Ola Cabs / ANI Technologies Complaints & Reviews

On Nov 6, 2016, at around 11:35 pm, I boarded an Ola share cab. A co-passenger boarded the cab after 20 odd minutes. Then on began my harrowing experience.

Below is the complaint I sent to Ola to which they have not taken any action.

Today, I had the most harrowing experience in the share cab ride(Share OSN[protected]. My co-passenger - Pooja lit up a cigarette inside the car during the ride. When I asked her to stub it out, she refused and continued to smoke. Even when I told her that I have allergic bronchitis, she didn't relent. When I complained to the driver she started abusing me. I immediately asked the driver to stop the car and called Ola support. I explained the whole situation to them. They promised to arrange a call back from the supervisor, but I did not get any. On multiple requests from the driver I let the cab start again. But, through out the commute that lady kept abusing me. The ride ended and I called Ola support again, and this time the supervisor came online and I explained the whole experience. They have said they will get back with a response in 24-48 hours.
I was subjected to a constant barrage of derogatory and insulting language all because I asked her to stop smoking in the car. I couldn't even retort and defend myself as this was a delicate man-woman in a cab situation. I felt so helpless and took everything in and suffered silently. She even threatened to lodge a false misbehavior complaint against me.

Moreover, she was clearly in violation of the code of conduct / customer behavior as specified by Ola.

"General Customer behaviour while using transport service through CSP
You shall maintain reasonable behavior while utilizing the Services offered by the CSP.
You shall take full responsibility of Your items. In case of lost items during the journey, We will try to locate the items on a "best-effort" basis but We shall not be responsible for the same in case of any losses or damages arising out of such lost items.
You shall ensure that You will not:
Ask the CSP to break any Traffic/Transport/City Police and/or government rules for any purpose (especially reaching the destination earlier).
Pressurize the CSP to overload the boot space of the Vehicle with luggage. (The Customer shall not be generally allowed to use the seating area of the Vehicle for placing any kind of luggage); and
Request the CSP to halt at automated teller machines (ATM), shops, etc.
Consume alcohol and banned substances including drugs and psychotropic substances, smoke or consume any toxins while in the Vehicle"

I hope Ola takes this matter up seriously and not show any consideration for the gender and take strictest possible measure, including termination of her account with Ola. Because, any person irrespective of the caste, creed, religion and gender should be held accountable for their misconduct and assault on the other person (even if its verbal) and punished appropriately. No one else should go through what I have gone through.

Hoping for speedy response and justice.

Sir maine kuch din pahile25/10/2016 ko ola mai mere frnd ke refral gadi attch kiya tha to sir 7days main24 booking hogai fir bhi ola se muje bonus nahi mila hai office main inquiry kiya to wo log bolte hai nahi milega
oar bahut galat tarike se bat karte hai ola main gadi attch karnese pahile bola tha 4000 bonus milega 7 days 20 booking par aur abhi nahi bol rahe hai pls sir i request help me

Hi this is pradeep from hyderabad.
I book taxi for secunderabad railway station on 8/11/2016 at 5.30am.
i book one day in advance. The taxi driver cal me at 5am and took address.
after 10 mins got automatic call as taxi has been cancelled and ask me to select the option to re-book taxi.I book the taxi again ad they mention your taxi booking has confirmed, with in few mins you will receive sms of driver information. i waited for long time, i didn't receive any sms . Then i re-book taxi from app. I am so disappointed with your service and this first time i use ola and in 1st experience was so bad.i am expecting your call or reply.
Mt no:[protected]
email:[protected]@gmail.com

Hello,

This is to bring to your kind notice that me and my family hired OLA Cab on November 4, 2016 from RKPuram Sec-9 to Rohini Sec-6 which is just 21/22 Kms distance. OLA Cabs charged us Rs. 1113/- vide their invoice no. CRN[protected]. And the invoice says, the distance as 40.3 Kms. I request you to take up the matter and rectify this.

regards,

Anuja Varghese

Hi Team,

I got a mail from OLA on 100% cash back for the ride on 28th Sep 2016, but I got only Rs.50 cash back.
After complaint they responded as "Due to technical issues, the terms and conditions are not shared correctly in mail". So, i asked due to OLA fault, i can't bear the loss.
After a long follow up, one supervisor just called me on 7th Nov 2016 to say that, they can’t do anything on this refund.
Also finally he said as “Due to OLA process fault, whatever frustration I have faced, all this is due to my problem only.

Please check and do the needful immediately.

Regards,
K.Ram Narayan Patro
Cell: [protected]

I had booked a cab in kolkatta on the 6th of sunday 2016 at 17.10 hrs to be dropped to the airport on the 7th of november 2016 at 5.30 am to the airport. Crn no[protected].

Arround 5.17 in the morning i get a msg from ola that no cabs are available, i need to try again.

As we were travelling with the family we had a lot of luggage and when we contacted the hotel travel desk, they said that even they had no cabs. By great difficulty i could get a local taxi from outside and we had to fit in it with all the luggage . Idris vali(cell[protected]

On 6th nov 16, i booked ola cab from t.Nagar to tambaram. And it was confirmed at 12.09. I called the driver at 12.09, 12.10, and 12.11 but driver declined to pick me. So i cancelled and booked another ola and he picked me at 12.16.

I paid rs.306 [ paid 310 due to no change]. But ola bill mailed to my email was rs.281/ . Ola message at 12.16 says rs.25 cancellation fee . Which was included in the ride without my knowledge. This is very unbecoming of ola cab and unfair trade practice.

On complaint, ola support says cock and bull story [ under the disguise of system working] and asked me to claim refund. I refused to claim by myself and asked the ola support to credit rs.25/- themselves for my next ride; as ola added cancellation fees in the ride without my knowledge, ola must credit themselves the excess amount collected, on my complaint.

I booked a cab for my uncle. The fair was Rs 326, but driver charged Rs 350. When I asked my uncle. He told me that he took 350, when I checked my bill it was Rs 326. I called up the driver back. He said I didn't not have change. How can he charge with out asking me or my uncle. When I asked for the remaining balance, he said to come to Rohini sector 11 to take the balance. Why should I go to 3 KM away to take the balance. I want to make you listen to the recording.

I booked ola and i left my mobile there in ola cabs and now ola driver is telling me that i don t have the mobile and he also told me that maybe some customer has taken the mobile so first of all i filed an complain of mobile lost the police told me that it will take 1 month approximately they should track my cell on that current day or next day . My father told me that he will not buy me a new cell phone as the phone was too costly and i request mumbai police to find my mobile as soon as possible.Ola people did not give me the details of the next passenger who sat in the car
if any other details are needed please inform me on [protected] my mom number
i m jeet chandan

these are the driver details below mentioned

brijesh
mh 03 ch0371
wagonr
[protected]

I have booked the cab 7/Nov/2016 at 7 AM from Kogilu cross, BB Road, Yelahanka to BIA (Bangalore International Airport). They have charged me Rs.694/- (six hundread ninty fourrupees) for 19.5KM distance.
It is totally unfair and they are exploiting the customer. I have booked the Micra cab while booking it and i did not get any information on the charges applicable more than double. Usually it should be around Rs.250/- to Rs.350/- charged. Please book the case on the OLA and take action against the OLA company.
Booking details : CRN[protected]

Hello,
I frequently travel by ola.I have noticed many times that drivers are taking more money than actual charges by not returning changes.this thing now happening everytime whenever I travel by ola. Whenever you travel no matter weather it is day or night they say they do not have change.sometime it is acceptable that driver may not have 10/20 rs change, so we can consider it.but now this became a regular practice for driver to say "I have no change".Few days back I traveled from airport to my place at afternoon, it was 570 rs, I paid 600rs, he said I do not have change, I had to pay extra 30rs. Now how can you expect that passenger will always carry plenty of 10, 20, 50 rs note to pay exact amount.And this is not acceptable when you are travelling frequently and everytime you are paying extra 20rs, 30rs, which has no record.The company knows that you are paying only the chargeable amount but in actual you are paying more.I request ola service to see onto this matter.

Hi
I have just travelled from orion mall to kempapura hebbal, it's only 11 km. I am everyday traveling on same route because my office is there. Everyday i am spending approx rs.150/-.
But today the fare is very high. I am very disappointed not satisfied from your services.
This is second time the same fare incidence happens with me. For earlier i had raised complaint before 4 months but i didn't get any solution.
Expect a quick response from your end.

Thanks and regards
Praveen saxena
[protected]

I have booked one cab at 12.26 PM today.I was allotted one cab no WB23C8803. My CRN No was[protected] & driver's name was Mr Dilip Das.It was shown one min from my pick up location.But after waiting for 10 min I contacted the driver Mr Das by phone.It was found that he was waiting near the same location at the time of booking.He told that he has reached the pick up place.But it was 0.5 KM from the pick up location.He was reluctant to come to the pick up location & insisted me to cancel the trip.I was waiting with my 83 years old mother.So I have no other option but to cancel the trip & to arrange for other option to reach my destination.So I have to suffer in spite of my confirmed booking.
Sir this type o[censored]nexpected poor service is not good for your reputation.Kindly look into the matter so that this type of incident do not happen in the future.

I booked a ola share ride OSN[protected].
The driver stopped my rife midway and then charged extra rs. 60 above what i had already given him.
Raju K M ([protected]) is on the way to your location in a White Indica KA50A3441. You are paying Rs. 106 for this ride. Once you board the cab please share OSN[protected] with driver to start trip.
Name of driver raju km
Vehicle number KA05AF2325
Kindly issue the refund as early as possible

The driver in ola was very rude and i had an ola share from lohegaon to katraj the person dropped me in front of a dumpyard and said me that the location in ola app is saying that i entered this location...wow
my appartment was 100 m away from that dumpyard and the driver refused to take me and when i called the customer care they asked me to pay for the trip and said that if i wanted to move further from that dumpyard i have to book another ride or take an auto

OSN[protected]

We are coming from bangalore to kolkata . And we had taken ola cab of mr. Santu vide CRN No. CRN[protected] on Friday morning dt. 04.11.16.
While coming outside the parking . He said that parking chrge 100 rs. to be paid by customer.
So we paid the money. After checking the bill we noticed that driver had taken 100 rs. Extra
And i am thicking he has taken diffrent longest route to reach hawarh railway station.
Please take necessary action and confirm the same to me.
My contact no. [protected]

Today, i had booked an ola cab from colaba bus station to peter dias road, bandra west vide crn no.[protected] and traveled through mini - grey wagonr upgraded from micro - left colaba at 1.10pm and reached bandra at 2.17pm since it was a saturday afternoon and the traffic was normal. The total distance is around 21 kms; however, since the driver had switched off the gps, he missed the turn and we had to take a circuitous route resulting in an additional 2-3 km. However, i was shocked when i reached my destination and found that it was showing 49.2km (Which is impossible) and i was over-charged an amount of rs.639/- whereas before i started the journey, the fare estimate showed rs.255-300. I have been regularly traveling from colaba to bandra by ola and if you check the records my fare has been around rs.255/- when there is normal traffic. Please urgently look into this matter and arrange to credit the excess amount charged from me at the earliest, failing which i will have no option but to raise the issue at the appropriate levels.

I travelled by Ola cab number KA 03 AB 9882 on 4/11/16. The driver collected cash saying that it was showing a necessity for cash payment. This was followed by debit from my ola account on terminating the ride
This is a double chare, and is unethical
Further, i was led to believe that the ola payment did not go through

I want ola to resolve this issue because it is the informal employer of these cab drivers and the company is responsible for such misadventures

I am not a regular OLA user, its not even one ride per month which i take, still on 1st of Nov when i tried using OLA for sharing cab, the app was showing a pop up continously for choosing Ola share pass option, not allowing me to choose a ride now option for sharing cab. As i had to take a ride i had not option but to pay that extra rs.149. After paying only it allowed me to opt for a share cab. After subscribing i realized i have wasted my money but by the time i realized my cab came and i have to avail a cab. then it was not allowing me to cancel.

Its a trap i[censored] avail one ride they will not allow yu to cancel. i wrote a mail raised my concern to cancel the subscription but OLA team simply rejected the request and have been asking from simple request to give my money back after adjusting but OLA team is giving simple lame answer that we cant help, its not as per our terms and conditions. this is simply cheating and a shrewd way to make money. its not at all acceptable if a company is making money in this manner.

Return my money.

Cancel my share pass refund my money.

Regards,

Anshuki Gupta
[protected]

I took ola today from chatrapati shivaji airport at 6 am to khetwadi mumbai -4
While in the cab i used my phone but when i reached home my phone was not with me that means i forgot my phone in cab when i called the driver he told the phone is not in the cab. This is really not good the phone was of 28000. I have also filed a complaint regarding my phone lost. The driver details
Brijesh
Mh 03 ch0371
Wagonr
[protected]