Ola Cabs / ANI Technologies Complaints & Reviews

To
Olacabs
My father got a call from pnb bank and the person said that your atm card is getting expired. And he took detail of the atm card and did two transaction of rs 9999 and 10000 in your olacabs. Then i got to know that the person was fraud and he took my money. Kindly return my money in my account.
Account holder name. Mohmad haneef
Acccount no. [protected]
Ifsc code. Punb0102400

Regards,
Ahtsham

We were in sri sri sweets near sainik school. After booking the ola we called him to update him the exact location. He said he don't know where the place is at first, and then he said he will only come till the provided location, we said okay. Then come near gate. For further explaination we took help from a local respected person. After waiting and again calling him.. He was not even near the provided location and was arguing with us, even he used slangs and rough language. Being a girl if we use ola then please the company should assure that it gives us reasons to trust further also.. Not give reasons to blame. We don't expect this, please your kind action regarding this will be supported. *driver name is : rabindra kumar/ mandeep, crn[protected], mini-white-beat. Phone no is : [protected]*

I had booked a shared cab yesterday evening from sultanpalya, athmananda colony, ist main road to anjananagar, magadi road... Ahead of sunkadakatte.

The details of the trip are as follows:
Driver's name - g r paramesh
Mobile no[protected]
Car no - ka01af2825, white swift dezire
Otp - 6890

When i boarded the car there was one passenger inside who got down in rt nagar after which one more passenger boarded the car in mekhri circle and another in brigade gateway. Both of them got down in different locations in mahalakshmi layout and i was the only passenger left.

The entire way, the driver kept ruing and complaining about the fact that my drop point was too far and that the fare of rs.249 which i paid upfront while boarding the cab was less. As far as i am concerned, the fare was pre fixed and even if i had booked a individual taxi i would have had to pay another 100 rs more but since this was a shared cab i also travelled the longer route because my co passengers had to be dropped. When i never complained about extra time or the extra distance i had to travel, i don't know what right he has while making money also for the same.

Then three kms before my drop point he took a wrong turn and when i asked he said that the traffic is less this way and dropped me in chandrashekar layout in a place called srigandhadakaval. The driver try to fool me by saying that my location is the house on the right side of the road in the dead end. But i had put the location only as anjananagar, magadi road and not any house number at all. I knew talking to him and arguing about would have been a waste of time as he was in a hurry to leave and he had premeditated the entire thing.

Since the place was totally new to me i walked around a bit asking for directions and then boarded a bus which goes close to sunkadakatte and walked two kms from there to my house. On the way when the driver asked me where my drop point was, i had told him very clearly that its after sunkadakatte and the same was showing location i had booked.

This shows the immense lack of commitment, discipline and fear among st
Your drivers which blatantly encourages them to indulge in such activities and also brazenly get away with the same. This is breach of trust that a customer like me places in a company like ola where the contacts a limited to mails and messages and the only point of contact are these drivers of dubious and scheming nature.

Companies like ola in a greed to garner a bigger market share and increase their profit margins hire people with criminal backgrounds and put the modesty and lives of their customers at great risk and also get away by putting all the blame on the customers by giving lousy and lame excuses and help their employees get away scot free and embolden them to commit graver crimes like rape, robbery and murder.

In my case i am a able bodied youth but what if there was teenage girl or a old woman or a man stranded in a unknown place at night. Who would have taken responsibility for their safety and of their belongings.

I am aware of the fact that i am wasting my time writing this mail and its inconsequential to both ola who employed the driver and the driver himself as he is more likely to indulge in a bigger crime in the near future. I am also sending a mail mentioning this entire episode to the police and also file an online fir urging them to take strict action against the driver and also ola for employing him and leaving customers at the mercy of such people.

I booked a "ride later" service for delhi airport in one day advance and got the message "u will be provided ride details 15 min before scheduled time". Got shocked when no information received till scheduled time, rather when i called call center they said since no cab is available in that area at that time so my ride was cancelled. I could miss my flight because of their this unprofessional arrangements. They should not commit any such service which can create problem for the client specially when someone has flight to catch or anything important for that matter. Thanks

Avinash pandey ([protected]) was on the way in a white swift dzire hr55aa9002. So what he did was before coming to the pickup location he had already confirmed that he had arrived to your pickup location. Also he didnt call or said anything, later we called him to asked where he was then he said he couldnt come to your location because the entrance door was closed. Apparently you have this 3 min timing of waiting for the passenger to arrive, if they dont the ride get cancelled. But clearly this wasnt our fault since he had already press the confirmed button of arrival. Had he not done what he did.. We would had used your service.
This is very reckless... And its not acceptable... What if it was an emergency to go somewhere and because of your poor service we had to cancel our ride.. Is it acceptable? No.
Please tell your serviceman to perform better and if it is not possible to reach their pessenger by any means.. Kindly inform them that because of this and that we are not able to reach you... Please select other location or tell us where we can come to pick you up.. Instead of confirming it before reaching their pessenger.
I hope this wont happen again in future.

Hello. This is third instance your driver behaved rudely and asked me that luggage is not allowed in sharing cars. He was having cng kit so asked me that luggage is not allowed. Is this the policy of old. And u r charging cancellation fee from customers. Same is the case with u r auto drivers. First they ask where the customer has to go. Then they decide. Is this the system. I how been wrongly charged cancellation fee. Despite reminders u people don't listen or look into the matter. Is this the way big companies work. Hope the situation will improve. My contact no is [protected]

Sir,
Greetings of the day.
Iregret to inform you that today i have hired an ola cab from uttara housing complex (New town) to airport terminal 2 which was a 10 minutes ride of about four kilometres. The estimated fare shown for this trip was rs 9 7 but after reaching the destination the charge was shown as rs 197 which is almost double of the estimated fare as they have charged the fee for parking which is not taken while going to airport as airport does not charge anything if the vehicle leaves within 15 minutes of entry. Such type o[censored]ndue charge is unexpected from a company like ola. There i hope that you will take necessary action to return the extra charges at the earliest possible.

Hello
This is shilpi gupta, i have booked my ride on 6 august 2017 at 5:52 pm. I have ride around 22 minutes while in my billing charge me around 33 min and for only just 6.3 km of ola micro ride they charged me 121 that is totally unjustified. The ola app has entered automatically start location which was incorrect and when called the driver he takes around 15 minutes extra to come at my location. Ola has started ride at the time of booking instead of when ride start. What is the point of giving otp customer when they can start the ride whenever the driver want. Please solve this issue immediately or i will complaint to consumer as it is illegal unethical behaviour of ola and cheating with customer

Thanks
Shilpi gupta
[protected]

I have booked a ride from stanford convent school, badarpur new delhi to anand vihar isbt and the driver charged me 460rupees including 200state tax.. I want to know why he has charged me 200state tax as there was no need to charge as the destination was in delhi only. Please reply ke as soon as possible. You cant make consumer fool just like dat. I will file a consumer complaint regarding this if you will not get back to me soon.

Hi.. I have booked an auto yesterday in ola app. And i had been used a coupon chn69 which is an offer provided in ola app to travel at rs.69 for 6 kms. I have booked a ride with pick up location as thoraipakkam and drop point as ags navalur. My booking was confirmed and i received an auto driver number. I called him and asked where he is exactly. He asked me the pick up and drop point and told me to give rs.250 for that ride. I have been told that i booked a ride in ola app and used coupon. He immediately told me that he will take this ride and cut the call. His mobile no is - [protected]. If auto drivers are not ready to take a ride which is booked in ola then why you guys are giving the customers to book an auto ride in your app. This is really not good and your service is impacting beacuse of these drivers..

I have booked cab from ahmedabad domestic airport to paldi, ahmedabad.

But driver has refused to come inside, i have walked more than one km to get in to cab and i have informed driver that i will not pay any amount for airport tall as i have alredy walked out of airport. Ones i have reached at destination i have paid amount. After 5 minute i have recived invoice and found that they have cjarged me for airport tall.

I have called to ola coustomer support (Case no:[protected] and they have informed me that there is no policyand option to pay back.

Driver name: semsan l
Cab no: gj01et 4083

Regarding crn[protected] and crn[protected], on first occasion driver was 8 kms away from my location, why was he booked being so far away
Second booking, my pick up location was wrongly given as my drop address by the app.
Why should i spend my time, energy snd money correcting your mistakes??? Least you can do is correct your own mistakes and stop harassing the customers

From: h v s moorthy, # 57, home care & health guidance clinic, yellenahally main road, near dlf, akshayanagar, bangalore-560068, tel: [protected]
Email: [protected]@yahoo.com
_
Dear sir,
I use ola cabs frequently and i wish to write about recent irregularities experienced.

On 26/07/2017, i bookedmini ola cab for my daughter to come from komarla brigade residency to yellenahally main road, near dlf, akshayanagar - paid rs. 171-00
On 27/07/2017, return ride from / to same places, paid 184-00

On 28/07/2017, i took mini cab from yellenalalli main road akshayanagar, to police commissioner's office, infantry road, fare was 264-00, but i paid rs.280 as the driver had no change.
Again, the same day, from infantry road to yellenahally main road, by mini taxi, i paid rs. 205-00 (Why this big difference in charging?)

On 4/7/2017, i booked ola cab twice from max insurance location, rv dentalmcollege road, waited for more than 50 mts, second booking taxi came and picked me after several tel calls to tell location. Is it due to that drivers are not really oriented despite keeping location maps in front of them?
'
'on 5/7/2017, once again my daughter took mini ola cab from komarla brigade residency to yellenahally main road, took 1 hour 15 mts, and charged rs. 220-00 (Where as on n26/7, the same ride was charged
Rs. 171-00. My daughter mentioned that this delayed drop was due to that the driver took different routes at padmanabhanagar and hulimaavu.

Now the question comes why such irregularities. Is it that the drivers are not well oriented, or deliberately they take different routes to increase taxi fare? And how can we make sure that we are getting honest and quick cab services?

Certainly i look forward to hearing from ola.
Thanks,
Hvsm

My name is unnati gupta and my number is [protected]. Since last thursday i am not able to do any booking on ola cabs app. Can somebody plese help me out. I am just a college student and have no knowledge of ola app and android and even customer care is not able to help me. : (Please help me out anyone. Thanks so much.

Thanks
Unnati gupta
Delhi

My account was blocked on 28th july. I cld customer care to find out the reason n i was told that i had violated their rules. I had msgd my grievance n i got a reply from them asking for my mob no. After providing my no the next day itself my account was unblocked. Today when i tried to make a booking i realised that my account has been blocked again. Are ola guys playing the fool?

On 04/08/17 i have traveled only 1.4 km in 17 minutes from paramhans nagar to pancsheel nagar in indore and ola cab charge me 1022 rs. The issue was generated from driver side and customer care side. Customer care executive of ola says that "sir please provide stop otp to the driver, there will be no charge on you" than i was provided otp to driver. Than in my ola cap application 1022 rs bill was showing and i cant use ola app continuously. So this is a harassment of customer by ola company driver. I am providing you invoice copy to you in which it was clearly shows what is happen with me. I want that billing amount can be removed from my application account.

Account mobile no on ola app :[protected]
Invoice no :crn[protected]

Driver cheated and complete ride without me. He promised to cancel ride to get the otp from me through call. At that same time i have spoke to customer care & raised complaint (Ticket no# 55394711, 55401087, 56324674.. Still i didn't receive my money. Again and again raised complete.. But there is no action done. Pls refund immediately and take action to driver.. Otherwise i will close ola account..

My name is - devanshi rastogi
My mobile no is -[protected]
My email id associated with my ola account is - [protected]@gmail.com

A month ago, suddenly wehn i opened ola app to book a ride, i found it was blocked and it asked me to wait for 24 hrs since it had been temporarily blocked
Later a week passed and still it was blocked
I mailed to the ola help
And they said that it was permanently blocked but didn't give any reason

It has become very inconvenient for me since the app has been blocked, as i totally relied on it for all my rides
But the ola is not having a sincere attitude, they have just blocked my account without giving any reason
I would even like to apologise if i had violated any of the terms of ola unintentionally, i wouldn't repeat it again but they need to inform me about it ofcourse
I hope necessary action is taken about it as soon as possible.

Sir,
I have been charged cancellation fees for my share ride which was cancelled by the driver.
Due to this cancellation i had to book another ride and wait extra to reach my destination.
Please refund the undue cancellation charges. Also take up the matter with the driver so no has to go through this inconvenience.
Awaiting just action.

Mital

Hello sir,
We have booked an ola cab which was swift dezire and the number of the car is ka 52 1479 name of the driver is shiva prasad...
We booked an ola prime from 7th cross someshwaranagara, jayanagar 1st block, blore -11 to 5th cross lakshmi road shantinagar bangalore... We have forgot our hand bag in the car but the driver is denying so we kindly request you to take further step and if not we need the numbers of the passengers who took the ride after us...
Thank you...