Ola Cabs / ANI Technologies Complaints & Reviews

Here in chennai, auto driver charged 20 rs extra than what was actually charged as per the message.
V had no option but to pay as they create scene in public.
This is happening for the 2nd time that they charge more than what actually we have to pay. I request ola company to take serious action against this as it will damage the image o[censored]r company only
We dont find any difference between ola and normal auto in terms of cheating customers

Just wanted to share my experience with olacabs today... I booked a shared cab for my friend from dwarka to jnu and as i had only 14 rupees in my wallet, i asked her to pay the remaining 127 amount to the driver in cash as the total amount was 141. Right when she reached and got down the cab, i got a notification in my app that my wallet amount has been deducted and 127 rupees came as amount due to be paid in one crap feature #olacabs has recently launched called ola credit which lets you travel cashless if you have your credit or debit details added which i don't. After talking with my friend, i got to know that driver made my friend pay full amount that is 141. On registering a complaint, ola said that the driver denied taking any cash, and hence they said, they won't nullify the credit due or refund the wallet amount. What am i supposed to do in this case. It's not that the amount matters but there is no sense of responsibility left in the market. When i asked the ola to confirm from the other people travelling in the same cab as the couple traveling with my friend were really good people and i was sure they would at least tell that my friend paid the amount in cash and driver is lying, they chose not to respond. Please do something if you can!
Name of the driver: jai prakash swami
Cab model: white wagon r
Ola receipt: osn[protected]
Driver's contact no.: +[protected]

I had booked ola cab today (23.10.7) at 14.26 pm. Otp was 5780 and car no. 621 (Swift as per online booking) for travel from nityanand hall hingne khurd pune to pune airport. It was showing 6 minutes to arrive the cab. I had contacted driver at 14.29 pm. He told me that he is at wadgaon & it will take another 8-10 minutes to arrive at pick up location. So i was waiting at the door of nityanand hall since 14.30pm. However driver didn't turned up.in fact he may had stopped elsewhere and not turned up at nityanand hall. I think he may be delayed due to traffic. I unexpectedly received cancellation message at 14.41pm stating that cancellation charges rs. 50- are due from me and adjusted in next ride which is totally the fact of irresponsibility. Driver of cab name appears ketan j. He even didn't had a curtsey to call the passenger if he had waiting somewhere else. I had to catch a flight. This irresponsible driver created a great trouble and hardship to me. Anyhow, i had made alternate arrangements in hurry as time was very short. You are requested to take stern action against above driver. Recover rs. 1000/- from him. Also cancell the cancellation charges which was the foolish act of driver and not of mine. Sheikrishna joshi. Mobile [protected]

Order number:-osn[protected]
Driver name:- parag lalitkunar
Location - thane station maharashtra
Medium - ola share cab. (Wagonr)

Driver asked me to come to his location.
I was having luggage with me but i agreed to walk a bit. He made me walk 400-500mtr with luggage round and round. He was not stopping his car.

In call he was telling me "for your 70₹ i'm not going to park at road side. You are saving your money. I have to deal with traffic police."

He was very impolite rude argumentative during whole conversation.
When i finally found him he was again not listening and at the end asked me to drop off. When i denied he tried to throw my luggage outside the car from his seat and also intended me to leave the car.

When i asked him to call customer care he denied by saying "this is my car & i'm not going to take you ahead."

I asked him to cancel the ride from his end, he denied.
At the end i left the car.

(I tweeted the complaint to ola)

After 5minutes he again called me asked my location. He came to the spot and when i tried to open the door he drew away and cancelled the ride.

This was an highly disrespectful behaviour in mid of the road. All these happened in front of a fellow shared passenger.

This is an highly outrageous behaviour by him.

(I tweeted again)

I received a call by ola team but i'm not happy and satisfied till now.

Nobody is doing a charity, we are paying for it.
He is nobody to tell me how much i'm paying.
If this can happen with me then this can happen with any female senior citizen as well. What if it happens in night.

Driver behaviour
Lack of sensitivity, manners, moral responsibility.
Highly aggressive, impolite, rude, improfessional.

Very bad experience. Ref.: CRN [protected]. Driver heavily drink alcohol. Drives very unsafe. Stopped car at wrong place and argued with us drop at there. Abused in very bad language while there is ladies with me. Threatened us. Ola drivers are very bad and unsafe. We also complained to customer care, but not received any response. Trip was taken on date 22nd October 2017, Time : 10:09 pm from Poddareshwar Ram Temple To E/226 Rajendraagar, Nandanvan, Nagpur. Driver name : Sandeep Dhole. Customer Care Support Ticket No.: 68390648.

Hi team,
Yesterday i book cab for my mom and my sister from my residence (Andheri) to godbunder. The normal fares come around 430 to 450 rupees. The total kms come around 32 kms. However i'm shocked to know they charged me rs.1467/- which comes to around 3 times the normal fare.
1. The ola is not maintaining business ethics
2. For raising profit they are charging consumer very high price.
3. Customer care is not supportive, just giving the reason that the demand was more and supply of cabs was less.
4. Charging 3 times fare is not acceptable in any sense. 100 or 150 extra money charge was fine. They just looting the people.
5. Learning about them, it seems that they creating false demand for vehicle.

My sincerely request to terminate the dynamic price/ rate they are changing. Looking to get refund of money (Rs. 800). Also to penalize ola with fine for faulty malpractices.

Regards,
Vaibhav v. Mungekar
[protected]

!! Hellow am a driver partner of a ola cab and thy issue's are plenty "
There is no support from ola!
Yep! The given every customer's rides safely with ac at there desire location by me and not minding how far from my town while going home at midnights after completing my rides with genuine manner some off good customers rates me well but some negative thoughts having customers reporting lies on me blaming that i am not switched on ac and so my rating get downs if liers complaints on me i will accept, but how much struggling my hard work gave a car with a good quality.. But casually the lies about my car.. So i went to tell my complaint but ola and what ever taxi's has clarifying and supports drivers of there discussting situation drivers lose money and hard work so pls find a way solve all situation of drivers cause if drivers and customers lives happy dear ola you may too live happily!!! Let the lord bless all these people!!!

Ola has charged me too high for a ride that i took today (22/10/17).

First it estimated amount of rs.540 considering the longer route (About 40km) from source to destination. But the route that was taken was barely 20km. Even after such big deviation there was not change in the final bill. I had to pay 540 itself

When i called customer care, they were unable to resolve it blaming it to unavailability of that option in their system. They are not even ready to share the details of fare breakup. Looks like a big scam.

I want my extra amount that i paid to be refunded to ola wallet. It's about 250 rupees.
Never expected such a bad customer support from ola.

My resigtered mobile [protected] & email id: uday. [protected]@gmail.com. I booked ola cab on 13 oct 2017 on 11.27 am for pick from safdarjung hospital, new delhi to drop at eastend apartment, new delhi. Iinitially fare was shown rs.194 only but during arrived at my location the driver was claimed rs. 434/- although i informed the driver at time picked up that my both location is in delhi nothing tax/charges is applicale. But in invoice it is showing mcd charges rs.200/- which is illegal. Therefore, kindly refund the balance without further delay

Complain regarding ola cabs services

Rider of the cab does not agree to drop at destination although ola promises to drop at any location in the city. But the rider misbehave and misguided for his personal benefits and most importantly waste the customer's crucial time.

Even ask for the fare which does not taken at all.

Thanks to customer care of ola who resolve the problem but still time and need of customer wasted.

I suggest cabs services to please appoint a professional driver and clear the provided services.

Please let me know why ola is over charging by the state tax when ola suv up tax is rs 180 and what for additional rs 50 paid and total comes to rs 230 and also note this is serious issue in delhi where ola drivers are bringing image down in front of the customers travelling outstation

Today this incident has happened in front of me where also ola drivers not following not stopping at state entry post and they always stop at road side shop who does not even give receipt to driver

Please let me know what action ola has taken against above subjects otherwise same complaint will be forwarded to ministry of transport for legal action against ola and customers being harassed on journey

Reply awaited and you can contact me on [protected] for reply

Regards

Hi,
This is in reference to the below mentioned crn :
Osn[protected] and osn[protected]

A) 21/10/2017, 09:39 pm share•osn[protected] driver - jagadeesh kumar
Though i was waiting at the pickup location, and got update as cab has arrived but there was no cab even in my nearby surrounding. After few minutes booking got cancelled, reason - driver's wait time got expired. I did not receive any call from the driver.

B) 21/10/2017, 12:35 pm share•osn[protected] driver - mailarappa t h
I booked a share cab and after some time of waiting when it showed 2 mins eta left for the cab, i walked out of my street and waited for the cab for long time. As usually cab drivers doesn't agree to come in the street though there is no any problem. So, to avoid any problem i did so. I did not receive any update from the driver end. When i called, he answered in a extremely rude way and he asked me to wait, once the cab reaches, i will get a call from the driver. I again waited for long and when i called to check, he rejected my call and cancelled the booking for which i got update as text message.

I contacted ola support service and the representative committed to give me a callback at 7 am - 22/10/2017 in regard of the same but i haven't recieved any callback yet.

Desirable resolution : i want a strict action against both of these driver so that no other passenger faces such things in future.
And for all the inconvenience which i faced, i want a compensation.

For ola :
A) why are you playing with the customers?
B) why are you putting passenger's life at risk by having such unprofessional, uncultured, ill mannered - drivers in your service?
C) why do you run away from the customer's problem rather than solving it?
D) who will pay for all the inconvenience which i have faced?
E) if you can't stand on the cab service standards, then why don't you stop your service?
F) why there's no value of customer's time?

I have ride from faridabad (Haryana) to gurugram (Haryana) via reference no. Mini crn[protected] dt-21/10/2017 driver name anil kumar he was not given any state tax during journey. But in invoice shows ₹200 extra as state tax this is very bad experience. They always charged extra as unavoidable issues. After too many complaint they gave me complaint number 68164677. But i m not received any message or mail regarding this matter.

Hi owner,

I have experienced very terrible drive with your ola driver.

He drop me in between of the trip and ask me to get down otherwise he will hit me in middle of the road.

I was travelling with my family members consisting of 3 females and 2 men.

Without any source of travel he walk 15-20 min to get some source to reached my destination.

Also i called ola support team they told me to file an fir against ola and driver without giving me any safety measures.

Let me know what safety measure has been implemented from your side for the case number crn [protected].

As per customer support ola driver has been terminated from your side.

Do ola care for their customers?

Kindly check the attached for the ride details.

Regards,
Abhishek sawant.

Today i booked the ola cab, destination was from dutta mandir vadgaon sheri to laxmi road for which ola sent me the sms of car & cab driver, details are : hele ([protected]) is on the way to your location in a white xcent mh12nx1881.
Then i called this mr. Hele who told that he will reach destination within 5 minutes but to my surprise i waited for 10 minutes & then again called mr. Hele to be told by him very rudely that he is not interested in that trip hence he cancelled my trip. The language was very rude and also he told me that i can complain wherever i want. Please look into the matter as such driver are publishing wrong image of ola.
Kindly acknowledge
Rajesh nair [protected]

I booked ola cab in bengaluru city, because of this, i have to add ola money. I have added ola money of rs 50 on 18th oct 2017. Due to some technical problem money was not added, i wait for about 42 hours, but money is still not refunded.

My transaction reference no. : [protected]igacfglpw4

Hope this issue will be resolved shortly.

Thanks & regards,
Rahul kumar
Rahulverma. [protected]@gmail.com
http://www.kumarrahul.info/

I have taken a ride on[protected] from faridabad to new delhi indira gandhi airport terminal 1 d and the driver took us to wrong direction driving towards international airport instead of domestic gateway increasing our bill and wasting our time. He took us at least 7-8 km extra though the road. He was looking confused and inexperienced. He also was not efficient with the gps system.
I would claim extras cash back for the same.
Crn:[protected]
Car:micro white wagon r
Driver:majid khan
Estimated bill:inr 663
Bill charged/paid:inr 795
Pick location:sector 48 faridabad
Drop location:indira gandhi airport terminal 1d new delhi

On 18th october 2017, i tried to add ola money of rs 400/ - from my bank account.

Though it got debited from my bank account, it did not credited to ola money.

[protected]-payuolamoneyzipcash
Ref :[protected]

I am a regular user of ola and this kind of act is making me to lose trust on ola. Also, i have mailed to ola support people, but there is no response from their end.

I booked the ola cab at igi airport and called the driver for coming at the pick up point. He refused it and asking us to reach his place. Though i told him that we have lot of luggage but he dint want to come. I asked to cancel the ride but he telling that why should i cancel you come to my point. How bad.. I scolded him then only he cancelled it.

His details are attached.

Today morning around eight clock my dad booked ola cab from chatrapati shivaji international airport, mumbai (Bom).

The bill was 487 driver charged rs180 more saying that airport parking and all that stuff.

This is the reference bill number.
Crn[protected]

We request you to verify the matter and resolve our problem. Please return our cash which was taken more.

Your prompt action will be highly appreciated.

Awaiting your valuable and immediate reply.

Thanks®ards,
Ebrahim bharmal