage.
The cr has tyre puncher in the way.
—
It was not a good experience with ola this time.
1. Please rectify the bugs in car booking system. Why should a customer get two cans for same booking.
2. Have reliable cars. What is the point in having a 4.9 rated driver who cannot keep the car in good condition.in fact the driver kept on speeding up until i told him that car is making abnormal noise.
Bk kalra
[protected]
My mail id “brijesh. [protected]@gmail.com”

I booked ola auto from villivakkam jaganathan nagar to kolathur bhavani nagar total fare is 29 only but he collected cash amount of rs.30 and also my ola money of rs.29 is deducted from my wallet he cheated me and shouted me to give so i gave cash to that driver i need my amount refund my amount of rs.29 to my wallet

And also the auto number is differ
Driver name - usman. Ar
Crn [protected]
Auto name - bajaj re

Dont cheat us like this it is repeatedly happened to me. Refund my amount

His attitude was very rude to me

Ola has blocked my account on 16-nov-2017 saying that multiple cancellation happened on same day. Actually there was only one auto cancellation done by the driver not from side on 16-nov-2017. After that i updated the cancellation reason in the app and booked another trip. Don't know why my account is blocked after that. When i asked them for the reason below is the reply i received.
"we would like to inform you that it is completely system automated and there is no manual intervention. Hence, we will not be able to share any further information and will not be able to unblock the account."

Icici bank and ola are cheating customer by giving offers on collaboration. Icici gave a coral plus debit card with 249 monthly maintainance fees stating that i will get 1st 40 rides as ola select rides in a year. For this i just need to add my coral plus card to ola app. Ola does not let me add my card and they say it’s for privileged customers only. Ola send message to add card and cs says it is promotional message. Please help stop these people conning the customers like this.

Many a times it happened that drivers dont inform about ride cancellations and they simply do not come for pick up.once it happened that at 8 30 pm I had to call customer care to cancel ride of morning 10 am which was still shown as scheduled!

Each time when raised this to Ola, the same point said that feedback being taken & will take actions sobthat such issues won't occur again, but no substantial actions being taken and issue is recurring

Really pathetic and difficult to face sitution it becomes as you don't get conveyance in morning rush hrs.
That impacts whole planning and meetings in morning slot at ofc.need to get rid of such incidence on High priority

I have made a payment credit from my account using the ola app.in this the payment has been debited from my account but the amount is not credited in my ola account. Payment transaction reference number is given below
1.[protected]
2.[protected]
In this transaction one amount has been credited my ola account but another one amount is reflected.
Kindly check and credit the payment to my account as soon as possible

Ola cabs / ani technologies — payment.

1 review
Vi vijayalakshmi swamy on nov 13, 2017
Submit a complaint
I took a ola rental ride on oct 16th 2017. And i made d payment through cash. Yet ola is asking me to make the payment again. I called the diver to know what happened with the payment. But the diver kept disconnecting my calls. I called and raised complaint twice to ola but no response. This is sickening to know how incompetent ola is.. Disgusted with the entire situation.. I have been an ola custom for a really long time.. And this is not something i expected ola to do..
My issues is a serious concern. I paid the diver in cash and im not willing to pay 3 grand again. I want to take this higher. How to go about with that?

I tried to book a ride. I selected micro cab. It shown inr 197/- as the fare. When i was watching, suddenly a msg. Came that buy a ola pass to get this for 127/- and upon clicking it took me to share pass buying screen. I purchased the pass worth inr 30/- whatever shown on the screen. Later when i came back, it gave a msg., pass is not valid for this ride, so cannot be applied. So i ended up paynig inr 197 + 30/- = 227/- instead of inr 127/-.
Upon writing to them, they said, i should go to google maps and find distance myself. I should purchase pass by my choice as their app is buggy and cannot measure distances. Now same ride was available with uber for inr 120/- with no such fooling. I suggest all users to stop using ola as it appears this is their regular cheating method to extract money from customers. I hope this reaches all people. Thank you.

The ola taxi which has been booked on 5th nov. 2017. That was cancelled by taxi driver and not by me. Your taxi driver argued and denied to come. One more comlaint is also there, your app do not provide the exact pick up location when i mention the address in your address bar. For 564 9/b saket nagar bhopal it provide the location 3a /3b saketnager bhopal. Or some where ahead from saket nagar panchwati shopping complex.
On this issue only your driver argued with me. This is a serious issue. Kindly see to it. Unnecessary the customer should not be bothered.

Today i book a ride (Auto) without any information how he can cancel the ride and i call backed and asked him why you cancel the ride he says "for giving 30rs why i need to come" is this the way u treat a customer. And for the name sake you giving the offer and putting advertisement to attract the people and their is no use of it utter waste of your service. If your not going to take any action on him.. I will just posted in the social media about this..

Dear,
I had a bad experience at pune airport on 11th night as i kept waiting for ola driver. The drivers were very much on spot but avoided me even after talking to me on phone and in person. Kept waiting for five minutes to get my booking cancelled. It got repeated for three drivers. I am fined rs 50 for cancellation. At last i had to travel by uber. It was from 1.30 am to 2.30 am in night. Feel hurt. Unfortunate. I refuse to pay fine amount and shall keep ola as last priority please.
Prof. Dr. Ashish panat