Ola Cabs / ANI Technologies Complaints & Reviews

Yesterday night (20/08/2017) at 10:52 pm i have booked a ola share.
As soon as my cab arrive there were already 4 passenger siting in the cab. When i enquired the driver said that he can't accommodate me as he already have 4 booking. And when i cancelled the ride with the same reason, still i was charged for cancellations. This has happen twice. Ola doesn't concern then self with cancellation. They neither follow up with the complaint nor refund for the same.
Driver detail is attached with the mail.

Do u think that we r uneducated or insufficient for ola. Sometime ur driver says i m sleeping some he said that ki m ur location. Some time he takes more money from us to say ki they don't have change r u serious we r not bekuffff yr... Don't make ur company so unhealthy. W e respect ur company bt y r ur driver doing dis. Some time ur driver change ur no. Plate to white to yellow nd yellow to white

Complaint id: 58467655 is still awaited, reiterating below the issues faced:

1. Driver came at 10:30 am, the trip was to start at 10:00 am, because of the late start we got stuck in traffic
2. There was no wi-fi in the cab, although basis the booking, we were to get free wi-fi while on board
3. Driver asked us money inr 1000 at the start of the trip (Said he needed fuel and took a detour), and inr 100 while we were to start back to the origin
4. Ola app says, for an outstation cab, additional kms will be charged, no where its mentioned, the charge in case of additional hours; we traveled extra 12 kms and took additional 4.58 hrs to reach back to the origin. For extra 12 kms and additional 4.58 hrs, we were required to pay for 500 kms
5. Since the wifi was not working and on the way there was signal issues, hence it was difficult to navigate correctly.

I had bookd a cab today the auto driver started the ride jst about a min away from my society he refused to continue the ride stating that it is booked for a different location i showed him the correct booking on my phone but he continued to argue he then maid me get down n was asking to pay the money for the ride when i refused to do so because he dint complete the ride he started talking rudely any using abusing language on the road shouting loud i told him call the call centre and he refused to do so please take some action on this driver as he jst made the ola experience pathetic no manners no way of talking to a woman i need some strict action on this or i am going to report this to the media and on social sites this behaviour is intolerable

My friend harsimrat tried to book a cab this morning.
Date of incident - 19/aug/2017
The location of booking was phase - 2 mohali and when the booking was done from mobile application the driver marked as arrived on location falsely, although he was in phase 8 mohali still he said he is at the booking location. I even have a screenshot as well for the mobile application, attaching with this complaint which shows the booking location and car location far away. Still application shows that cab has arrived.

When on call it was tried to explain to him that he is incorrect and was lying, he started abusing like hell.in punjabi he was abusing the maximum a person can and seemed drunk as well.

Cab no. - pb 01b 0116, driver name - harnek singh, car - white amaze

I need this to be actioned with immediate effect. Please let me know for any other information.

I sujit salunke today morning time nearby 10.45 i booked ola auto from billabong highschool to aditya estate near mindspace it shows me fare about 40.00/- rs only i had confirmed the booking and when i rechd the destination the fare charges is showing 71.00/- this is disgusting its totally unfair. It happens two to three times please look in to this and get resolve as soon as possible.

Thanks & regards
Sujit salunke

Invoice received from ola for taxi services availed does not contain the gst break up and the percentage of tax levied.

It only contains the taxi charges amount and taxes component.

As per gst laws, when a consumer is levied a tax for a product or service, the manufacturer or service provider should provide the gst compliant bill, which should contain the following break up

Gst % and amount charged
Cst % and amount charged
Sgst % and amount charged
Igst % and amount charged

I have attached the invoice received from ola

Complaint agains driver, crn[protected],
From my location to destination which would take on only 30 rs, drivers from above crn wantedly taken me in opposit direction even though the route is clear on map. When i questioned the driver for the route, he was rude and scolded me, and i was dropped in some other location, it seems ola is very week in auto services.

This complaint is regarding the driver under ola cabs.
My friend booked a ola cab to home around 12:45am
2 of my friends were travelling from the cab.
One of my friend vommitted in the car on the way.
After vommitting my friends agreed to pay the cab driver the cleaning charges for the cab.
During that time the driver became agressive and slapped my friend for vommitting in the car.
Driver did not even drop the passengers to the desired location.
This is the worst a customer can expect from such renowned company.

They say per km 6 rupees, however, the fare is incorrect most of the times.

- no proper fare break on the bill. Details like km travelled, waiting time, etc is missing, but its was there before.
- most of the time, i can see peak hour charge, even if there is enough cabs available or if its not a peak hour.
- i feel they are charging way high.

This is to complain for prashant ([protected]) is on the way to your location in a white xcent mh47n2506.

Once you board the cab please share otp-1230 with driver to start trip.

Drive took long route also didn't not drop me to my said destination in spite of giving him details which charged me extra and waste of time.

Kindly take necessary action and revert.

Aaj subha karib 9:40 par cab li thi india gate sitapura se mansarovar galaxy cinema tak or mobile gadi me chhut gya
Driver ko call kiya return to usne call nhi uthaya or phone switch off kr liya

Driver name - sonu verma
Gadi - white wagonr
G
Gadi number - rj14td9685
Invoice id - di-gdfsnela-35029
Customer name - anurag mishra
C. Mobile no. - [protected]

Lost my mobile phone mi5 in ola taxi ride crn[protected], driven by sandeep kumar tiwari on 16.8.2017 at 6.48 pm. Taxi booked from mobile application of number [protected]. Rang up my phone on both sims [protected] and [protected] but mobile is dead or switched off. Ola does not give the number of the driver to contact him as the phone of driver is only in my lost mobile

We r employees and booked to destination penamaluru. And many hesitated to reach there. As rtc buses are full i claimed to go by ola. But where as they demanded for more than ola money which is not the amount they acquire for. And this is how ola could get disfame. I wish ola is not only for earning money but also could satisfy the customers by effective transportation. Please kindly take further action.

My wife along with my mother booked a cab on 16/08/2017 around 10am to go to hospital. Crn no is[protected]. The driver stopped midway and said the cab will not go to the location fixed. He abandoned the customer midway and fled the spot. Lots of inconvenience experienced due to this conduct of the driver. I want refund of the money charged and request to remove such drivers so that no harassment is caused to any of the customers in future.

Dear sir,
There had been fraud with my bank account : bank name : punjab national bank, asha ganj, ajmer.
Ac. No. [protected]
Ac. Holder name : rakhi najkani
Time of fraud : 12:42 pm date 14 august 2017.
Amount : rs. 10000/- ten thousand inr
Transaction id. R/70011194/[protected].
Another transaction had been made just after 2 minutes:
Rest all were same
Amount : rs. 9980/- nine thousand nine hundred eighty inr.
Transaction id. R/70011194/[protected].

Sir my humble request to you kindly stop these two transactions as soon as possible. As these transactions are made by fraud. The both transaction had been done on ola cabs.

This information obtained by me from the bank. Kindly do the needful.

Dear sir,
As per my previous complaint i am informing you that i had done fir for the above fraud the fir no. Is 199/17 dated 14 august 2017 time 21:55 pm.

Sir, my humble request to you kindly stop the above transactions immediately & revert back that amount to my account : punjab national bank, branch asha ganj, ajmer.
Ac. Holder name : rakhi najkani
Ac. No. [protected]
Ifsc code : punb0411800
Micr :[protected].

Sir i am sending you the scan copy of that fir as attachments. Kindly find that.

Sir as per my sources i had find a suspected ip address (49.29.15.230) also if you need you can further investigate that also.

Please help me sir, as i am in a big trouble. Kindly do the needful.

Thanking you sir.

Hi,
I booked cab from my location to my office location. They charged me Rs.30. But driver not followed map navigation and he take me 16km long from my drop location. I called to OLA support team they told me sorry for that and we will drop you after second drop. But second drop was after 10km. Then even I agreed. But driver told me I can’t drop you because we are too long from your drop location and get off from car otherwise I will stop car here. Again, I called OLA cab service and they told me book another cab and goto your location we will refund both amount (Rs.30 of current booking and whatever will from your current location to your office.) because we are dropping long from your office location.
Then I booked another cab (Rs.74) and I went to office. When I call them again for refund then I got refund only Rs.30 not all amount 104 (+74 of my second ride). Then I email support team and ask, then they directly refuse to refund.
In short: As per my discussion with OLA support team, he told me book other cab and go to your destination we will refund your (both) amount because driver is drooping you long from your distance then, i booked other cab and i paid 74 rupees for that. so totally i paid 104 for 30 rupees’ ride. so why OLA are not paying me my total 104? I have recorded call with agent if you want to clear.
My contact no. [protected]

I booked ola cab on 14th aug 9pm for journey scheduled for 15th aug 7:00 am from miyapur to balapur. But the very last moment cab is cancelled, i was constantly checking from 6.30 to 7.10 am for ride now option and alot of cabs are available but with alomost 2x prices. Ultimately realised that Ola company is trying to loot people considering their real need, this is really insane.

On 13.08.17 I booked a ride from Salt Lake to Lake Gardens with a discount code. The estimated fare with 50/- discount showed 191/-
Once the ride was over, I was charged 250/- & no discount was applied.
On complaining to Ola about the same, I was said I never applied any discount code at the time of booking the cab.
This is simply cheating it's customers.
If I never applied the discount code, then how did the app show me the estimated fare to be 191/- including 50/- discount?
This is not the first time Ola is cheating people.
It has a policy of charging 25/- i[censored] cancel a ride 5 mnts before arrival. So to earn that extra 25/- what Ola does is, even if the cab is 25 mnts away, keeps showing 5 mnts. There have been times I have waited for more than 25 mnts for a cab where the app kept on showing 4-5 mnts.
Cheats!

I booked the cap to goto nearest Mall in mohali for some shopping purposes and after trying 3 times atlast I got my booking confirmed from OLA cab driver name 'Sandeep Singh' OSN no. '[protected]' on 12 Aug at 3:59PM.

Firstly.. Driver came late and after picked He keeps talking to his friend and drive in a very bad manner. It was very unprofessional and nothing was till this ... After just 100 meters he might got some other passenger or his friend or may be girlfriend told her to come and he told us to get down/out of the car in a very unpolite and unprofessional way. This was the baddest experience that I ever experience in my life during travel.
This was not the end yet. I told him to cancel the drive but Instead of cancel, I don't know what He did.. tried to show over smart. I loose my money after facing this much trouble.