Ola Cabs / ANI Technologies Complaints & Reviews

I booked a micro (Crn [protected]) and ola sent me a taxi. On raising the issue, ola executive informed that in micro, the make is considered, irrespective of it being a kaali peeli. So ola sent me a taxi and justified that it was correct. On asking why the separate category of taxi, there was no answer and the executive repeated that irrespective of the black and yellow as it was an indica, it fell under micro.
My concern still remains. If india comes under micro, then why has ola kept a taxi category where too the make is indica

On 31st october i booked ola taxi from epip zone to state bank of india, aec layout at 10.15. The driver did not respond. I reported the matter to ola support through ola app. I got a response that i had to wait for five minutes more. Later i got a message that the ride was cancelled though i did not press the option. Today while booking a ride i noticed that rs.50/- was imposed and collected from me. This is unfair as i did not cancel the ride. So please arrange to withdraw the penalty of rs. 50/-. Somaseshu g

Hi this is sugirda raaja i have ride in between tambaram sanitorium to velachery... Driver at in drunk mode... He said that he was in chitlapakkam and it wil take 17 mins to come... But he was nearly only 1.5km... Heavy smell was came in a/c... Plz avoid alcohol while that driver in driving mode because it is not safe and secure... And the drivers was not accepting if the trip is long... They arr cancelling our trip by themself... Plz avoid that tooo... It is so irritating... This is not possible in uber and fastrack... Plz cancel that cancelling trip by driver...

Thank u...

I booked a ride on ola on 2/11/18 vide crn no[protected]: the ride was from railway parallel line sahakaranagar bangalore to bangalore baptist hospital which is less than 5 kms. After dropping me in the destination the driver said ok and left. After sometime i received information stating that 287/ is charged from my ola money for a total distance of 13.5 kms which is wrong. I lodged complaint on the portal but no response the booking details can be checked from the company. The sivalaya anandnagar being shown as drop point is manipulated by the driver, as could be inferred.

This is an incident on 1st nov.'17 at around 9:45 at delhi jaipur highway near earlier toll date passed ambiance mall, gurugram (Gurgaon).

I was in my swift dzire car and going to udyog vihar office when the mentioned cab driver hit my car from behind, my car took 2-3 revolutions and got in the opposite direction toward shankar chock under pass. By the time i could realize things, the cab driver ran away with his on boarded passengers.

This is a highly fetal accident, my car got fully damaged and my god's grace my life got saved. My car could have got stuck with other cars coming from opposite directions and more lives could have been in stake.

Need a strict action against this driver and expecting compensation in this regard.

I can be reachable at my mobile.

Yesterday me and my friend had an ola auto trip and i applied the coupon also and the estimated was 25. But on tht auto drivers app the amount was 40 and my friend went to his home and brought other 15 bucks. And the amount on the app to pay the auto driver is 25 only. So please look after this issue why does the amount on auto driver's phone was 40 when the amount on my app is 25rs

I was travelling through ola cab (Mini) yesterday evening (1st november, 2017) at 10.00 pm. The name of the driver is suman h a and car crn no. Is [protected]. He overcharged rs.125 in cash for toll saying that he doesn't have money and misbehaved which was completely unacceptable. I paid through ola money that included toll money. It was disgusting and please refund my amount. I tried doing it through ola app in the menu section but it doesn't work and says (It cannot be processed).

On wednesday 1 nov i recently received a msg on ola app stating that my account has been blocked.. Due some violation of policy.. I contact ed them but they say can't do anything as they can't tell the violation.. I asked them to re activate my account but they refused.. From my side i have not done any thing wrong.. Plz help me to get my account back as i have money in it..

Crn[protected]. I booked ola cab for airport drop. The total charge for the ride came rs.1107. I already selected pay by cash model. However the fraud driver took rs.1200 in cash and also deducted rs. 267 which was in my ola money. How did ola allowed the driver to charge my wallet without my permission. I tried to complain, the ola company is simply dislaying the message that it’s not their responsibility if i have paid extra to the driver. They are allowing this fraud to happen. The company is living in denial mode. Total fraud is happening, customer please beware of this rip off.

I had booked an ola cab at around 2.15 pm today i. E. 01/11/2017.. During the travel the ola driver said he did not know whether the drivers themselves pay the toll or no.. Hence he made the customer pay the toll.. However this is not a onetime incidence.. This has happened many times before with me/ my relatives. (Mh 01 bt 8030 otp - 7446). The toll is paid by the cab drivers themselves when i have travelled with other cab services.. The toll money should get refunded.

Date : 31st oct 2017
Time : 10 pm
Osn[protected]
Osn[protected]
Osn[protected]

Booking got confirmed 3 times and then drivers were called me and asked the destination and then cancelled the bookings. Got the below message to my mobile. I have suffered with this. Are your drivers served to the destinations which they like??

Sorry! Your ola share booking (Above ids) has been cancelled as driver was unable to server you this time. Please try booking again.

When i book ola cab to ride from Anand vihar terminal to Nirankari Colony, there was showing fare between ₹216-₹236,
But when i complete my ride ola charged ₹340.
Why ?
And when i talk to customer care he says you have to pay.
Why?
I paid that time coz i was late for my work..
But now i want back my extra money which u had taken..

On 28.10.2017, i have booked auto through net and otp generated by system, at the same time i got auto no. Mh 31 cb 5515 with driver seikh mohasin (Otp no. 4035). When i was call back to him which number provided by your system, that body has told that he is unable to come due to punctured his vehicle.
Again on same date and time i have booked cab on your site with otp generated by system, at the same time i got message with cab no. Mh 49 f 443 with driver amit petkar (Otp no. 9872). When i was call back to him which number provided by your system, that body has told that he has shown inability to come due to some passenger has vomited in his cab. When i asked to cancelled my booking, that fellow said that i have not reached to your nearby your location hence suggested to cancel the booking, your money will not be deducted. As i cancelled the booking, at the same time i have received a message for deducting of rs. 25/- from next booking. And my rs.25/- has been added in my next booking dated 30.10.2017 vide otp no. 5753.
Your good office is requested to look into the matter seriously and do the needful. Thanking you. My cell no. [protected] and email id [protected]@gmail.com

I would like to share you my worst experience and service concern what happen with us on saturday (28th oct' 2017).

Our friends came from kolkata for a day regarding their work, as they were new and they booked rental option of 120km/12hrs cab from mobile no :- 9xxxxxxxx, as they want to and fro from bhubaneswar to nuapatana, odisha (Which is 100km round way). When we about to start our ride we have said that we need to go to nuapatana. Then he started the ride, just after 3km he said we cannot go their and he was fully rude as he is not weeling to go at all. Then he scared us by saying that it may charge you around 3000/-. Then we said why it will charge 3000/- as it showed us only 1268/- after discount.

Then he said you can close your ride and whatever will be shown in bill you have to pay now. As we were not having that much cash, so we have to close our ride.
After close we saw it was 1268/- per only 3 km, which was really unfair with us.

We tried to use support service for the current ride, but we were unable to use as in "your ride" section ride detail was not visible at all (After restart of the device also). We were fully helpless. Then we said to cab driver to help us as it is not worth and we were getting late, he was very rude and the behavior was very bad. So we have to pay and leave the cab.

Kindly tell me one thing if we have did wrong at least the cab driver should aware of that we have booked the wrong option. So that we can cancelled at that moment and can pay 150/- for cancellation. Please tell me whether is that worth for going 3km in 15 min will be charged as 1268/-.

Please consider our request he dropped us in the middle o[censored]nknown road and went off. We were really helpless over there.

I would like to request to take server action for the cab driver and we apologize we booked wrong option as we were not aware. But paying 1278/- is really worthless.

Please take the genuine fine/fare and refund us the amount.

Iam regular user of ola and they blocked my account where i have some amount in ola wallet. They speak rude and not willing to give valid reason. I see many faced this problem now, and strongly believe ola needs to be proven they are not above govt constitution.
They talk about their automated system is above all and not willing share or prove violation of terms.

My wife has booked an ola cab service from west maredpalley (Sec-bad) to attapur and boarded the cab. The cab driver started talking abusive language when he has got to know the destination is very far, hence he dropped my wife with an infant on the busy main road near vivanta begumpet and threatened with warnings and took twice the cab amount. He even warned her to go and file a complaint to police and do whatever you want to. This incident was very disturbing and shocking on how ola have hired such a ruthless and abusive drivers.

I will make sure to file a fir after this email, if i am not being reverted properly and the driver has to be punished very severely.

The cab no : ts7ua 8514
Driver phone no : [protected]
Driver name : mohamed pasha
Car : white xcent
Trn no : [protected]

Omkesh
(Hyderabad, telangana)
[protected]

Driver name :mandramoorthy
Auto crn:[protected]

Driver did not have a enough change also he has demanded the high amount after the bill amount shown in my mobile when i asked for the same he said in his device that amount only qoutes and u asked him to show the mobile then he said my battery was low it got off.

After that he accepted to get the same amount which was quoted by ola but he don't have a enough change or amount with him so he promised that since he is my areal he will come and return it on the same day evening. Now 2 weeks went still he didt not returned it, if call also while speaking he disconnecting the call.

Already i made a complained in ola but till now no response.

I took a car and i was in lease agreement with ur company because of driver verification process my cab has been stopped before 20 days and till date my driver verification has not yet completed chennai customer support says we has completed our verification process and they blame hyderabad branch not verified yet and the same hyderabad branch says chennai head office branch is pending my driver verification now to how i should contact can i get back my deposit money or else should i have file case against ur company can i get information about this my email i'd is [protected]@gmail.com

On 16th october 2017 my sister got a fraudulent call from phone#: [protected] where she was informed about a debit card lapse period for which they needed a otp, it was unfortunate that she provided them the otp and thereafter a transaction of 10000 rupees happened in the name of ola cabs. I called the service centre for ola cabs and immediately raised the concern and blocked the wallet as they asked for the first four and last two digits of the debit card. Then she lodged a complaint in the cyber crime cell lalbazar kolkata police from where she was told that the complaint was emailed to all cyber departments including [protected]@olacabs.com. After arround a week on asking ola about the refund they are saying that we are not able to provide any update on this.

Please find the details below:

Debit card:
First four digit: 4592
Last two digit:40

Date of fraud call: 16th oct 2017.
Amount : 10000 rupees

Regards,
Biprajit dutt

On behalf of sharmistha dutt.

Dear team,

I am very much disappointed with regular defect in service that i am facing.
By the time i book a sharing cab from ola and driver deny to come for reasons like

1. I do not go for sharing (Even if my booking is done when i choose for share cab)
2. The other passenger is sick i cannot pick you up.
3. Your pickup is too far, i cannot come.
4. My tyre has punctured and going to a garage.

Every time i ask for cancellation to the driver, he avoids to do that and i have to pay extra cancellation charges. It is highly frustrating to pay unnecessarily. This can be a glitch in ola drivers or ola mobile app for technical reasons.

The above incidents are in order from latest to oldest.

Todays incident is the first one, when i booked a cab for my office and driver told me after booking is confirmed that i do not book for sharing. Additionally, i asked him to cancel booking from his side and he assured to cancel it. I was getting late and waited for 5 minutes for him to cancel it from his side so that i can book another one. He did not cancel it and also rejected my phone call several times. He picked up my call after i had to cancel booking from my side and faced a deduction of cancellation money which was completely unfair. He told me now that he do not have the cancellation option. So i dont know who played the game the mobile app or the driver.

Driver name :- devinder yadav
Cab :- white wagonr
Cab number :- up16et 1317
Also attaching screenshot

I need my cancellation money added back to my ola money this time else i will not be continuing with ola and would be preferring uber.

I have been using ola and also faced same issues in past but now it is beyond. Endurance.

Thanks
Manisha singh