Ola Cabs / ANI Technologies Complaints & Reviews

Address: 600020

Website: ola

I took a raid from kamakshi hospital chennai to thiruvanmaiyur signal. The ride was fine but i rs.200/- in cash to the cab driver while getting down. I did not see the invoice message and the bill was charged as rs.55 from wallet + rs. 62 as csh... But i gave rs.200 and the bill was only rs.117 which i saw later in invoice message.

Crn[protected] for your reference pls.

Request refund my amount of rs.138/-.

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Address: 110091

Dear sir /madam,

I am so disgusted by your services. At the time of need ola cab has never come to help me out. I have lost all trust in your services. Here is the list what i experiences

1. I booked an ola cab in advance on 4th aug 2017 to travel early morning 3:30 am on 5 aug 2017. While booking it was mentioned that the money charged is inclusive of advance booking charges but soon after booking i received a message saying rs 30 additional shall be charged as advance booking charge.

2. I was still okay with it... But the the cab did not turn up early morning. I booked
Another cab which too did not turn up, then again i booked an ola cab which too showed that it is on the way but it never reached... Soon i booked another cab which was 6 min away and then it showed 10 min away n then at one point showed 60 min away.

What a wonderful way to serve the customer! I am highly disgusted. Such poor service.in addition you ask for cancellation charges on the next ride. This is not the first time i have experienced this but before also i have put a similar complaint.

Is this the way you serve your customers and run your business?
Do you ever take action against the drivers who bring down your reputation?
How can you build in trust of your customers like this?
What is your customer care team doing to help out customers like me?
After such humiliating service how dare you charge for cancellation charges?

Kindly note the details of the cab booked by me who never turned up.

Mayur vihar phase-1 to samaypur badli metro station

Sat, aug 05 2017, 03:30 am mini crn[protected] driver: aakash k.
Car white go
Sat, aug 05 2017, 03:42 am mini crn[protected] driver: subhash kumar
Car white wagon r
Sat, aug 05 2017, 03:56 am mini crn[protected] driver: mohd yasin
Car white go
Sat, aug 05 2017, 04:08 am mini crn[protected] driver: nikhil kumar
Car white beat

Sorry to inform you that your service is pathetic.

Monika

Aug 25, 2017

Updated by Monika26 Dear Sir /Madam,

I am so disgusted by your services. At the time of need Ola cab has never come to help me out. I have lost all trust in your services. Here is the list what i experienced...

1. I booked an Ola cab in advance on 4th Aug 2017 to travel early morning 3:30 am on 5 Aug 2017. While booking it was mentioned that the money charged is inclusive of advance booking charges but soon after booking i received a message saying Rs 30 additional shall be charged as advance booking charge.

2.I was still okay with it...but the the cab did not turn up early morning. I booked
another cab which too did not turn up, then again i booked an ola cab which too showed that it is on the way but it never reached ...soon i booked another cab which was 6 min away and then it showed 10 min away n then at one point showed 60 min away.

What a wonderful way to serve the customer! I am highly disgusted. Such poor service. In addition you ask for cancellation charges on the next ride. This is not the first time i have experienced this but before also i have put a similar complaint.

Is this the way you serve your customers and run your business?
Do you ever take action against the drivers who bring down your reputation?
How can you build in trust of your customers like this?
What is your customer care team doing to help out customers like me?
After such humiliating service how dare you charge for cancellation charges?

Kindly note the details of the cab booked by me who never turned up.

Mayur Vihar Phase-1 to Samaypur Badli Metro Station

Sat, Aug 05 2017, 03:30 AM Mini CRN[protected] Driver: Aakash K .
Car White Go
Sat, Aug 05 2017, 03:42 AM Mini CRN[protected] Driver: Subhash Kumar
Car White Wagon R
Sat, Aug 05 2017, 03:56 AM Mini CRN[protected] Driver: Mohd Yasin
Car White Go
Sat, Aug 05 2017, 04:08 AM Mini CRN[protected] Driver: Nikhil Kumar
Car White Beat

Sorry to inform you that your service is pathetic.

Monika

Aug 25, 2017

Updated by Monika26 Dear Sir /Madam,

I am so disgusted by your services. At the time of need Ola cab has never come to help me out. I have lost all trust in your services. Here is the list of what i experienced...

1. I booked an Ola cab in advance on 4th Aug 2017 to travel early morning 3:30 am on 5 Aug 2017. While booking it was mentioned that the money charged is inclusive of advance booking charges but soon after booking i received a message saying Rs 30 additional shall be charged as advance booking charge.

2.I was still okay with it...but the the cab did not turn up early morning. I booked
another cab which too did not turn up, then again i booked an ola cab which too showed that it is on the way but it never reached ...soon i booked another cab which was 6 min away and then it showed 10 min away n then at one point showed 60 min away.

What a wonderful way to serve the customer! I am highly disgusted. Such poor service. In addition you ask for cancellation charges on the next ride. This is not the first time i have experienced this but before also i have put a similar complaint.

Is this the way you serve your customers and run your business?
Do you ever take action against the drivers who bring down your reputation?
How can you build in trust of your customers like this?
What is your customer care team doing to help out customers like me?
After such humiliating service how dare you charge for cancellation charges?

Kindly note the details of the cab booked by me who never turned up.

Mayur Vihar Phase-1 to Samaypur Badli Metro Station

Sat, Aug 05 2017, 03:30 AM Mini CRN[protected] Driver: Aakash K .
Car White Go
Sat, Aug 05 2017, 03:42 AM Mini CRN[protected] Driver: Subhash Kumar
Car White Wagon R
Sat, Aug 05 2017, 03:56 AM Mini CRN[protected] Driver: Mohd Yasin
Car White Go
Sat, Aug 05 2017, 04:08 AM Mini CRN[protected] Driver: Nikhil Kumar
Car White Beat

Sorry to inform you that your service is pathetic.

Monika

Updated by Monika26, Aug 25, 2017
Dear Sir /Madam,

I am so disgusted by your services. At the time of need Ola cab has never come to help me out. I have lost all trust in your services. Here is the list what i experienced...

1. I booked an Ola cab in advance on 4th Aug 2017 to travel early morning 3:30 am on 5 Aug 2017. While booking it was mentioned that the money charged is inclusive of advance booking charges but soon after booking i received a message saying Rs 30 additional shall be charged as advance booking charge.

2.I was still okay with it...but the the cab did not turn up early morning. I booked
another cab which too did not turn up, then again i booked an ola cab which too showed that it is on the way but it never reached ...soon i booked another cab which was 6 min away and then it showed 10 min away n then at one point showed 60 min away.

What a wonderful way to serve the customer! I am highly disgusted. Such poor service. In addition you ask for cancellation charges on the next ride. This is not the first time i have experienced this but before also i have put a similar complaint.

Is this the way you serve your customers and run your business?
Do you ever take action against the drivers who bring down your reputation?
How can you build in trust of your customers like this?
What is your customer care team doing to help out customers like me?
After such humiliating service how dare you charge for cancellation charges?

Kindly note the details of the cab booked by me who never turned up.

Mayur Vihar Phase-1 to Samaypur Badli Metro Station

Sat, Aug 05 2017, 03:30 AM Mini CRN[protected] Driver: Aakash K .
Car White Go
Sat, Aug 05 2017, 03:42 AM Mini CRN[protected] Driver: Subhash Kumar
Car White Wagon R
Sat, Aug 05 2017, 03:56 AM Mini CRN[protected] Driver: Mohd Yasin
Car White Go
Sat, Aug 05 2017, 04:08 AM Mini CRN[protected] Driver: Nikhil Kumar
Car White Beat

Sorry to inform you that your service is pathetic.

Monika

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23 aug 2017
An ola driver is driving like an #. He is changing lans without any indicators and i catch him somewhere around nodia and he is totally drunk. Then i saw a traffic policeman i told him his taxi number then policeman try to stop him he did not stop he try to escape but policeman partners help him and stop him. His taxi no is hr 55 aa 2179 if you guys didnot do not do anything i swear to god i am going to charge an fir againts him or you guys please take some action againts him..

Aug 25, 2017

Updated by rahul5156 HR 55 AA 2179 catch this man and please cancel his licence from ola otherwise he is going to kill somebody anyday.

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Hi,
Am amit kumar gupta,
Registered with [protected] in ola.
Yesterday (August 24) i had booked a ola share and from sukh sagar (Near ola support office) to mantri classic, (Koramangala).
The driver picked me and forced me to leave cab at bellandur, i made a call to ola support and support team had a conversation with the driver, and they suggested me to leave the cab and they will book a cab for my home and took complain.
But after i get out of the cab, they told that they are unable to book a cab, i shall try from my end, it was around 12-1 am (Night).
I tried to book cab but my ola app stops working showing some technical issue, i was left alone 9 km far at the unknown place with no support from ola team, finally, my phone switched off due to low battery, i cannot contact to anyone. Finally, i had to take fare auto, with cost me around 7 times the fare.
At morning, i again call to support team for my app then finally at 11 a. M my app is working. But none of the support team helped me at that
Place.

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ayushsingh99

from Ranchi, Jharkhand

Aug 25, 2017

Dear Ola,
I had booked ola on 8August at 09:30 pm
I am giving warning to you that you are charging so much money only for 2 km disctance and even I picked the car from out of the station and then also parking charge added there.
Transction Id: CRN[protected].
This my warning to you
170rs for juat 2 km shame on you.

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Address: 500032

Though the cabs are available, bookings are taking too much time.we are not facing any issues with the drivers the trouble is with allocation of cab by the system.now a days it's taking minimum 2hrs for booking a cab.This shows the worest management of the Ola. As a frequent traveler I am really frustrated from past one month.If this repeats it states the downfall of Ola

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Address: Bangalore, Karnataka, 560061

Website: Olacabs.in

Ola share is a nice way to loot customers. Never ever going to take the service again. Any how let me explain how my horrible trip started this morning. I had to go from padmanabnagar to kudlugate and trip should have taken not more than 53 mins. I took the ola share which was supposed to make me reach my destination at 10.20 am. There was supposed to be 2 pick-ups and mine was supposed to be the last drop.

Now this was the first surprise, the indica already had the driver, three adults and a 8-10 yr old kid inside. I got into the cab at 9.05 something, the driver arrived later than the expected time to begin with. Then the driver dropped two adults and went to pick up two more from jaynagar. It was already 9.53 at this point and i decided to get off the cab at this point, since there was no way that the cab would drop me off at my location by 10.20 am and i was already delayed.

Much to my surprise, i was charged the entire amount of 310 rs for the trip which was going in the opposite direction of my destination. The company conveniently decided to add more people and keep extending my time of drop without checking with me or the other passengers. By this logic, i could reach my destination in the evening and there's no limit to the number of trips or kms ola can add to the ride. How is this fair? What do you think of your customers, their safety, time and money? How long do you think you can survive in the business by looting people like this?

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Address: Bangalore, Karnataka, 380008

This is my second worst experience with ola cab driver. First time i did not reacted but this time it was unbearable. The taxi driver started speaking bad words at ahmedabad airport. I told him to come pick up point. He said he will not come and started saying bad words. I was upset so i asked him were he is he said in the parking. I went to parking and again started saying bad words. The cab no is gj01- et 1465 maruti waganor. Very bad experience. I will pass this message to all my friends & make sure that no one takes a ride with ola. Very very bad.

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sudha madhuri d

from Hyderabad, Telangana

Aug 25, 2017

I observed unauthorised access to my ola account and rides were booked without my notice utilising ola money.
I brought this to the notice of Ola customer service representative.
He said that ola teams not responsible for this
As a reputed service provider, this kind of irresponsible support is not at all expected

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Website: www.olacabs.com

Hi team,
I have been charged rs. 271 for my travel by ola auto (Crn[protected].
The travel was only of 3.4km and fare estimate was of rs 20. However while paying, the fare was shown as 271 with 28.6km travel. The travel time for 28.6km is shown as 21mins which is not possible either.

Please check.
I have attached the screenshot of the bill charged and also of the actual time and distance taken to travel between the two locations using google maps.

Kindly do the needful

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Address: 560001

Dear sir.,
I am writing this to convey that ola driver by name:kumar, vehicle no. Ka41b9497 has harass me and charged rs.1006/- for the trip otp-5872. I have traveled the same place for rs.340 in the previous ride. But kumar has harrased and collect huge amount from me.

Please take the immediate auction against him and do the needful.

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We have hired an ola cab from nagpur to jabalpur as my father in law was expired and i hv taken prime sedan from nagpur and the driver sahin via mobile no [protected] he taken advance in terms of disel crn no[protected]. And when we reached jabalpur he has taken 6255 instead of 4255. He has not returned the money yet and saying every now and then that he will credit that 2000 in ur account.
Plz help on urgent basis as we r the traveller me - puneet gandhi and my wife rinki gandhi.
Our contact no is [protected]
Plz take necessary action

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Address: 282001

Website: www.olacabs.com

My name anshul from agra i use to book ola cabs almost everytime in need till now i didnt have any regret about booking ola intsead i always delighted by the services. This was the horrible incident which happened with me on dt: 22-aug-2017 around 5:40 pm when i had to reach my home in extreme urgency i booked ola cab from agra cantt to taj ganj at first i had to approach the car with my luggage to other side of the road with my family. Even after asking the driver he ignored in very recluctant manner.

After approaching the car i asked the driver to help me in putting the luggage in car so that we can drive back to home asap to which he stared using very harsh words and shouting over me saying " this is not my work i am a driver not ur servant either do it on your own and cancel the cab... Etc etc (Said in hindi)". After this i was putting my luggage in car and he was whispering some words in front of my family he said, " jane kahan kahan se ajate hai" what the hell he means by that. After this when i asked him to pay some respect to others or your customers he was not even listening to us instead he started to offend me by some abusive words. It was so disgusting. The public near me was almost on his head as he was misbehaving with me and wife. Somehow i mannaged and saved that # driver.
At last i have no other option then to ask him to drive back to home as soon i get into in car with my wife he knocked the door and said " i will not drop you leave the car and get another car (Said in hindi)" and he forced me to cancel the ride.

Then i haev to leave the car and told him that i m gonna complaint about him but it doesnt even effected him and told me to do whatever you want. Then i have to taken an auto rickshaw and get back to home. I took the car number and driver name
Car number: up80 ct 5096 white tata indigo
Driver name : umashankar sharma

This was really ridicilous i dont know how you hire these kind of people. After all this i must say that i may not gonna use ola service in future its a worst thing. We are not taking a free dropping service we are paying for it and even after paying if someone talks and behave like this i cant rely on ola services.
I want revert for this incident i m not writing to give a feedback but to complaint you for the impolite/aggressive and worst behaviour of driver.

I would request you to please look into this matter and take some action against them so that no issue may be faced by other people if not, blacklist the company is all i can say.

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Address: Chennai, Tamil Nadu, 600122

Website: Ola

Ola... Please think before you hire drivers for your organization. Especially tamil nadu chennai. After a booking when i make a call, the driver demands the drop location where it will be shown to him only after we tell the otp. So when i said the drop location in call he just barely said that i won't come and asked to cancel the ride. What the * attitude is this??? U need to resolve this. Or else your organization will be ceased soon.

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alizaid

from Pune, Maharashtra

Aug 23, 2017

Yestraday night i had book a cab for some reason i have to canclled i m also ready to pay extra charge for my canx
but the driver is calling me and using false language
mh12 nb 4320 amol dattaray shinde
blue swift desire

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Deepashri Nage

from Mumbai, Maharashtra

Aug 23, 2017

Although I was picked out on road outside Delhi airport the driver took parking charges whereby he should have picked from pick up point. Did not receive receipt of total amount taken from airport to hotel the grand, Vasant Kunj Delhi.

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Ola team,

I booked a cab today at 4:15 am (23rd aug 2017) driver arrived 15mins earlier to pick me which is totally fine and then he asked for the otp once the trip was to airport he refused and my flight was at 6 with out any option i had to request him later he said that the ola money was not deducted and collected 600 and did not stop the trip even after dropping me to the airport, so my ola money bill was 1100 instead of 550 additionally 600 cash just because i used ola i had to pay inr 1150. Very well folks i appreciate your service. I will ensure that this is taken on a very serious note if my issue is not addressed.

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A

Anju kk

from Bengaluru, Karnataka

Aug 23, 2017

Ola cab double the amount for their service .usually charges for ola micro is 200-250.
Yesterday they charged 398, and distance 27.8 km. Actual distance is 14 km only.
The extra amount should be reimbursed

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Address: Allahabad, Uttar Pradesh, 211004

I had booked ola cab today for 9:20pm pickup from the station but driver cancelled the ride at their own will.

What is this???..

Some joke is going on regarding ola ride.

Ola is not faithful to customers who book them for later ride. It is the driver choice he want to pick u or not.

It is foolish.

Ola cab services are giving mental torcher to rider till last moment.

Aug 22, 2017

Updated by venkypeq Ola should confirm the later ride as soon as possible or they should not keep later ride option with online booking.

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I was traveling by ola auto.
The location was from. Hiranandani estate today enclave to r mall thane. By 9.45pm on 21st august 2017.
I was shown 29rs while i was confirming the booking. So i had booked the auto, but after the travel git completed, i was charged 50rs.
Which was 21rs more than what was actually shown by the company.
The company has shown something different and charged something diffetent

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My ola account is blocked with out any reason.
On demanding the reason to customer care they said that
"we suspect that your ola account is being misused to commit fraud or abuse, or there has been a violation of ola's terms of service".

But i had been a victim fraud and abuse by there drivers and even complained in the app but never got any response. And my account is having ola money on asking money back i got the reply that once account is blocked money is gone.
Its my money earned by my hardwork how irresposible can be the ola team.

Plz help me regarding this.

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Address: 560102

Website: ola

Driver cancelled the ride and started abusing us and was not ready to listen to us. Is this the way you treat your customers??? And on top of it you charge me 50 rs fine for driver cancelling the ride. Why have you kept such employees in ola as drivers??? We had to wait in the scorch sun and what is the end result? Get abused from the driver??? Such drivers license should be barred, such a shame ola. I need revert on this immediately.

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Address: Mumbai City, Maharashtra

There is two transactions executed of rs10000 and 3000 from atm card [protected] of ac no-[protected]. I request that please hold the txn and reversed the amount to the above mentioned account. Details of these transaction has been sent to your mail id [protected]@olacab.in which is given by your helpline farud txnn cell [protected]. Copy of this above mail also sent to dgm state bank of india. Sp cyber crime and customer grievance cell rbi. Your early action is highly appreciated.

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Address: Bangalore, Karnataka, 560076

I took cab from madiwala bangalore to sanjay gandhi hospital. It is 4 km from madiwala when i booked the ola cab the amount shown was 51 rupees. But driver was too clever it took wrong way i told him why u r taking wrong way he said the correct path was having more traffic and he charged 97 rupees from me. I booked on 19th aug 2017 auto crn[protected].
Please refund my amount.

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Address: Mumbai City, Maharashtra, 400088

Website: Ola.com

My account was blocked around 8aug.
I called and mailed on [protected]@ola.com customer care to find out the reason n i rcvd mail from some harish that technical team is checking when again i mailed i rcvd reply from saipawan that i had violated their rules. I asked about the incidents on which rules are violated and what rules are not adhered. Since five years there are only two cancellations one taxi and one auto from my account rather i purchased their pass and it got expired even i requested to modify it but they didnt so i dint even complaint about that. Are ola guys playing the fool and this is very unethical and unprofessional?

Thanks
Yogita
[protected]

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Chandru Ker

from Nattam, Tamil Nadu

Aug 21, 2017

Auto number 0787 in Madurai. Raid from maattuthavani to Srinivasa Perumal koil. Knowingly took wrong and round about the route to charge more. Estimate was Rs.64. But at the end of travel, charges were Rs.124. How it happened? I lost respect on OLA.

Ola Cabs / ANI Technologies Complaints & Reviews

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Ola Cabs / ANI Technologies reviews & complaints page 264

cash billed

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booked ola cab four times but none of the drivers came

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your driver is drunk and driving like an ### in the road

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ola driver dropped at unknown location

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ola booking

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ola share took extra passengers, too many rides and charged for an incomplete trip.

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ola cabs driver speaks bad words, very worst - unethical behaviour

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ola cabs - inaccurate fare charged

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harassment and extra money charged

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i'm complaining about the amount which the driver has taken and not returned yet

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rude and aggressive behaviour

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very poor driver attitude

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driver charged additional amount and did not stop ola

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regarding late booking

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i am charged extra 21rs. i was shown 29rs but i was charged 50rs

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account blocked without valid reason

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driver

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fraudulent bank transaction by atm card

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took wrong way to earn money

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ola account blocked without any reason

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