Ola Cabs / ANI Technologies Complaints & Reviews

Today morning around 10:25 am at hsr layout greenview hospital signal, one of ola's driver skipped red signal, came in a wrong route and hit my bike and ran away without even looking back at what happened. I don't know why ola hires such irresponsible idiots who don't have common sense and basic manners.
This shows the true nature of ola's procedure of hiring drivers, hire drivers who kill people on roads and run away (In short 'murderers') ola is really doing a great job, reducing india's population.

I took a ola rental ride on oct 16th 2017. And i made d payment through cash. Yet ola is asking me to make the payment again. I called the diver to know what happened with the payment. But the diver kept disconnecting my calls. I called and raised complaint twice to ola but no response. This is sickening to know how incompetent ola is.. Disgusted with the entire situation.. I have been an ola custom for a really long time.. And this is not something i expected ola to do..

Reference number: osn[protected]

Ola money before booking cab: 87/-

After booking shared cab, the total cost was around rs. 314/-.

Cash to be paid=rs. 227/-

Since no money left on wallet, i have recharged with rs. 599/-. Total balance

Shown is rs. 686/-.

After the raid, i have paid rs. 227/- but noticed that rs. 314/- deducted from

Wallet instead of 87. I have asked the cab driver but he said talk to customer

Care as it is showing cash for him where as total fare has been deducted via

Ola money. Looks like its a royal way of cheating customers by ola

Developers who developed ola money app.

How can i get my money back.

Regards,
Jayavardhan

Hi,

I had booked an ola cab on sunday (5th november) morning and made the payment on sunday itself via credit card. The amount was deducted from my card but the payment statue is not updated in my ola account due to which i am not able to book any ride as whenever i open the application i am getting transferred to the payment due screen.

Regarding the issue i had raised a complaint on wednesday (8th november) and have shared all relevant details with ola team (Screenshots of my card) on wednesday itself. But still (Today is 11th november) i have not got a resolution. I have sent multiple email to ola support regarding my issue but theses guys are not even bothered to send a reply. When i call there customer care the associates sitting there tell me they have escalated my issue and i will get a resolution as the earliest. But nothing happens after that. I believe they are not even worried about the customers and are very neglecting them. All this actually shows how in-efficient they are in doing their jobs.

Hi i am ur passenger who ws travelling from malad to nagpada with my wife in share cab.
Driver detials =
Satish gangwani
Silver wagonr
Mh05 dk 0645
Whilst driving in the middle of the trip ur driver got a pick up which got cancelled..
Bt the driver tried to accomodate him in the vehicle without authorization...
I objected 2 it but the driver started an abusive fight and threathened to get us off the vehicle...
We felt so helpless and were soo frightened with the absurd behaviour/.. Kindly take strict action regarding this driver

Said driver told me that drop destination is showing at hadapsar bus stop & he refused me to take hadapsar industrial estate. Demanded force fully rs. 30 & took rs 30/- ; refused to drop on hadapsar ind. Estate. I had to book again from same place to drop at same destination. Again same driver was allotted to me. You can check my rides. I had to pay again rs. 30/-.
1) why this happened; don'the you have any control over such drivers? 2) we trust ola. If it your internet error; why should i suffer. Thanks god it was matter of rs.30/- only. But such practises will encourage cheating & this will jeopardize ola image.
Hence, you are required to give me discount in forthcoming ride. Or otherwise i will have to go for other transporters.
Hope you will understand the seriousness of instance & see this should not happen with others.
Please check attached screen shot for verification.
Thanks i like ola
Suhas. [protected]@gmail.com

I have been a loyal ola customer fr more than 3 years now. As usual i was booking a ride to work when my acct was blocked for no rhyme or reason. I called up the call centre who sd that i hv violated their terms. To which i asked them which terms. They sd that they had no clue why my acct was blocked and i was to send an email which i did. I got a response stating that they were also not aware of the issue and they need to investigate. R u guys kidding me??? Without even telling me what exactly have i violated how can ola block my account. As a consumer i have full right to know that.??? Never ever i have recd such pathetic service.

Hardik dutia

Email id:[protected]@gmail.com

Am repetitively facing issue of changing fare wherein the fair shown before booking is less than actual charged whechecked with ola for such complaints it's told that it will get refunded by clicking on link thay t they will sent. But no such link is forwarded. What they said on call that this will be taken care, is not followd

Rather the same steps for app are given from which no action being taken

Following are such complaints numbers

Please. Assist ad other customers also should not been charged unnecessarily on daily basis.
7095914
7097796
61018711

Today i booked ola shuttle for the departure time of 7:48pm from techno polish mahindra showroom. I was standing there for 30 minutes. I was continuously trying to connect to the driver but he was not taking the phone. After 20mins the driver picked the phone and told that he is not the driver for that shuttle and someone else is the driver of that shuttle. Then after 30 mins i received a notification of auto cancelation of the shuttle. This is really very much disappointing. If the shuttle is canceled this needs prior intimation. Who will take care of the harassment i faced today? This is not acceptable at all.

Hello,

Yesterday night when i was asleep there were many transaction on my debit card - axisbank debit card - which were fraudulent and not done by me.

5 of the transaction shows the amount debited towards olacabs payu totalling 45, 000 inr.

The exact name towards which the transaction happened is :
Ecom pur/olacabs payu/gurugram/091117/00

Date of transactions : 09-november-2017

Please help me to revert those transaction amount.

I may be reached to : [protected]

Thanks,
Nirav

Your ola auto to kanhai gaon gurgaon 4days back agreed to return to paint shop where i left some purchased stuff. We only went 1km back, picked stuff and reached destination exclusive floors dlf5. Once there he demanded rs100 instead of rs29 + waiting /extra 2km return route. Now you have blocked my account for your ola auto driver s decision and my excess cost!
I am a school teacher& 1year regular customer of ola. Kindly unblock.

It has been noticed that recently one of your registered driver tried to harass miss shiku shetty just because she called her uncle this is an utter rubbish, that such a thing is happening with the most known and legitimate brand being a rational person after this event i would never you this app and also try to suggest as many people as possible to not to use this app or other wise please take a legitimate action against that driver name of the driver mohd nazim, car silver xcent, his phone no.0 [protected]

For no reason they blocked the account,
Customer support people are talking very badly and they dont even know why the account is blocked, they are saying system has detected some violation of policy, but dont know what.

Even website do not provide any reasons for account being blocked.

Luckily i could transfer the ola money back to my bank account through ola money app, which was around 1000 rupees.
My ola account id is juhi. Zee. [protected]@gmail.com, please unblock my id asap.

Yesterday, i booked a can around 4:40 pm to go to palayam from my house near kanjirampara. I was ready when the cab arrived. But when the cab driver turned and came to my house, he asked me why i had cancelled the trip. I had not cancelled the trip, but was dressed and ready to go. He dropped me in palayam, but i had to pay rs. 50 extra as cancellation charge. He told me that the same thing had happened to him earlier that day too. Strangely, the same thing happened to me again, but this time, the cab immediately got another trip and i was not charged. I have been unnecessarily charged rs. 50 extra, which should be paid back to me.

I have booked the ola micro from rohini sec-7 to new delhi railway station. Approximate distance is 15.1 km and riding time is 64 min. But the actual charged from is rs 280. When i spoke to ola customer care. They told that per km rate is rs 6 and riding time is rs 1.50 per minute. If we calculate accordingly the fare comes out to be rs 220 approx.
Customer care executive said that it was peak time so due to higher demand charge was higher.
If there is higher demand then ola should not be booked as all cabs must be occupied.

Ola in this way charging higher amount from the customer. Now ola is not providing the proper summary of the bill. They are mentioning the base fare and taxes only. Earlier they were providing the invoice.

I availed ola outstation cab on 5th nov, from greater noida to haridwar with the following details,

Crn numbers [protected]
Driver - suresh ([protected])
White wagonr up16et1652
Fare - rs. 2967

Driver requested me to pay in cash as he would need it for expenses. So, paid this amount in cash. Somehow the same amount got deducted from my ola money account as well. I ve been trying to reach the driver sine then, but he not pick1 up my calls. I raised the issue with customer care (Ola support #[protected], no reponse from them either.
I need refund of rs. 2967, which we additionally charged to me.

My son booked an ola auto from sector 50, noida till sunriseville school on 7th nov 2017. The charges on the app showed rs 32 but when the boy reached the school, the auto driver said that he has to pay rs 40 because that is the correct charge. The auto driver's name is and his auto number is. Why does ola hire the services of such frauds? Are they not concerned that such people are blemishing their services and good will? I demand action against this auto driver and his licence be stripped off and he not be allowed to operate under ola auto in future.
Auto driver's name: morpal
Auto number: crn [protected]

On 3rd nov 2017 around 5:15 pm when i was at medanta medicity, gurgaon, i have tried to book a cab for jamia nagar, okhla, delhi. Due to weak signals at the site booking was not processed and two times i have booked cab but there was no confirmation of booking as message displayed was "try again". Failing to book, i requested my fried to try for uber.in the mean time an uber cab booked by my friend and i was boarding the same when a call from ola came. I told the driver that as my booking could not be completed, i am leaving by an other cab. A fine of rs. 75 has been levied on my next ola ride.
Earlier at around 4:55 pm on the same day, i have booked an ola for the same destination and driver confirmed booking. After more than 10 minute when i called him on [protected] back he did not received two calls. I
I think you better what you have to do now.

Today i booked car from rt nagar to railway station. Time to reach pick up point was about 15 minutes. I was waiting for the car to arrive. But i got call from the driver who asked me to cancel the booking as he was continuing with existing customer to air port. When cancelled, and tried booking once more after some time, i noticed that rs50/ as cancellation charges. I would like to bring this to the notice of government, and approach court incase i don't get right reply.

He was not responding my call and he was away from my location and he misbehaved with me. I'm doctor as profession and always trust the service of ola cabs. I'm very surprised to see such a person, working with ola misbehaving. Do the needful. How can someone just talk in abusive language and misbehave like this. If my issue will not be resolved, i will never ever trust ola cabs, and i will post this in every social media site. So that people will come to know about this situation. How can a driver be so rude?? Why you have to keep such sort of person, who are unable to understand or know how to behave. This is some kind of weird sort of a person and i want you to resolve this issue.